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I have more then enough GB

I have more then enough GB

I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?

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1 Reply

Hi ShiRo_Artz. Welcome to the Spotify Community!

 

It looks like there's no issue with memory space as you have a whopping 128GB on your device. That's so cool, but you have checked this out?

 

If your tracks or playlists aren't fully syncing after you switch on Download, please check:

  • The device is not in sleep mode.
  • The device has an active internet connection.
  • You haven't reached the limit of 3,333 songs per device.

After you've checked the above, try these syncing instructions.​

 

In case it didn't help, you may need to reinstall your app. The steps are provided here.

 

If these steps didn't do the trick, you may need to provide a screenshot to the folks at Spotify directly and tell them you're having issues syncing your tracks. For sure, they will not leave you behind 🙂

 

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

 

Thanks,

 

marlonespi

 

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