Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
186 Views
0 replies
0 likes
Can't log in, should have 24mths with Vodafone, now not able to login
Can't log in, should have 24mths with Vodafone, now not able to login
223 Views
0 replies
0 likes
With my premium Spotify account and my raspberry pi with installed volumio it is not possible to stream with my android phone to my rasp. because ther is no airplay in android. Is there an android app that can solve my problem.
With my premium Spotify account and my raspberry pi with installed volumio it is not possible to stream with my android phone to my rasp. because ther is no airplay in android. Is there an android ap...
499 Views
0 replies
1 likes
Within the last week ive only been able to shuffle tracks but only on my phone. Today i purchased premium (twice! Second an accident since i didnt think the payment worked because i still couldnt use premium) ive logged in and out and have deleted an...
Within the last week ive only been able to shuffle tracks but only on my phone. Today i purchased premium (twice! Second an accident since i didnt think the payment worked because i still couldnt use...
202 Views
0 replies
0 likes
Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a problem from forums it seems many people have. Wonde...
Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a p...
246 Views
0 replies
0 likes
As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing. Yesterday I suddenly received this weird notification that I have exceeded the maximum allowed number of devices and all th...
As the title says, Spotify has deleted my offline saved music. I had around 50 albums downloaded in total, now I have nothing. Yesterday I suddenly received this weird notification that I ha...
Newbie
351 Views
1 replies
1 likes
I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone.I remove the software and downloaded again, then changed spotify to first settings. Nothing chan...
I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone. I remove the software and downloaded again,...
406 Views
0 replies
0 likes
Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y la de débito tiene los fondos necesarios. Las 3 es...
Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y...
Newbie
419 Views
1 replies
0 likes
My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn my screen back on for the next song to play. I put a...
My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn m...
265 Views
0 replies
1 likes
So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot).Music streaming quality is set to normal, downloads are set to WiFi only and the estimations are that 1gb of data = 24hrs.S...
So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot). Music streaming quality is set to normal, downloads are set to WiFi on...
258 Views
0 replies
0 likes
I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through the help pages to try get it sorted but cant figure o...
I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through th...
Newbie
526 Views
2 replies
1 likes
when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it doesn't working. Help me what I have to do
when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it ...
267 Views
0 replies
0 likes
I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?
I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?
Casual Listener
371 Views
1 replies
0 likes
I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?
I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?
230 Views
0 replies
0 likes
When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?
When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?
201 Views
0 replies
0 likes
When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.
When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.
239 Views
0 replies
0 likes
How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks
How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks
Community Legend
382 Views
1 replies
0 likes
All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed]Lost without music
All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed] ...
Community Legend
308 Views
1 replies
0 likes
It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in
It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in
207 Views
0 replies
0 likes
BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECTLY I WILL GIVE YOU MY PHONE NUMBER- THIS IS NO JOKE...
BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECT...
Newbie
334 Views
2 replies
1 likes
