Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5262 Views

0 replies

6 likes

  • 5262 Views
  • 0 replies
  • 6 likes

Daily Mix mistakenly marked songs

Hi. In my Daily Mix mistakenly I pointed to a song by an artist like if I did not like but I really love the songs by that artist. How do I get songs by that artist reappearing in my Daily Mixes? Thanks.

Newbie

Hi. In my Daily Mix mistakenly I pointed to a song by an artist like if I did not like but I really love the songs by that artist. How do I get songs by that artist reappearing in my Daily Mixes? Tha...

Daniel

Community Legend

609 Views

1 replies

1 likes

  • 609 Views
  • 1 replies
  • 1 likes

Solved!! Spotify closes when offline

I have premium and it had no issues, until last update. Im not sure if it is a bug or not but when I try to open spotify it opens freezes and closes. No issue when im on mobile data or wifi. And my phone is Galaxy S4

Casual Listener

I have premium and it had no issues, until last update. Im not sure if it is a bug or not but when I try to open spotify it opens freezes and closes. No issue when im on mobile data or wifi. And my p...

Reax

Regular

1314 Views

2 replies

0 likes

  • 1314 Views
  • 2 replies
  • 0 likes

[Android][Connect] Huge problem

Koskoca albüm radyosu içinde veya herhangi bir çalma listesinde sadece 2-3 sarki dinleyebiliyorum. Sarkilar arasi gecis yapmıyor. Surekli takiliyor sarkilar. Programin ara yuzund sıkıntı yok bana verilen hizmette sıkıntı var. Ya da genel spotify icin...

Newbie

Koskoca albüm radyosu içinde veya herhangi bir çalma listesinde sadece 2-3 sarki dinleyebiliyorum. Sarkilar arasi gecis yapmıyor. Surekli takiliyor sarkilar. Programin ara yuzund sıkıntı yok bana ver...

Daniel

Community Legend

633 Views

1 replies

0 likes

Android
Connect
  • 633 Views
  • 1 replies
  • 0 likes

New update?

Idk what's going on but all of the sudden I can't share on my Facebook and I have disconnected the account to my Facebook and tried multiple times please help me figure out what to do I'm getting really frustrated.

Newbie

Idk what's going on but all of the sudden I can't share on my Facebook and I have disconnected the account to my Facebook and tried multiple times please help me figure out what to do I'm getting rea...

Daniel

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Huawei y 6 pro lock screen dont open

I cant open my spotify on locked screen... tried every setup but it dont show up? Solutions? Is the problem with the app becose i tried every setup on the phone.

Newbie

I cant open my spotify on locked screen... tried every setup but it dont show up? Solutions? Is the problem with the app becose i tried every setup on the phone.

Daniel

Community Legend

902 Views

1 replies

1 likes

  • 902 Views
  • 1 replies
  • 1 likes

Mobile Phone and Desktop App - How to disconnect?

Hi there, I have been searching the board for this but did not find anything related. My apologies if I overlooked it ... Is there a way to stop my phone app (on Samsung S7) to be synchronized with my desktop app (both Windows and Mac)? An example: I...

Casual Listener

Hi there,   I have been searching the board for this but did not find anything related. My apologies if I overlooked it ...   Is there a way to stop my phone app (on Samsung S7) to be s...

Daniel

Community Legend

2446 Views

1 replies

2 likes

  • 2446 Views
  • 1 replies
  • 2 likes

Wrong playlist order, very!! annoying!

Hi Spotify,when playing a playlist (android 6, oneplus3) from the e.g. middle, it starts from the beginning after the next track.Example: i start a playlist at track 6. Instead of playing track 7 after track 6 it starts playing the list from track 1 ...

Newbie

Hi Spotify, when playing a playlist (android 6, oneplus3) from the e.g. middle, it starts from the beginning after the next track. Example: i start a playlist at track 6. Instead of playing tra...

Daniel

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not synching with my phone

Hello, for some days my phone deleted all my downloaded playlists, which are local files on my pc. So i wanted to download the again and now i am not able to do this. He only says the song is not available, and he is not downloading anything. Only th...

Casual Listener

Hello,   for some days my phone deleted all my downloaded playlists, which are local files on my pc. So i wanted to download the again and now i am not able to do this. He only says the song i...

Xenomorph-Alpha

Casual Listener

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

Offline music syncing possible?

I have a Moto X Play with a damaged motherboard that cannot connect to Wi-Fi. This is the only perceivable issue with it as it can still connect to data just fine and everything else about it works fine. I only have 3GB of data per month and do not w...

Casual Listener

I have a Moto X Play with a damaged motherboard that cannot connect to Wi-Fi. This is the only perceivable issue with it as it can still connect to data just fine and everything else about it works f...

Daniel

Community Legend

719 Views

5 replies

0 likes

  • 719 Views
  • 5 replies
  • 0 likes

My songs just keeps loading!!

When i try to see my "Song" it just keeps loading and doesnt load my songs!My playlists works fine but "Songs" isnt working

Casual Listener

When i try to see my "Song" it just keeps loading and doesnt load my songs! My playlists works fine but "Songs" isnt working

Daniel

Community Legend

537 Views

3 replies

0 likes

  • 537 Views
  • 3 replies
  • 0 likes

Music stops playing when skipping songs

Alright so for whatever reason, Spotify has started this weird issue where if I go from my tablets lock screen to skip a song, it stops playing. However, when I unlock my device the music immediately starts playing again. I have tried turning off/on ...

Newbie

Alright so for whatever reason, Spotify has started this weird issue where if I go from my tablets lock screen to skip a song, it stops playing. However, when I unlock my device the music immediately...

Daniel

Community Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Offline playlists being removed from my Android phone

Ok so every time I turn my Android phone off or the battery dies I lose all of my offline playlists that I've downloaded. Very frustrating.I've try uninstalling the ap removing everything to do with Spotify from my phone and SDcard, reinstalling the ...

Casual Listener

Ok so every time I turn my Android phone off or the battery dies I lose all of my offline playlists that I've downloaded. Very frustrating. I've try uninstalling the ap removing everything to do wit...

Daniel

Community Legend

528 Views

5 replies

0 likes

  • 528 Views
  • 5 replies
  • 0 likes

Superuser Contribution Doesnt give me option to create playlist (galaxy s7)

Just downloaded Spotify and was running the free version and could not create playlists so I downloaded the premium version and same problem!

Regular

Just downloaded Spotify and was running the free version and could not create playlists so I downloaded the premium version and same problem!

Melody

Spotify

1431 Views

18 replies

0 likes

  • 1431 Views
  • 18 replies
  • 0 likes

Why cant a stream??

I have spotify premium so download a lot of my music but i cant seem to stream music. It says its not available but then i can download it??? I have checked my settings and they are all right...i never used to have this issue but its been like this f...

Newbie

I have spotify premium so download a lot of my music but i cant seem to stream music. It says its not available but then i can download it??? I have checked my settings and they are all right...i nev...

Daniel

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Can't add songs to playlists

Hey guys, since this last update I'll find songs, select the option to 'add to Playlist' and the window disappears without giving further options and without adding to any playlist. Is this a common problem?

Casual Listener

Hey guys, since this last update I'll find songs, select the option to 'add to Playlist' and the window disappears without giving further options and without adding to any playlist. Is this a common ...

Topdollardj

Casual Listener

2162 Views

4 replies

0 likes

  • 2162 Views
  • 4 replies
  • 0 likes

AFTER UPDATING, SOME FEATURES WONT WORK

The features likeAdd to queAdd to playlist and the rest wont work for my spotify. Pls address this asap

Newbie

The features like Add to que Add to playlist and the rest wont work for my spotify. Pls address this asap

Daniel

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

App often locks up and becomes unresponsive.

I have an LG G5, to start.Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes.Songs will often also be loading, so I cant click on anything. When it does this, it becomes completely unresponsive and I...

Regular

I have an LG G5, to start. Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes. Songs will often also be loading, so I cant click on anything. When...

Daniel

Community Legend

1147 Views

10 replies

0 likes

  • 1147 Views
  • 10 replies
  • 0 likes

Family subscription, only bill payer can have playlists?

Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app.No one can add playlists via the android app, or add songs to existing playlists (created on the pc) except the main acc...

Newbie

Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app. No one can add playlists via the android app, or add songs to exi...

Daniel

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

cancellation

Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?

Newbie

Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?

Daniel

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes