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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Expec

Visitor

408822 Views

553 replies

37 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8897 Views

0 replies

7 likes

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Missing Library - New App Download

Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdown. We used the desktop version to create a playlist hoping it...

Newbie

Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdow...

Daniel

Community Legend

694 Views

2 replies

0 likes

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Spotify isn't downloading ANY songs since I've upgraded my account to "family account"?

Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on 0%. I've already tried reinstall the app, restart ...

Newbie

Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on...

Skystarlit

Casual Listener

857 Views

2 replies

1 likes

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Solved!! Mmm, this user profile failed to load.

Mmm, this is so fun error. Anyone managed how to get into friend or other profile or playlist in Android? I have no joy with this. It never opens or open and download songs forever (so I can't see songs). Someone get up and fix this junk.

Visitor

Mmm, this is so fun error.   Anyone managed how to get into friend or other profile or playlist in Android?   I have no joy with this. It never opens or open and download songs fore...

kelsey01

Newbie

7302 Views

28 replies

0 likes

Android
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Music deleted when going offline

When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go to offline mode on the app or simply uncheck the d...

Newbie

When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go...

Joe

Community Legend

386 Views

1 replies

0 likes

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Please help!

Spotify does not list tracks when searched for

Newbie

Spotify does not list tracks when searched for

Daniel

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
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Cant Play at Samsung tv

My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?

Newbie

My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?

Daniel

Community Legend

535 Views

3 replies

0 likes

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Spotify Showing as Using 12GB of Internal Storage GS7

So I have my app set to default to savings songs to the SD card, which works just fine. However, my phone shows Spotify as using 12GB of internal storage. I have browsed the Spotify files within the phones memory, and there is nothing related to Spot...

Casual Listener

So I have my app set to default to savings songs to the SD card, which works just fine. However, my phone shows Spotify as using 12GB of internal storage. I have browsed the Spotify files within the ...

Joe

Community Legend

2345 Views

4 replies

0 likes

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Solved!! Samsung Galaxy S6 major problem sonce latest update

Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive uninstalled, removed all devices, cleared cache. No fix...

Casual Listener

Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive unin...

Daniel

Community Legend

942 Views

4 replies

0 likes

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Account logs me out

I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??

Casual Listener

I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??

Daniel

Community Legend

614 Views

3 replies

0 likes

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Song is not available

Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available"I know they are because I have played them in the past.I am using a Samsung and have a premium account.Anyone else having this issue or ...

Newbie

Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available" I know they are because I have played them in the past. I am using a Samsung and h...

Daniel

Community Legend

7935 Views

2 replies

0 likes

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Solved!! Equalizer option for android? Where can i find it?

Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on spotify. Thank you in advance!

Casual Listener

Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on...

Daniel

Community Legend

18529 Views

5 replies

0 likes

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Play local files on Android App

As the subjet reads, is there a way to play local files uploaded from desktop, so i can listen and download on the Android App? I alrady created the playlist, but can´t play, or download on the App. Thank you.

Newbie

As the subjet reads, is there a way to play local files uploaded from desktop, so i can listen and download on the Android App? I alrady created the playlist, but can´t play, or download on the App. ...

Daniel

Community Legend

1076 Views

1 replies

0 likes

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Solved!! Can't play local files on phone

So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's greyed out (on my phone). But the local files work...

Newbie

So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's...

Daniel

Community Legend

1265 Views

1 replies

0 likes

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This is why all the Android users are frustrated

My intention is not for this thread to turn into a flamewar, but instead to put into words this community's frustration with the Android version of Spotify. A lot of the frustration stems from the fact that:A. Premium is required for Android, so ever...

Roadie

My intention is not for this thread to turn into a flamewar, but instead to put into words this community's frustration with the Android version of Spotify.   A lot of the frustration stems ...

user-removed

Not applicable

8611 Views

44 replies

26 likes

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[Android] Up Next Fix

With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is version 6.0.2.1028 armv7 on the Moto Z force. I wo...

Newbie

With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is...

441 Views

0 replies

0 likes

Android
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Albums just spin

Tapping on any of my albums just results in an infinite spinner. Same online or offline, downloaded or undownloaded. I've tried the troubleshooting Android steps including remove data, uninstall, format SD card, reinstall and redownload all my music....

Casual Listener

Tapping on any of my albums just results in an infinite spinner. Same online or offline, downloaded or undownloaded. I've tried the troubleshooting Android steps including remove data, uninstall, for...

DecidedlyJeff

Casual Listener

736 Views

2 replies

0 likes

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Issues after upgrading to Family Share

My fiance recently upgraded to the family option and invited me to spotify. I had since used her spotify on my phone with no problems, however now that we upgraded the app does not have a MY MUSIC option on my phone. Her's is completely uneffected an...

Casual Listener

My fiance recently upgraded to the family option and invited me to spotify. I had since used her spotify on my phone with no problems, however now that we upgraded the app does not have a MY MUSIC op...

Joe

Community Legend

755 Views

4 replies

0 likes

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Spotify won't run without an Internet connection.

When I try to start Spotify on my Android phone without an Internet connection (Airplane On) it will not run. I get an error message "You're offline. Please connect to the Internet and try again. My reason for buying Premium was to listen to download...

Casual Listener

When I try to start Spotify on my Android phone without an Internet connection (Airplane On) it will not run.  I get an error message "You're offline. Please connect to the Internet and try agai...

Ratty312

Casual Listener

1145 Views

3 replies

0 likes

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