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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42253 Views
  • 65 replies
  • 25 likes
  • 42253 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877904 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877904 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26335 Views
  • 4 replies
  • 0 likes
  • 26335 Views
  • 4 replies
  • 0 likes

Can only sort by Album but NOT artist

When I go into "Your Library" - "Saved" - "Artists" but it doesn't work I get a message saying "your favourite artist will appear here" and no music appears? - see attached image It works fine if I press "Albums" I am really stuck

  • Casual Listener
  • When I go into "Your Library" - "Saved" - "Artists" but it doesn't work I get a message saying "your favourite artist will appear here" and no music appears? - see attached image   It works fi...
  • Joe
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Recalled

Recalled

  • Newbie
  • Recalled
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Playlist the Song Title is different to the song playing.

I've downloaded my playlist (1000+ tracks) and the song name does not match the title playing. E.g. track info displays apocalyptica but Spotify plays approaching nirvana. ~20 songs later it displays the correct title.

  • Casual Listener
  • I've downloaded my playlist (1000+ tracks) and the song name does not match the title playing. E.g. track info displays apocalyptica but Spotify plays approaching nirvana. ~20 songs later it displays...
  • gavriyashar
  • Casual Listener
  • 826 Views
  • 2 replies
  • 1 likes
  • 826 Views
  • 2 replies
  • 1 likes

Problem with starting songs from FB Messenger on Android

Hi! I'm having problem with opening songs via "Open" button in the Messenger App.After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blink of an eye (yes blink) I'm once again in Messenger. It is rea...

  • Newbie
  • Hi!   I'm having problem with opening songs via "Open" button in the Messenger App. After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blin...
  • 656 Views
  • 0 replies
  • 0 likes
  • problem
  • 656 Views
  • 0 replies
  • 0 likes

Solved!! Autostart on android

Hi, So I have been using spotify for a little, but noticed something recently. Spotify keeps automatically starting on my Android (HTC M8) phone after I close out. While this may not be a huge issue for some people, it bothers me when apps autostart ...

  • Casual Listener
  • Hi, So I have been using spotify for a little, but noticed something recently.  Spotify keeps automatically starting on my Android (HTC M8) phone after I close out.  While this may not be...
  • TallMartin
  • Regular
  • 17137 Views
  • 4 replies
  • 0 likes
  • 17137 Views
  • 4 replies
  • 0 likes

Latest update : losing offline tracks EVERY DAY!!!!!!!

So the latest update 6.1.0.1088 armV7 that was released a few days ago.What a ****ing disaster.The disappearing-offline-music problem is actually WORSE!!!!! Like : I am having to redownload 40-50 tracks every ****ing day. Spotify premium - what a pat...

  • Roadie
  • So the latest update 6.1.0.1088 armV7 that was released a few days ago. What a ****ing disaster. The disappearing-offline-music problem is actually WORSE!!!!!  Like : I am having to redownloa...
  • woodandrew90
  • Roadie
  • 503 Views
  • 5 replies
  • 0 likes
  • 503 Views
  • 5 replies
  • 0 likes

Sony srs hg1

Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.

  • Regular
  • Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.
  • Joe
  • Community Legend
  • 1521 Views
  • 11 replies
  • 0 likes
  • 1521 Views
  • 11 replies
  • 0 likes

Spotify android tv

Bonjour j'ai un problème avec le téléchargement de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et il mon dit que spotify n'était plus sur Google play et j'...

  • Newbie
  • Bonjour j'ai un problème avec le téléchargement  de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Network Issues

I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I will select a song and then turn off my screen and...

  • Newbie
  • I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Music wont play

Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tried logging out multiple times and it still keeps ha...

  • Newbie
  • Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tri...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Spotify files are not playable

Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently, all my offline songs I had downloaded were desync...

  • Newbie
  • Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently...
  • Skiba
  • Newbie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Spotify 14 days abroad

I live in the UK but after my travel in africa I can't access my acount

  • Visitor
  • I live in the UK but after my travel in africa I can't access my acount
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Continuous volume change on every song

I'm having some issues with Spotify as of today, whenever I listen to music, the volume level fluctuates from loud to soft volume, I have tried turning the "Normalize volume" setting on and off, no difference. My equalizer is set to "Normal" (Samsung...

  • Casual Listener
  • I'm having some issues with Spotify as of today, whenever I listen to music, the volume level fluctuates from loud to soft volume, I have tried turning the "Normalize volume" setting on and off,...
  • ThomJV
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Songs not playing???

Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any song from it, the song immediately skipped before one...

  • Newbie
  • Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any so...
  • 474 Views
  • 0 replies
  • 1 likes
  • 474 Views
  • 0 replies
  • 1 likes

Playback stops, then my phone becomes unresponsive

Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone becomes unresponsive. I turn it off and try to restart it...

  • Regular
  • Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone become...
  • takesolace
  • Regular
  • 704 Views
  • 9 replies
  • 0 likes
  • 704 Views
  • 9 replies
  • 0 likes

Always autoplays

I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spotify to stop this, it doesn't not happen with Pando...

  • Newbie
  • I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spo...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Downloaded music

So, this is the 3rd time the Application does this to me. I have a lot of playlist saved that I like to hear offline. Today i open my Spotify App and I noticed the green arrow was not on any of my playlist. I went to the "Storage" option and I notice...

  • Roadie
  • So, this is the 3rd time the Application does this to me.   I have a lot of playlist saved that I like to hear offline. Today i open my Spotify App and I noticed the green arrow was not on...
  • cratto-oe
  • Newbie
  • 621 Views
  • 3 replies
  • 0 likes
  • 621 Views
  • 3 replies
  • 0 likes

Offline listening

I downloaded two Playlists to my phone last night. However today when I tried to listen to them offline the songs would stop halfway through; some wouldn't play at all and others would get 3/4 of the way through then skip to the next song. Needless t...

  • Newbie
  • I downloaded two Playlists to my phone last night. However today when I tried to listen to them offline the songs would stop halfway through; some wouldn't play at all and others would get 3/4 of the...
  • ethancazel
  • Newbie
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Song will cut out after starting

Usually, once per day, it will cut the song off after I start a new one, what I mean by that is the song says it's playing but no sound is coming out. This has happened for over a year for me and I don't know how to fix it. I always have to restart m...

  • Newbie
  • Usually, once per day, it will cut the song off after I start a new one, what I mean by that is the song says it's playing but no sound is coming out. This has happened for over a year for me and I d...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes