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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111357 Views

26 replies

3 likes

  • 111357 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223961 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223961 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581239 Views

79 replies

3 likes

  • 581239 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478494 Views

577 replies

40 likes

Account
Free
  • 478494 Views
  • 577 replies
  • 40 likes

App closes when offline

Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists. Does anyone know how to solve this? Tks!

Newbie

Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists.   Does anyone know how ...

Joe

Community Legend

587 Views

2 replies

0 likes

  • 587 Views
  • 2 replies
  • 0 likes

Spotfy não abre no Moto Maxx.

Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplicativo funciona normalmente. Uso o aplicativo no mes...

Visitor

Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplic...

Elvi1

Newbie

664 Views

2 replies

0 likes

  • 664 Views
  • 2 replies
  • 0 likes

Removing offline files

Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with a File Manager app?

Casual Listener

Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with ...

Joe

Community Legend

1562 Views

3 replies

0 likes

  • 1562 Views
  • 3 replies
  • 0 likes

Help, spotify fechando constantemente

Utilizo a conta Premium do serviço, mas nos últimos dias erao acontecendo erros que queria uma solução urgente.Eu usava o cartão SD como memória interna, Android 6.0, mas dai percebi um erro/bug que afetava na hora de execução do aplicativo. Toda vez...

Newbie

Utilizo a conta Premium do serviço, mas nos últimos dias erao acontecendo erros que queria uma solução urgente. Eu usava o cartão SD como memória interna, Android 6.0, mas dai percebi um erro/bug qu...

user-removed

Not applicable

1207 Views

1 replies

0 likes

  • 1207 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting offline tracks

Hello,My Spotify keeps deleting offline tracks from my OnePlus3 phone running Android 6.0.1. The phone is not rooted and does not run any custom rom.I have looked at my offline devices and can see two android phones listed. One was last updated 03/10...

Regular

Hello, My Spotify keeps deleting offline tracks from my OnePlus3 phone running Android 6.0.1. The phone is not rooted and does not run any custom rom. I have looked at my offline devices and ca...

Joe

Community Legend

650 Views

3 replies

0 likes

  • 650 Views
  • 3 replies
  • 0 likes

android syncing....

Hi all, I have added some local files to a playlist. These will play on my pc, working fine. When I open this playlist on my phone, all the tracks are grayed out. when I go to download, I get the message 'waiting to download', and nothing happens....

Casual Listener

Hi all,   I have added some local files to a playlist. These will play on my pc, working fine.   When I open this playlist on my phone, all the tracks are grayed out. when I go to downl...

Joe

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Crash in "Your Music" tab when offline

Whenever I go to the "your music" tab without having an active internet connection, the app crashes after a few seconds. This problem appeared with the Daily Mix update. With an internet connection, it doesn't crash and I can stay on the tab indefini...

Music Fan

Whenever I go to the "your music" tab without having an active internet connection, the app crashes after a few seconds. This problem appeared with the Daily Mix update. With an internet connection, ...

Joe

Community Legend

665 Views

2 replies

0 likes

  • 665 Views
  • 2 replies
  • 0 likes

Local Files on Android

Hello!Recently I've been encountering issues with playing local files off of Spotify on Android (Nexus 6P, Android 7.0). I have local files in a playlist with Spotify content (I do have Premium) and usually just click the green download button on Spo...

Newbie

Hello! Recently I've been encountering issues with playing local files off of Spotify on Android (Nexus 6P, Android 7.0). I have local files in a playlist with Spotify content (I do have Premium) ...

Joe

Community Legend

1390 Views

1 replies

0 likes

  • 1390 Views
  • 1 replies
  • 0 likes

Trying to Receive notifications to Android

Hi everyone. My girlfriend and I both have our own spotify premium accounts and we love to share music with one another, but we the only way I know if she sends me music is by a tiny little blue dot on my notification bell in the Android app. Is ther...

Newbie

Hi everyone.   My girlfriend and I both have our own spotify premium accounts and we love to share music with one another, but we the only way I know if she sends me music is by a tiny little ...

Joe

Community Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Oops, search went wrong

When I try to search the app says "Oops something went wrong."I have restarted, logged out and in, logged out and restarted, and uninstall restart reinstall.Version: 6.0.2.1 028 armV7Phone: Nexus 6PAndroid: 7.0

Visitor

When I try to search the app says "Oops something went wrong." I have restarted, logged out and in, logged out and restarted, and uninstall restart reinstall. Version: 6.0.2.1 028 armV7 Phone: Nex...

user-removed

Not applicable

786 Views

4 replies

0 likes

  • 786 Views
  • 4 replies
  • 0 likes

Offline

Help! I can't use Spotify offline because close al the time... I reinstall the application and it's the same...

Newbie

Help! I can't use Spotify offline because close al the time... I reinstall the application and it's the same...

Junpagan

Newbie

811 Views

3 replies

0 likes

  • 811 Views
  • 3 replies
  • 0 likes

Spotify Mini Player Concept

The Mini Cooper (and BMW's iDrive) system works flawlessly when using Spotify with iOS - isn't it time to bring it to Android?I have an iOS device, but I do want to go back to my trusty Android - I just can't believe that Android isn't supported by s...

Newbie

The Mini Cooper (and BMW's iDrive) system works flawlessly when using Spotify with iOS - isn't it time to bring it to Android? I have an iOS device, but I do want to go back to my trusty Android - I...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Notification

J'ai sans faire exprès supprimer les notifications spotify de mon téléphone Android et de ce fait je n'ai plus la barre avec les chansons dans mes notifications. Comment puis je régler cela ? Merci d'avance !

Newbie

J'ai sans faire exprès supprimer les notifications spotify de mon téléphone Android et de ce fait je n'ai plus la barre avec les chansons dans mes notifications. Comment puis je régler cela ? Merci d...

695 Views

0 replies

1 likes

  • 695 Views
  • 0 replies
  • 1 likes

Need to delete my account

How do I delete it?

Newbie

How do I delete it?

musicmac94

Newbie

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
  • 0 likes

spotifty closed itself

i play a music then i locked my phone. spotify closed itself in a minute. İ have premium.Sorry for bad english

Newbie

i play a music then i locked my phone. spotify closed itself in a minute. İ have premium. Sorry for bad english

Joe

Community Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Langauge

My Spotify app is in Danish. And i speak English? I restarted the app and took out my website card. Nothing is working.

Newbie

My Spotify app is in Danish. And i speak English? I restarted the app and took out my website card. Nothing is working.

Joe

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

using data

This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use all my data.

Casual Listener

This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use al...

Sl33py

Regular

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes