Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387744 Views

545 replies

34 likes

Account
Free
  • 387744 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

  • 8043 Views
  • 0 replies
  • 7 likes

Daily mix missing

The daily mis showed up under the the radio section for a short while and then went missing. can't seem to get it back. i have already tried logging out and in and its updated to the latest version. i understand that it may still be crawling but it s...

Newbie

The daily mis showed up under the the radio section for a short while and then went missing. can't seem to get it back. i have already tried logging out and in and its updated to the latest version.&...

marlonsphere

Roadie

872 Views

1 replies

1 likes

  • 872 Views
  • 1 replies
  • 1 likes

Song changing volume on it's own

I've had some recent weird episodes with my music. Spotify will be open, phone will be locked, a song will be playing and randomly the volume will change and most of the time the song will stop because the volume turns all the way down. Sometimes the...

Visitor

I've had some recent weird episodes with my music.  Spotify will be open, phone will be locked, a song will be playing and randomly the volume will change and most of the time the song wil...

user-removed

Not applicable

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Music offline not available on Android

Im using a Sony M5 with Android 6.0. I download some music using the Premium account, but always, after a few days, the music offline it is gone. it si not available for offline play, but still uses space in the memory, so I have to delete the app wi...

Casual Listener

Im using a Sony M5 with Android 6.0. I download some music using the Premium account, but always, after a few days, the music offline it is gone. it si not available for offline play, but still uses ...

user-removed

Not applicable

441 Views

3 replies

0 likes

  • 441 Views
  • 3 replies
  • 0 likes

Can't Login

I forgot my username and I have several emails I have no access to the email I set the account up with...I was logged in on my phone but my storage became full even though everything was set to save to my sd card which has 25 GB memory left so I dele...

Newbie

I forgot my username and I have several emails I have no access to the email I set the account up with...I was logged in on my phone but my storage became full even though everything was set to save ...

sakura08

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Unavailable Songs on mobile

I have Spotify Prenium, I have make a playlist with musics in Spotify (in the software), and with musics which are on my computer (my own files mp3).On my Android, I have the local files which are "unavailable", while I have previously make playlist ...

Visitor

I have Spotify Prenium, I have make a playlist with musics in Spotify (in the software), and with musics which are on my computer (my own files mp3). On my Android, I have the local files which ar...

user-removed

Not applicable

1229 Views

4 replies

2 likes

  • 1229 Views
  • 4 replies
  • 2 likes

Self Service | Device Management

Samung device was working fine and now a lot of songs says song not available

Newbie

Samung device was working fine and now a lot of songs says song not available

marlonsphere

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Download offline error

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get deleted and I have to pay for this **bleep**ing **bleep*...

Newbie

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get delet...

marlonsphere

Roadie

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Won't play songs that I select

Whenever I search a new song and tap on it to play my spotify says that I can't play the song. This also occurs when I shuffle a Playlist that I haven't listened to before. It oppears to only happen when I am trying to listen to something for the fir...

Newbie

Whenever I search a new song and tap on it to play my spotify says that I can't play the song. This also occurs when I shuffle a Playlist that I haven't listened to before. It oppears to only happen ...

Algee

Roadie

2217 Views

1 replies

0 likes

  • 2217 Views
  • 1 replies
  • 0 likes

Sometimes songs I select say "Song is not available." Also, playlist won't continuously play

Hi everyone,I've been having two problems with Spotify Premium on my Samsung Galaxy s6 with Android version 6.0.1.The FIRST problem is that sometimes when I select songs to play it will say "Song is not available" and won't let me play the song. Howe...

Casual Listener

Hi everyone, I've been having two problems with Spotify Premium on my Samsung Galaxy s6 with Android version 6.0.1. The FIRST problem is that sometimes when I select songs to play it will say "Song...

Joe

Community Legend

628 Views

3 replies

0 likes

  • 628 Views
  • 3 replies
  • 0 likes

Solved!! Android offline crash

Hi,Since yesterday, spotify crashes whenever I go to my "Your music" folder during offline mode. This doesn't happen in online mode. I uninstalled it and did a fresh installation and it worked fine during the rest of the day but today I'm facing the ...

Casual Listener

Hi, Since yesterday, spotify crashes whenever I go to my "Your music" folder during offline mode. This doesn't happen in online mode. I uninstalled it and did a fresh installation and it worked fine...

Miguelscoelho

Casual Listener

3480 Views

10 replies

0 likes

  • 3480 Views
  • 10 replies
  • 0 likes

Spotify randomly stops working when connected mobile data

Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G mobile data when I am either at work to use Spotif...

Casual Listener

Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G...

dereid99

Casual Listener

2533 Views

8 replies

1 likes

  • 2533 Views
  • 8 replies
  • 1 likes

Doesn't play next song in list

After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.

Roadie

After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.

haavamoa

Newbie

4458 Views

8 replies

0 likes

Android
bug
Bug Playlist
iOS
  • 4458 Views
  • 8 replies
  • 0 likes

Storage

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

Newbie

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

Joe

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Solved!! No Available Offline option for Playlists

I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without problems. I just can't play the local songs on my An...

Casual Listener

I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without p...

Joe

Community Legend

6234 Views

5 replies

0 likes

  • 6234 Views
  • 5 replies
  • 0 likes

Cant login because of facebook

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my account isn't linked to Facebook and that I need to put ...

Newbie

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my accou...

Joe

Community Legend

675 Views

2 replies

0 likes

  • 675 Views
  • 2 replies
  • 0 likes

Spotify incredible slow on Moto X Play, almost unusable

Hello, I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still incredicle slow. starting the app can take up to a minute (maybe lon...

Regular

Hello,     I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still ...

Harry10932

Casual Listener

1683 Views

1 replies

1 likes

  • 1683 Views
  • 1 replies
  • 1 likes

hard reset on android

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a way to import it so i dont have to re-download a bunc...

Visitor

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a wa...

Harry10932

Casual Listener

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Downloaded playlist but it doesnt play

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new - not better. I logged out and in again - still the...

Casual Listener

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new ...

ScarletPrince

Casual Listener

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes