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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111335 Views

26 replies

3 likes

  • 111335 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223940 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223940 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581205 Views

79 replies

3 likes

  • 581205 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478479 Views

577 replies

40 likes

Account
Free
  • 478479 Views
  • 577 replies
  • 40 likes

Latest version is terrible

The latest Android version is terrible.- lockscreen player is missing- cant control music from notifications on my v10 (buttons for music functions on second screen doesn't work)- no longer can control playback via bluetooth buttons on speakerIts not...

Roadie

The latest Android version is terrible. - lockscreen player is missing - cant control music from notifications on my v10 (buttons for music functions on second screen doesn't work) - no longer can...

Rudy079

Newbie

689 Views

1 replies

1 likes

  • 689 Views
  • 1 replies
  • 1 likes

Reached maximum downloads

If I'm paying for premium why am I having maximum number of downloads reached?

Casual Listener

If I'm paying for premium why am I having maximum number of downloads reached?

Treelady

Newbie

1746 Views

7 replies

1 likes

  • 1746 Views
  • 7 replies
  • 1 likes

Spotify randomly opens and plays music max volume

Kinda weird. Started happening today and tried everything i saw in the forums but still keeps happening. Phone Oneplus 3 Oxygen OS 3.2.7 Android 6.0.1

Visitor

Kinda weird. Started happening today and tried everything i saw in the forums but still keeps happening. Phone Oneplus 3 Oxygen OS 3.2.7 Android 6.0.1

sakura08

Roadie

885 Views

2 replies

0 likes

  • 885 Views
  • 2 replies
  • 0 likes

Lose downloaded music when I turn off "download music"

Is it normal to have to re-download all of the music if you accidentally tap the "download music" in songs?

Newbie

Is it normal to have to re-download all of the music if you accidentally tap the "download music" in songs? 

sakura08

Roadie

856 Views

1 replies

0 likes

  • 856 Views
  • 1 replies
  • 0 likes

Songs unavailable and also doesnt play the next song

My phone sometimes doesn't play half the content available. I can only play the music if I download it. Half the songs come up in white and the rest are faded and unplayable. If I close the app then open it some songs are then play able. BUT then aft...

Newbie

My phone sometimes doesn't play half the content available. I can only play the music if I download it. Half the songs come up in white and the rest are faded and unplayable. If I close the app then ...

marlonsphere

Roadie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Premium status not recocnised on my android phone

The Spotify App on my Android phone doesn't recognise my premium subscription. Just offer Free trail or subscription?

Newbie

The Spotify App on my Android phone doesn't recognise my premium subscription. Just offer Free trail or subscription?

sakura08

Roadie

548 Views

2 replies

0 likes

  • 548 Views
  • 2 replies
  • 0 likes

Can't download music on spotify premium

I have 0 songs downloaded, so the limit of 3,333 is not in effect. I have 9gb of storage open and no SD card. I've reinstalled spotify, cleared data and cache and removed all the devices except my phone. I am still not able to download songs. I am at...

Newbie

I have 0 songs downloaded, so the limit of 3,333 is not in effect. I have 9gb of storage open and no SD card. I've reinstalled spotify, cleared data and cache and removed all the devices except my ph...

sakura08

Roadie

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Chevy Blutooth Issue with Galaxy S6

Since the latest update, Blutooth has been having issues while playing Spotify in my 2013 Chevy Malibu. Most noticeably, I have lost the ability to switch songs while using the steering wheel selector that I would normally use to change the song. Thi...

Newbie

Since the latest update, Blutooth has been having issues while playing Spotify in my 2013 Chevy Malibu. Most noticeably, I have lost the ability to switch songs while using the steering wheel selecto...

TakeMyRice

Regular

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Spotify launches and closes seconds after

Hello, Spotify was working previously a week ago. I am using a Xiaomi Mi5 running android marshmallow. Now the app will not start normally and closes itself, however still on the recent apps drawer. I have tried all of spotifies trouble shooting meth...

Newbie

Hello,   Spotify was working previously a week ago. I am using a Xiaomi Mi5 running android marshmallow.   Now the app will not start normally and closes itself, however still on the re...

exhellsing

Newbie

598 Views

1 replies

2 likes

  • 598 Views
  • 1 replies
  • 2 likes

Can't connect to facebook

I've already have an account and i wanna connect with my friends, but when i try to connect with facebook, its start loading and doesn't connect

Newbie

I've already have an account and i wanna connect with my friends, but when i try to connect with facebook, its start loading and doesn't connect

sakura08

Roadie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Not getting any notifications

I use Spotify premium on my Samsung Galaxy S6 and I'm getting no notifications. I get the one with music and pause/play, next song when music is playing, but I get nothing from following artists when they release new music. I have it all set up on th...

Casual Listener

I use Spotify premium on my Samsung Galaxy S6 and I'm getting no notifications. I get the one with music and pause/play, next song when music is playing, but I get nothing from following artists when...

sakura08

Roadie

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Spotify Connect does not work

Worked okay until last week premium subscription was cancelled in error. Re subscribed to Premium service and Connect not now working on any device. Have tried uninstalling and reinstall spotify no success. Tried reboot router no success.

Regular

Worked okay until last week premium subscription was cancelled in error. Re subscribed to Premium service and Connect not now working on any device. Have tried uninstalling and reinstall spotify no s...

Joe

Community Legend

2007 Views

12 replies

0 likes

  • 2007 Views
  • 12 replies
  • 0 likes

Uconnect & LGV10

I have an LGV10 and My truck uses Uconnect. I have had the V10 for almost a year and they connect and played no issues. Till last week. Now my steering wheel or touch screen no longer controls spotify. I have had marshmellow for a while. I made sure ...

Newbie

I have an LGV10 and My truck uses Uconnect. I have had the V10 for almost a year and they connect and played no issues. Till last week. Now my steering wheel or touch screen no longer controls spotif...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Not working widget

Any one struggling with dead widget on Xiaomi smartphones?My widget is not responding! Any Ideas?

Newbie

Any one struggling with dead widget on Xiaomi smartphones? My widget is not responding!  Any Ideas?

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Low volume on my s7 edge

Ok so I have an s7 edge. A macbook pro 2015 and bose quietcomfort 35 whenever I play max volume on my mac the headphones are significantly louder then when I play spotify on my phone I don't know why this is please help

Newbie

Ok so I have an s7 edge. A macbook pro 2015 and bose quietcomfort 35 whenever I play max volume on my mac the headphones are significantly louder then when I play spotify on my phone I don't know why...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

I'm unable to cast to Chromecast

Hi, I've just come across this issue, as it used to work perfectly until now. When I try to cast music from Spotify in my Galaxy Note 3, Chromecast is detected but does not connect. All I can see on the TV is the Spotify splashscreen for a few second...

Regular

Hi, I've just come across this issue, as it used to work perfectly until now. When I try to cast music from Spotify in my Galaxy Note 3, Chromecast is detected but does not connect. All I can see on ...

pedrogplm

Regular

1320 Views

5 replies

0 likes

  • 1320 Views
  • 5 replies
  • 0 likes

Spotify stops other audio when listening on another device

I've started encountering an issue in the last couple of weeks. I will be using another application for audio on my Android phone (Samsung Galaxy S6 running Android 6.0.1, Spotify V 6.3.0.882 armV7) such as Audible or Play Music. If I then start to u...

Casual Listener

I've started encountering an issue in the last couple of weeks.   I will be using another application for audio on my Android phone (Samsung Galaxy S6 running Android 6.0.1, Spotify V 6.3.0.88...

718 Views

0 replies

0 likes

  • 718 Views
  • 0 replies
  • 0 likes

Song not available

Hi,if I want to hear songs via gsm/umts/lte it happens often that the spotify says the song ist not available. But if I want to hear via wlan the song is available.Can someone help me? Thanks!

Casual Listener

Hi, if I want to hear songs via gsm/umts/lte it happens often that the spotify says the song ist not available. But if I want to hear via wlan the song is available. Can someone help me? Thanks!

sakura08

Roadie

861 Views

4 replies

0 likes

  • 861 Views
  • 4 replies
  • 0 likes

My own music

Hello, I added music from my computer in my Playlists. But for some reason I can only download some of the music on my mobile. The other Songs arent avaiable. (I have Premium) Does anyone know the reason? (:

Casual Listener

Hello, I added music from my computer in my Playlists. But for some reason I can only download some of the music on my mobile. The other Songs arent avaiable. (I have Premium) Does anyone know the re...

sakura08

Roadie

830 Views

4 replies

0 likes

  • 830 Views
  • 4 replies
  • 0 likes

Spotify + Car Bluetooth

Hello!I am able to connect my android phone to my car and play spotify via Bluetooth. The issue is one day, probably after an update, whenever a song ends for example from Song A to B, the car would only display Song A. However, if I manually change ...

Newbie

Hello! I am able to connect my android phone to my car and play spotify via Bluetooth. The issue is one day, probably after an update, whenever a song ends for example from Song A to B, the car wo...

Spiff70

Newbie

695 Views

1 replies

3 likes

  • 695 Views
  • 1 replies
  • 3 likes