Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118801 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239674 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600536 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
492989 Views
581 replies
42 likes
On my phone spotify will not let me chose a song it only lets me play songs on shuffle play. I dont understand why it will not work right?
On my phone spotify will not let me chose a song it only lets me play songs on shuffle play. I dont understand why it will not work right?
Roadie
520 Views
1 replies
0 likes
I don't have premium account and When I try to listen music in shuffle I won't play and says that's a premium feature.
I don't have premium account and When I try to listen music in shuffle I won't play and says that's a premium feature.
Roadie
372 Views
1 replies
0 likes
Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settings. Ever since, when I'm listening to Spotify, and ...
Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settin...
Roadie
929 Views
3 replies
0 likes
Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playing on iPhone Bas" which is the iPhone of my son. We ar...
Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playin...
Newbie
2219 Views
4 replies
0 likes
Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!
Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!
Casual Listener
605 Views
2 replies
0 likes
Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I rely on it for the daily updated top 20 reccomendat...
Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I ...
Roadie
553 Views
3 replies
0 likes
Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, and songs continue to play after I remove headphone...
Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, ...
382 Views
0 replies
1 likes
Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing another playlist, every time I come back to the playlist ...
Hello! I'm starting to be a little bit annoyed by the random mode in one of my playlists. I have around 60 songs in this playlist but it doesn't matter whether I close the app or start playing anothe...
342 Views
0 replies
0 likes
I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to fix it?
I use Spotify free 6.2.0.1 028 on my Nexus 7 2013 with android 6.0.1. From a few months the app doesn't recognize the device as a tablet and I can only use the shuffle mode. Does anyone know how to f...
Community Legend
1019 Views
4 replies
0 likes
Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!
Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!
Regular
3791 Views
7 replies
0 likes
Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music.Is there any possibility to get lists of two countries - now or in the future?I am sure that I am no...
Hi, I am leaving in Denmark but am French. I have Spotify premium and enjoy the play lists accessible in Denmark but miss a lot French artists' music. Is there any possibility to get lists of two co...
Not applicable
850 Views
3 replies
0 likes
Hallo,Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg.Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann.Jetzt sitze ich hier 2 wochen ohne musik in griechenland fest.Dan...
Hallo, Ich habe mir für den urlaub paar 100 lieder runter geladen. Aber aufeinmal sind alle lieder weg. Ich habe hier so ein schlechtes internet das ich mir keine lieder runterladen kann. Jetzt si...
306 Views
0 replies
0 likes
I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both phones. How do we fix this?
I have the premium family package and it will only let one person use it at a time. If I am listening and my daughter gets on, The music will switch to what she played and it will play out of both ph...
Music Fan
415 Views
1 replies
0 likes
So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu still works, and searching for an artist then selecting...
So weather I'm online or offline, when I go to my saved artists and select one, it just gives an infinte looping green circle, no matter what network I'm on, or how long I wait. Saved songs menu stil...
Music Fan
401 Views
1 replies
0 likes
I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a playlist and pressed the download button. All of th...
I have local files on my computer of El Camino by The Black Keys. They haven't released the album on Spotify but Spotify still has the catalog of the songs in the album. I added the local files to a ...
Community Legend
614 Views
3 replies
0 likes
Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots.Device: Oneplus 2Tried clean install, also just bought it and installed it.
Option to use the Equalizer isn't in my Settings, sorry for the Dutch screenshots. Device: Oneplus 2 Tried clean install, also just bought it and installed it.
Community Legend
774 Views
1 replies
0 likes
When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?
When watching Netflix, my Spotify randomly starts playing music and I try and pause it but it always ends up coming on followed by the Google voice thing and I haven't even said anything, any help?
Casual Listener
969 Views
1 replies
0 likes
https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help
https://open.spotify.com/album/4Fmj4VdOj26rhfDj6meIAY I just registered and buyed premium for to listen this album ( above ) ı cand find it in spotify, please help
Casual Listener
437 Views
1 replies
0 likes
Hi,I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stops playing.I found few suggestion around what to do, b...
Hi, I have Samsung S5, Android 6.0.1. Spotify version: 6.3.0.882 armV7. I have premium account. When I use Spotify and stream music using my Bluetooth speaker or in car, after few songs Spotify stop...
365 Views
0 replies
0 likes
I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.
I am a premium member and encounter "song unavailable " frequently though i know other spotify members can access it. Also my spotify will just randomly stop playing. Please help.
Regular
449 Views
1 replies
0 likes
