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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5838 Views

0 replies

7 likes

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syncing local files from PC to Android

I had been using a very old version of Spotify, and just the other day, changes to playlists would no longer sync to my phone or other PCs. So I begrudgingly updated to the current version. Prior to the change in version I could easily sync playlists...

Roadie

I had been using a very old version of Spotify, and just the other day, changes to playlists would no longer sync to my phone or other PCs. So I begrudgingly updated to the current version.  Pri...

Rollo_

Roadie

669 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Offline modus werkt niet

Sinds een week kan ik spotify niet meer offline gebruiken.Zowel thuis op de mediaspeler (android)Mobiel (Android)Autoradio (Android)Online werkt wel maar wil graag spotify offline gebruiken in de auto.Ik heb een premium abonnement.Wie iemand een oplo...

Casual Listener

Sinds een week kan ik spotify niet meer offline gebruiken. Zowel thuis op de mediaspeler (android) Mobiel (Android) Autoradio (Android) Online werkt wel maar wil graag spotify offline gebruiken i...

Hubo

Community Legend

10214 Views

5 replies

0 likes

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  • 5 replies
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amigo

No puedo reproducir unas canciones las cuales antes si podía reproducirlas

Newbie

No puedo reproducir unas canciones las cuales antes si podía reproducirlas

vini_hudson

Regular

286 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Running playlists unavailable ?

Going for a run this evening I opened the running section only to see there were no playlists (see picture). I managed to get to the Recommended for you running playlist from the Recently played section but after detecting tempo nothing happens.I've ...

Casual Listener

Going for a run this evening I opened the running section only to see there were no playlists (see picture). I managed to get to the Recommended for you running playlist from the Recently p...

Joe

Community Legend

773 Views

4 replies

0 likes

Playlists
Running
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Running playlists are gone

Hi,I have been trying to access Spotify's running playlists, but none of them are available. There is only a blank page in the "Running" mood section. I have reinstalled the app but the problem persists. Since I could access them before the update, s...

Newbie

Hi, I have been trying to access Spotify's running playlists, but none of them are available. There is only a blank page in the "Running" mood section. I have reinstalled the app but the problem p...

Joe

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Set Offline Playlist in Other Device

Hello, I am premium user. I am accessing Spotify from my laptop and smart phone.Is there anyway to instruct from my Spotify application in laptop to set a playlist offline in my mobile ? Thanks,Anu

Regular

Hello,   I am premium user. I am accessing Spotify from my laptop and smart phone. Is there anyway to instruct from my Spotify application in laptop to set a playlist offline in my ...

Tekkieanu

Regular

343 Views

4 replies

0 likes

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Solved!! Crossfade songs

Hi guys!The crossfade effect isn't working in offline mode. Can you help me please?

Regular

Hi guys! The crossfade effect isn't working in offline mode. Can you help me please?

Joe

Community Legend

1192 Views

1 replies

0 likes

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  • 1 replies
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Spotify gift Card

I followed the steps it takes to use the gift card on the site and when I put it in it said I now have premium, it sent me the email and everything. But when I got onto Spotify it said I don't have it and I'm not on premium. How do I fix this?

Newbie

I followed the steps it takes to use the gift card on the site and when I put it in it said I now have premium, it sent me the email and everything. But when I got onto Spotify it said I don't have i...

Joe

Community Legend

314 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Sound stops, restarts and then stops permamently

Device: moto x style android 6.0After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress the play button. The problem only seems to occur with ...

Casual Listener

Device: moto x style android 6.0 After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress...

FirstCoffee

Newbie

341 Views

3 replies

0 likes

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Android & Desktop Ads Locking Bug

Heya, I've noticed lately; first on Android, now on Desktop, that your ads service is sometimes not registering that the ad has been completed. If you try to do some other task in the app, you are warned that it will start once the ad has finished bu...

Newbie

Heya, I've noticed lately; first on Android, now on Desktop, that your ads service is sometimes not registering that the ad has been completed.  If you try to do some other task in the app, you ...

vickythestrange

Regular

692 Views

3 replies

3 likes

  • 692 Views
  • 3 replies
  • 3 likes

Cant login

I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.

Newbie

I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.

Joe

Community Legend

245 Views

1 replies

0 likes

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  • 1 replies
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Unable to delete folders on android app

Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. So frustrating.... I've also just realised I may ha...

Casual Listener

Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. ...

youngy250

Casual Listener

995 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Track not available

I have the premium family account and me and my girl both have spotify on Android.On some tracks she gets an error "track not available" and is not able to play the song. But I can play can play the same song.. any ideas how to fix this?

Regular

I have the premium family account and me and my girl both have spotify on Android. On some tracks she gets an error "track not available" and is not able to play the song. But I can play can play ...

Kuipie

Regular

487 Views

2 replies

0 likes

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  • 2 replies
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Offline downloading

If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.

Newbie

If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.

326 Views

0 replies

0 likes

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I lost my account

I have more than one account under several similar names and I cannot find the one that has my premium account with all my playlist it is still activated but I am also trying to eliminate the other ones that don't work but I keep trying to redo my pa...

Newbie

I have more than one account under several similar names and I cannot find the one that has my premium account with all my playlist it is still activated but I am also trying to eliminate the other o...

osornios

Spotify Star

297 Views

1 replies

0 likes

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  • 1 replies
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Spotify not showing up android auto

Hi everyone, I plug my phone into my car to start android auto and the only thing that pops up under music is google music or mlb at bat. Spotify is not showing up. I can play it on bluetooth but then it doesn't show the name of the song and I have t...

Newbie

Hi everyone,   I plug my phone into my car to start android auto and the only thing that pops up under music is google music or mlb at bat. Spotify is not showing up.   I can play it on...

lexw

Newbie

1430 Views

1 replies

1 likes

  • 1430 Views
  • 1 replies
  • 1 likes

Spotify keeps starting automatically in car when using Skype, Viber, Whatsapp.

Hello guys, I am using spotify on my Samsung S7 running Android 6.0.1. I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music. It is a BMW F30 3-series standard audio system. Now the problem is t...

Newbie

Hello guys,   I am using spotify on my Samsung S7 running Android 6.0.1.   I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music....

1627 Views

0 replies

2 likes

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Downloading Music - Samsung

So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinstaling the app, clearing all kinds of caches and als...

Casual Listener

So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinst...

Joe

Community Legend

320 Views

1 replies

0 likes

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  • 1 replies
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waiting to download

Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on this page...https://community.spotify.com/t5/Help-And...

Casual Listener

Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on th...

Joe

Community Legend

396 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify auf 2 Geräten nutzen

Hallo, ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird). Meine Frage ist: Kann ich Playlists auf dem S2 (externe Speicherkar...

Newbie

Hallo,   ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird).  ...

343 Views

0 replies

0 likes

  • 343 Views
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