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Wont play music when offline. Tells me song is not available

Wont play music when offline. Tells me song is not available

 
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Hi Mmdav37. Welcome to the Spotify Community!

 

First, we would need to check the download status if your songs were downloaded for offline  use. Successfully downloaded tracks (on mobile) and playlists (on desktop) should have the green downloaded icon () next to them.

  • If they don't, or if the arrow is grey, we’d recommend checking the 'Music is not downloading' steps above, and redownloading.
  • If they do, try switching on Offline mode within the app’s Settings, or switching off your device's internet access. This ensures that the app doesn’t try to connect to any available networks which can affect playback.

If this doesn’t help, try reinstalling the app.

 

Thanks,

marlonespi

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