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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118802 Views

27 replies

4 likes

  • 118802 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239677 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239677 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600545 Views

79 replies

3 likes

  • 600545 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492994 Views

581 replies

42 likes

Account
Free
  • 492994 Views
  • 581 replies
  • 42 likes

Dúvida com o uso de dados

Boa tarde, caros!Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback ou enviar alguma pergunta através de nenhum canal em min...

Newbie

Boa tarde, caros! Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback o...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

No Internet Connection

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it apparently has 'No Internet Connection' I go on other in...

Newbie

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it appar...

Joe

Community Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Notification / Lock Screen Controls Dissapearing- Marshmallow

Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in turn removes it from the lock screen. Typically it will happen if th...

Casual Listener

Hi Spotify Crew,   I've found similiar threads about this issue, but the suggested fixes haven't worked.   The problem is that the ongoing notifcation is randomly dissapearing, which in...

DanJayF

Regular

4658 Views

10 replies

4 likes

  • 4658 Views
  • 10 replies
  • 4 likes

Not on WiFi and Music skips!

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would all have to start over with their own play lists if ...

Casual Listener

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would a...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Playlist

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Casual Listener

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Joe

Community Legend

569 Views

3 replies

0 likes

  • 569 Views
  • 3 replies
  • 0 likes

App goes in crash

Hi all.I've a problem with Android app.Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes in crash and i can't open it again.I need to delete all...

Newbie

Hi all. I've a problem with Android app. Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes ...

Joe

Community Legend

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Solved!! background play

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when i pull out the headphones but its not doing so anym...

Casual Listener

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when ...

robin4t

Casual Listener

16291 Views

3 replies

2 likes

  • 16291 Views
  • 3 replies
  • 2 likes

[PREMIUM] Problem downloading the best quality songs/albums/playlists

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload albums/songs again. After this I get songs with the b...

Music Fan

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload al...

markspl_

Music Fan

850 Views

2 replies

0 likes

  • 850 Views
  • 2 replies
  • 0 likes

How can I check which songs Spotify can't download?

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and then it stops. Clearly some of the playlists contain s...

Gig Goer

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and the...

depesz

Gig Goer

840 Views

2 replies

0 likes

  • 840 Views
  • 2 replies
  • 0 likes

Spotify on Lock Screen/Action Bar

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Newbie

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Joe

Community Legend

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Offline mode bug?

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug.Problem:Any time Spotify is closed out of memory in Offline mode it clears your playlists (even synced songs/lists) and you are REQUI...

Newbie

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug. Problem: Any time Spotify is closed out of memory in Offline mode it clears...

Joe

Community Legend

934 Views

1 replies

0 likes

  • 934 Views
  • 1 replies
  • 0 likes

Cromecast randomly skipping songs

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

Casual Listener

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

513 Views

0 replies

0 likes

  • 513 Views
  • 0 replies
  • 0 likes

Jim Beam advertisement always crashes app

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ad plays without any issue.

Newbie

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ...

marlonsphere

Roadie

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Spotify crash when i log in to facebook account.

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and that appears to be the only way to do it. When i lo...

Newbie

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and ...

marlonsphere

Roadie

974 Views

1 replies

0 likes

  • 974 Views
  • 1 replies
  • 0 likes

Missing downloads after factory reset on Galaxy S5.

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the sd option within spotify.How do I get the fresh ins...

Newbie

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the ...

marlonsphere

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Can't play songs, but can only play on shuffle

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

Newbie

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

StevenYuan

Music Fan

746 Views

2 replies

0 likes

  • 746 Views
  • 2 replies
  • 0 likes

Download problems

HI - I just started using Spotify and am having trouble downloading to play offline. I have watched all my songs download as per the instructions on here, but then the dissapear when i re-open Spotify. I go to songs and they are not there. Plus, i ca...

Newbie

HI - I just started using Spotify and am having trouble downloading to play offline.   I have watched all my songs download as per the instructions on here, but then the dissapear when i re-op...

marlonsphere

Roadie

4426 Views

1 replies

1 likes

  • 4426 Views
  • 1 replies
  • 1 likes

Premium features on Android not working

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playlist (previously downloaded), sometimes it crashes u...

Newbie

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playl...

marlonsphere

Roadie

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes