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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5303 Views

0 replies

6 likes

  • 5303 Views
  • 0 replies
  • 6 likes

Change the bar configuration on the unlock screen

Dear spotify users, I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app. When I am riding on my bicycle I switch of the screen. When I want to put another song, I just activate my screen, while riding, and there is a...

Casual Listener

Dear spotify users,   I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app.   When I am riding on my bicycle I switch of the screen. When I want to...

Joe

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Solved!! "This song is not available"

Cant seem to play alot of music or one second im able to play a song and another it tells me its not available .

Newbie

Cant seem to play alot of music or one second im able to play a song and another it tells me its not available .

osornios

Spotify Star

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Spotify stops Playback when an other Device

a Desktop (Windows) starts/wakeup with Spotify installaed and when an Android Device with Spotify installed gets connected to Powersupply: Case 1 Music is playing over an Androiddevice, PC starts, Music stopps playing.Case 2 Musik is playing over an ...

Regular

a Desktop (Windows) starts/wakeup with Spotify installaed and when an Android Device with Spotify installed gets connected to Powersupply:  Case 1 Music is playing over an Androiddevice, PC sta...

hellcow

Regular

577 Views

4 replies

0 likes

  • 577 Views
  • 4 replies
  • 0 likes

Unable to log in either username or password is incorrect

Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT!I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details so the issue clearly isnt my username or password.Ive t...

Regular

Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT! I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details ...

PaulG2016

Regular

2751 Views

7 replies

1 likes

  • 2751 Views
  • 7 replies
  • 1 likes

listening offline

Why can't I listen offline even though I have Premium?

Newbie

Why can't I listen offline even though I have Premium?

Joe

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

can't load discover

android 6.0it's been like this for weeksalready un-installed and reinstalled and deleted files on sd and internal.

Casual Listener

android 6.0 it's been like this for weeks already un-installed and reinstalled and deleted files on sd and internal.

Joe

Community Legend

383 Views

2 replies

0 likes

  • 383 Views
  • 2 replies
  • 0 likes

Spotify Connect in Android TV plays track in slow motion

Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow motion????Force selling the Premium or what!Like this t...

Casual Listener

Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow moti...

Daniel

Community Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

4 ads in a row

I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.

Casual Listener

I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.

Daniel

Community Legend

1031 Views

1 replies

0 likes

  • 1031 Views
  • 1 replies
  • 0 likes

forgot password

I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music

Newbie

I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music

Daniel

Community Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

3rd party equalizer

im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea? for example i tried this oneEqualizer FX (Free) by devdnuahttps://play.go...

Regular

im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea?   for example i...

Daniel

Community Legend

2359 Views

1 replies

0 likes

  • 2359 Views
  • 1 replies
  • 0 likes

Notifications

I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?

Newbie

I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?

Daniel

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Solved!! It says I reached 3 devices

I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phone no in the others...

Casual Listener

I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phon...

Daniel

Community Legend

674 Views

4 replies

0 likes

  • 674 Views
  • 4 replies
  • 0 likes

Cannot Connect over WiFi

Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not. At the moment, I often have difficulty getting a connection over WiFi....

Casual Listener

Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not.   At the mom...

bellebird

Casual Listener

655 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Premium

I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please help

Casual Listener

I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please he...

Joe

Community Legend

422 Views

3 replies

0 likes

  • 422 Views
  • 3 replies
  • 0 likes

Android 4.2.2 doesn't let to log in

Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again said it had server issues. Tried to create another ...

Casual Listener

Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again ...

grezzu

Casual Listener

1571 Views

4 replies

0 likes

Android
Facebook
server
  • 1571 Views
  • 4 replies
  • 0 likes

Spotify used half of my data!

Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That's outrageous. I have attached some examples. As yo...

Newbie

Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That...

Joe

Community Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Kan niet inloggen

Ik heb al 5 jaar een premium account via KPN maar kan nu al een week lang niet naar mijn muziek luisteren vind dit heel erg vervelend en wil graag weer gebruik maken van mijn spotify

Newbie

Ik heb al 5 jaar een premium account via KPN maar kan nu al een week lang niet naar mijn muziek luisteren vind dit heel erg vervelend en wil graag weer gebruik maken van mijn spotify

Hubo

Community Legend

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

Solved!! Repeat Offline Playlists in Android App

Hi Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App? ThanksSteph

Casual Listener

Hi   Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App?   Thanks Steph

terryst

Casual Listener

809 Views

2 replies

0 likes

  • 809 Views
  • 2 replies
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Exiting App

Anyone know how to exit spotify on Samsung S7? The little X has vanished.

Newbie

Anyone know how to exit spotify on Samsung S7? The little X has vanished.

Joe

Community Legend

829 Views

2 replies

0 likes

  • 829 Views
  • 2 replies
  • 0 likes