Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 662 Views
  • 0 replies
  • 4 likes

Notification

J'ai sans faire exprès supprimer les notifications spotify de mon téléphone Android et de ce fait je n'ai plus la barre avec les chansons dans mes notifications. Comment puis je régler cela ? Merci d'avance !

  • Newbie
  • J'ai sans faire exprès supprimer les notifications spotify de mon téléphone Android et de ce fait je n'ai plus la barre avec les chansons dans mes notifications. Comment puis je régler cela ? Merci d...
  • 504 Views
  • 0 replies
  • 1 likes
  • 504 Views
  • 0 replies
  • 1 likes

Need to delete my account

How do I delete it?

  • Newbie
  • How do I delete it?
  • musicmac94
  • Newbie
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

spotifty closed itself

i play a music then i locked my phone. spotify closed itself in a minute. İ have premium.Sorry for bad english

  • Newbie
  • i play a music then i locked my phone. spotify closed itself in a minute. İ have premium. Sorry for bad english
  • Joe
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Langauge

My Spotify app is in Danish. And i speak English? I restarted the app and took out my website card. Nothing is working.

  • Newbie
  • My Spotify app is in Danish. And i speak English? I restarted the app and took out my website card. Nothing is working.
  • Joe
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

using data

This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use all my data.

  • Casual Listener
  • This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use al...
  • Sl33py
  • Regular
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline

Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado

  • Casual Listener
  • Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado
  • Anyk17
  • Spotify Star
  • 755 Views
  • 4 replies
  • 0 likes
  • 755 Views
  • 4 replies
  • 0 likes

Spotify Crashes on Android Without Internet Connection

As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Even setting my app in OFFLINE MODE, regardless of an ...

  • Newbie
  • As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Eve...
  • Joe
  • Community Legend
  • 1713 Views
  • 3 replies
  • 1 likes
  • 1713 Views
  • 3 replies
  • 1 likes

Solved!! HUAWEI P8 lite + Android 6.0 + Spotify 6.2.0.1028 armV7 + Bluetooth car system = audio drop outs

Hello, After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. I reinstalled the application and ofc restarting the phone doesn't...

  • Casual Listener
  • Hello,   After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. &nbsp...
  • danigutierrez
  • Casual Listener
  • 4406 Views
  • 2 replies
  • 0 likes
  • 4406 Views
  • 2 replies
  • 0 likes

Albums saved to library not loading

I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging out and in/reinstalling app helps temporary then it...

  • Regular
  • I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging ...
  • daniel165
  • Regular
  • 1178 Views
  • 5 replies
  • 1 likes
  • 1178 Views
  • 5 replies
  • 1 likes

Login with Facebook

Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!

  • Visitor
  • Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!
  • user-removed
  • Not applicable
  • 636 Views
  • 2 replies
  • 0 likes
  • 636 Views
  • 2 replies
  • 0 likes

Superuser Contribution Explain yourself, I'm pissed!

All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but you guys wasted my time, effort, and money. Lying ...

  • Casual Listener
  • All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but...
  • Jason
  • Spotify Legend
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Solved!! Sorry, something went wrong - Android

Hello, I have a Droid Razr. Spotify has worked great on it for two years. Last night, Spotify updated itself...and now I can't select Artists. I can SEARCH for Artists and get results...but when I touch an Artist, I get "Sorry, something went wrong. ...

  • Regular
  • Hello,   I have a Droid Razr.  Spotify has worked great on it for two years.  Last night, Spotify updated itself...and now I can't select Artists.  I can SEARCH for Artists an...
  • user-removed
  • Not applicable
  • 16880 Views
  • 22 replies
  • 0 likes
  • 16880 Views
  • 22 replies
  • 0 likes

Premium doesn't work offline

Spotify Premium flatly doesn't work offline. If you open the app when offline, sometimes it just says you're offline, and shows nothing. If you have a playlist playing and your cell network goes flaky, it'll simply fail to play further songs. It'll h...

  • Casual Listener
  • Spotify Premium flatly doesn't work offline.  If you open the app when offline, sometimes it just says you're offline, and shows nothing.  If you have a playlist playing and your cell netwo...
  • bluefoxicy
  • Casual Listener
  • 4672 Views
  • 2 replies
  • 1 likes
  • 4672 Views
  • 2 replies
  • 1 likes

Saving on sd card

After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?

  • Newbie
  • After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?
  • Joe
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Put local files in a playlist AND listen on mobile device

Dear community, There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those local files on my mobile device.. it's a pity.. Does this fea...

  • Casual Listener
  • Dear community,   There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those l...
  • Joe
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Bug in Facebook connection

I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.

  • Casual Listener
  • I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.
  • Chiarav25
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Solved!! trouble moving to Sd card using android lollipop .

Tried numerous ways. no luck w any... Can someone please help

  • Casual Listener
  • Tried numerous ways. no luck w any... Can someone please help
  • Joe
  • Community Legend
  • 1906 Views
  • 7 replies
  • 0 likes
  • 1906 Views
  • 7 replies
  • 0 likes

BLUETOOTH HEADPHONES TROUBLESHOOT.

Recently I got myself a pair of Bluetooth headphones to pair with Spotify on my android device. However the play/pause button does not seem to register on Spotify. Neither does the skip functions. When a call comes in Spotify won't stop playing and I...

  • Casual Listener
  • Recently I got myself a pair of Bluetooth headphones to pair with Spotify on my android device. However the play/pause button does not seem to register on Spotify. Neither does the skip functions. Wh...
  • Joe
  • Community Legend
  • 1193 Views
  • 5 replies
  • 0 likes
  • 1193 Views
  • 5 replies
  • 0 likes