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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Song Not Available on Phone

Hi!I want to move my original music from my laptop to my Spotify, so I created a playlist containing those songs. (Yes I am a premium user)Before, there is an option called "Available Offline" in the playlist, so I have always clicked that option and...

  • Casual Listener
  • Hi! I want to move my original music from my laptop to my Spotify, so I created a playlist containing those songs. (Yes I am a premium user) Before, there is an option called "Available Offline...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Premium not working on samsung edge s6

As the title suggests I have a premium account, works on my laptop and tablet but not on my phone. I have logged in and out, installed and uninstalled, turned on and off, it recognises me insofar as it has my name and has me logged in correctly with ...

  • Casual Listener
  • As the title suggests I have a premium account, works on my laptop and tablet but not on my phone. I have logged in and out, installed and uninstalled, turned on and off, it recognises me insofar as ...
  • mhvmat
  • Newbie
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

No puedo localizar un usuario de spotify

No puedo localizar desde mi cuenta a un usuario de spotify que es seguidor mio: marcturnespersempre ¿Como debo solucionarlo? xaviermerinobcn@gmail.comGracias

  • Newbie
  • No puedo localizar desde mi cuenta a un usuario de spotify que es seguidor mio: marcturnespersempre   ¿Como debo solucionarlo?   xaviermerinobcn@gmail.com Gracias
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

No funciona el offline

Soy premiun y al momento que descargo mis canciones y activo el modo offline estas no se reproducen . ya borre la aplicación y la reinstale dos veces y no pasa nada . Alguna ayuda por favorSi no tendré q cancelar mi cuenta porq el servicio no se esta...

  • Newbie
  • Soy premiun y al momento que descargo mis canciones y activo el modo offline estas no se reproducen . ya borre la aplicación y la reinstale dos veces y no pasa nada . Alguna ayuda por favor Si no te...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Can't download My Music

I recently changed my Android ROM, and now I can download my playlists, but the don't let me download my music section. How to resolve that?

  • Newbie
  • I recently changed my Android ROM, and now I can download my playlists, but the don't let me download my music section. How to resolve that?
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Shuffle

Hi everybody, I wonder if it is possible to permantly deactivate the shuffle function? I do not want to shuffle any album or playlist but it always turns back on after deactivating. Thank you!

  • Newbie
  • Hi everybody,   I wonder if it is possible to permantly deactivate the shuffle function? I do not want to shuffle any album or playlist but it always turns back on after deactivating.   ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Too much RAM usage in FIIO X7

Hello . I've bought a FIIO X7 because it has an Android system for about 700 Euros . It has only 1 gb RAM and use Android 4.4 . Spotify used 650 mb from the RAM , so I uninstallad . Now I installed again , but this time I cannot save my offline playl...

  • Casual Listener
  • Hello . I've bought a FIIO X7 because it has an Android system for about 700 Euros . It has only 1 gb RAM and use Android 4.4 . Spotify used 650 mb from the RAM , so I uninstallad . Now I installed a...
  • 767 Views
  • 0 replies
  • 0 likes
  • 767 Views
  • 0 replies
  • 0 likes

Music stops playing automaticly

After 10 minutes spotify closes himself even if i'm listening to a long playlist... then i open spotify again and the playlist but after 10 minutes it does the same. Can somebody help me with this problem?

  • Casual Listener
  • After 10 minutes spotify closes himself even if i'm listening to a long playlist... then i open spotify again and the playlist but after 10 minutes it does the same. Can somebody help me with this pr...
  • Elkemarnef
  • Casual Listener
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Subscribed, but not getting Premium?

Pague por medio de las Naciones Unidas 7 eleven Pero jamas se me dio la versión de pago, ¿hice mal que?

  • Newbie
  • Pague por medio de las Naciones Unidas 7 eleven Pero jamas se me dio la versión de pago, ¿hice mal que?
  • osornios
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Is this song available?

I can't stream this song. Can you help me? https://play.spotify.com/album/5QCXuZR1i1KXsNkBusYPnk?play=true&utm_source=open.spotify.com&utm_medium=openhttps://open.spotify.com/album/7HxLggAHYQHv12zYeTe3Vchttps://open.spotify.com/album/5heVYAF1uYthzh0j...

  • Visitor
  • I can't stream this song. Can you help me?   https://play.spotify.com/album/5QCXuZR1i1KXsNkBusYPnk?play=true&utm_source=open.spotify.com&utm_medium=open https://open.spotify.com/album...
  • Joe
  • Community Legend
  • 1398 Views
  • 4 replies
  • 0 likes
  • 1398 Views
  • 4 replies
  • 0 likes

Playlists keep getting un-downloaded

I have Premium Family. My daughter & husband haven't had any trouble but my playlists all got un-downloaded. I am fairly new to Spotify so I may be(probably am) doing something wrong but 2 hrs after I made my payment on Sept 2nd all of my playlists q...

  • Newbie
  • I have Premium Family. My daughter & husband haven't had any trouble but my playlists all got un-downloaded. I am fairly new to Spotify so I may be(probably am) doing something wrong but 2 hrs af...
  • jresendez13
  • Music Fan
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Music deletes after a short period of time

I have recently signed up for a spotify premium account and thought it would be great as I had seen it on friends phones. I installed it initially on my Samsung Galaxy S6 and thought it was great until the music I had downloaded was not available off...

  • Casual Listener
  • I have recently signed up for a spotify premium account and thought it would be great as I had seen it on friends phones.   I installed it initially on my Samsung Galaxy S6 and thought it was ...
  • rachelrobertson
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

downloaded song no longer available offline suddenly

I download a complete playlist, I go into offline mode, a few days later some downloaded songs appear as not downloaded anymore. They played just fine up until that point. Did not make any changes to playlist of online status. How do some songs becom...

  • Casual Listener
  • I download a complete playlist, I go into offline mode, a few days later some downloaded songs appear as not downloaded anymore. They played just fine up until that point. Did not make any chang...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Shuffle play does not work as expected on Shield TV

Shuffle play does only jump a few songs forward, it never picks songs from the other end of the playlist. I noticed this issue only with the Nvidia shield TV

  • Regular
  • Shuffle play does only jump a few songs forward, it never picks songs from the other end of the playlist. I noticed this issue only with the Nvidia shield TV
  • Tanngrisni
  • Newbie
  • 316 Views
  • 1 replies
  • 2 likes
  • 316 Views
  • 1 replies
  • 2 likes

This song is not available

I keep receiving this error even for the song which i have listen previously..

  • Newbie
  • I keep receiving this error even for the song which i have listen previously..
  • Andriios
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Cant update the app to premium

Hey Guys,I need help with my spotify Account. I used in the past an Account which was connected with my Facebook. Now I registered a New Account which isnt connected with Facebook, because i deactivated my Facebook. When I go into the menue to update...

  • Newbie
  • Hey Guys, I need help with my spotify Account. I used in the past an Account which was connected with my Facebook. Now I registered a New Account which isnt connected with Facebook, because i deac...
  • Andriios
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Como compartir?

No puedo compartir música con mis amigos , cuando presiono en compartir solo me salen contactos de Whatsapp a quienes enviarle

  • Casual Listener
  • No puedo compartir música con mis amigos , cuando presiono en compartir solo me salen contactos de Whatsapp a quienes enviarle
  • Vaaldeeni11
  • Casual Listener
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes