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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4987 Views

0 replies

6 likes

  • 4987 Views
  • 0 replies
  • 6 likes

Offline

Help! I can't use Spotify offline because close al the time... I reinstall the application and it's the same...

Newbie

Help! I can't use Spotify offline because close al the time... I reinstall the application and it's the same...

Junpagan

Newbie

513 Views

3 replies

0 likes

  • 513 Views
  • 3 replies
  • 0 likes

Spotify Mini Player Concept

The Mini Cooper (and BMW's iDrive) system works flawlessly when using Spotify with iOS - isn't it time to bring it to Android?I have an iOS device, but I do want to go back to my trusty Android - I just can't believe that Android isn't supported by s...

Newbie

The Mini Cooper (and BMW's iDrive) system works flawlessly when using Spotify with iOS - isn't it time to bring it to Android? I have an iOS device, but I do want to go back to my trusty Android - I...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Notification

J'ai sans faire exprès supprimer les notifications spotify de mon téléphone Android et de ce fait je n'ai plus la barre avec les chansons dans mes notifications. Comment puis je régler cela ? Merci d'avance !

Newbie

J'ai sans faire exprès supprimer les notifications spotify de mon téléphone Android et de ce fait je n'ai plus la barre avec les chansons dans mes notifications. Comment puis je régler cela ? Merci d...

531 Views

0 replies

1 likes

  • 531 Views
  • 0 replies
  • 1 likes

Need to delete my account

How do I delete it?

Newbie

How do I delete it?

musicmac94

Newbie

344 Views

2 replies

0 likes

  • 344 Views
  • 2 replies
  • 0 likes

spotifty closed itself

i play a music then i locked my phone. spotify closed itself in a minute. İ have premium.Sorry for bad english

Newbie

i play a music then i locked my phone. spotify closed itself in a minute. İ have premium. Sorry for bad english

Joe

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Langauge

My Spotify app is in Danish. And i speak English? I restarted the app and took out my website card. Nothing is working.

Newbie

My Spotify app is in Danish. And i speak English? I restarted the app and took out my website card. Nothing is working.

Joe

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

using data

This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use all my data.

Casual Listener

This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use al...

Sl33py

Regular

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline

Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado

Casual Listener

Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado

Anyk17

Spotify Star

807 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify Crashes on Android Without Internet Connection

As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Even setting my app in OFFLINE MODE, regardless of an ...

Newbie

As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Eve...

Joe

Community Legend

1791 Views

3 replies

1 likes

  • 1791 Views
  • 3 replies
  • 1 likes

Solved!! HUAWEI P8 lite + Android 6.0 + Spotify 6.2.0.1028 armV7 + Bluetooth car system = audio drop outs

Hello, After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. I reinstalled the application and ofc restarting the phone doesn't...

Casual Listener

Hello,   After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. &nbsp...

danigutierrez

Casual Listener

4441 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Albums saved to library not loading

I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging out and in/reinstalling app helps temporary then it...

Regular

I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging ...

daniel165

Regular

1241 Views

5 replies

1 likes

  • 1241 Views
  • 5 replies
  • 1 likes

Login with Facebook

Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!

Visitor

Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!

user-removed

Not applicable

698 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Explain yourself, I'm pissed!

All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but you guys wasted my time, effort, and money. Lying ...

Casual Listener

All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but...

Jason

Spotify Legend

566 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Sorry, something went wrong - Android

Hello, I have a Droid Razr. Spotify has worked great on it for two years. Last night, Spotify updated itself...and now I can't select Artists. I can SEARCH for Artists and get results...but when I touch an Artist, I get "Sorry, something went wrong. ...

Regular

Hello,   I have a Droid Razr.  Spotify has worked great on it for two years.  Last night, Spotify updated itself...and now I can't select Artists.  I can SEARCH for Artists an...

user-removed

Not applicable

17155 Views

22 replies

0 likes

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  • 22 replies
  • 0 likes

Premium doesn't work offline

Spotify Premium flatly doesn't work offline. If you open the app when offline, sometimes it just says you're offline, and shows nothing. If you have a playlist playing and your cell network goes flaky, it'll simply fail to play further songs. It'll h...

Casual Listener

Spotify Premium flatly doesn't work offline.  If you open the app when offline, sometimes it just says you're offline, and shows nothing.  If you have a playlist playing and your cell netwo...

bluefoxicy

Casual Listener

4721 Views

2 replies

1 likes

  • 4721 Views
  • 2 replies
  • 1 likes

Saving on sd card

After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?

Newbie

After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?

Joe

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Put local files in a playlist AND listen on mobile device

Dear community, There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those local files on my mobile device.. it's a pity.. Does this fea...

Casual Listener

Dear community,   There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those l...

Joe

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Bug in Facebook connection

I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.

Casual Listener

I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.

Chiarav25

Casual Listener

338 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! trouble moving to Sd card using android lollipop .

Tried numerous ways. no luck w any... Can someone please help

Casual Listener

Tried numerous ways. no luck w any... Can someone please help

Joe

Community Legend

1987 Views

7 replies

0 likes

  • 1987 Views
  • 7 replies
  • 0 likes