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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Wont send

Used to be able to send songs not anymore for some reason. I'm still able to receive them. Pure stumped. Anyone shed some ?

  • Casual Listener
  • Used to be able to send songs not anymore for some reason. I'm still able to receive them. Pure stumped. Anyone shed some 💡?
  • Dezadery
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Playlists playing in random order NO MATTER WHAT

I've tried suggestions from previous questions of a similar nature, but I cannot get my playlists to play in the order in which I have them in my playlists. Not on my android device, desktop app or the web player. It's driving me crazy. It's really i...

  • Newbie
  • I've tried suggestions from previous questions of a similar nature, but I cannot get my playlists to play in the order in which I have them in my playlists. Not on my android device, desktop app or t...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Move music from phone to spotify

I know you can do it from the computer but i was wondering if i have fails that i downloaded straight from a website on my android phone, can i play those songs on spotify, or do i have to move the songs to the computer and then put them on Spotify

  • Casual Listener
  • I know you can do it from the computer but i was wondering if i have fails that i downloaded straight from a website on my android phone, can i play those songs on spotify, or do i have to move the s...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Future Never gon lose

Can yall please put never gon lose again on Spotify please

  • Newbie
  • Can yall please put never gon lose again on Spotify please
  • sydneyhazelton
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Playlist Radio autoplays after connecting to wifi

I will pause my playlist, close out of Spotify, and when my phone connects to any wifi network the app starts autoplaying a playlist radio based on the last playlist I listened to. I have streaming set to wifi only.It wastes my battery if I leave my ...

  • Regular
  • I will pause my playlist, close out of Spotify, and when my phone connects to any wifi network the app starts autoplaying a playlist radio based on the last playlist I listened to. I have streaming s...
  • 348 Views
  • 0 replies
  • 1 likes
  • autoplay
    Radio
    Troubleshooting
    wifi
  • 348 Views
  • 0 replies
  • 1 likes

Downloaded Playlist: some songs doesn't start playing

Hi, i have an android 5 device.I've downloaded a playlist.In offline mode some of the songs ( not all of them ) doesn't play.They stay at 0:00.If I'm online it works... I've tried downloading them again, still not working.

  • Casual Listener
  • Hi,   i have an android 5 device. I've downloaded a playlist. In offline mode some of the songs ( not all of them ) doesn't play. They stay at 0:00. If I'm online it works...   I've...
  • Joe
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung A3 2016 - music cuts out

Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into water but I'm currently using a speaker plugged into my...

  • Regular
  • Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into wate...
  • Alejandro_C
  • Spotify Legend
  • 1254 Views
  • 6 replies
  • 0 likes
  • 1254 Views
  • 6 replies
  • 0 likes

Spotify doesn´t work on my Moto G

Hi!!! I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t play nothing on my phone, all my playlist and spotify list are...

  • Newbie
  • Hi!!!   I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t pl...
  • 597 Views
  • 0 replies
  • 0 likes
  • Android 6.0
    Android App
    Moto G
    spotify free
    spotify grey playlist
  • 597 Views
  • 0 replies
  • 0 likes

If I cancel my premium

I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?

  • Casual Listener
  • I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?
  • kbrooksc
  • Community Legend
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Can no longer play songs

I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back in. I use Facebook and even though I logged into my...

  • Newbie
  • I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back ...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Wrong song mobile vs desktop

Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on my Android is definitely not Ed, it's a cover by some who sounds nothing like Ed. On ...

  • Newbie
  • Howdy,   Not sure where to report this but on the following album:   https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp   The song by Ed Sheeran on m...
  • Joe
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

recover deleted songs from offline android

Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my deleted song (595/648).But that was on my PC and still have th...

  • Casual Listener
  • Hello everyone,   By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my de...
  • Joe
  • Community Legend
  • 981 Views
  • 2 replies
  • 0 likes
  • 981 Views
  • 2 replies
  • 0 likes

Solved!! Sharing music on spotify

I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook, fb messenger, and every other option you could thi...

  • Casual Listener
  • I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook,...
  • Joe
  • Community Legend
  • 24095 Views
  • 3 replies
  • 2 likes
  • 24095 Views
  • 3 replies
  • 2 likes

help me with random spontaniusly app reset

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the spotify settings and entire offline music saved in externa...

  • Newbie
  • hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes  i lost all the s...
  • 503 Views
  • 0 replies
  • 0 likes
  • offline issue
  • 503 Views
  • 0 replies
  • 0 likes

Cannot sort my music by artist

I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is supposed to show Playlists, Songs, Albums or Artists but mine only shows...

  • Casual Listener
  • I have attached the filters available in my library.   According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is suppose...
  • Joe
  • Community Legend
  • 1352 Views
  • 5 replies
  • 0 likes
  • 1352 Views
  • 5 replies
  • 0 likes

Next track won't start if device screen is in sleep mode

Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...

  • Music Fan
  • Description Next track won't start if device screen is in sleep mode.   A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...
  • Socalyotaboy83
  • Newbie
  • 7139 Views
  • 28 replies
  • 4 likes
  • 7139 Views
  • 28 replies
  • 4 likes

Wont play unless the app is in the foreground and the phone is unlocked

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go on to the next song. Additionally if I open up the a...

  • Casual Listener
  • Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go o...
  • osornios
  • Spotify Star
  • 3081 Views
  • 3 replies
  • 0 likes
  • 3081 Views
  • 3 replies
  • 0 likes

Smart offline Mode

Hey Friends,Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network) seems to have gone missing. I'm just wondering if anyo...

  • Newbie
  • Hey Friends, Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network)...
  • 264 Views
  • 0 replies
  • 1 likes
  • 264 Views
  • 0 replies
  • 1 likes

Song not Avaliable

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The same thing is happening in my Moto G4

  • Newbie
  • Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it?   PS: The...
  • mmcmatheus15
  • Gig Goer
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Discover weekly

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?

  • Casual Listener
  • My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...
  • Joe
  • Community Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes