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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1040 Views
  • 0 replies
  • 4 likes

Storage option no longer available

I have recently uninstalled spotify and reinstalled it to sort some issues with the app.Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in the settings menu. In fact, there is no storage section ...

  • Newbie
  • I have recently uninstalled spotify and reinstalled it to sort some issues with the app. Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in t...
  • Daniel
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! App won't connect to internet and half works

My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, something went wrong. Try again" message or "You are...

  • Casual Listener
  • My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, s...
  • spotcomm99
  • Casual Listener
  • 2933 Views
  • 2 replies
  • 0 likes
  • 2933 Views
  • 2 replies
  • 0 likes

Solved!! MIUI 8 - Statusbar

Hello. Fix black fonts for MIUI 8

  • Regular
  • Hello. Fix black fonts for MIUI 8
  • Daniel
  • Community Legend
  • 20049 Views
  • 18 replies
  • 7 likes
  • 20049 Views
  • 18 replies
  • 7 likes

Playlist on USB

Hello and sorry about my bad english. I have some question: I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetooth in a bluetooth dongle. Now i want to install a Nexus 7 in my car. The d...

  • Visitor
  • Hello and sorry about my bad english.    I have some question:  I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetoot...
  • Daniel
  • Community Legend
  • 634 Views
  • 2 replies
  • 0 likes
  • 634 Views
  • 2 replies
  • 0 likes

Local music and wifi

hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i have one of those?

  • Casual Listener
  • hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i ha...
  • Joe
  • Community Legend
  • 442 Views
  • 4 replies
  • 0 likes
  • 442 Views
  • 4 replies
  • 0 likes

Missing Library - New App Download

Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdown. We used the desktop version to create a playlist hoping it...

  • Newbie
  • Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdow...
  • Daniel
  • Community Legend
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Spotify isn't downloading ANY songs since I've upgraded my account to "family account"?

Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on 0%. I've already tried reinstall the app, restart ...

  • Newbie
  • Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on...
  • Skystarlit
  • Casual Listener
  • 761 Views
  • 2 replies
  • 1 likes
  • 761 Views
  • 2 replies
  • 1 likes

Solved!! Mmm, this user profile failed to load.

Mmm, this is so fun error. Anyone managed how to get into friend or other profile or playlist in Android? I have no joy with this. It never opens or open and download songs forever (so I can't see songs). Someone get up and fix this junk.

Screenshot_2014-03-23-12-28-46[1].png
  • Visitor
  • Mmm, this is so fun error.   Anyone managed how to get into friend or other profile or playlist in Android?   I have no joy with this. It never opens or open and download songs fore...
  • kelsey01
  • Newbie
  • 6690 Views
  • 28 replies
  • 0 likes
  • Android
  • 6690 Views
  • 28 replies
  • 0 likes

Music deleted when going offline

When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go to offline mode on the app or simply uncheck the d...

  • Newbie
  • When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go...
  • Joe
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Please help!

Spotify does not list tracks when searched for

  • Newbie
  • Spotify does not list tracks when searched for
  • Daniel
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Cant Play at Samsung tv

My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?

  • Newbie
  • My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?
  • Daniel
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Spotify Showing as Using 12GB of Internal Storage GS7

So I have my app set to default to savings songs to the SD card, which works just fine. However, my phone shows Spotify as using 12GB of internal storage. I have browsed the Spotify files within the phones memory, and there is nothing related to Spot...

  • Casual Listener
  • So I have my app set to default to savings songs to the SD card, which works just fine. However, my phone shows Spotify as using 12GB of internal storage. I have browsed the Spotify files within the ...
  • Joe
  • Community Legend
  • 2031 Views
  • 4 replies
  • 0 likes
  • 2031 Views
  • 4 replies
  • 0 likes

Solved!! Samsung Galaxy S6 major problem sonce latest update

Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive uninstalled, removed all devices, cleared cache. No fix...

  • Casual Listener
  • Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive unin...
  • Daniel
  • Community Legend
  • 813 Views
  • 4 replies
  • 0 likes
  • 813 Views
  • 4 replies
  • 0 likes

Account logs me out

I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??

  • Casual Listener
  • I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??
  • Daniel
  • Community Legend
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Song is not available

Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available"I know they are because I have played them in the past.I am using a Samsung and have a premium account.Anyone else having this issue or ...

  • Newbie
  • Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available" I know they are because I have played them in the past. I am using a Samsung and h...
  • Daniel
  • Community Legend
  • 7793 Views
  • 2 replies
  • 0 likes
  • 7793 Views
  • 2 replies
  • 0 likes

Solved!! Equalizer option for android? Where can i find it?

Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on spotify. Thank you in advance!

  • Casual Listener
  • Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on...
  • Daniel
  • Community Legend
  • 17848 Views
  • 5 replies
  • 0 likes
  • 17848 Views
  • 5 replies
  • 0 likes

Play local files on Android App

As the subjet reads, is there a way to play local files uploaded from desktop, so i can listen and download on the Android App? I alrady created the playlist, but can´t play, or download on the App. Thank you.

  • Newbie
  • As the subjet reads, is there a way to play local files uploaded from desktop, so i can listen and download on the Android App? I alrady created the playlist, but can´t play, or download on the App. ...
  • Daniel
  • Community Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

Solved!! Can't play local files on phone

So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's greyed out (on my phone). But the local files work...

  • Newbie
  • So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's...
  • Daniel
  • Community Legend
  • 1082 Views
  • 1 replies
  • 0 likes
  • 1082 Views
  • 1 replies
  • 0 likes

This is why all the Android users are frustrated

My intention is not for this thread to turn into a flamewar, but instead to put into words this community's frustration with the Android version of Spotify. A lot of the frustration stems from the fact that:A. Premium is required for Android, so ever...

  • Roadie
  • My intention is not for this thread to turn into a flamewar, but instead to put into words this community's frustration with the Android version of Spotify.   A lot of the frustration stems ...
  • user-removed
  • Not applicable
  • 6862 Views
  • 44 replies
  • 26 likes
  • 6862 Views
  • 44 replies
  • 26 likes

[Android] Up Next Fix

With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is version 6.0.2.1028 armv7 on the Moto Z force. I wo...

  • Newbie
  • With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is...
  • 317 Views
  • 0 replies
  • 0 likes
  • Android
  • 317 Views
  • 0 replies
  • 0 likes