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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55578 Views
  • 68 replies
  • 25 likes
  • 55578 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27819 Views
  • 5 replies
  • 0 likes
  • 27819 Views
  • 5 replies
  • 0 likes

Latest android update menu doesnt work

You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlist but nothing happens. This started happening after...

  • Newbie
  • You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlis...
  • 4themo
  • Newbie
  • 548 Views
  • 1 replies
  • 1 likes
  • 548 Views
  • 1 replies
  • 1 likes

Per song options not working

Click the button with three bullets and click any options so that nothing happens.Oh! One more thing, Spotify's support is very premium. Thanks community.

  • Casual Listener
  • Click the button with three bullets and click any options so that nothing happens. Oh! One more thing, Spotify's support is very premium. 😑 Thanks community. 😁
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

[Android] New menu user interface is not working

New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.

  • Casual Listener
  • New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.
  • Daniel
  • Community Legend
  • 762 Views
  • 1 replies
  • 5 likes
  • Android
  • 762 Views
  • 1 replies
  • 5 likes

Solved!! Can't select anything under the Options button (three dots).

Hello,I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X.I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, & playlists.If I select something, the menu dissapears like it's...

  • Casual Listener
  • Hello, I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X. I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, &...
  • Wishwasher
  • Newbie
  • 2040 Views
  • 6 replies
  • 0 likes
  • 2040 Views
  • 6 replies
  • 0 likes

Spotify keeps deleting all my downloaded songs

Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth).Any way to prevent this from happening again?Thank you

  • Casual Listener
  • Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth). Any way ...
  • Algee
  • Roadie
  • 865 Views
  • 3 replies
  • 0 likes
  • 865 Views
  • 3 replies
  • 0 likes

Unable to share music.

Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached screen shot.Can anyone help me figure this out?

  • Casual Listener
  • Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached...
  • Daniel
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution AYUDAAA

CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA EN ESE PLAN!! CÓMO PUEDO HACER PARA RECUPERAR MI MÚSICA???

  • Newbie
  • CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST  NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA E...
  • Anyk17
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlist needs re downloaded when phone restarts

Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options off with Spotify and everything else on my device. I ...

  • Newbie
  • Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options of...
  • Anyk17
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics stop playing for no reason

I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs. I am a premium user and listening a list that is ...

  • Newbie
  • I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs...
  • Anyk17
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Downloading without saving to library?

It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, but all the songs remain in My Library. Anyway to d...

  • Newbie
  • It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, ...
  • mikoskamuka
  • Music Fan
  • 9049 Views
  • 1 replies
  • 1 likes
  • 9049 Views
  • 1 replies
  • 1 likes

Solved!! Error en Last Fm

Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña.Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé las mil maneras, chekee que no haya errores de espacios...

  • Newbie
  • Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña. Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé la...
  • adailtonsilveir
  • Newbie
  • 1028 Views
  • 1 replies
  • 0 likes
  • 1028 Views
  • 1 replies
  • 0 likes

Solved!! Músicas travam durante reprodução e aplicativo fecha sozinho

Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O aplicativo está atualizado. Grata desde já!

  • Newbie
  • Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O ...
  • testngalog3
  • Casual Listener
  • 4079 Views
  • 2 replies
  • 0 likes
  • 4079 Views
  • 2 replies
  • 0 likes

Solved!! [Mobile] Songs say its playing when its not

I downloaded an album and it has some explicit content. My question is that it won't play like 4 songs out of the 10 songs however my bf downloaded the same album and all the songs play on his phone so why can't I play all the songs?

  • Casual Listener
  • I downloaded an album and it has some explicit content. My question is that it won't play like 4 songs out of the 10 songs however my bf downloaded the same album and all the songs play on his phone ...
  • Daniel
  • Community Legend
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

Solved!! player icons without tooltips

What are these icons on the left and right of the player menu for? Shuffle? Repeat?There should be tooltips for an explanation...

  • Casual Listener
  • What are these icons on the left and right of the player menu for? Shuffle? Repeat?There should be tooltips for an explanation...
  • Daniel
  • Community Legend
  • 1670 Views
  • 3 replies
  • 0 likes
  • 1670 Views
  • 3 replies
  • 0 likes

Playlists suddenly not downloaded

Hi,The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not available offline anymore. I have to re-download them. This is ...

  • Casual Listener
  • Hi, The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not availabl...
  • garahandhito
  • Newbie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Hi, in a guy from germany. The german website is not accessible, so i decided to ask here:

I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to playlists and so on and so on. I already restarted my p...

  • Newbie
  • I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to play...
  • Daniel
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify automaticly stops

Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution.When I close spotify or I lock my phone while the music is on it stops, sometimes after one song or two and sometimes directly. How can I fix th...

  • Newbie
  • Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution. When I close spotify or I lock my phone while the music is on it stops, sometimes after one...
  • Daniel
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Storage option no longer available

I have recently uninstalled spotify and reinstalled it to sort some issues with the app.Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in the settings menu. In fact, there is no storage section ...

  • Newbie
  • I have recently uninstalled spotify and reinstalled it to sort some issues with the app. Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in t...
  • Daniel
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! App won't connect to internet and half works

My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, something went wrong. Try again" message or "You are...

  • Casual Listener
  • My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, s...
  • spotcomm99
  • Casual Listener
  • 2891 Views
  • 2 replies
  • 0 likes
  • 2891 Views
  • 2 replies
  • 0 likes

Solved!! MIUI 8 - Statusbar

Hello. Fix black fonts for MIUI 8

  • Regular
  • Hello. Fix black fonts for MIUI 8
  • Daniel
  • Community Legend
  • 19648 Views
  • 18 replies
  • 7 likes
  • 19648 Views
  • 18 replies
  • 7 likes