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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387813 Views

545 replies

34 likes

Account
Free
  • 387813 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

  • 8043 Views
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  • 7 likes

Can't Log In - Country Does Not Match

I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...

Casual Listener

I recently reinstalled Spotify onto my computer.  After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...

marlonsphere

Roadie

786 Views

6 replies

0 likes

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  • 6 replies
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Bugs in latest Spotify App update

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nexus 6. Have just noticed that the Nexus 6 volume con...

Casual Listener

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nex...

marlonsphere

Roadie

661 Views

3 replies

0 likes

  • 661 Views
  • 3 replies
  • 0 likes

accidentally banned a song from Daily Mix

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that accidentally?

Casual Listener

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes.  How can I un-ban it?  And how can I un-ban a whole band, if did that acc...

djSeeque

Casual Listener

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
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How to determine if an album was download as Extreme quality?

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally downloaded ? I can't see anything obvious.

Music Fan

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally...

CoPilotDaedalus

Music Fan

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

when searching for a song, it can't be put up next

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.

Casual Listener

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...

cinderella6291

Casual Listener

489 Views

4 replies

0 likes

  • 489 Views
  • 4 replies
  • 0 likes

How changing quality affects downloaded albums

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?

Music Fan

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality? 

davegball

Music Fan

465 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Can't save songs to library

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did the app change?

Newbie

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did...

Joe

Community Legend

3987 Views

1 replies

0 likes

  • 3987 Views
  • 1 replies
  • 0 likes

Galaxy Note 5: Songs not playing when using other apps

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also keeps saying I'm offline even if I'm connected to ...

Newbie

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also...

Joe

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Only plays one music and stops

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the same issue. Please, fix it.

Newbie

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the s...

Joe

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Google cast groups disappeared with version 6.3.0.882

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared from Spotify and only individual devices are visible. All...

Casual Listener

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared fr...

Srt49

Casual Listener

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Minha conta não fica premium

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja faz 1 semana do efetuamento do pagamento e não est...

Newbie

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja...

user-removed

Not applicable

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

Spotify Connect next song is not correct for large playlists

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the next song from playlist as expected. Steps to reprodu...

Newbie

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the ne...

352 Views

0 replies

1 likes

  • 352 Views
  • 0 replies
  • 1 likes

[All Platforms][Other] Family Plan: 1 offline device for person at least

I recently move from the premium plan to the family premium plan.Unfortunately I still have only 3 devices to use offline.Two problems: first the Internet connection on mobile devices (3G) in Brazil are very unstable, second I don't want to use my mo...

Newbie

I recently move from the premium plan to the family premium plan. Unfortunately I still have only 3 devices to use offline. Two problems: first the Internet connection on mobile devices (3G) i...

blake

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Playing a playlist folder

So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am looking for it. On my desktop, i could play the en...

Newbie

So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am...

Joe

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Loading albums/artists takes forever

Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,

Newbie

Dear fellow Spotify'rs,   Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)?   Best regards,  

Joe

Community Legend

2923 Views

1 replies

0 likes

  • 2923 Views
  • 1 replies
  • 0 likes

Music stops after a few minutes

HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1.The Music stops after a few minutes, the Spotify app is open. I must push the play Button and then the music Starts again...

Newbie

HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1. The Music stops after a few minutes, the Spotify app is open. I mu...

Joe

Community Legend

1038 Views

1 replies

0 likes

  • 1038 Views
  • 1 replies
  • 0 likes

Offline doesnt work. Spotify crashed.

When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates from my Samsung S6 Edge.

Casual Listener

When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates ...

dieselharley

Casual Listener

597 Views

6 replies

0 likes

  • 597 Views
  • 6 replies
  • 0 likes

Solved!! Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Regular

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...

Snownightstar16

Regular

636 Views

2 replies

0 likes

  • 636 Views
  • 2 replies
  • 0 likes

Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Regular

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...

marlonsphere

Roadie

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Downloading error message

Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following error message appeared: ERROR WHILE DOWNLOADINGYou have reached ...

Newbie

Hello,   I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following erro...

marlonsphere

Roadie

1140 Views

1 replies

0 likes

  • 1140 Views
  • 1 replies
  • 0 likes