Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone and switched off and on my wifi router. Problem per...
I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone ...
Newbie
912 Views
1 replies
1 likes
hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were deleted and the sd card was empty. this is absolute...
hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were ...
337 Views
0 replies
0 likes
Hello guys When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen).When I share now, an Android system share screen appears. And I have to manually put the hashtag, which is in...
Hello guys 🙂 When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen). When I share now, an Android system share screen...
Regular
1455 Views
6 replies
1 likes
[Spotify premium]Hello,When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using Internet on my phone work.How can I fix this problem?Tha...
[Spotify premium] Hello, When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using I...
Gig Goer
333 Views
1 replies
0 likes
I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but everything I find is german. How can I set english as my...
I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but every...
Casual Listener
1646 Views
3 replies
7 likes
Hi everyone, I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Normal browsing as well as the other apps do work properly whil...
Hi everyone, I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Nor...
494 Views
0 replies
0 likes
Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?
Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?
294 Views
0 replies
0 likes
Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera reiniciando carga, ayúdenme por favor
Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera r...
699 Views
0 replies
1 likes
I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been connected to the internet regularly over this data. T...
I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been co...
279 Views
0 replies
0 likes
alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the download for my playlist and now it is stuck on "waiting t...
alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the downloa...
Gig Goer
293 Views
1 replies
0 likes
Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?
Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?
230 Views
0 replies
0 likes
Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?
Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?
226 Views
0 replies
0 likes
Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording or some form of live version, any ideas on what's go...
Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording o...
480 Views
0 replies
0 likes
Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7. When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based on the artist name: Apologies if this is already being discussed...
Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7. When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based o...
Casual Listener
630 Views
1 replies
0 likes
For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animated green loading circle but it never loads to anyth...
For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animat...
Casual Listener
779 Views
5 replies
1 likes
I have a Sony Xperia Z5 and Spotify premium.I use it with my Bose SoundLink colour.The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, playback resumes.Sometimes it's okay for half an hour. Other ...
I have a Sony Xperia Z5 and Spotify premium. I use it with my Bose SoundLink colour. The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, pl...
212 Views
0 replies
0 likes
Hello, Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my android devices and it is more frecuent with my Xperia. I had...
Hello, Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my a...
257 Views
0 replies
0 likes
Where can I found the Release Notes for the last Android update version 5.8.0.1029?
Where can I found the Release Notes for the last Android update version 5.8.0.1029?
Gig Goer
554 Views
1 replies
2 likes
I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.
I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.
Community Legend
225 Views
1 replies
0 likes
I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't find it on my phone.
I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't fin...
244 Views
0 replies
0 likes
