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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111363 Views

26 replies

3 likes

  • 111363 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223994 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223994 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581254 Views

79 replies

3 likes

  • 581254 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478524 Views

577 replies

40 likes

Account
Free
  • 478524 Views
  • 577 replies
  • 40 likes

Superuser Contribution offline

Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado

Casual Listener

Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado

Anyk17

Spotify Star

1157 Views

4 replies

0 likes

  • 1157 Views
  • 4 replies
  • 0 likes

Spotify Crashes on Android Without Internet Connection

As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Even setting my app in OFFLINE MODE, regardless of an ...

Newbie

As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Eve...

Joe

Community Legend

2133 Views

3 replies

1 likes

  • 2133 Views
  • 3 replies
  • 1 likes

Solved!! HUAWEI P8 lite + Android 6.0 + Spotify 6.2.0.1028 armV7 + Bluetooth car system = audio drop outs

Hello, After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. I reinstalled the application and ofc restarting the phone doesn't...

Casual Listener

Hello,   After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. &nbsp...

danigutierrez

Casual Listener

4649 Views

2 replies

0 likes

  • 4649 Views
  • 2 replies
  • 0 likes

Albums saved to library not loading

I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging out and in/reinstalling app helps temporary then it...

Regular

I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging ...

daniel165

Regular

1591 Views

5 replies

1 likes

  • 1591 Views
  • 5 replies
  • 1 likes

Login with Facebook

Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!

Visitor

Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!

user-removed

Not applicable

866 Views

2 replies

0 likes

  • 866 Views
  • 2 replies
  • 0 likes

Superuser Contribution Explain yourself, I'm pissed!

All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but you guys wasted my time, effort, and money. Lying ...

Casual Listener

All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but...

Jason

Spotify Legend

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

Solved!! Sorry, something went wrong - Android

Hello, I have a Droid Razr. Spotify has worked great on it for two years. Last night, Spotify updated itself...and now I can't select Artists. I can SEARCH for Artists and get results...but when I touch an Artist, I get "Sorry, something went wrong. ...

Regular

Hello,   I have a Droid Razr.  Spotify has worked great on it for two years.  Last night, Spotify updated itself...and now I can't select Artists.  I can SEARCH for Artists an...

user-removed

Not applicable

18795 Views

22 replies

0 likes

  • 18795 Views
  • 22 replies
  • 0 likes

Premium doesn't work offline

Spotify Premium flatly doesn't work offline. If you open the app when offline, sometimes it just says you're offline, and shows nothing. If you have a playlist playing and your cell network goes flaky, it'll simply fail to play further songs. It'll h...

Casual Listener

Spotify Premium flatly doesn't work offline.  If you open the app when offline, sometimes it just says you're offline, and shows nothing.  If you have a playlist playing and your cell netwo...

bluefoxicy

Casual Listener

5162 Views

2 replies

1 likes

  • 5162 Views
  • 2 replies
  • 1 likes

Saving on sd card

After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?

Newbie

After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?

Joe

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Put local files in a playlist AND listen on mobile device

Dear community, There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those local files on my mobile device.. it's a pity.. Does this fea...

Casual Listener

Dear community,   There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those l...

Joe

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Bug in Facebook connection

I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.

Casual Listener

I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.

Chiarav25

Casual Listener

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

Solved!! trouble moving to Sd card using android lollipop .

Tried numerous ways. no luck w any... Can someone please help

Casual Listener

Tried numerous ways. no luck w any... Can someone please help

Joe

Community Legend

2371 Views

7 replies

0 likes

  • 2371 Views
  • 7 replies
  • 0 likes

BLUETOOTH HEADPHONES TROUBLESHOOT.

Recently I got myself a pair of Bluetooth headphones to pair with Spotify on my android device. However the play/pause button does not seem to register on Spotify. Neither does the skip functions. When a call comes in Spotify won't stop playing and I...

Casual Listener

Recently I got myself a pair of Bluetooth headphones to pair with Spotify on my android device. However the play/pause button does not seem to register on Spotify. Neither does the skip functions. Wh...

Joe

Community Legend

1539 Views

5 replies

0 likes

  • 1539 Views
  • 5 replies
  • 0 likes

Solved!! Sptify se cierra en offline

Tengo la ultima version estable de Sptify 6.2.0.1028 y soy premiun.Spotify se cierra solo si estoy offline en la parte de TU BIBLIOTECA, si me meto rapido a las canciones antes de que se carge lo de escuchado reciente mente no se cierra.¿Como puedo s...

Casual Listener

Tengo la ultima version estable de Sptify 6.2.0.1028 y soy premiun. Spotify se cierra solo si estoy offline en la parte de TU BIBLIOTECA, si me meto rapido a las canciones antes de que se carge lo d...

lau7735

Newbie

2314 Views

7 replies

2 likes

  • 2314 Views
  • 7 replies
  • 2 likes

Listen to all tracks of artists without remixes

Is it possible to just listen to all tracks of an artists without all those **bleep**ty related remixes?

Newbie

Is it possible to just listen to all tracks of an artists without all those **bleep**ty related remixes?

Joe

Community Legend

772 Views

1 replies

1 likes

  • 772 Views
  • 1 replies
  • 1 likes

Spotify should release Android AudioFocus when playback stopped

Hi,I am a developper working on AndroidTV, I noticed an incorrect Spotify behavior when playing Spotify in background, controlled by SpotifyConnect I installed latest Spotify on my iPhoneI installed latest Spotify on my BboxMiami ( AndroidTV )I login...

Casual Listener

Hi, I am a developper working on AndroidTV, I noticed an incorrect Spotify behavior when playing Spotify in background, controlled by SpotifyConnect   I installed latest Spotify on my iPhone ...

quentinthib

Casual Listener

2354 Views

1 replies

1 likes

  • 2354 Views
  • 1 replies
  • 1 likes

Offline Playlists are deleted after mobile phone restart

Hey everyone, some days ago I got my new Galaxy S7 and I wanted to set up my Spotify app. I use an SD card, which I would like Spotify to save the offline playlists on. Thankfully, Spotify now has the option to choose where you want to save your data...

Visitor

  Hey everyone,   some days ago I got my new Galaxy S7 and I wanted to set up my  Spotify app. I use an SD card, which I would like Spotify to save the offline playlists on. Thankfu...

khorvatur

Casual Listener

1065 Views

3 replies

1 likes

  • 1065 Views
  • 3 replies
  • 1 likes

Android beta bug report - Incorrect 'now playing' display

Version: 6.3.0.879 BETA armV7Device: Nexus 5xDevice Version: NRD90R (Android 7.0) In new 'Daily mix 1' playlist, clicked on 'Ghost - feat. Ian Astbury' (see attached screenshots) but the now playing at the bottom of the screen displayed the next song...

Casual Listener

Version: 6.3.0.879 BETA armV7 Device: Nexus 5x Device Version: NRD90R (Android 7.0)   In new 'Daily mix 1' playlist, clicked on 'Ghost - feat. Ian Astbury' (see attached screenshots) but the...

Joe

Community Legend

921 Views

4 replies

0 likes

  • 921 Views
  • 4 replies
  • 0 likes

email address already in use, is my own!

Hi there, here's an interesting one. I signed up years ago with my work email address, upgraded it to a Premium account.I no longer work at that company and dont have access to that email account.So I wanted to change my email address to my personal ...

Newbie

Hi there, here's an interesting one. I signed up years ago with my work email address, upgraded it to a Premium account. I no longer work at that company and dont have access to that email acco...

Joe

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes