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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5061 Views

0 replies

6 likes

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  • 6 likes

Solved!! Lost all playlists and songs

I traveled to another country, when I arrived I lost all my playlists, even the ones I created. The playlist exist, people who follow it can still see it, but it does not show on my songs, neither can I follow it or download it.Already came back to m...

Casual Listener

I traveled to another country, when I arrived I lost all my playlists, even the ones I created. The playlist exist, people who follow it can still see it, but it does not show on my songs, neither ca...

aodhokeady

Gig Goer

665 Views

3 replies

0 likes

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Spotify stops playing after getting into background

Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background. So it's not possible to hear songs and read a book, check mails etc. So far it's more or less useless to use the Andr...

Roadie

Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background.   So it's not possible to hear songs and read a book, check...

LucyLuLuu

Roadie

1922 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Accidentally "hating" an artist in Daily Mix

Hello! Loving the Daily Mix feature so far! But I have a small problem. I saw the icon to "hate" a song, which I tapped on not knowing what it does, and in sort of a quick panic, I stopped a very well-liked artist from appearing in the Mix. My questi...

Casual Listener

Hello! Loving the Daily Mix feature so far! But I have a small problem. I saw the icon to "hate" a song, which I tapped on not knowing what it does, and in sort of a quick panic, I stopped a very wel...

crematedman

Community Legend

1262 Views

3 replies

2 likes

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  • 2 likes

Solved!! Local Files on Phone

So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are available in Spotify's library. I can however list...

Casual Listener

So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are...

Joe

Community Legend

1599 Views

3 replies

0 likes

local files sync mobile phone
  • 1599 Views
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Can't See Singles, only Albums

So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if you go to Immoralist's page, you can only see thei...

Casual Listener

So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if...

ray13eezy1

Newbie

3213 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Spotify app starts playing music on its own. Its undetectable and cant be heard unless youre paying.

All of my data is getting wasted by spotify. Music plays in background but you can only hear it if you start to make a call or connect a bluetooth device. Ive had to pay 40 bucks extra the past two months because this. Im using Samsung Galaxy J3 and ...

Casual Listener

All of my data is getting wasted by spotify. Music plays in background but you can only hear it if you start to make a call or connect a bluetooth device. Ive had to pay 40 bucks extra the past two m...

solobalio777

Casual Listener

965 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

The Spotify app is closing everytime I try to open it without internet

The Spotify app is closing everytime I try to open it without internet but when I turn wifi on, it opens normally

Casual Listener

The Spotify app is closing everytime I try to open it without internet but when I turn wifi on, it opens normally

Joe

Community Legend

422 Views

3 replies

0 likes

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Transfering somgs from other players

I am new to spotify and I have a Galaxy s6 and it came with a music player installed and I used a different music downloader , is there a way to transfer those songs from my files into spotify or do I have to download them all over. I am not very tec...

Newbie

I am new to spotify and I have a Galaxy s6 and it came with a music player installed and I used a different music downloader , is there a way to transfer those songs from my files into spotify or do ...

kbrooksc

Community Legend

242 Views

1 replies

0 likes

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  • 1 replies
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Help please

I am English who is staying in Spain for a while. How can i change my app so its in English and not Spanish? Ive got a Samsung Galaxy S5.

Newbie

I am English who is staying in Spain for a while. How can i change my app so its in English and not Spanish? Ive got a Samsung Galaxy S5.

Joe

Community Legend

264 Views

1 replies

0 likes

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  • 1 replies
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App can't open without internet

Hey, I've been using Spotify for more than 6 months, all this time premium account. A week ago, I was at the street, no 3G or Wifi connection and when tried the use the app, it wasn't opening. The app open, and close by himself, playing no music at a...

Newbie

Hey,    I've been using Spotify for more than 6 months, all this time premium account.   A week ago, I was at the street, no 3G or Wifi connection and when tried the use the app, i...

Joe

Community Legend

516 Views

1 replies

0 likes

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  • 1 replies
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Can´t play music while I´m offline

Hello Everybody,I got quite a weird problem with my Spotify music that I downloaded on my phone.When I´m offline and I open my app and go to my library it closes the app instantly.But when I use cellular or wifi and chose a playlist and then turn off...

Newbie

Hello Everybody, I got quite a weird problem with my Spotify music that I downloaded on my phone. When I´m offline and I open my app and go to my library it closes the app instantly. But when ...

Joe

Community Legend

423 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Crash

When I open Spotify in offline mode it crashes (I have Spotify premium) solution?

Newbie

When I open Spotify in offline mode it crashes (I have Spotify premium) solution?

Joe

Community Legend

782 Views

1 replies

0 likes

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  • 1 replies
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Sync Desktop to Android

I reordered a playlist in Windows and want it to sync to my Android app. Is there a way to force the 'reconcile' without recreating the playlist in the Spotify app?

Newbie

I reordered a playlist in Windows and want it to sync to my Android app. Is there a way to force the 'reconcile' without recreating the playlist in the Spotify app?

Joe

Community Legend

483 Views

1 replies

0 likes

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  • 1 replies
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App closes when offline

Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists. Does anyone know how to solve this? Tks!

Newbie

Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists.   Does anyone know how ...

Joe

Community Legend

401 Views

2 replies

0 likes

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  • 2 replies
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Spotfy não abre no Moto Maxx.

Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplicativo funciona normalmente. Uso o aplicativo no mes...

Visitor

Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplic...

Elvi1

Newbie

533 Views

2 replies

0 likes

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  • 2 replies
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Removing offline files

Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with a File Manager app?

Casual Listener

Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with ...

Joe

Community Legend

1291 Views

3 replies

0 likes

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  • 3 replies
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Help, spotify fechando constantemente

Utilizo a conta Premium do serviço, mas nos últimos dias erao acontecendo erros que queria uma solução urgente.Eu usava o cartão SD como memória interna, Android 6.0, mas dai percebi um erro/bug que afetava na hora de execução do aplicativo. Toda vez...

Newbie

Utilizo a conta Premium do serviço, mas nos últimos dias erao acontecendo erros que queria uma solução urgente. Eu usava o cartão SD como memória interna, Android 6.0, mas dai percebi um erro/bug qu...

user-removed

Not applicable

1045 Views

1 replies

0 likes

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Spotify keeps deleting offline tracks

Hello,My Spotify keeps deleting offline tracks from my OnePlus3 phone running Android 6.0.1. The phone is not rooted and does not run any custom rom.I have looked at my offline devices and can see two android phones listed. One was last updated 03/10...

Regular

Hello, My Spotify keeps deleting offline tracks from my OnePlus3 phone running Android 6.0.1. The phone is not rooted and does not run any custom rom. I have looked at my offline devices and ca...

Joe

Community Legend

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
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android syncing....

Hi all, I have added some local files to a playlist. These will play on my pc, working fine. When I open this playlist on my phone, all the tracks are grayed out. when I go to download, I get the message 'waiting to download', and nothing happens....

Casual Listener

Hi all,   I have added some local files to a playlist. These will play on my pc, working fine.   When I open this playlist on my phone, all the tracks are grayed out. when I go to downl...

Joe

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes