Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I downloaded some songs but when activated offline mode, these songs are no longer available. Sometimes the application stops working when I try to view my playlist. I tried to download these songs several times, are about 20 songs, I checked my inte...
I downloaded some songs but when activated offline mode, these songs are no longer available. Sometimes the application stops working when I try to view my playlist. I tried to download these songs s...
Spotify Legend
695 Views
1 replies
0 likes
I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?
I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?
Community Legend
78440 Views
3 replies
0 likes
I tapped on home,browse,search,radio and library could not find settings button on the top right corner
I tapped on home,browse,search,radio and library could not find settings button on the top right corner
Community Legend
702 Views
1 replies
0 likes
HiI have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried to reinstalled the app several times and emtyed cache, but ...
Hi I have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried t...
Community Legend
423 Views
1 replies
0 likes
Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim. Is this another to good to be true????
Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim...
Community Legend
540 Views
1 replies
0 likes
I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do about this?
I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do ...
Casual Listener
624 Views
5 replies
0 likes
I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFiPlease help
I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFi Please help
Community Legend
653 Views
5 replies
0 likes
Hi guys!Maybe you can help me: my Samsung s4 mini worked very well together with severeal Chromecast Audio devices. But now it doesen't stream the music from Spotify anymore. The devices are all shown in the list, the sound, that the connection is es...
Hi guys! Maybe you can help me: my Samsung s4 mini worked very well together with severeal Chromecast Audio devices. But now it doesen't stream the music from Spotify anymore. The devices are all sh...
416 Views
0 replies
0 likes
I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far as replacing my Note4 with an S7 Edge and a brand n...
I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far ...
Community Legend
610 Views
1 replies
0 likes
Neither the Lock Screen or Review Pane Players are working on my galaxy s6. I am running a Spotify premium account. Would be grateful of your help as it is driving me mad!!!Thanks v much.
Neither the Lock Screen or Review Pane Players are working on my galaxy s6. I am running a Spotify premium account. Would be grateful of your help as it is driving me mad!!! Thanks v much.
359 Views
0 replies
0 likes
Hello all, I've got a problem with my downloaded/offline files on spotify.I have a spotify premium account and for the vacation I set about 3000 songs to offline via spotify. Those files are downloaded to the SD card of my android phone. However, aft...
Hello all, I've got a problem with my downloaded/offline files on spotify. I have a spotify premium account and for the vacation I set about 3000 songs to offline via spotify. Those files a...
379 Views
0 replies
0 likes
Hi! I've got a problem that didn't use to happen in the past with my Spotify, I don't know why. In the past when I was playing music in my car with Spotify the program mute the music when my Google maps or sygic gives me a GPS voice instruction. Actu...
Hi! I've got a problem that didn't use to happen in the past with my Spotify, I don't know why. In the past when I was playing music in my car with Spotify the program mute the music when my Google m...
Casual Listener
6636 Views
7 replies
1 likes
Hi Spotify Community & Support Helpers, i like so much and enjoy this app 'cause i love listen music all time, almost all the day except when i sleep well, all is good but i would to see you can change the options showed in lockscreen on Android's Ph...
Hi Spotify Community & Support Helpers, i like so much and enjoy this app 'cause i love listen music all time, almost all the day except when i sleep 😄 well, all is good but i would to see you ...
Community Legend
802 Views
2 replies
0 likes
I use my TV remote via CEC to launch and select songs/artists on Spotify on my FireTV. When I want to exit Spotify and go to another app, I have no way of doing this using the TV remote.All other apps I use on FireTV can be exited cleanly using the '...
I use my TV remote via CEC to launch and select songs/artists on Spotify on my FireTV. When I want to exit Spotify and go to another app, I have no way of doing this using the TV remote. All other a...
Spotify
302 Views
1 replies
0 likes
Im running spotify on my honor 7, and have multiple problems.The most annoying one is that it wont jump to the next song when a song is finished. In some cases it will jump to the next song, but then it freezes after 5-6 seconds. The whole list is av...
Im running spotify on my honor 7, and have multiple problems. The most annoying one is that it wont jump to the next song when a song is finished. In some cases it will jump to the next song, but th...
Community Legend
371 Views
1 replies
0 likes
Community Legend
2123 Views
1 replies
0 likes
Spotify will play fine if I unplug and then plug in my aux cord after the song has started playing, then will need to be done every time I start my car back up. Is it a problem with my aux my radio or my phone?
Spotify will play fine if I unplug and then plug in my aux cord after the song has started playing, then will need to be done every time I start my car back up. Is it a problem with my aux my radio o...
Community Legend
293 Views
1 replies
0 likes
Alright so ive had the premium version for awile now about 10 months and now it will play my playlist for 30 or 40 minutes then it will freeze. Itl say im on a song thats not playing and when i close the app it keeps playing until i restart my phone....
Alright so ive had the premium version for awile now about 10 months and now it will play my playlist for 30 or 40 minutes then it will freeze. Itl say im on a song thats not playing and when i close...
Community Legend
743 Views
1 replies
0 likes
Hi, tried listen to spotify for 3 days and every time I open the app and login using facebook I get an error saying "Unable to login, user name and password is incorrect" Please help me figure out what am I doing wrong..
Hi, tried listen to spotify for 3 days and every time I open the app and login using facebook I get an error saying "Unable to login, user name and password is incorrect" Please help me figure out wh...
Community Legend
312 Views
1 replies
0 likes
Hi, i'm Lucas Leonardi, brazilian user spotify to a few months. a few days ago, I enjoyed the Premium test period, but ended the tests I decided that the free package was necessary for me. what happens is that now every time I open the application, i...
Hi, i'm Lucas Leonardi, brazilian user spotify to a few months. a few days ago, I enjoyed the Premium test period, but ended the tests I decided that the free package was necessary for me. what happe...
Casual Listener
492 Views
2 replies
0 likes
