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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395210 Views

546 replies

35 likes

Account
Free
  • 395210 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8408 Views

0 replies

7 likes

  • 8408 Views
  • 0 replies
  • 7 likes

Superuser Contribution Doesnt give me option to create playlist (galaxy s7)

Just downloaded Spotify and was running the free version and could not create playlists so I downloaded the premium version and same problem!

Regular

Just downloaded Spotify and was running the free version and could not create playlists so I downloaded the premium version and same problem!

Melody

Spotify

1868 Views

18 replies

0 likes

  • 1868 Views
  • 18 replies
  • 0 likes

Why cant a stream??

I have spotify premium so download a lot of my music but i cant seem to stream music. It says its not available but then i can download it??? I have checked my settings and they are all right...i never used to have this issue but its been like this f...

Newbie

I have spotify premium so download a lot of my music but i cant seem to stream music. It says its not available but then i can download it??? I have checked my settings and they are all right...i nev...

Daniel

Community Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Solved!! Can't add songs to playlists

Hey guys, since this last update I'll find songs, select the option to 'add to Playlist' and the window disappears without giving further options and without adding to any playlist. Is this a common problem?

Casual Listener

Hey guys, since this last update I'll find songs, select the option to 'add to Playlist' and the window disappears without giving further options and without adding to any playlist. Is this a common ...

Topdollardj

Casual Listener

2250 Views

4 replies

0 likes

  • 2250 Views
  • 4 replies
  • 0 likes

AFTER UPDATING, SOME FEATURES WONT WORK

The features likeAdd to queAdd to playlist and the rest wont work for my spotify. Pls address this asap

Newbie

The features like Add to que Add to playlist and the rest wont work for my spotify. Pls address this asap

Daniel

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

App often locks up and becomes unresponsive.

I have an LG G5, to start.Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes.Songs will often also be loading, so I cant click on anything. When it does this, it becomes completely unresponsive and I...

Regular

I have an LG G5, to start. Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes. Songs will often also be loading, so I cant click on anything. When...

Daniel

Community Legend

1364 Views

10 replies

0 likes

  • 1364 Views
  • 10 replies
  • 0 likes

Family subscription, only bill payer can have playlists?

Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app.No one can add playlists via the android app, or add songs to existing playlists (created on the pc) except the main acc...

Newbie

Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app. No one can add playlists via the android app, or add songs to exi...

Daniel

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

cancellation

Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?

Newbie

Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?

Daniel

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Latest android update menu doesnt work

You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlist but nothing happens. This started happening after...

Newbie

You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlis...

4themo

Newbie

766 Views

1 replies

1 likes

  • 766 Views
  • 1 replies
  • 1 likes

Per song options not working

Click the button with three bullets and click any options so that nothing happens.Oh! One more thing, Spotify's support is very premium. Thanks community.

Casual Listener

Click the button with three bullets and click any options so that nothing happens. Oh! One more thing, Spotify's support is very premium. 😑 Thanks community. 😁

Joe

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

[Android] New menu user interface is not working

New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.

Casual Listener

New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.

Daniel

Community Legend

909 Views

1 replies

5 likes

Android
  • 909 Views
  • 1 replies
  • 5 likes

Solved!! Can't select anything under the Options button (three dots).

Hello,I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X.I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, & playlists.If I select something, the menu dissapears like it's...

Casual Listener

Hello, I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X. I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, &...

Wishwasher

Newbie

2604 Views

6 replies

0 likes

  • 2604 Views
  • 6 replies
  • 0 likes

Spotify keeps deleting all my downloaded songs

Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth).Any way to prevent this from happening again?Thank you

Casual Listener

Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth). Any way ...

Algee

Roadie

1082 Views

3 replies

0 likes

  • 1082 Views
  • 3 replies
  • 0 likes

Unable to share music.

Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached screen shot.Can anyone help me figure this out?

Casual Listener

Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached...

Daniel

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution AYUDAAA

CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA EN ESE PLAN!! CÓMO PUEDO HACER PARA RECUPERAR MI MÚSICA???

Newbie

CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST  NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA E...

Anyk17

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlist needs re downloaded when phone restarts

Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options off with Spotify and everything else on my device. I ...

Newbie

Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options of...

Anyk17

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics stop playing for no reason

I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs. I am a premium user and listening a list that is ...

Newbie

I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs...

Anyk17

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Downloading without saving to library?

It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, but all the songs remain in My Library. Anyway to d...

Newbie

It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, ...

mikoskamuka

Music Fan

9325 Views

1 replies

1 likes

  • 9325 Views
  • 1 replies
  • 1 likes

Solved!! Error en Last Fm

Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña.Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé las mil maneras, chekee que no haya errores de espacios...

Newbie

Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña. Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé la...

adailtonsilveir

Newbie

1211 Views

1 replies

0 likes

  • 1211 Views
  • 1 replies
  • 0 likes

Solved!! Músicas travam durante reprodução e aplicativo fecha sozinho

Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O aplicativo está atualizado. Grata desde já!

Newbie

Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O ...

testngalog3

Casual Listener

4255 Views

2 replies

0 likes

  • 4255 Views
  • 2 replies
  • 0 likes