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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41983 Views
  • 65 replies
  • 25 likes
  • 41983 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877702 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877702 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Premium account, but random sequence only?

Hi!I have a premium account but I can play songs only in random sequence. Is there correct? Or there is a way to modify this? Thanks a lot!

  • Casual Listener
  • Hi! I have a premium account but I can play songs only in random sequence. Is there correct? Or there is a way to modify this?  Thanks a lot!
  • tuboly74
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Home screen - Something not working

This is a reccurent issue. Every time I launch the app the home screen display's "sorry, something went wrong. - That didn't work. Please have another go" Other tabs work fine. But this one never updates and I have the same message over and over agai...

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  • Visitor
  • This is a reccurent issue.    Every time I launch the app the home screen display's "sorry, something went wrong. - That didn't work. Please have another go"   Other tabs work fine...
  • Joe
  • Community Legend
  • 12701 Views
  • 8 replies
  • 0 likes
  • 12701 Views
  • 8 replies
  • 0 likes

Cannot log into my account

Hi, I am currently having issues logging into my Spotify account. When I try to log in on the regular email link I get a message saying "you do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log i...

  • Newbie
  • Hi, I am currently having issues logging into my Spotify account. When I try to log in on the regular email link I get a message saying "you do not have a Spotify account connected to your Facebook a...
  • Joe
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Downloaded Music From Playlist Disappear

So i've been following and downloaded all song from some user playlist, and notice the songs of playlist is changing everyday. Sometimes they adding or removing songs from their playlist.My question, where are my downloaded songs from that playlist??...

  • Casual Listener
  • So i've been following and downloaded all song from some user playlist, and notice the songs of playlist is changing everyday. Sometimes they adding or removing songs from their playlist. ...
  • kucinku
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • disappear
    songs
  • 469 Views
  • 2 replies
  • 0 likes

Marantz 8802a and Spotify connect

This is the solution that I have found for my Marantz AV8802 periodically not showing up in the "Connect to a Device" Devices list.Setup Menu of Marantz;Setup-Network Settings-Set DHCP to OFF.Cycle power to device for 1 minute.Setup-Network Connectio...

  • Newbie
  • This is the solution that I have found for my Marantz AV8802 periodically not showing up in the "Connect to a Device" Devices list. Setup Menu of Marantz; Setup-Network Settings-Set DHCP ...
  • 609 Views
  • 0 replies
  • 1 likes
  • 609 Views
  • 0 replies
  • 1 likes

Music isn't playing

Specifically "The Devine Feminine" by Mac Miller will not play.

  • Newbie
  • Specifically "The Devine Feminine" by Mac Miller will not play.
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Shuffle play suggested songs

Hello, I've used to choose artists and click on shuffle play and only songs from that artists would play. Now I'm getting suggested songs from other artists , is there a way to stop this? This is main reason I switch from pandora to spotify.

  • Casual Listener
  • Hello,   I've used to choose artists and click on shuffle play and only songs from that artists would play.  Now I'm getting suggested songs from other artists ,  is there a way to s...
  • bloodrop
  • Casual Listener
  • 428 Views
  • 5 replies
  • 0 likes
  • 428 Views
  • 5 replies
  • 0 likes

Songs Not Playing

Hi Spotify, There is a new album I am keen to play, but 3/4 songs will not play - some will start then stop after 7 seconds, others won't play at all, despite the pause icon suggesting that they are. Needless to say I have tried restarting the app, r...

  • Newbie
  • Hi Spotify,    There is a new album I am keen to play, but 3/4 songs will not play - some will start then stop after 7 seconds, others won't play at all, despite the pause icon suggesting...
  • powerpuffpete
  • Casual Listener
  • 431 Views
  • 4 replies
  • 2 likes
  • 431 Views
  • 4 replies
  • 2 likes

Can't install app

Please help.

  • Casual Listener
  • Please help.
  • Joe
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

ecualizer

I cant Enter to the ecualizer in my Huawei gx8 why?

  • Newbie
  • I cant Enter to the ecualizer in my Huawei gx8 why?
  • Joe
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Spotify paylist download

Vraag: waarom verwijderd mijn mobiel of de app zelf elke keer mijn playlist? En dan bedoel ik mijn offline tracks. Ik blijf downloaden

  • Casual Listener
  • Vraag: waarom verwijderd mijn mobiel of de app zelf elke keer mijn playlist? En dan bedoel ik mijn offline tracks. Ik blijf downloaden 😞
  • Hubo
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Bug: Android app, when connected to a ChromeCast, the Artist Radio thumbs up/down do not work.

I was using my android app and was connected to a ChromeCast and I was using Artist Radio. I could not use the thumbs up/down on the app but I could change to a regular song playlist and go back and the thumbs up/down would be correct [up/down or bla...

  • Gig Goer
  • I was using my android app and was connected to a ChromeCast and I was using Artist Radio. I could not use the thumbs up/down on the app but I could change to a regular song playlist and go back and ...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Lost song

I accidently deleted a song from a Playlist called spring 2014. It was right under man of the year. Can you please recover it. It was by w&w I belive. Thank you moderator.

  • Newbie
  • I accidently deleted a song from a Playlist called spring 2014. It was right under man of the year. Can you please recover it. It was by w&w I belive. Thank you moderator.
  • cosmicmoose
  • Gig Goer
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Samsung s6 only podcast downloads vanish

I have been having the same problem with my podcast downloads only. All my music is there and I'm using an s6 so no SD card. I download prob like 10 hours of podcast to get me through my work day. As soon as I leave my WiFi, about an hour or so later...

  • Casual Listener
  • I have been having the same problem with my podcast downloads only. All my music is there and I'm using an s6 so no SD card. I download prob like 10 hours of podcast to get me through my work day. As...
  • 288 Views
  • 0 replies
  • 0 likes
  • Samsung S6
  • 288 Views
  • 0 replies
  • 0 likes

Bluetooth Car Radio Connectivity

When my phone connects to the radio in the car, I cannot get music to play even after pressing the play button on the radio. The phone does start playing the song sometimes but sound does not get pushed to the radio until the phone is unlocked and sp...

  • Casual Listener
  • When my phone connects to the radio in the car, I cannot get music to play even after pressing the play button on the radio. The phone does start playing the song sometimes but sound does not get pus...
  • Ilidolphin
  • Newbie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Songs Stop Playing

I listen to Spotify on both my work computer and cell phone. For the past week, the songs have just stopped playing in the middle of a song. This happens on both computer and cell. Please help.

  • Visitor
  • I listen to Spotify on both my work computer and cell phone. For the past week, the songs have just stopped playing in the middle of a song. This happens on both computer and cell. Please help.
  • 361 Views
  • 0 replies
  • 1 likes
  • 361 Views
  • 0 replies
  • 1 likes

Spotify nie dziala na transferze danych

Witam. Od niedawna zmieniłem telefon na HTC one m9 prima camera edition. Na wcześniejszym telefonie mogłem śmiało słuchać muzyki na transferze danych. Teraz już niestety mogę tylko wtedy gdy mam połączenie z WiFi. Może ktoś pomóc? Od razu uprzedzam, ...

  • Newbie
  • Witam. Od niedawna zmieniłem telefon na HTC one m9 prima camera edition. Na wcześniejszym telefonie mogłem śmiało słuchać muzyki na transferze danych. Teraz już niestety mogę tylko wtedy gdy mam połą...
  • Joe
  • Community Legend
  • 8285 Views
  • 1 replies
  • 0 likes
  • 8285 Views
  • 1 replies
  • 0 likes

new phone..now not available in my country(ireland)?

Change phone..samsung s4...now unable to download the app..but have had a spotify account for a long time. .tried VPN...no Joy. .help!!!!!

  • Visitor
  • Change phone..samsung s4...now unable to download the app..but have had a spotify account for a long time. .tried VPN...no Joy. .help!!!!!
  • osornios
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Android skipping songs

Every once in ahwile, about every hour, spotify will skip to the next song in the middle of my current song. This does not happen on my computer. I have spotify premuim and have the songs downloaded to an sd card on a samsung j3.

  • Casual Listener
  • Every once in ahwile, about every hour, spotify will skip to the next song in the middle of my current song.  This does not happen on my computer.  I have spotify premuim and have the songs...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Solved!! Transfer local songs from PC to Android phone

Hello,i want to transfer some songs, spotify doesn`t have in their catalogue to my Android Phone.I already imported the songs in the Windows app and added them to a playlist. The playlist shows up on my phone but the titles are grey and i can`t downl...

  • Casual Listener
  • Hello, i want to transfer some songs, spotify doesn`t have in their catalogue to my Android Phone. I already imported the songs in the Windows app and added them to a playlist. The playlist shows u...
  • Joe
  • Community Legend
  • 7316 Views
  • 6 replies
  • 0 likes
  • 7316 Views
  • 6 replies
  • 0 likes