Black Screen on Android

Solved!
Reply

Black Screen on Android

manatop
Newbie

Hi ! My spotify premium account used to work fine on my 4.2 Android on my Blu Life Min smartphone but suddently it would't open a and it only shows a black screen. I tried to uninstalled it and install il again and nothing ! Besides, I tried to update my ANdroid but it says that everything is updated...The SD card is internal...I deleeted cachè...can anyone help me? I'm paying premium for nothing ! Thanks

Fred

2 ACCEPTED SOLUTIONS
Solution!

gippas
Casual Listener

Whipe is not a permanent solution anyway. Seems like there is a problem with the app. I installed an older version and it works fine.

View solution in original post

Solution!

gippas
Casual Listener
Nope, I installed 6.2.0.1028, I think it was the latest non beta. Make
sure you turn off the auto update for Spotify!

View solution in original post

27 Replies

Márinho
Regular
Don't know what happened.
Never had a problem with spotify (except the part of de-activating some optimisation on miui) and this was 4 months ago.
Today, puff, suddenly crashed the spotify, black screen and goes back to the phone menu (but I can see the app running on background...).
Wiped everything, deleted the app, installed again, start running but once I have changed track, puff, down again...

**bleep**?!

nirwanda360
Music Fan
I had exactly the same thing, tried everything including uninstalling all the updates from everything, but factory reset worked perfectly, it's not really as bad as it sound as everything is backed up to mi cloud and Google play, I even managed to keep all my photos.

Márinho
Regular
The issue is that a factory reset is not, on my perspective, a solution by itself.
It doesn't make sense that it always worked, even after 2 or 3 miui updates on my case.
And suddenly by no valid reason, while listening to spotify, simply just crashed and never went back to normal.

nirwanda360
Music Fan
Worked perfectly yesterday but today after an overnight update I managed to stop yesterday I'm getting the same thing again so it's definitely the app and not the phone. The rollback version of the app worked great.

Márinho
Regular
So basically you did a full reset to the mobile for nothing... 😛
Bad luck. Really hope you saved everything

nirwanda360
Music Fan
Proves it's not the phone though, may try again and see if I can force it not to update and that it's an update, to be honest the updates have been steadily making the app worse I had a few problems with having to close the app before it played stuff.
Haven't lost anything doing a full factory reset everything backs up to google/mi cloud.

misterkipling
Casual Listener

Hi i'm having the exact same issue on my Mi Note Pro Running Beta Miui 8. It was workng perfectly until yesterday. Really don't want to have to wipe phone. Hopefully there will be a fix soon. Are spotify aware of the issue?

nirwanda360
Music Fan
The wiping only helped as it was the only way to rollback to an earlier version of Spotify.
Solution!

gippas
Casual Listener

Whipe is not a permanent solution anyway. Seems like there is a problem with the app. I installed an older version and it works fine.

View solution in original post

nirwanda360
Music Fan
Where did you get the apk from. Thanks in advance.

gippas
Casual Listener
I simply downloaded it from apk mirror, it has many older versions of each app. Have in mind that you need to have the installation of apps from outside sources enabled.

nirwanda360
Music Fan
Thanks I've installed stuff like kodi ages ago like that but it was from the official website which version did you install 6.3.0.879?
Solution!

gippas
Casual Listener
Nope, I installed 6.2.0.1028, I think it was the latest non beta. Make
sure you turn off the auto update for Spotify!

View solution in original post

nirwanda360
Music Fan
All working so far thanks.

Márinho
Regular
Solved with previous apk.
Nice 🙂

nirwanda360
Music Fan
I has the same problem, it was after using the security app or about 10 updates for other app, if you go to the app manager and clear data and log back in it will work again, but if you come out of the app and try to reenter through the notification bar it will stick in a crash loop of black screen and back to app page.
I uninstalled all app updates and changed settings in app permission on battery, nothing worked.
But factory reset worked fine and my Spotify runs better than ever now.

gippas
Casual Listener

I have exactly the same problem as manatop and nirwanda360. My phone is also a Xiaomi Redmi Note 3 snapdragon, 2GB memory and 16GB, though I'm running Android 5.1, or MIUI  8.0.5.0(LHOMIDG) to be more exact. Until yesterday Spotify was working fine and suddenly I have a black screen when I'm trying to open it. Here is some stuff I did trying to fix it:

I've always had Spotify "locked" so that the memory manager wouldn't close it and also had added it to the exceptions in the memory manager. Therefore, I had no problems until yesterday

I did a clean re-install, looking for folders left in the internal and external storage (there were none), rebooting and then installing. Problem remains. I did it a couple of times btw

I tried to mount my storage on and off, problem remains, even if I install spotify while the storage is unmounted.

I noticed the following. If I force stop the app and delete all cache, when I restart it it will turn on. I will log in and then after a while the app will crash again.

 

Please find me a solution asap otherwise I will have to cancel my subscription, which would be a shame as I like the service.

 

 

 

 

nirwanda360
Music Fan
I'm running the global development rom, marshmallow 6.0.1 6.9.29
I can make it crash every time now by coming out of the app and clicking on the drop down notification bar to go back into the app but I've had it crash just clicking on new songs after I've gone back into the app, I too made sure there was no restrictions on Spotify in the rom setting.

nirwanda360
Music Fan
Added some different logs that seem to have happened after a crash but still not sure what I'm logging or doing.
Screenshot_2016-10-13-11-02-28-881_scd.lcex.png
Screenshot_2016-10-13-11-03-38-710_scd.lcex.png

Northel
Newbie
I have the same problem here, i launch in a first time and crash when play a song, but before is imposible to launch again the app, whats happening?
SUGGESTED POSTS