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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857449 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857449 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21595 Views
  • 3 replies
  • 0 likes
  • 21595 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stops playing when I lock my phone

I just updated the app and got premium and before this, I could lock my phone and music would still play, but now it stops playing about 3 seconds after it shuts off. Can someone please help me?

  • Regular
  • I just updated the app and got premium and before this, I could lock my phone and music would still play, but now it stops playing about 3 seconds after it shuts off. Can someone please help me?
  • heatherleone78-
  • Newbie
  • 2780 Views
  • 2 replies
  • 0 likes
  • 2780 Views
  • 2 replies
  • 0 likes

Spotify crashes on relaunch

The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?

  • Regular
  • The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?
  • hanstammiste
  • Regular
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Error song not available

I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playing the next song. I have to open my phone to the ap...

  • Casual Listener
  • I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playi...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Can't use the gift card

Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-11 to ask,but the clerk told me go tp contact Spotif...

  • Casual Listener
  • Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-1...
  • SomiMomo
  • Casual Listener
  • 601 Views
  • 6 replies
  • 0 likes
  • 601 Views
  • 6 replies
  • 0 likes

Downloaded songs stop playing after 30 minutes when away from WiFi

Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes then cuts me off and says I need to go back on lin...

  • Newbie
  • Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Pagar spotify

Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no puedo poner el número de la tarjeta válida, pero no...

  • Casual Listener
  • Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no ...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Syncing local files to Android from a different computer

I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs won't sync to the phone; they don't even have the ...

  • Casual Listener
  • I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Me cambio de primium a free

que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium

  • Newbie
  • que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Dowload fails

Why is that everytime I open other app (while Spotify is still running in the background) the download always stops? Also, it says that I need to go online to download while I'm already online.

  • Visitor
  • Why is that everytime I open other app (while Spotify is still running in the background) the download always stops? Also, it says that I need to go online to download while I'm already online.
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Lost email and password

I forgot my email and password please help

  • Newbie
  • I forgot my email and password please help
  • user-removed
  • Not applicable
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Playings songs on phone with PREMIUM

I have spotify premium. Downloaded the app on my phone but it still wouldn't let me play most songs. I keep getting error messages saying "Can't play this sogg". With spotify premium, shoudnt I be able to play every single song on spotify with no iss...

  • Casual Listener
  • I have spotify premium. Downloaded the app on my phone but it still wouldn't let me play most songs. I keep getting error messages saying "Can't play this sogg". With spotify premium, shoudnt I be ab...
  • osornios
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Local files on LG G5

I recently switched to the LG G5 and I downloaded spotify. I want to be able to listen to my local files from my computer on my phone, as I was able to do this without an issue on the LG G3. Will somebody please help me resolve this issue?

  • Casual Listener
  • I recently switched to the LG G5 and I downloaded spotify. I want to be able to listen to my local files from my computer on my phone, as I was able to do this without an issue on the LG G3. Will som...
  • Joe
  • Community Legend
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Solved!! [Android][Delete offline tracks] / [Borrar canciones descargadas]

Hi people!The last friday, I bought Sporify Premium and I tried to download 4 songs to test it. Then i wanted to delete this songs and free the cellphone memory but I can't do it. I tried deleting those songs from "My Music" but the memory still bein...

  • Casual Listener
  • Hi people! The last friday, I bought Sporify Premium and I tried to download 4 songs to test it. Then i wanted to delete this songs and free the cellphone memory but I can't do it. I tried deleting ...
  • ramaezequiel
  • Casual Listener
  • 1432 Views
  • 2 replies
  • 0 likes
  • 1432 Views
  • 2 replies
  • 0 likes

"Disk Almost Full" message is spammed, cannot enter app

My wife's phone is nearly out of space, and now when she tries to start Spotify she recieves an endless stream of "Disk Almost Full" messages that prevent her from entering the app. It suggests unmarking some songs to free up space, which would be a ...

  • Visitor
  • My wife's phone is nearly out of space, and now when she tries to start Spotify she recieves an endless stream of "Disk Almost Full" messages that prevent her from entering the app. It suggests unmar...
  • choirgirl
  • Casual Listener
  • 2413 Views
  • 3 replies
  • 0 likes
  • 2413 Views
  • 3 replies
  • 0 likes

App crashing on S7 edge - marshmallow 6.0.1

App constantly crashes when i play both playlists both offline and online. Noticed this when i switched to samsung s7 edge. Can't even finish one song without it shutting down. Cached songs even stop playing. I need help solving this or will quit pay...

  • Newbie
  • App constantly crashes when i play both playlists both offline and online. Noticed this when i switched to samsung s7 edge. Can't even finish one song without it shutting down. Cached songs even stop...
  • user-removed
  • Not applicable
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Solved!! Playing mobile files on mobile

Hi, Hopefully someone can help, I've been looking around a lot and can't find the answer to my q. Is there any way to play files stored locally on my mobile phone (nexus 5) within the mobile app? I know about doing it via desktop/sync but was hoping ...

  • Casual Listener
  • Hi,   Hopefully someone can help, I've been looking around a lot and can't find the answer to my q. Is there any way to play files stored locally on my mobile phone (nexus 5) within the mobile...
  • markpitch
  • Casual Listener
  • 552 Views
  • 2 replies
  • 0 likes
  • 552 Views
  • 2 replies
  • 0 likes

Spotify for Android

Hi, 2 days ago i purchased spotify Premium, but when i tried to download the app from google play i found out that i can't have it because i'm outside USA, is there anything i can do ? thanks in advance.

  • Casual Listener
  • Hi, 2 days ago i purchased spotify Premium, but when i tried to download the app from google play i found out that i can't have it because i'm outside USA, is there anything i can do ? thanks in adva...
  • glownza
  • Casual Listener
  • 466 Views
  • 5 replies
  • 0 likes
  • 466 Views
  • 5 replies
  • 0 likes

Local files not adding to android player...

Hello all,I have recently upgraded my mobile phone for Samsung Galaxy S7. I have installed Spotify and logged in successfully. Playlists and everything appear OK. Except... My local files synchronised previously from my laptop (Windows 10), are now s...

  • Newbie
  • Hello all, I have recently upgraded my mobile phone for Samsung Galaxy S7.  I have installed Spotify and logged in successfully.  Playlists and everything appear OK. Except...   My ...
  • osornios
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Offline Mode - Missing Album Art (Android app)

On Nexus 5X here, sometimes select songs/albums are missing album art when I play in Offline Mode? Switching to online brings the album art back, but then it happens again later at some point. Thanks, A.R.

  • Casual Listener
  • On Nexus 5X here, sometimes select songs/albums are missing album art when I play in Offline Mode? Switching to online brings the album art back, but then it happens again later at some point. &nbsp...
  • osornios
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Disable 'upgrade to family plan' notifications

How do I disable the notifications about upgrading to a family plan on my phone? I don't have a family. They are all dead - these notifications do nothing but annoy and upset me. How do I turn off these notifications, whilst keeping other notificatio...

  • Newbie
  • How do I disable the notifications about upgrading to a family plan on my phone? I don't have a family. They are all dead - these notifications do nothing but annoy and upset me.   How do I tu...
  • user-removed
  • Not applicable
  • 554 Views
  • 1 replies
  • 1 likes
  • 554 Views
  • 1 replies
  • 1 likes