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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 846602 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846602 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16020 Views
  • 3 replies
  • 0 likes
  • 16020 Views
  • 3 replies
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Spotify premium stops randomly

While listening to a playlist, Spotify stops playing the songs after 3-5 Songs. The time bar still runs but no sound is audible. Hitting the play button (pause/play) restarts the song as well as skipping forward/backwards. This occurs with various pl...

  • Casual Listener
  • While listening to a playlist, Spotify stops playing the songs after 3-5 Songs. The time bar still runs but no sound is audible. Hitting the play button (pause/play) restarts the song as well as skip...
  • psychofergo
  • Newbie
  • 335 Views
  • 4 replies
  • 0 likes
  • 335 Views
  • 4 replies
  • 0 likes

Android premium issues

I am trying to download the spotify app on my Android phone and the google play store won't let me, saying it is "not available in this country" but I am in the UK and my phone is a UK phone with a UK simcard. I have just paid for premium and so this...

  • Casual Listener
  • I am trying to download the spotify app on my Android phone and the google play store won't let me, saying it is "not available in this country" but I am in the UK and my phone is a UK phone with a U...
  • Daniel
  • Community Legend
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

Offline Playlists on Android

I have a play list that I complied on Spotify OS X, which contained a mixture of songs from the Spotify catalouge and local files.Everything is cool on the Mac, but when I play the playlist on my Android phone, the local files won't play (and are gre...

  • Casual Listener
  • I have a play list that I complied on Spotify OS X, which contained a mixture of songs from the Spotify catalouge and local files.Everything is cool on the Mac, but when I play the playlist on my And...
  • Daniel
  • Community Legend
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

"no internet connection"

Spotify on my phone keeps saying i have no internet connection since a couple of days (not in wifi or in 4g). Reinstalled, removed all downloaded songs from my phone, multiple reboots did not help. Is this a known issue since the new update or is thi...

  • Regular
  • Spotify on my phone keeps saying i have no internet connection since a couple of days (not in wifi or in 4g). Reinstalled, removed all downloaded songs from my phone, multiple reboots did not help. ...
  • Eldorado
  • Music Fan
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
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Not in my "country"

I tried to manually change my location in my spotify to the USA but it keeps putting I'm in Mexico, it's starting to get annoying saying that I am not in my country that's set up in my account, please help

  • Newbie
  • I tried to manually change my location in my spotify to the USA but it keeps putting I'm in Mexico, it's starting to get annoying saying that I am not in my country that's set up in my account, pleas...
  • Daniel
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • annoying
    can't log in
    Different country
  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Spotify No Internet Connection Detected: Error Code 4

Hi, So I'm logging on to my university public wi-fi, which works fun to browse the internet, stream etc. However, when I open Spotify it's always offline and it comes up with a message stating "Error Code: 4". It happens everytime I open Spotify. Can...

  • Music Fan
  • Hi,    So I'm logging on to my university public wi-fi, which works fun to browse the internet, stream etc.  However, when I open Spotify it's always offline and it comes up with a m...
  • Arun2kv
  • Music Fan
  • 1839 Views
  • 4 replies
  • 0 likes
  • internet connection
    macbook pro
    OS X El Capitan
  • 1839 Views
  • 4 replies
  • 0 likes

Local Files

So I am trying to get my local files from my desktop to my android phone but nothing seems to be working. They are both connected on the same internet and everything and I see the song in my playslist on my phone, the problem is it won't let me play ...

  • Casual Listener
  • So I am trying to get my local files from my desktop to my android phone but nothing seems to be working. They are both connected on the same internet and everything and I see the song in my playslis...
  • Daniel
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Why is spotify starting up to homepage now instead of my libary?

When you open the app now the first screen you see is the homepage. It use to open to my libary. How do i fix this issue? I need it to open to my libary. I use spotify while driving and the last thing i need is more steps to get to my saved songs.

  • Visitor
  • When you open the app now the first screen you see is the homepage. It use to open to my libary. How do i fix this issue? I need it to open to my libary. I use spotify while driving and the last thin...
  • Daniel
  • Community Legend
  • 164 Views
  • 2 replies
  • 1 likes
  • 164 Views
  • 2 replies
  • 1 likes

Offline songs won't play!!!

Made my songs available offline, they're showing as downloaded but won't play or on the artists page it says "nothing to see" I've paid for this and it does it on a regular basis now!! Nothing but problems since I got it, and I live in a remote area ...

  • Casual Listener
  • Made my songs available offline, they're showing as downloaded but won't play or on the artists page it says "nothing to see" I've paid for this and it does it on a regular basis now!! Nothing but pr...
  • Daniel
  • Community Legend
  • 276 Views
  • 4 replies
  • 1 likes
  • 276 Views
  • 4 replies
  • 1 likes

Android Auto Voice search playlists?

Is there any way to use voice commands to bring up playlists in Android Auto? It works with the Amazon Echo, if I say "play playlist x on Spotify", but that functionality does not seem to work with Android Auto.

  • Roadie
  • Is there any way to use voice commands to bring up playlists in Android Auto? It works with the Amazon Echo, if I say "play playlist x on Spotify", but that functionality does not seem to work with A...
  • Daniel
  • Community Legend
  • 687 Views
  • 1 replies
  • 0 likes
  • android auto
  • 687 Views
  • 1 replies
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Spotify running with no sound on Sony Z5 Compact

Hi, Spotify worked perfectly the first time I installed in then when I tried to use it a second time, it looked like it was working but there was no sound (sound works perfectly on all other apps etc.) I uninstalled and it worked ok first time again,...

  • Newbie
  • Hi,   Spotify worked perfectly the first time I installed in then when I tried to use it a second time, it looked like it was working but there was no sound (sound works perfectly on all other...
  • pedrot-96
  • Casual Listener
  • 343 Views
  • 1 replies
  • 0 likes
  • sony z5 compact no sound
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Android 5.1.1 - How do you change the storage location?

Hello community, I have used spotify premium for a half a year now. I tried to store my music onto my SDXC card. First the spotify app continued storing the music to my internal storage. After reinstalling the app it started to store the music on my ...

  • Casual Listener
  • Hello community,   I have used spotify premium for a half a year now. I tried to store my music onto my SDXC card. First the spotify app continued storing the music to my internal storage. Aft...
  • Huthman
  • Casual Listener
  • 1597 Views
  • 2 replies
  • 0 likes
  • 1597 Views
  • 2 replies
  • 0 likes

No sound the songs

No se escucha la canción siguiente en mi lista de reproducción, cuando inicia la siguente cancion, no se escucha, pero si sigue reproduciendose como si le bajara el volumen y cuando termina, ya no reproduce la siguente. ¿Me podrían ayudar? Estoy dese...

  • Newbie
  • No se escucha la canción siguiente en mi lista de reproducción, cuando inicia la siguente cancion, no se escucha, pero si sigue reproduciendose como si le bajara el volumen y cuando termina, ya no re...
  • Lu23
  • Newbie
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

No se escucha despues de la primer canción

Qué pasa, toca la primer canción y se supone debe continuar la siguiente pero solo avanza y no se scucha la música, diganme cómo solucionar eso por favor...

  • Newbie
  • Qué pasa, toca la primer canción y se supone debe continuar la siguiente pero solo avanza y no se scucha la música, diganme cómo solucionar eso por favor...
  • snd1987
  • Newbie
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Moved com.spotify.music storage cache folder to SD card, and now won't play offline songs

Hi, The spotify folder cache was taking up too much space on my phone, so through file explorer, I found the offending files whichwere in the com.spotify.music storage cache folder and moved these to my SD card. Spotify then would not find these file...

  • Newbie
  • Hi,   The spotify folder cache was taking up too much space on my phone, so through file explorer, I found the offending files which were in the com.spotify.music storage  cache fol...
  • Daniel
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! Local Files No Longer Sync

When adding local files to a playlist on my computer, I can no longer sync that music to the Android app. Steps to reproduce the issue:Made sure computer and phone are on same networkCreated new playlist from computer Spotify appAdded directory to Lo...

  • Music Fan
  • When adding local files to a playlist on my computer, I can no longer sync that music to the Android app.   Steps to reproduce the issue: Made sure computer and phone are on same network Cr...
  • Lazz0r
  • Music Fan
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Help Me, Please?

I just paid for Spotify Premium, and I'm happy that there's no ads and I can skip as much as I want, but I live in the middle of nowhere, so I want to listen offline. In order to do that, I have to download the music to my phone. Three times a week, ...

  • Newbie
  • I just paid for Spotify Premium, and I'm happy that there's no ads and I can skip as much as I want, but I live in the middle of nowhere, so I want to listen offline. In order to do that, I have to d...
  • Daniel
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Is it possible to change song on mobile from PC?

Hi all, I am currently using Spotify, connected to speakers, through my phone. However, it would be very handy if I could change songs using my desktop PC instead of walking all the way over to the phone to do so. Is it possible?

  • Casual Listener
  • Hi all,   I am currently using Spotify, connected to speakers, through my phone. However, it would be very handy if I could change songs using my desktop PC instead of walking all the way over...
  • Daniel
  • Community Legend
  • 1262 Views
  • 1 replies
  • 0 likes
  • 1262 Views
  • 1 replies
  • 0 likes

Album Artwork not displaying on Galaxy s7 Edge Lockscreen

Hello spotify community, I have a quesiton regarding album artwork. Usually on an iphone when you play music the album artwork is displayed during lockscreen. I have the Galaxy s7 Edge and everytime I play my music I only get a widget instead of the ...

  • Newbie
  • Hello spotify community,   I have a quesiton regarding album artwork. Usually on an iphone when you play music the album artwork is displayed during lockscreen. I have the Galaxy s7 Edge and e...
  • Daniel
  • Community Legend
  • 1644 Views
  • 1 replies
  • 2 likes
  • 1644 Views
  • 1 replies
  • 2 likes

Solved!! Can't find "shows"

I want to listen to podcasts but can't seem to find the "shows" button anywhere where the podcasts are supposed to be. I have the Spotify version 4.8.0.1004. My android version is 5. 0.1. I just updated Spotify so it should be the newest available ve...

  • Regular
  • I want to listen to podcasts but can't seem to find the "shows" button anywhere where the podcasts are supposed to be. I have the Spotify version 4.8.0.1004. My android version is 5. 0.1. I just upda...
  • oscar2107
  • Regular
  • 3496 Views
  • 11 replies
  • 0 likes
  • Shows Podcast ubernoob
  • 3496 Views
  • 11 replies
  • 0 likes