Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Expec

Visitor

408205 Views

553 replies

37 likes

Account
Free
  • 408205 Views
  • 553 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8874 Views

0 replies

7 likes

  • 8874 Views
  • 0 replies
  • 7 likes

Doesn't play next song in list

After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.

Roadie

After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.

haavamoa

Newbie

4535 Views

8 replies

0 likes

Android
bug
Bug Playlist
iOS
  • 4535 Views
  • 8 replies
  • 0 likes

Storage

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

Newbie

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

Joe

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Solved!! No Available Offline option for Playlists

I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without problems. I just can't play the local songs on my An...

Casual Listener

I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without p...

Joe

Community Legend

6318 Views

5 replies

0 likes

  • 6318 Views
  • 5 replies
  • 0 likes

Cant login because of facebook

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my account isn't linked to Facebook and that I need to put ...

Newbie

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my accou...

Joe

Community Legend

696 Views

2 replies

0 likes

  • 696 Views
  • 2 replies
  • 0 likes

Spotify incredible slow on Moto X Play, almost unusable

Hello, I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still incredicle slow. starting the app can take up to a minute (maybe lon...

Regular

Hello,     I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still ...

Harry10932

Casual Listener

1703 Views

1 replies

1 likes

  • 1703 Views
  • 1 replies
  • 1 likes

hard reset on android

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a way to import it so i dont have to re-download a bunc...

Visitor

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a wa...

Harry10932

Casual Listener

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Downloaded playlist but it doesnt play

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new - not better. I logged out and in again - still the...

Casual Listener

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new ...

ScarletPrince

Casual Listener

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

Can't Log In - Country Does Not Match

I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...

Casual Listener

I recently reinstalled Spotify onto my computer.  After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...

marlonsphere

Roadie

864 Views

6 replies

0 likes

  • 864 Views
  • 6 replies
  • 0 likes

Bugs in latest Spotify App update

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nexus 6. Have just noticed that the Nexus 6 volume con...

Casual Listener

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nex...

marlonsphere

Roadie

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

accidentally banned a song from Daily Mix

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that accidentally?

Casual Listener

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes.  How can I un-ban it?  And how can I un-ban a whole band, if did that acc...

djSeeque

Casual Listener

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes

How to determine if an album was download as Extreme quality?

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally downloaded ? I can't see anything obvious.

Music Fan

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally...

CoPilotDaedalus

Music Fan

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

when searching for a song, it can't be put up next

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.

Casual Listener

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...

cinderella6291

Casual Listener

522 Views

4 replies

0 likes

  • 522 Views
  • 4 replies
  • 0 likes

How changing quality affects downloaded albums

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?

Music Fan

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality? 

davegball

Music Fan

488 Views

2 replies

0 likes

  • 488 Views
  • 2 replies
  • 0 likes

Can't save songs to library

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did the app change?

Newbie

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did...

Joe

Community Legend

3998 Views

1 replies

0 likes

  • 3998 Views
  • 1 replies
  • 0 likes

Galaxy Note 5: Songs not playing when using other apps

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also keeps saying I'm offline even if I'm connected to ...

Newbie

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also...

Joe

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Only plays one music and stops

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the same issue. Please, fix it.

Newbie

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the s...

Joe

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Google cast groups disappeared with version 6.3.0.882

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared from Spotify and only individual devices are visible. All...

Casual Listener

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared fr...

Srt49

Casual Listener

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Minha conta não fica premium

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja faz 1 semana do efetuamento do pagamento e não est...

Newbie

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja...

user-removed

Not applicable

438 Views

3 replies

0 likes

  • 438 Views
  • 3 replies
  • 0 likes

Spotify Connect next song is not correct for large playlists

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the next song from playlist as expected. Steps to reprodu...

Newbie

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the ne...

376 Views

0 replies

1 likes

  • 376 Views
  • 0 replies
  • 1 likes