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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111335 Views

26 replies

3 likes

  • 111335 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223940 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223940 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581205 Views

79 replies

3 likes

  • 581205 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478479 Views

577 replies

40 likes

Account
Free
  • 478479 Views
  • 577 replies
  • 40 likes

Solved!! Radio Playback freezes after liking a song

DescriptionWhen listening to a music on radio, playback and screen will lock up after liking a song.Buttons work to an extent; you can pause playback/skip to next song, but playback will not resume. What are the steps you took to get to the error/iss...

Regular

Description When listening to a music on radio, playback and screen will lock up after liking a song. Buttons work to an extent; you can pause playback/skip to next song, but playback will not resu...

finsterkatz

Newbie

2906 Views

7 replies

3 likes

Android
freeze
lock up
Radio
  • 2906 Views
  • 7 replies
  • 3 likes

Charged by my credit card, but still free account!

Hello,I went on Premium tonight, my credit card just charged me, but I still free account.I've already tried to clean the cache and log out many times, but still doesn't work.I attached a picture of my debt on credit card.Please, help me...Thanks a l...

Newbie

Hello, I went on Premium tonight, my credit card just charged me, but I still free account. I've already tried to clean the cache and log out many times, but still doesn't work. I attached a p...

marlonsphere

Roadie

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Groupon $2 premium promo.

Hi. I was wondering if the spotify 2month for $2 promo works for all your devices. It seemed to only highlight playstation as it was an exclusive or something. Thanks in advance for the help

Casual Listener

Hi.  I was wondering if the spotify 2month for $2 promo works for all your devices.  It seemed to only highlight playstation as it was an exclusive or something.  Thanks in advance for...

marlonsphere

Roadie

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Spotify Android client offline downloads disappear

According to Spotify FAQ I should be able to listen to downloaded music for about 30 days until I have to get online again.Today, in the morning I listened to tracks at home. All the tracks from my Playlist were downloaded for listening offline. When...

Newbie

According to Spotify FAQ I should be able to listen to downloaded music for about 30 days until I have to get online again. Today, in the morning I listened to tracks at home. All the tracks from my...

marlonsphere

Roadie

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

I have more then enough GB

I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?

Newbie

I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?

marlonsphere

Roadie

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Mysongs error

After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..

Newbie

After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..

marlonsphere

Roadie

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Says I'm abroad but I'm home!

So it happened that I was abroad for one month so I changed the country on my profile in order to listen to it for more than 14 days and it actually worked without any problem. Now that I'm back home I changed again the country selecting my home one ...

Newbie

So it happened that I was abroad for one month so I changed the country on my profile in order to listen to it for more than 14 days and it actually worked without any problem. Now that I'm back home...

marlonsphere

Roadie

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

After updating my phone, Spotify erased all my saved music and won't let me resave it

I have a One Plus X, and when I woke up this morning I was propted with a new firmware upgrade for Oxygen OS. I downloaded the new firmware. After rebooting my phone, I went to use spotify, only to discover that most of my music had been unsaved. FIr...

Visitor

I have a One Plus X, and when I woke up this morning I was propted with a new firmware upgrade for Oxygen OS. I downloaded the new firmware. After rebooting my phone, I went to use spotify, only to d...

marlonsphere

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

this song is not available

First if u can answer in german id would be great but there's a problem today first time i started spotify and on 19/20 songs there is (this song is not available but i don't know why it wasn't a special song or something like this ... for example ki...

Newbie

First if u can answer in german id would be great 🙂   but there's a problem today first time i started spotify and on 19/20 songs there is (this song is not available but i don't know why it ...

marlonsphere

Roadie

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

"This song is not availible"

Every time I try to stream a song that I have not downloaded, I keep getting the message "This song is not availible". I have been a premium member for over a year and this has never happened up until last week

Newbie

Every time I try to stream a song that I have not downloaded, I keep getting the message "This song is not availible". I have been a premium member for over a year and this has never happened up unti...

marlonsphere

Roadie

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

android freezing problem

songs randomly freeze while playing and then app won't open for a while, never used to do this?

Newbie

songs randomly freeze while playing and then app won't open for a while, never used to do this?

marlonsphere

Roadie

550 Views

2 replies

0 likes

  • 550 Views
  • 2 replies
  • 0 likes

Daily Mix doesn't refresh every day and doesn't reflect music tastes

The day the Daily Mix feature was rolled out to me, it produced four mixes. This was almost two weeks ago, and the songs on the daily mixes have not changed at all. This is especially frustrating because while two of the mixes do reflect my music tas...

Newbie

The day the Daily Mix feature was rolled out to me, it produced four mixes. This was almost two weeks ago, and the songs on the daily mixes have not changed at all. This is especially frustrating bec...

marlonsphere

Roadie

8894 Views

1 replies

2 likes

  • 8894 Views
  • 1 replies
  • 2 likes

Bluetooth Track Queue

when connected to Bluetooth - Spotify does not provide the track queue / list, it only displays the current track information. I have been a long-time Google Play user, where I would have both the track info and queue of upcoming songs, when connecte...

Visitor

when connected to Bluetooth - Spotify does not provide the track queue / list, it only displays the current track information. I have been a long-time Google Play user, where I would h...

user-removed

Not applicable

2018 Views

2 replies

0 likes

bluetooth
Car
track queue
  • 2018 Views
  • 2 replies
  • 0 likes

Reinstalling Spotify

I have a android, galaxyou S7 (I am a Premium user) Recently songs have either stopped playing half way through or songs that I've had have been "unable to play". I've read reinstalling the app can fix this issue. My concern is will I lose my saved s...

Newbie

I have a android, galaxyou S7 (I am a Premium user) Recently songs have either stopped playing half way through or songs that I've had have been "unable to play". I've read reinstalling the app can f...

marlonsphere

Roadie

1105 Views

2 replies

0 likes

  • 1105 Views
  • 2 replies
  • 0 likes

Way to know in which playlist/s is any given song at once

I have many songs in my play list . I'm not a subscriber. This music is already downloaded. I want to listen to my playlist . But all it will do is let me listen in shuffle. How do I listen to what I want.

Newbie

I have many songs in my play list . I'm not a subscriber. This music is already downloaded. I want to listen to my playlist . But all it will do is let me listen in shuffle. How do I listen to what I...

Joe

Community Legend

938 Views

2 replies

0 likes

  • 938 Views
  • 2 replies
  • 0 likes

Cargo a cuenta antes de tiempo

Por que si compro mi cuenta ya me hace el cargo a la cuenta antes de tiempo. Por favor quiero saber por que pasa esto

Newbie

Por que si compro mi cuenta ya me hace el cargo a la cuenta antes de tiempo. Por favor quiero saber por que pasa esto

marcosensation

Casual Listener

789 Views

2 replies

1 likes

  • 789 Views
  • 2 replies
  • 1 likes

Spotify not allowing notifications from other apps

Over the last few months, I have been having problems when using spotify and other apps such as runkeeper or waze. If i'm listening to music, spotify will audio duck when I receiver a notification from either of these apps, but the sound from the not...

Newbie

Over the last few months, I have been having problems when using spotify and other apps such as runkeeper or waze. If i'm listening to music, spotify will audio duck when I receiver a notification fr...

crematedman

Community Legend

643 Views

1 replies

1 likes

  • 643 Views
  • 1 replies
  • 1 likes

Descarga de música en el teléfono

La música que descargo de spotify se está guardando directamente en la música de mi teléfono (android), tengo entendido que no debería de ser así y además no quiero porque me quedaría sin espacio. ¿Cómo puedo evitar que se guarde en mi teléfono, o es...

Newbie

La música que descargo de spotify se está guardando directamente en la música de mi teléfono (android), tengo entendido que no debería de ser así y además no quiero porque me quedaría sin espacio. ¿C...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Hi, I've a problem with the song's sequence, It doesnt change automatically the song

Hi,Everytime that I'm listening Playlists or albums and using other Apps or just Standby my phone, It doesnt change automatically the song and I've to open Spotify for it to happen.How can I do?I obviuosly have Premium.

Casual Listener

Hi, Everytime that I'm listening Playlists or albums and using other Apps or just Standby my phone, It doesnt change automatically the song and I've to open Spotify for it to happen. How can I do? ...

Joe

Community Legend

658 Views

3 replies

0 likes

  • 658 Views
  • 3 replies
  • 0 likes