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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110647 Views

26 replies

3 likes

  • 110647 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222758 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222758 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579596 Views

79 replies

3 likes

  • 579596 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477389 Views

577 replies

40 likes

Account
Free
  • 477389 Views
  • 577 replies
  • 40 likes

Downloads are deletede before 30 days

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for downloaded Albums, they are remove after a few days. H...

Casual Listener

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for dow...

marlonsphere

Roadie

916 Views

5 replies

0 likes

  • 916 Views
  • 5 replies
  • 0 likes

Download problems

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

Newbie

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

marlonsphere

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

2 things

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

Regular

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Solved!! Trouble logging in w/ Samsung Edge

Hi Spotify Community, I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App. Here are the details I have:Phone: Samsung Galaxy S6 EdgeAndroid OS Version: Marshmallow (6.0.1)Updated to latest v...

Casual Listener

Hi Spotify Community,    I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App.    Here are the details I have: ...

marlonsphere

Roadie

957 Views

3 replies

0 likes

  • 957 Views
  • 3 replies
  • 0 likes

Solved!! [Android and PS4] PLEASE HELP ME.

My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and makes money to pay bills, like every other being on th...

Casual Listener

My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and mak...

marlonsphere

Roadie

1816 Views

3 replies

0 likes

  • 1816 Views
  • 3 replies
  • 0 likes

"Song Not Available"

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to restart the song that was in progress meet the sam...

Newbie

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to...

sakura08

Roadie

535 Views

2 replies

1 likes

  • 535 Views
  • 2 replies
  • 1 likes

Running Spotify in the background of Kiii TV Box

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spotify Premium. The tv box runs Android 5.1. I have bee...

Newbie

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spoti...

Joe

Community Legend

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

Android app feedback

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand loyalty or I would have switched music apps a long t...

Newbie

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand l...

498 Views

0 replies

0 likes

  • 498 Views
  • 0 replies
  • 0 likes

Why doesnt the music paus when i get a call?

In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?

Newbie

In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?

Joe

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

FIXED - Can't Control Spotify with Bluetooth Earbuds

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts playing that on top of Spotify.I have a Nexus 5X; A...

Casual Listener

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts ...

2423 Views

0 replies

0 likes

  • 2423 Views
  • 0 replies
  • 0 likes

Superuser Contribution Becomimg premium

I put all my informations but when I click confirm he just loads foreverWhat I do?

Casual Listener

I put all my informations but when I click confirm he just loads forever What I do?

user-removed

Not applicable

703 Views

5 replies

0 likes

  • 703 Views
  • 5 replies
  • 0 likes

Dúvida com o uso de dados

Boa tarde, caros!Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback ou enviar alguma pergunta através de nenhum canal em min...

Newbie

Boa tarde, caros! Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback o...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

No Internet Connection

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it apparently has 'No Internet Connection' I go on other in...

Newbie

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it appar...

Joe

Community Legend

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Notification / Lock Screen Controls Dissapearing- Marshmallow

Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in turn removes it from the lock screen. Typically it will happen if th...

Casual Listener

Hi Spotify Crew,   I've found similiar threads about this issue, but the suggested fixes haven't worked.   The problem is that the ongoing notifcation is randomly dissapearing, which in...

DanJayF

Regular

4594 Views

10 replies

4 likes

  • 4594 Views
  • 10 replies
  • 4 likes

Not on WiFi and Music skips!

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would all have to start over with their own play lists if ...

Casual Listener

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would a...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Playlist

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Casual Listener

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Joe

Community Legend

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

App goes in crash

Hi all.I've a problem with Android app.Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes in crash and i can't open it again.I need to delete all...

Newbie

Hi all. I've a problem with Android app. Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes ...

Joe

Community Legend

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Solved!! background play

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when i pull out the headphones but its not doing so anym...

Casual Listener

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when ...

robin4t

Casual Listener

16266 Views

3 replies

2 likes

  • 16266 Views
  • 3 replies
  • 2 likes

[PREMIUM] Problem downloading the best quality songs/albums/playlists

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload albums/songs again. After this I get songs with the b...

Music Fan

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload al...

markspl_

Music Fan

842 Views

2 replies

0 likes

  • 842 Views
  • 2 replies
  • 0 likes

How can I check which songs Spotify can't download?

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and then it stops. Clearly some of the playlists contain s...

Gig Goer

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and the...

depesz

Gig Goer

833 Views

2 replies

0 likes

  • 833 Views
  • 2 replies
  • 0 likes