Hi ! My spotify premium account used to work fine on my 4.2 Android on my Blu Life Min smartphone but suddently it would't open a and it only shows a black screen. I tried to uninstalled it and install il again and nothing ! Besides, I tried to update my ANdroid but it says that everything is updated...The SD card is internal...I deleeted cachè...can anyone help me? I'm paying premium for nothing ! Thanks
Solved! Go to Solution.
Whipe is not a permanent solution anyway. Seems like there is a problem with the app. I installed an older version and it works fine.
Welcome to the community!
Have you tried to update the version of your Android operating system?
I've seen the same experience here and it looks like updating the operating system can fix it.
Hope it helps. Have an awesome day 🙂
P.S. I'm not a Spotify employee
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Hi manatop. Welcome to the Spotify Community!
It seems a bit strange that the Spotify app isn't working on your Android device with version 4.2. My question is, how much memory was left on your internal memory?
The Spotify app needs at least 500 MB free space for it to run smoothly. If you have enough space and the Spotify is showing blank screen, try restarting your device first before accessing the app (a couple of seconds will do).
If the screen is still blank, you may want to coordinate with Spotify to see what else can they recommend in your situation. You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.
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***I'm not in any means working or related with Spotify. I’m just trying to be helpful, that’s it!***
I have exactly the same problem as manatop and nirwanda360. My phone is also a Xiaomi Redmi Note 3 snapdragon, 2GB memory and 16GB, though I'm running Android 5.1, or MIUI 188.8.131.52(LHOMIDG) to be more exact. Until yesterday Spotify was working fine and suddenly I have a black screen when I'm trying to open it. Here is some stuff I did trying to fix it:
I've always had Spotify "locked" so that the memory manager wouldn't close it and also had added it to the exceptions in the memory manager. Therefore, I had no problems until yesterday
I did a clean re-install, looking for folders left in the internal and external storage (there were none), rebooting and then installing. Problem remains. I did it a couple of times btw
I tried to mount my storage on and off, problem remains, even if I install spotify while the storage is unmounted.
I noticed the following. If I force stop the app and delete all cache, when I restart it it will turn on. I will log in and then after a while the app will crash again.
Please find me a solution asap otherwise I will have to cancel my subscription, which would be a shame as I like the service.
Hi i'm having the exact same issue on my Mi Note Pro Running Beta Miui 8. It was workng perfectly until yesterday. Really don't want to have to wipe phone. Hopefully there will be a fix soon. Are spotify aware of the issue?
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