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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6264 Views

0 replies

7 likes

  • 6264 Views
  • 0 replies
  • 7 likes

Superuser Contribution Can't pick song

I'm not able to pick the song I want to hear. This started last week. Also my play list disappeared. I tried to upgrade to premium, submitted all my payment info then it said I currently have a similar trial. I have uninstalled the app and also logge...

Visitor

I'm not able to pick the song I want to hear. This started last week. Also my play list disappeared. I tried to upgrade to premium, submitted all my payment info then it said I currently have a simil...

Alejandro_C

Spotify Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Suggested Songs

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, recently, it keeps playing unending strings of "sugge...

Casual Listener

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, re...

tjones17

Gig Goer

423 Views

1 replies

2 likes

  • 423 Views
  • 1 replies
  • 2 likes

Solved!! Spotify lost my playlist

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

Casual Listener

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

mzwagemakers

Roadie

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Every song is not available

What ever song I select it won't play, it just pop out a window says that I've discovered a premium feature. I've been reinstalling the spa five times and restarting my device over fifteen times for two days.Ps I was in America and now I'm currently ...

Newbie

What ever song I select it won't play, it just pop out a window says that I've discovered a premium feature. I've been reinstalling the spa five times and restarting my device over fifteen times for ...

Alejandro_C

Spotify Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Art & Images Not Displaying

I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?

Regular

I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?

navaira

Roadie

7900 Views

20 replies

1 likes

  • 7900 Views
  • 20 replies
  • 1 likes

Superuser Contribution Share music with friends using Samsung J5

Why I can´t share music with other users ? I have some friends but if I wanna share music, they don´t appear. I use Samsung J5 Android.Thanks

Casual Listener

Why I can´t share music with other users ?   I have some friends but if I wanna share music, they don´t appear.   I use Samsung J5 Android. Thanks 

Giovannanarcisa

Casual Listener

628 Views

2 replies

0 likes

  • 628 Views
  • 2 replies
  • 0 likes

Solved!! Spotify doesn't recognize device as tablet

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Newbie

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Joe

Community Legend

2017 Views

1 replies

0 likes

  • 2017 Views
  • 1 replies
  • 0 likes

App crashing too often

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want a solution for this. I already reinstalled it, reb...

Newbie

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want...

Knyaf

Roadie

442 Views

2 replies

0 likes

  • 442 Views
  • 2 replies
  • 0 likes

Solved!! I cannot play anything

SOLVEDJust uninstalled the Amplify Battery Extender and its working again=== START OF TEMPLATE ===Brief description of the issue:I cannot play anything from days ago now.The only way I found to play music is if you select start listening radio from t...

Regular

SOLVED Just uninstalled the Amplify Battery Extender and its working again === START OF TEMPLATE === Brief description of the issue: I cannot play anything from days ago now. The only way I ...

Joe

Community Legend

1449 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Solved!! Issues playing music

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, and it won't let me play anything!

Regular

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, a...

hayesd19-us

Regular

511 Views

3 replies

0 likes

  • 511 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Maps stops when spotify is playing

I have a Moto G Android that in the past worked really well to use spotify and maps at the same time. But now I have noticed that I'll start my directions on google maps and if I try to play a spotify song at the same time, google maps just stops and...

Regular

I have a Moto G Android that in the past worked really well to use spotify and maps at the same time. But now I have noticed that I'll start my directions on google maps and if I try to play a spotif...

Alejandro_C

Spotify Legend

1367 Views

3 replies

0 likes

  • 1367 Views
  • 3 replies
  • 0 likes

Unable to share music through Spotify app

Whenever I go to share music on the Spotify app, instead of the standard Spotify pop up window with the "Send To..." and "Post To..." options I get the standard Android share window, where Spotify is not an option (see attached screenshot).This only ...

Casual Listener

Whenever I go to share music on the Spotify app, instead of the standard Spotify pop up window with the "Send To..." and "Post To..." options I get the standard Android share window, where Spotify is...

daturkel

Casual Listener

2490 Views

8 replies

0 likes

  • 2490 Views
  • 8 replies
  • 0 likes

songs ( offline) remove from playlist

Hi,I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've get a little angry... Plz help. Sorry for my English...

Casual Listener

Hi, I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've...

jakub69

Casual Listener

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

Superuser Contribution After downloading the songs, are not available offline

I downloaded some songs but when activated offline mode, these songs are no longer available. Sometimes the application stops working when I try to view my playlist. I tried to download these songs several times, are about 20 songs, I checked my inte...

Newbie

I downloaded some songs but when activated offline mode, these songs are no longer available. Sometimes the application stops working when I try to view my playlist. I tried to download these songs s...

Alejandro_C

Spotify Legend

666 Views

1 replies

0 likes

not available offline songs
  • 666 Views
  • 1 replies
  • 0 likes

Solved!! Do songs stay downloaded on device after premium subscription ends?

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?

Newbie

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?  

Joe

Community Legend

76730 Views

3 replies

0 likes

  • 76730 Views
  • 3 replies
  • 0 likes

Unable to find settings

I tapped on home,browse,search,radio and library could not find settings button on the top right corner

Newbie

I tapped on home,browse,search,radio and library could not find settings button on the top right corner

Joe

Community Legend

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Spotify stops playning after every song

HiI have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried to reinstalled the app several times and emtyed cache, but ...

Newbie

Hi I have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried t...

Joe

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Can i save music to external sd card??

Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim. Is this another to good to be true????

Newbie

Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim...

Joe

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

why cant we listen to more than one device at a time offline

I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do about this?

Casual Listener

I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do ...

BIGtexian

Casual Listener

586 Views

5 replies

0 likes

  • 586 Views
  • 5 replies
  • 0 likes