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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47169 Views
  • 66 replies
  • 25 likes
  • 47169 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880032 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880032 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Retrieving music from SD card

Hi there,Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, it's doubling up on my sd card. How do I get spotify ...

  • Regular
  • Hi there, Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, ...
  • Joe
  • Community Legend
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Solved!! Does not save my songs

As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the screen shot. Please help what should I do?

  • Regular
  • As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the sc...
  • Daniel
  • Community Legend
  • 816 Views
  • 11 replies
  • 0 likes
  • 816 Views
  • 11 replies
  • 0 likes

Solved!! Spotify won't play offline

I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made sure the entire playlist is downloaded, there is enou...

  • Casual Listener
  • I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made su...
  • Richard_Baxter
  • Casual Listener
  • 779 Views
  • 4 replies
  • 0 likes
  • 779 Views
  • 4 replies
  • 0 likes

eq turns off randomly quite fast.

specs:android 6.0.1samsung galaxy s5 pluseverything up to datesince 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium user) for offline use.already deleated everything except the ...

  • Casual Listener
  • specs: android 6.0.1 samsung galaxy s5 plus everything up to date since 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium ...
  • Artifacialic
  • Regular
  • 887 Views
  • 5 replies
  • 0 likes
  • 887 Views
  • 5 replies
  • 0 likes

Offline Data stored on both internal and SD-Card Moto G3

Hi. I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the downloaded Musicfiles ( internal or external SD), but it stores alwa...

  • Casual Listener
  • Hi.   I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the download...
  • Daniel
  • Community Legend
  • 1423 Views
  • 3 replies
  • 0 likes
  • 1423 Views
  • 3 replies
  • 0 likes

Ad pops up when opening spotify

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad everytime I lock and unlock my phone so I can get back ...

  • Newbie
  • How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad ever...
  • Daniel
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Can't download the app

So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the service while abroad, but the latest update has more or l...

  • Casual Listener
  • So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the servic...
  • Daniel
  • Community Legend
  • 4466 Views
  • 7 replies
  • 0 likes
  • blocked
    play store
    region
  • 4466 Views
  • 7 replies
  • 0 likes

Why isn't Spotify showing new releases on the 'new release' page?

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not all new releases. Just take this month as an example, I do n...

  • Newbie
  • I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not&nbsp...
  • osornios
  • Spotify Star
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

App Goes Unresponsive - Android

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluetooth headset, even after I close Spotify with the Task ...

  • Music Fan
  • Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028 Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluet...
  • Joe
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Control volume on Connect with Android

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. I an not see volume control on the Spotify app itself...

  • Newbie
  • I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. ...
  • Joe
  • Community Legend
  • 3964 Views
  • 8 replies
  • 12 likes
  • 3964 Views
  • 8 replies
  • 12 likes

Sorry, something went wrong

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't be closed. Please help.

  • Newbie
  • Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't...
  • Daniel
  • Community Legend
  • 3570 Views
  • 1 replies
  • 0 likes
  • 3570 Views
  • 1 replies
  • 0 likes

Solved!! Android 7.0 on Google Phone - Spotify stating it's "offline"

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect. The error was ""You're offline. Please connect to the internet and try again." I have Spotify Premium, so that shouldn't be a problem. When I g...

  • Newbie
  • My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect.  The error was ""You're offline.  Please connect to the internet and try again." &...
  • Joe
  • Community Legend
  • 1008 Views
  • 1 replies
  • 0 likes
  • 1008 Views
  • 1 replies
  • 0 likes

Shuffle Playlist plays 1 song and pauses

Phone: Samsung Note 4 (SM-N910F)Android Version: 6.0.1 Spotify Account Type: Free (Shuffle Play) (previously Premium)Spotify Version: 6.2.0.1028 armV7 No SD Card installed on device.Using strong WiFi connection Issue 1: When using Shuffle Play on any...

  • Casual Listener
  • Phone: Samsung Note 4 (SM-N910F) Android Version: 6.0.1   Spotify Account Type: Free (Shuffle Play) (previously Premium) Spotify Version: 6.2.0.1028 armV7   No SD Card installed ...
  • lancetaylor1988
  • Casual Listener
  • 765 Views
  • 2 replies
  • 1 likes
  • Android
    note 4
    Samsung
    Shuffle play
    stops
  • 765 Views
  • 2 replies
  • 1 likes

Forgets all downloaded offline content - Premium - S4 Mini

I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen to it, and everything that Ive downloaded is not availab...

  • Music Fan
  • I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen t...
  • gricser
  • Newbie
  • 879 Views
  • 2 replies
  • 0 likes
  • 879 Views
  • 2 replies
  • 0 likes

Ford Applink will not allow unlimited skips with premium account

I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I need a premium account for unlimited skips if I sk...

  • Newbie
  • I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I...
  • Bencjusz
  • Newbie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Offline mode does not work

Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they will play, but I NEED to be connected.How can I fi...

  • Casual Listener
  • Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they...
  • arnstein
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Quiero eliminar mi cuenta

Acabo de adquirir una cuenta premium y me gustaría sincronizarla con mi Facebook pero no puedo ya que mi cuenta Facebook tengo spotify Free como puedo dar de baja la libre para poder sincronizarla con la de pago, espero me puedan ayudar.

  • Newbie
  • Acabo de adquirir una cuenta premium y me gustaría sincronizarla con mi Facebook pero no puedo ya que mi cuenta Facebook tengo spotify Free como puedo dar de baja la libre para poder sincronizarla co...
  • Nadiabla
  • Newbie
  • 1141 Views
  • 1 replies
  • 3 likes
  • 1141 Views
  • 1 replies
  • 3 likes

I CAN'T DOWNLOAD MY PLAYLISTS!!!

I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it doesn't work as well. Help!!!

  • Visitor
  • I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it does...
  • Joe
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Playing Songs in Order?

Hi. I am very new to Spotify. My question is: how do I play songs on a playlist IN ORDER? As far as I can see there is only a "shuffle" option, and no way to just click on a song and play it in any way.I did download the correct version of the applic...

  • Casual Listener
  • Hi. I am very new to Spotify. My question is: how do I play songs on a playlist IN ORDER? As far as I can see there is only a "shuffle" option, and no way to just click on a song and play it in any w...
  • Joe
  • Community Legend
  • 3981 Views
  • 10 replies
  • 0 likes
  • 3981 Views
  • 10 replies
  • 0 likes

Downloaded music dont stay at phone

HelloI have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but it did not solve my problem. I am still premium howe...

  • Casual Listener
  • Hello I have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but...
  • Orangewic
  • Casual Listener
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes