Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
196200 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
538002 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
444117 Views
565 replies
37 likes
I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...
I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...
Roadie
913 Views
6 replies
0 likes
The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nexus 6. Have just noticed that the Nexus 6 volume con...
The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nex...
Roadie
727 Views
3 replies
0 likes
I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that accidentally?
I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that acc...
Casual Listener
764 Views
1 replies
0 likes
Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally downloaded ? I can't see anything obvious.
Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally...
Music Fan
587 Views
1 replies
0 likes
When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.
When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...
Casual Listener
571 Views
4 replies
0 likes
Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?
Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality?
Music Fan
520 Views
2 replies
0 likes
I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did the app change?
I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did...
Community Legend
4026 Views
1 replies
0 likes
I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also keeps saying I'm offline even if I'm connected to ...
I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also...
Community Legend
453 Views
1 replies
0 likes
Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the same issue. Please, fix it.
Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the s...
Community Legend
355 Views
1 replies
0 likes
Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared from Spotify and only individual devices are visible. All...
Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared fr...
Casual Listener
576 Views
1 replies
0 likes
Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja faz 1 semana do efetuamento do pagamento e não est...
Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja...
Not applicable
478 Views
3 replies
0 likes
When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the next song from playlist as expected. Steps to reprodu...
When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the ne...
402 Views
0 replies
1 likes
I recently move from the premium plan to the family premium plan.Unfortunately I still have only 3 devices to use offline.Two problems: first the Internet connection on mobile devices (3G) in Brazil are very unstable, second I don't want to use my mo...
I recently move from the premium plan to the family premium plan. Unfortunately I still have only 3 devices to use offline. Two problems: first the Internet connection on mobile devices (3G) i...
Community Legend
337 Views
1 replies
0 likes
So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am looking for it. On my desktop, i could play the en...
So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am...
Community Legend
412 Views
1 replies
0 likes
Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,
Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,
Community Legend
2963 Views
1 replies
0 likes
HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1.The Music stops after a few minutes, the Spotify app is open. I must push the play Button and then the music Starts again...
HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1. The Music stops after a few minutes, the Spotify app is open. I mu...
Community Legend
1081 Views
1 replies
0 likes
When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates from my Samsung S6 Edge.
When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates ...
Casual Listener
730 Views
6 replies
0 likes
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
Regular
714 Views
2 replies
0 likes
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
Roadie
491 Views
1 replies
0 likes
Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following error message appeared: ERROR WHILE DOWNLOADINGYou have reached ...
Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following erro...
Roadie
1175 Views
1 replies
0 likes
