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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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qwdwq

ax

Newbie

ax

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Stockage Fusionné Archos

Bonjour, je possède un Archos Diamond 50 et j'utilisais depuis longtemps l'option de stockage fusionné. Cela marchait très bien avec Spotify, hors depuis une mise à jour, Spotify reste noir et le message Aucun Stockage trouvé apparait. Dès que j'inva...

Newbie

Bonjour, je possède un Archos Diamond 50 et j'utilisais depuis longtemps l'option de stockage fusionné. Cela marchait très bien avec Spotify, hors depuis une mise à jour, Spotify reste noir et le mes...

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Account

Can't log in, should have 24mths with Vodafone, now not able to login

Newbie

Can't log in, should have 24mths with Vodafone, now not able to login

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With my premium Spotify account and my raspberry pi with installed volumio it is not possible to

With my premium Spotify account and my raspberry pi with installed volumio it is not possible to stream with my android phone to my rasp. because ther is no airplay in android. Is there an android app that can solve my problem.

Newbie

With my premium Spotify account and my raspberry pi with installed volumio it is not possible to stream with my android phone to my rasp. because ther is no airplay in android. Is there an android ap...

504 Views

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Spotify premium not working

Within the last week ive only been able to shuffle tracks but only on my phone. Today i purchased premium (twice! Second an accident since i didnt think the payment worked because i still couldnt use premium) ive logged in and out and have deleted an...

Casual Listener

Within the last week ive only been able to shuffle tracks but only on my phone. Today i purchased premium (twice! Second an accident since i didnt think the payment worked because i still couldnt use...

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Software problems

Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a problem from forums it seems many people have. Wonde...

Casual Listener

Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a p...

251 Views

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Spotify deleted my offline content

As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing. Yesterday I suddenly received this weird notification that I have exceeded the maximum allowed number of devices and all th...

Newbie

As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing.   Yesterday I suddenly received this weird notification that I ha...

ramoncar

Newbie

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Volume dicreases, buzzy sound

I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone.I remove the software and downloaded again, then changed spotify to first settings. Nothing chan...

Newbie

I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone. I remove the software and downloaded again,...

412 Views

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Equalizer
volume
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Add support for Google ChromeCast

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y la de débito tiene los fondos necesarios. Las 3 es...

Newbie

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y...

kopa7

Newbie

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Music playing

My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn my screen back on for the next song to play. I put a...

Newbie

My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn m...

277 Views

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Data being chewed up on android when streaming

So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot).Music streaming quality is set to normal, downloads are set to WiFi only and the estimations are that 1gb of data = 24hrs.S...

Newbie

So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot). Music streaming quality is set to normal, downloads are set to WiFi on...

263 Views

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Kickd off preimum

I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through the help pages to try get it sorted but cant figure o...

Visitor

I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through th...

jasonklein34

Newbie

550 Views

2 replies

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I can't download the music because of the setting

when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it doesn't working. Help me what I have to do

Newbie

when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it ...

271 Views

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Email deleted and password forgotten9

I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?

Casual Listener

I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?

Devil20202

Casual Listener

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1 replies

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Samsung Gear Support

I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?

Newbie

I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?

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Up next feature keeps double playing songs

When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?

Newbie

When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?

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Unable to go into Songs

When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.

Newbie

When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.

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Upload songs?

How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks

Newbie

How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks

Joe

Community Legend

393 Views

1 replies

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Missing playlists... Please help

All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed]Lost without music

Casual Listener

All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed] ...

EilerWessel

Community Legend

324 Views

1 replies

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