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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850423 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850423 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16864 Views
  • 3 replies
  • 0 likes
  • 16864 Views
  • 3 replies
  • 0 likes

Canceling spotify subscription

I am currently on the day before my last 30 day free trial. I would like to cancel before I get charged because I is not what I expected. When I go to cancel it wants me to enter my card information again. It's never saying I had it and doesn't give ...

  • Newbie
  • I am currently on the day before my last 30 day free trial. I would like to cancel before I get charged because I is not what I expected. When I go to cancel it wants me to enter my card information ...
  • Daniel
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

I don't understand how you can consistently make terrible updates.

Every single update in the last six months, at least, has broken the app for me. I finally decided, screw this. Uninstalled spotify, downloaded an APK from a year and a half ago, and voila. It works. I can actually see the things I've downloaded, the...

  • Gig Goer
  • Every single update in the last six months, at least, has broken the app for me.   I finally decided, screw this. Uninstalled spotify, downloaded an APK from a year and a half ago, and voila. ...
  • camillo75
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Local Music

Hello all, I purchased last week 1year Premium, i saw in the help section that it was possible to see my local music files in spotify on windowsand that i could make a playist with them, that my question about.. a lot of my music are not available, a...

  • Casual Listener
  • Hello all,    I purchased last week 1year Premium, i saw in the help section that it was possible to see my local music files in spotify on windows and that i could make a playist with t...
  • Hewwego
  • Casual Listener
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

help

HOLA TENGO UN PROBLEMA QUE YO ESTOY REPRODUCIENDO UNA CANCION Y SE ME MARCA EN VERDE LA QUE YO ESTOY ESCUCANDO PERO EN LA PARTE DE DE ABAJO ESTO ME PASA EN MI DISPOSITIVO ANDROID AYUDA EMAIL DE CONTACTO 2012sebitax8@gmail.com

Screenshot_20160420-205639.png
  • Newbie
  • HOLA  TENGO UN PROBLEMA  QUE YO ESTOY REPRODUCIENDO UNA CANCION Y SE ME MARCA EN VERDE LA QUE YO ESTOY ESCUCANDO PERO EN LA PARTE DE DE ABAJO ESTO ME PASA EN MI DISPOSITIVO ANDROID  ...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Solved!! can't download own MP3

Hey,i got a new mobile phone, a Meizu Pro 5, which uses Flyme 5.1.4.0A (which is based on Android 5.1) as OS, but now i'm encountering a problem (not only on my Meizu, as well on my Sony Xperia T):i cant download my own mp3 files for my offline playl...

  • Casual Listener
  • Hey, i got a new mobile phone, a Meizu Pro 5, which uses Flyme 5.1.4.0A (which is based on Android 5.1) as OS, but now i'm encountering a problem (not only on my Meizu, as well on my Sony Xperia T):...
  • Yoshichan
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

music that i made available offline has to download again and again and it doesn't properly play

hey there, i have a xperia z1 compact and i use a sd card (that seems to work, i tried to write on it on my pc and my phone accepts it). in my spotify options i clicked that songs should be downloaded in extreme quality and that they should be saved ...

  • Newbie
  • hey there,   i have a xperia z1 compact and i use a sd card (that seems to work, i tried to write on it on my pc and my phone accepts it). in my spotify options i clicked that songs should be ...
  • jean3601
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Logging in

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) and will not let me log in.....why can't I log in i...

  • Newbie
  • I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) ...
  • jean3601
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Somebody else is using my account

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH.I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the option is and they still have access to it, I have no ...

  • Newbie
  • Somebody is using my Spotify account via remote play called HP-WIN7-SARAH. I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the o...
  • jean3601
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

My Spotify been hacked

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there. one day i was open my Spotify account. i noticed ...

  • Newbie
  • Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there...
  • jean3601
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • hacked
  • 288 Views
  • 1 replies
  • 0 likes

Need a quicker way of viewing downloaded content

It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been downloaded

  • Casual Listener
  • It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been dow...
  • Daniel
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • Offline Content
  • 318 Views
  • 3 replies
  • 0 likes

Solved!! Dear Spotify

Please change my country to Germany.I have followed you process given and your site does not let me change country.Now im led here.

  • Casual Listener
  • Please change my country to Germany. I have followed you process given and your site does not let me change country. Now im led here.
  • Daniel
  • Community Legend
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

LG G4 not recognised

Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter. Followed the guide, did a clean re-install, still nothing. Any ideas?

  • Roadie
  • Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter.   Followed the guide, did a clean re-install, still nothing.  Any ideas?
  • Daniel
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Block spotify from firewall

Hello Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and ANDROID?

  • Casual Listener
  • Hello    Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and  ANDROID?  
  • Daniel
  • Community Legend
  • 10616 Views
  • 3 replies
  • 0 likes
  • 10616 Views
  • 3 replies
  • 0 likes

Audio Ducking Triggered Frequently

Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is turned on because of that feature; pressing the "mult...

  • Newbie
  • Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is tu...
  • 376 Views
  • 0 replies
  • 1 likes
  • 376 Views
  • 0 replies
  • 1 likes

Allow users to disable album art on lock screen

This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...

  • Visitor
  • This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...
  • Daniel
  • Community Legend
  • 903 Views
  • 1 replies
  • 3 likes
  • Android
    Lock Screen Issues
    nsfw album art
  • 903 Views
  • 1 replies
  • 3 likes

offline playlists saved on my phone's device storage

I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?

  • Casual Listener
  • I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?
  • Daniel
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

quality sound in my earphone

hello guys i hope i will find who can help me with this issueand from the beggining i am sorry for my english it is not quite goodi have note 5 and recently i updated to the latest virsion something called marshmellow i guessand as i remember the qua...

  • Newbie
  • hello guys  i hope i will find who can help me with this issue and from the beggining i am sorry for my english it is not quite good i have note 5 and recently i updated to the latest virsion...
  • Daniel
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

NOTIFICATION SMARTPHONE

HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE, SUCH AS OUTPUTOF NEW DISCS...

  • Newbie
  • HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOT...
  • Daniel
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Upgrade to Android 6.0 and access lost to microSD card

Hi,I have a LG G4 that had official Android 5.1 (no root)I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access properly, but Spotify doesn't have that and there is no wa...

  • Regular
  • Hi, I have a LG G4 that had official Android 5.1 (no root) I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access pro...
  • bhauptmann
  • Newbie
  • 662 Views
  • 4 replies
  • 1 likes
  • Android 6.0
    LG G4
    microSD
  • 662 Views
  • 4 replies
  • 1 likes