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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35991 Views
  • 64 replies
  • 25 likes
  • 35991 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Cannot get HOME SCREEN to come up

When I attempt to go to HOME SCREEN I get an error message saying SOMETHING WENT WRONG. PLEASE RETRY but that doesn't help. I have uninstalled and reinstalled. Still no luck. Help? Thanks!

  • Casual Listener
  • When I attempt to go to HOME SCREEN I get an error message saying SOMETHING WENT WRONG. PLEASE RETRY but that doesn't help. I have uninstalled and reinstalled. Still no luck. Help? Thanks!
  • osornios
  • Spotify Star
  • 2534 Views
  • 5 replies
  • 0 likes
  • 2534 Views
  • 5 replies
  • 0 likes

Hilfe meine Musik ist aufeinmal doppelt so schnell

Meine musik wird aufeinmal doppelt so schnell wiede rgegeben... Ich weiß leider nicht wieso bitte hilfe

  • Newbie
  • Meine musik wird aufeinmal doppelt so schnell wiede rgegeben... Ich weiß leider nicht wieso bitte hilfe
  • 2772 Views
  • 0 replies
  • 4 likes
  • 2772 Views
  • 0 replies
  • 4 likes

Can't share to other spotify users.

I want to share music with some of my (facebook) friends. But i cant share a song everytime i click on share a list of my phone apps appears. Other people get a send to user option but i dont how can i fix this?

  • Casual Listener
  • I want to share music with some of my (facebook) friends. But i cant share a song everytime i click on share a list of my phone apps appears. Other people get a send to user option but i dont how can...
  • stijnvdrl
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Lost playlists

I uninstalled the spotify appand lost all my playlists

  • Newbie
  • I uninstalled the spotify appand lost all my playlists
  • Nico
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

dont get pin code.

Help me , im indonesian and i want pay the premium with mobile payment. im using indosat cellular and didn't receive any pin code. what must i do? thanks

  • Newbie
  • Help me , im indonesian and i want pay the premium with mobile payment. im using indosat cellular and didn't receive any pin code. what must i do? thanks
  • Dreadlord
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

I can't no more find a certain album

I used to listen Americana - The Offspring but then I deleted it from my library and now is no more on the search engine either. Can you help me?

  • Newbie
  • I used to listen Americana - The Offspring but then I deleted it from my library and now is no more on the search engine either. Can you help me?
  • Dreadlord
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo entrar no spotify pelo app no android

Boa tarde,À dois dias tento acessar minha conta e não consigo.Colocando nome de usuário e senha para logar, a seguinte mensagem é passada: "voce ja criou uma conta com este endereço de email spotify"Mas eu estou tentando logar, e nao fazer uma conta ...

  • Newbie
  • Boa tarde, À dois dias tento acessar minha conta e não consigo. Colocando nome de usuário e senha para logar, a seguinte mensagem é passada: "voce ja criou uma conta com este endereço de email spot...
  • Clavaroide
  • Newbie
  • 7266 Views
  • 5 replies
  • 2 likes
  • 7266 Views
  • 5 replies
  • 2 likes

Solved!! Spotify Xbox One app stopps after 10mn

I'm using spotify premium on PC (windows), Samsung Tablet (android 4.4.2) and on Samsung Handy (Android 5.1.1). On each android device is spotify 6.0.0.864 installed. On PC and on Tablet, it's working very well. No problems. But on the Handy (samsung...

  • Casual Listener
  • I'm using spotify premium on PC (windows), Samsung Tablet (android 4.4.2) and on Samsung Handy (Android 5.1.1). On each android device is spotify 6.0.0.864 installed. On PC and on Tablet, it's workin...
  • 1158113002
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Missing setting to turn off Spotify Connect

Having searched this forum and using good old Google, I see I'm not the only one missing the option to turn off/on Spotify Connect. It keeps showing on my Android when playing on my PC. This is really annoying and taxing on the battery and it interfe...

  • Music Fan
  • Having searched this forum and using good old Google, I see I'm not the only one missing the option to turn off/on Spotify Connect. It keeps showing on my Android when playing on my PC. This is reall...
  • fluxx
  • Music Fan
  • 510 Views
  • 3 replies
  • 1 likes
  • 510 Views
  • 3 replies
  • 1 likes

Android - Spotify App can't be moved to SD Card

Dear Sirs., I have got an Android phone and I realized that your Spotify App can't be moved to SD Card (option is greyed out on the Definitions>Aplications>Spotify - after being downloaded from the "Play Store"). In this matter and since this applica...

  • Casual Listener
  • Dear Sirs.,   I have got an Android phone and I realized that your Spotify App can't be moved to SD Card (option is greyed out on the Definitions>Aplications>Spotify - after being downlo...
  • brlmb
  • Casual Listener
  • 576 Views
  • 2 replies
  • 0 likes
  • 576 Views
  • 2 replies
  • 0 likes

Ayuda

No tengo la opción de ecualizador en un teléfono LG. Modelo G5

  • Newbie
  • No tengo la opción de ecualizador en un teléfono LG. Modelo G5
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Friendship is so vulnerable? Have a look at this app!

When your friends borrow your phone to play games with some secret data.When your friends wants to look through your gallery but there are some private photosWhen your friends use your phone while your girlfriend send you a sweet message. How do you ...

  • Regular
  •           When your friends borrow your phone to play games with some secret data. When your friends wants to look through your gallery but there are some priva...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Spotify won't play any songs

Since today my Spotify will not play any songs and I keep getting the message shown bellow. I can't play a single song on phone and this makes the app completely useless

  • Newbie
  • Since today my Spotify will not play any songs and I keep getting the message shown bellow. I can't play a single song on phone and this makes the app completely useless
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

I have problems with my cell phone version

Hi, I just downloaded Spotify on my tablet and on my Android cell phone. My tablet version goes very Well, but on my cell phone it doesnt working well. I cant even open a song. For exemple, if i search a song and i try to clic on it, nothing happens,...

  • Newbie
  • Hi,   I just downloaded Spotify on my tablet and on my Android cell phone.   My tablet version goes very Well,  but on my cell phone it doesnt working well. I cant even open a song...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Empty album

The attached album is completely empty. Can anyone help me?

  • Casual Listener
  • The attached album is completely empty. Can anyone help me?
  • 1122371293
  • Casual Listener
  • 847 Views
  • 6 replies
  • 0 likes
  • 847 Views
  • 6 replies
  • 0 likes

"Available offline"

I just bought premium again. I had playlists along my previous premium. Then I was cancelled it. I could listen them while I am unavaliable because I downloaded. But now, I am trying to download them again and I just can't. If anyone knows how to fix...

  • Newbie
  • I just bought premium again. I had playlists along my previous premium. Then I was cancelled it. I could listen them while I am unavaliable because I downloaded. But now, I am trying to download them...
  • 567 Views
  • 0 replies
  • 0 likes
  • 567 Views
  • 0 replies
  • 0 likes

Problem with offline download

I put beforehand that I have premium spotify. In my spotify library, until a few weeks ago, I had about 1500 songs in "songs". One day, I was listening music with android but there was also my father connected with my account from pc, also listening ...

  • Regular
  • I put beforehand that I have premium spotify. In my spotify library, until a few weeks ago, I had about 1500 songs in "songs". One day, I was listening music with android but there was also my father...
  • Joe
  • Community Legend
  • 422 Views
  • 5 replies
  • 0 likes
  • 422 Views
  • 5 replies
  • 0 likes

Full name and picture still show after disconnecting Facebook

I'm on android on Samsung.I've already disconnected facebook and it doesn't show on my app or desktop profile. Tried clearing cache, files and reinstalling.What's going on? Can anyone help?

  • Casual Listener
  • I'm on android on Samsung. I've already disconnected facebook and it doesn't show on my app or desktop profile. Tried clearing cache, files and reinstalling. What's going on? Can anyone help?
  • Joe
  • Community Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Problem Using Musixmatch with Spotify

Hi. I tried to view music lyrics that I play with spotify but it seems that it doesn't work. I also enabled Device Broadcast Status in Spotify but nothing happened. What should I do? Thanks,

  • Regular
  • Hi.   I tried to view music lyrics that I play with spotify but it seems that it doesn't work.   I also enabled Device Broadcast Status in Spotify but nothing happened.   What sh...
  • Joe
  • Community Legend
  • 1594 Views
  • 4 replies
  • 0 likes
  • 1594 Views
  • 4 replies
  • 0 likes

Add this fix for randomly pausing music to the FAQ for android users

For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after a few songs. Just go into Settings -> Battery -> an...

  • Newbie
  • For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after ...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes