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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Add support for Google ChromeCast

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y la de débito tiene los fondos necesarios. Las 3 es...

Newbie

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y...

kopa7

Newbie

434 Views

1 replies

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Music playing

My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn my screen back on for the next song to play. I put a...

Newbie

My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn m...

287 Views

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1 likes

  • 287 Views
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Data being chewed up on android when streaming

So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot).Music streaming quality is set to normal, downloads are set to WiFi only and the estimations are that 1gb of data = 24hrs.S...

Newbie

So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot). Music streaming quality is set to normal, downloads are set to WiFi on...

271 Views

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Kickd off preimum

I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through the help pages to try get it sorted but cant figure o...

Visitor

I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through th...

jasonklein34

Newbie

581 Views

2 replies

1 likes

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I can't download the music because of the setting

when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it doesn't working. Help me what I have to do

Newbie

when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it ...

281 Views

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Email deleted and password forgotten9

I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?

Casual Listener

I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?

Devil20202

Casual Listener

388 Views

1 replies

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Samsung Gear Support

I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?

Newbie

I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?

246 Views

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Up next feature keeps double playing songs

When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?

Newbie

When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?

210 Views

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Unable to go into Songs

When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.

Newbie

When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.

250 Views

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Upload songs?

How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks

Newbie

How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks

Joe

Community Legend

404 Views

1 replies

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Missing playlists... Please help

All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed]Lost without music

Casual Listener

All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed] ...

EilerWessel

Community Legend

336 Views

1 replies

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can't login

It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in

Newbie

It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in

228 Views

0 replies

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I am PAYING FOR YOUR SERVICES!!! - WHY DOESNT IT WORK

BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECTLY I WILL GIVE YOU MY PHONE NUMBER- THIS IS NO JOKE...

Newbie

BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECT...

General1982

Newbie

358 Views

2 replies

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I have lost my account premiun and my unloaded playlist

I did myself premiun with the promotion of 0.99 Euros and this one tomorrow has been closed the account and on having entered he was saying to myself that I did not have account premium and that not tape-worm playlist unloaded What has happened? What...

Newbie

I did myself premiun with the promotion of 0.99 Euros and this one tomorrow has been closed the account and on having entered he was saying to myself that I did not have account premium and that not ...

user-removed

Not applicable

317 Views

1 replies

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Cannot login in

I have been logged out for some reason I didn't know my password , all I know was the username and if it was connected with my Facebook account , I re set the password and it comes up with a different account , not mine. Iv lost my songs and if anyon...

Newbie

I have been logged out for some reason I didn't know my password , all I know was the username and if it was connected with my Facebook account , I re set the password and it comes up with a differen...

200 Views

0 replies

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Account invalid after family upgrade

Hello,I had a Premium account for spotify just yesterday, Today i tried to sign in with Facebook but it failed.. About two weeks ago we signed up at spotify as a Family cuz it was cheaper. I registered my old spotify account to it that already had a ...

Newbie

Hello, I had a Premium account for spotify just yesterday, Today i tried to sign in with Facebook but it failed.. About two weeks ago we signed up at spotify as a Family cuz it was cheaper. I regist...

283 Views

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Spotify Crashes after Downloading (Solved)

I bought the premium 2 weeks ago and tried to download my playlists, because of not enough space, ı had to transfer the files to sd card. But, after all of the files transfers to the sd card, i cant open spotify and it crashes. I tried to redownload ...

Newbie

I bought the premium 2 weeks ago and tried to download my playlists, because of not enough space, ı had to transfer the files to sd card. But, after all of the files transfers to the sd card, i cant ...

377 Views

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SOU PREMIO E NAO CONSIGO ACESSAR A MINHA CONTA SO FUNCIONA COMO FREE

OLA BOM DIA GOSTARIA DE SABER QUAL O MOTIVO DE MINHA CONTA PREMIO NAO ESTA FUNCIONANDO JA COLOQUEI O USUARIO E FICA COMO SE AINDA FOSSE FREE JA ULTILIZEI TODOS OS MODOS E NAO CONSIGO

Newbie

OLA BOM DIA GOSTARIA DE SABER QUAL O MOTIVO DE MINHA CONTA PREMIO NAO ESTA FUNCIONANDO JA COLOQUEI O USU ARIO E FICA COMO SE AINDA FOSSE FREE JA ULTILIZEI TODOS OS MODOS E NAO CONSIGO   

MONICA75

Newbie

720 Views

2 replies

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Dowloaded music in sd card not avaiable offline

Hi, I downloaded music in my sd card, but they aren't available offline. It doens't even appear the green set next the playlists to show it has been downloaded. Can anyone help me? It was working just fine without the sd card, and using the phone's m...

Casual Listener

Hi, I downloaded music in my sd card, but they aren't available offline. It doens't even appear the green set next the playlists to show it has been downloaded. Can anyone help me? It was working jus...

348 Views

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