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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850170 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850170 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16768 Views
  • 3 replies
  • 0 likes
  • 16768 Views
  • 3 replies
  • 0 likes

Poblem transfer Offline Files to Note 4

  I can't transfer offline files to my mobile....... 

  • Newbie
  •    I can't transfer offline files to my mobile.......  
  • Daniel
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Cuenta Premium

Hola mi cuenta de Spotify me sale como si ya no es Premium y estoy pagando el grupo familiar, no se por que pasa esto

  • Newbie
  • Hola mi cuenta de Spotify me sale como si ya no es Premium y estoy pagando el grupo familiar, no se por que pasa esto
  • Daniel
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Cannot play music on my anroid

I have used the app on my phone for a long time and now for some reason i am not able to play antyhing on it. When i hit the shuffle button it tells me to watch an adverticment (which there are none to watch and then tells me I should get premium. I ...

  • Newbie
  • I have used the app on my phone for a long time and now for some reason i am not able to play antyhing on it.  When i hit the shuffle button it tells me to watch an adverticment (which there are...
  • Daniel
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Cannot find Local Files on Android

hey everyone, I recently found out that I could sync files to my mobile devices via "Local FIles" and have set up my sources. However, when I try to find them no matter where I look I cant find them. Its not in my Playlists, or Songs. Someone please ...

  • Visitor
  • hey everyone, I recently found out that I could sync files to my mobile devices via "Local FIles" and have set up my sources. However, when I try to find them no matter where I look I cant find them....
  • Daniel
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

[Spotify Connect] No connection possible to iRoberts Stream 2

Hello everyone, I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, so the problem is on the phone side. I installed the latest v...

  • Newbie
  • Hello everyone,   I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, s...
  • Daniel
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify stops between songs

hi,since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs but then it stops (the song doesn't seem like is paused...

  • Casual Listener
  • hi, since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs bu...
  • Daniel
  • Community Legend
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Christine cara (here alessia) gone??

Can any body tell me what's happened to her?? Disappeared off earth! Can't find it anywhere!?

  • Newbie
  • Can any body tell me what's happened to her?? Disappeared off earth! Can't find it anywhere!?
  • Daniel
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Scroll wheel

Dear Spotify, I have some own created playlists where I have lots of music that I love. +1500 songs. What I loved about Android phones is that I could really easily scroll though the whole list on the right side of the phone. Now that featured dissap...

  • Casual Listener
  • Dear Spotify,   I have some own created playlists where I have lots of music that I love. +1500 songs.  What I loved about Android phones is that I could really easily scroll though the ...
  • Daniel
  • Community Legend
  • 1414 Views
  • 13 replies
  • 9 likes
  • 1414 Views
  • 13 replies
  • 9 likes

Next song playing but no sound

When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying because i have to interact with spotify if i want to ke...

  • Newbie
  • When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying beca...
  • Symphoniesoldat
  • Newbie
  • 336 Views
  • 4 replies
  • 2 likes
  • 336 Views
  • 4 replies
  • 2 likes

Following artists disappear

I have Android 6.0.1 and Spotify 4.9.0.992When I search for an artist and check it to follow then it appears on my 'your lib/artists/all atrists' ...But after a while it is gone from that list ... annoyingSearching again for tha same artist shows tha...

  • Music Fan
  • I have Android 6.0.1 and Spotify 4.9.0.992 When I search for an artist and check it to follow then it appears on my 'your lib/artists/all atrists' ... But after a while it is gone from that list .....
  • zzrock85
  • Regular
  • 344 Views
  • 5 replies
  • 0 likes
  • 344 Views
  • 5 replies
  • 0 likes

Last song forgotten

Dear community, some time ago, Spotify for Android always memorized which song was played last when the app was closed and then reopened. After an update, this ability was lost and I thought that this was just a bug and the function would reappear. B...

  • Casual Listener
  • Dear community,   some time ago, Spotify for Android always memorized which song was played last when the app was closed and then reopened. After an update, this ability was lost and I thought...
  • maxkma
  • Casual Listener
  • 251 Views
  • 5 replies
  • 0 likes
  • 251 Views
  • 5 replies
  • 0 likes

Spotify doesn't stores offline playlist on the sd card (i tried all the forum answers)

DescriptionSpotify doesn't stores offline playlist on the sd cardExample:When I try to download a playlist on my Android device (Lollipop 5.1 / BQ Aquaris M4.5 Firmware 1.1.2), the playlist doesn't stores on the sdcard.What are the steps you took to ...

  • Newbie
  • Description Spotify doesn't stores offline playlist on the sd card Example: When I try to download a playlist on my Android device (Lollipop 5.1 / BQ Aquaris M4.5 Firmware 1.1.2), the playli...
  • user-removed
  • Not applicable
  • 511 Views
  • 5 replies
  • 0 likes
  • 511 Views
  • 5 replies
  • 0 likes

Spotify running not working on multiple devices with same account

Hi there, Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago I started getting the following message when I tired to use "Running": Sorry, something went wrong. That didn't work. Please have another go. The i...

  • Newbie
  • Hi there,   Brief description of the issue:  I have a strange issue with Spotify running. A few weeks ago  I started getting the following message when I tired to use "Running":&nbs...
  • MattSuda
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Spotify crushes and unsupported file error on SD Card

I have a problem with spotify on my mobile. When I download songs for offilne mode,after view days or hours I get unsupported file error and lose all songs on my SD Card (only way to fix it is formating card after error.)When I get this error every t...

  • Newbie
  • I have a problem with spotify on my mobile. When I download songs for offilne mode, after view days or hours I get unsupported file error and lose all songs on my SD Card (only way to fix it is form...
  • Magik420
  • Newbie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Google cast with spotify only shows Spotify logo

I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite annoying.How can I fix this?

  • Newbie
  • I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite an...
  • 404 Views
  • 0 replies
  • 5 likes
  • 404 Views
  • 0 replies
  • 5 likes

Search crash bug

I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out.Literally only the word "blue" about a dozen times

  • Newbie
  • I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out. Literally only the word "blue"...
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Scroll bar gone?

There use to be a green scroll bar that I could drag to get to the bottom of my playlist fast. Now it is gone and I have to scroll through the entire playlist slowly. What happened to the scroll bar and how can I get it back? I use an Android.

  • Casual Listener
  • There use to be a green scroll bar that I could drag to get to the bottom of my playlist fast. Now it is gone and I have to scroll through the entire playlist slowly. What happened to the scroll bar ...
  • MattSuda
  • Spotify Star
  • 13829 Views
  • 15 replies
  • 21 likes
  • Android
    Scroll
    scroll bar
    Scroll slider better
    technical issue
  • 13829 Views
  • 15 replies
  • 21 likes

Solved!! log in issues

my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone know if this is a common problem?

  • Casual Listener
  • my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone...
  • MattSuda
  • Spotify Star
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Solved!! Login Issues since last Update

I just updated the android app and it logged me out, now I tried to login using my Facebook account and username/password but it's impossible

  • Visitor
  • I just updated the android app and it logged me out,  now I tried to login using my Facebook account and username/password but it's impossible
  • MattSuda
  • Spotify Star
  • 390 Views
  • 4 replies
  • 1 likes
  • 390 Views
  • 4 replies
  • 1 likes

offline mode problem - android 6.0 - android 4.9

-LG G4-32gb int. storage-32gb ext. storage-Android 6.0-Spotify 4.9Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu.When I was listening to something,even if was in shuffle or not and on offline mode, I w...

  • Regular
  • -LG G4 -32gb int. storage -32gb ext. storage -Android 6.0 -Spotify 4.9 Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu. When I was listening to...
  • Jayb72
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes