Downloaded playlist but it doesnt play

[ScarletPrince]

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new - not better. I logged out and in again - still the same problem.

[WheresLee]

Hey, ScarletPrince 🙂

How long ago have you been premium? Try downloading a playlist onto your computer and then turn off the wifi and see if it plays on your computer to see whether it's a problem with your account or just with the app on your phone.

Hope we can get to the bottom of this as soon as possible!

[ScarletPrince]

Hey. I have had premium for a while now. I will try your solution as soon
as I am home at my computer. Thanks. But even if it is just the app, what
to do?