Hey @Pattypadua!
Thanks for reaching out to the Spotify Community. Hope you don't mind if we reply in English.
In this moment, we don't offer support in Portuguese. We'd recommend getting in touch with Spotify Support so they can look into this:
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
Let us know if you have any questions. We'll be here for you 🙂
Sophia,
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…
Env: prod