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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111341 Views

26 replies

3 likes

  • 111341 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223947 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223947 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581221 Views

79 replies

3 likes

  • 581221 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478490 Views

577 replies

40 likes

Account
Free
  • 478490 Views
  • 577 replies
  • 40 likes

Buggy v6.3.0.arm v7

On this versionMusic doesnt stop anymore during a phonecall. Im hearing both the caller and the music at the same time!Music doesnt stop anymore after losing bluetooth or headset connection, instead it switches to speaker while continueing to play.Th...

Newbie

On this version Music doesnt stop anymore during a phonecall. Im hearing both the caller and the music at the same time! Music doesnt stop anymore after losing bluetooth or headset connection, inst...

Joe

Community Legend

522 Views

1 replies

1 likes

  • 522 Views
  • 1 replies
  • 1 likes

Spotify Offline

Immer wenn ich die Songs herunterlade (ca. 1.350 Songs) und wenn es dann fertig ist und ich dann die Taskleiste lösche sind alle Songs wieder gelöscht und muss dann wieder auf herunterladen drücken das dauert aber ewig und wenn ich jetzt nicht zuhaus...

Newbie

Immer wenn ich die Songs herunterlade (ca. 1.350 Songs) und wenn es dann fertig ist und ich dann die Taskleiste lösche sind alle Songs wieder gelöscht und muss dann wieder auf herunterladen drücken d...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Sond Mute After a Call

After last update of Spotify, my app stop (like Mute) the music sound After a call and just back to work when i restart the os.

Casual Listener

After last update of Spotify, my app stop (like Mute) the music sound After a call and just back to work when i restart the os.

Joe

Community Legend

975 Views

5 replies

0 likes

  • 975 Views
  • 5 replies
  • 0 likes

Solved!! What genre is that?

I like finding new music on Spotify. Sometimes I'll find a song in a style I've never come across before. I found something today that that sounds like a cross between indie, funk and electronic. But I don't know exactly what genre it fits into. Is t...

Music Fan

I like finding new music on Spotify. Sometimes I'll find a song in a style I've never come across before. I found something today that that sounds like a cross between indie, funk and elect...

user-removed

Not applicable

1689 Views

3 replies

0 likes

  • 1689 Views
  • 3 replies
  • 0 likes

Unloading songs

I have a question....I have reached my limit of songs im allowed to download. I want to change which songs i download and change some playlist. How can i do this??I can't seem to figure out how to unload a song?

Newbie

I have a question.... I have reached my limit of songs im allowed to download. I want to change which songs i download and change some playlist. How can i do this?? I can't seem to figure out how t...

Joe

Community Legend

1270 Views

1 replies

0 likes

  • 1270 Views
  • 1 replies
  • 0 likes

sd Storage problem

Hello, My name is Arturo, I'm from Mexico, sorry about my english tough, well, here is the thing, I got a new celphone, I bought it like 2 months ago after my xperia crashed down, well, is a Huawei Y560, Android 5.1.1 , I'm a premium user, so I use o...

Regular

Hello, My name is Arturo, I'm from Mexico, sorry about my english tough, well, here is the thing, I got a new celphone, I bought it like 2 months ago after my xperia crashed down, well, is a Huawei Y...

arturock1

Regular

1396 Views

9 replies

0 likes

  • 1396 Views
  • 9 replies
  • 0 likes

Solved!! Offline Tablet USE inquiry.

Contemplating on becoming a subscriber..Just a few question prior to taking the plunge.I own a few devices, maybe more then some or average then a user.Smart Phone Galaxy S4 *Fully updated* for my region.Tablet samsung SM-210R *Fully updated* for my ...

Casual Listener

Contemplating on becoming a subscriber.. Just a few question prior to taking the plunge. I own a few devices, maybe more then some or average then a user. Smart Phone Galaxy S4 *Fully up...

aladinassis

Newbie

1040 Views

5 replies

0 likes

  • 1040 Views
  • 5 replies
  • 0 likes

Problem song - crashes Android app, plays fine on Desktop/Sonos

Hi, I have one song which crashes the app on my Galaxy S7, runing Android 6.0.1 and whatever the latest version of Spotify is. https://open.spotify.com/track/1a4QUyVcsbGDvbEXZaRNC1 This song - just randomly stops playing, and Spotify just hangs. I've...

Casual Listener

Hi,  I have one song which crashes the app on my Galaxy S7, runing Android 6.0.1 and whatever the latest version of Spotify is.  https://open.spotify.com/track/1a4QUyVcsbGDvbEXZaRNC1 ...

Beefweasel

Casual Listener

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes

Downloaded songs on Android

Hi there, Sorry if this has already been answered but I can't seem to find an answer. Recently upgraded my phone from an S3 to S7. On my new phone all my songs and playlists appear, but do I have to download them again or are there some data files/ca...

Casual Listener

Hi there,  Sorry if this has already been answered but I can't seem to find an answer.  Recently upgraded my phone from an S3 to S7. On my new phone all my songs and playlists appear, but d...

Joe

Community Legend

1185 Views

3 replies

0 likes

  • 1185 Views
  • 3 replies
  • 0 likes

Download only partially completed but inncorrectly displayed as completed

Hi,my Android Spotify app (version 6.3.0.882 armV7) has a really annoying behavior for some days: when I download a podcast episode there's no progress spinner feedback but the green "downloaded" status immediately shows.When I try to listen to that ...

Newbie

Hi, my Android Spotify app (version 6.3.0.882 armV7) has a really annoying behavior for some days: when I download a podcast episode there's no progress spinner feedback but the green "downloaded" s...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Daily mix missing

The daily mis showed up under the the radio section for a short while and then went missing. can't seem to get it back. i have already tried logging out and in and its updated to the latest version. i understand that it may still be crawling but it s...

Newbie

The daily mis showed up under the the radio section for a short while and then went missing. can't seem to get it back. i have already tried logging out and in and its updated to the latest version.&...

marlonsphere

Roadie

983 Views

1 replies

1 likes

  • 983 Views
  • 1 replies
  • 1 likes

Song changing volume on it's own

I've had some recent weird episodes with my music. Spotify will be open, phone will be locked, a song will be playing and randomly the volume will change and most of the time the song will stop because the volume turns all the way down. Sometimes the...

Visitor

I've had some recent weird episodes with my music.  Spotify will be open, phone will be locked, a song will be playing and randomly the volume will change and most of the time the song wil...

user-removed

Not applicable

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Music offline not available on Android

Im using a Sony M5 with Android 6.0. I download some music using the Premium account, but always, after a few days, the music offline it is gone. it si not available for offline play, but still uses space in the memory, so I have to delete the app wi...

Casual Listener

Im using a Sony M5 with Android 6.0. I download some music using the Premium account, but always, after a few days, the music offline it is gone. it si not available for offline play, but still uses ...

user-removed

Not applicable

548 Views

3 replies

0 likes

  • 548 Views
  • 3 replies
  • 0 likes

Can't Login

I forgot my username and I have several emails I have no access to the email I set the account up with...I was logged in on my phone but my storage became full even though everything was set to save to my sd card which has 25 GB memory left so I dele...

Newbie

I forgot my username and I have several emails I have no access to the email I set the account up with...I was logged in on my phone but my storage became full even though everything was set to save ...

sakura08

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Unavailable Songs on mobile

I have Spotify Prenium, I have make a playlist with musics in Spotify (in the software), and with musics which are on my computer (my own files mp3).On my Android, I have the local files which are "unavailable", while I have previously make playlist ...

Visitor

I have Spotify Prenium, I have make a playlist with musics in Spotify (in the software), and with musics which are on my computer (my own files mp3). On my Android, I have the local files which ar...

user-removed

Not applicable

1436 Views

4 replies

2 likes

  • 1436 Views
  • 4 replies
  • 2 likes

Self Service | Device Management

Samung device was working fine and now a lot of songs says song not available

Newbie

Samung device was working fine and now a lot of songs says song not available

marlonsphere

Roadie

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Download offline error

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get deleted and I have to pay for this **bleep**ing **bleep*...

Newbie

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get delet...

marlonsphere

Roadie

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Won't play songs that I select

Whenever I search a new song and tap on it to play my spotify says that I can't play the song. This also occurs when I shuffle a Playlist that I haven't listened to before. It oppears to only happen when I am trying to listen to something for the fir...

Newbie

Whenever I search a new song and tap on it to play my spotify says that I can't play the song. This also occurs when I shuffle a Playlist that I haven't listened to before. It oppears to only happen ...

Algee

Roadie

2389 Views

1 replies

0 likes

  • 2389 Views
  • 1 replies
  • 0 likes