Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852018 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852018 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17641 Views
  • 3 replies
  • 0 likes
  • 17641 Views
  • 3 replies
  • 0 likes

Last fm Fehler

Servus, habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibung von Spotfy passt hier nicht. Ebenso kann ich in den Enste...

  • Casual Listener
  • Servus,   habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibu...
  • Daniel
  • Community Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

Acer Z330 Android L Spotify 5.0.0.956 SD Card Storage

Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS have trouble directing the storage to SD card. I d...

  • Casual Listener
  • Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS...
  • rudieaparente
  • Casual Listener
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spotify won't download music to SD card

So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and installed some stuff without an SD card in it, including spotify. Later I...

  • Regular
  • So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739.     When setting up my phone I first turned it on and ...
  • rudieaparente
  • Casual Listener
  • 668 Views
  • 6 replies
  • 0 likes
  • 668 Views
  • 6 replies
  • 0 likes

Continually deleted offline content

Hi. Can I ask for support in resetting my offline content please.Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.Username is bacorr. 73ThanksBrian

  • Newbie
  • Hi. Can I ask for support in resetting my offline content please. Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks. Username is bacorr. 73 ...
  • jonasherdegen
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Downloading over 4g while wifi is active

Hello, I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what I thought was wifi. However, within a few minutes I burned t...

  • Casual Listener
  • Hello,   I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what ...
  • markrcosta
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

[STORY] Cover / Lockscreen REQUEST

Good evening ladies and gentlemen! I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now. Since an update your lockscreen changes to the album cover you are...

  • Newbie
  • Good evening ladies and gentlemen!   I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now.&n...
  • Daniel
  • Community Legend
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

facebook connect

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me comnect.

  • Newbie
  • Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me co...
  • Daniel
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Facebook Concerns
  • 372 Views
  • 1 replies
  • 0 likes

My saved "Your Music" tracks have disappeared on my Android phone

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that I've added from my phone since I lost the tracks a...

  • Newbie
  • So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that...
  • heltrskeltr
  • Newbie
  • 6238 Views
  • 11 replies
  • 9 likes
  • Android
    disappearing tracks
    Mobile
    Music
    phone
    saved songs
    your
    Your Music
  • 6238 Views
  • 11 replies
  • 9 likes

Cancellation

I want to cancel my subscription

  • Visitor
  • I want to cancel my subscription
  • osornios
  • Spotify Star
  • 322 Views
  • 4 replies
  • 0 likes
  • 322 Views
  • 4 replies
  • 0 likes

Solved!! Music not saving to SD Card (Galaxy S5, latest version of Spotify)

Under App Info, Spotify says that it is storing downloaded songs on the SD card. Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify is actually downloading songs into the internal hard drive. I'...

  • Casual Listener
  • Under App Info, Spotify says that it is storing downloaded songs on the SD card.   Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify ...
  • dbr215
  • Newbie
  • 24025 Views
  • 16 replies
  • 1 likes
  • 24025 Views
  • 16 replies
  • 1 likes

Galaxy S7 edge storage issues

Hello,I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card.However, all the data still shows up on phone storage instead of sd card storage.See screenshot...

  • Regular
  • Hello, I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card. However, all the data still shows up...
  • Daniel
  • Community Legend
  • 2265 Views
  • 3 replies
  • 0 likes
  • 6.0.1. Samsung S7
  • 2265 Views
  • 3 replies
  • 0 likes

Bluetooth Headset Kinivo BTH240 can't skip/play/pause tracks on Android

Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellphone is a Huawey Y550, if anyone has any idea i wou...

  • Regular
  • Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellp...
  • secretsuniverse
  • Regular
  • 488 Views
  • 4 replies
  • 0 likes
  • 488 Views
  • 4 replies
  • 0 likes

I pay for premium but my Spotify will only play on shuffle.

I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to get help amd i pay $9.99 a month for what? For strai...

  • Newbie
  • I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to g...
  • Daniel
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Reset to default settings...

Hi there! Is it possible tor reset the Android APP to its default settings?? []sRoger

  • Music Fan
  •   Hi there!   Is it possible tor reset the Android APP to its default settings??   []s Roger
  • Daniel
  • Community Legend
  • 37137 Views
  • 1 replies
  • 1 likes
  • 37137 Views
  • 1 replies
  • 1 likes

Waiting to download

I haven't been able to download anything to be available offline in a few weeks. Deleted cache uninstalled and reinstalled several times have 10gig free space HTC m9 up to date. If I switch from offline to online sometimes it will download one track ...

  • Casual Listener
  • I haven't been able to download anything to be available offline in a few weeks. Deleted cache uninstalled and reinstalled several times have 10gig free space HTC m9 up to date. If I switch from offl...
  • quazu
  • Casual Listener
  • 401 Views
  • 6 replies
  • 0 likes
  • 401 Views
  • 6 replies
  • 0 likes

Solved!! Can't play music

I have a premium account and everything was working fine. Now everytime I hit the play button it immediately pauses. So I can't listen to the track. I've already unistalled it but the bug continues. What should I do?

  • Casual Listener
  • I have a premium account and everything was working fine. Now everytime I hit the play button it immediately pauses. So I can't listen to the track. I've already unistalled it but the bug continues. ...
  • luisskitter
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • bug report
    can't play
    Music
  • 474 Views
  • 2 replies
  • 0 likes

Control volume over Connect with Android Wear

Hey, Dont know if this should work or not, but its not.. Got a Moto 360 (2nd gen) that im controlling Spotify with, works great to play/pause/next and change volume when playing on phone.. but when playing over Spotify Connect (Marantz receiver) im u...

  • Regular
  • Hey,   Dont know if this should work or not, but its not..   Got a Moto 360 (2nd gen) that im controlling Spotify with, works great to play/pause/next and change volume when playing on ...
  • cyrre
  • Regular
  • 703 Views
  • 2 replies
  • 0 likes
  • android wear
    Connect
    spotify connect
    volume
    wear
  • 703 Views
  • 2 replies
  • 0 likes

Unbalanced sound

When i listening (online or offline) sound level is changing by itself. I changed quality options to high quality. But its still continue. What can i do?

  • Casual Listener
  • When i listening (online or offline) sound level is changing by itself. I changed quality options to high quality. But its still continue. What can i do?
  • Daniel
  • Community Legend
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

Can't play playlist or even get into it

Won't play says im running out of space

  • Newbie
  • Won't play says im running out of space
  • Daniel
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Can someone help please

Is there a way when i use spotify to atream music can i have it auromaticky share what i play to facebook or so i have to do that manually for every song.

  • Casual Listener
  • Is there a way when i use spotify to atream music can i have it auromaticky share what i play to facebook or so i have to do that manually for every song.
  • Daniel
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes