Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397400 Views

547 replies

35 likes

Account
Free
  • 397400 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8501 Views

0 replies

7 likes

  • 8501 Views
  • 0 replies
  • 7 likes

Spotify app starts playing music on its own. Its undetectable and cant be heard unless youre paying.

All of my data is getting wasted by spotify. Music plays in background but you can only hear it if you start to make a call or connect a bluetooth device. Ive had to pay 40 bucks extra the past two months because this. Im using Samsung Galaxy J3 and ...

Casual Listener

All of my data is getting wasted by spotify. Music plays in background but you can only hear it if you start to make a call or connect a bluetooth device. Ive had to pay 40 bucks extra the past two m...

solobalio777

Casual Listener

1049 Views

2 replies

1 likes

  • 1049 Views
  • 2 replies
  • 1 likes

The Spotify app is closing everytime I try to open it without internet

The Spotify app is closing everytime I try to open it without internet but when I turn wifi on, it opens normally

Casual Listener

The Spotify app is closing everytime I try to open it without internet but when I turn wifi on, it opens normally

Joe

Community Legend

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

Transfering somgs from other players

I am new to spotify and I have a Galaxy s6 and it came with a music player installed and I used a different music downloader , is there a way to transfer those songs from my files into spotify or do I have to download them all over. I am not very tec...

Newbie

I am new to spotify and I have a Galaxy s6 and it came with a music player installed and I used a different music downloader , is there a way to transfer those songs from my files into spotify or do ...

kbrooksc

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Help please

I am English who is staying in Spain for a while. How can i change my app so its in English and not Spanish? Ive got a Samsung Galaxy S5.

Newbie

I am English who is staying in Spain for a while. How can i change my app so its in English and not Spanish? Ive got a Samsung Galaxy S5.

Joe

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

App can't open without internet

Hey, I've been using Spotify for more than 6 months, all this time premium account. A week ago, I was at the street, no 3G or Wifi connection and when tried the use the app, it wasn't opening. The app open, and close by himself, playing no music at a...

Newbie

Hey,    I've been using Spotify for more than 6 months, all this time premium account.   A week ago, I was at the street, no 3G or Wifi connection and when tried the use the app, i...

Joe

Community Legend

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Can´t play music while I´m offline

Hello Everybody,I got quite a weird problem with my Spotify music that I downloaded on my phone.When I´m offline and I open my app and go to my library it closes the app instantly.But when I use cellular or wifi and chose a playlist and then turn off...

Newbie

Hello Everybody, I got quite a weird problem with my Spotify music that I downloaded on my phone. When I´m offline and I open my app and go to my library it closes the app instantly. But when ...

Joe

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Crash

When I open Spotify in offline mode it crashes (I have Spotify premium) solution?

Newbie

When I open Spotify in offline mode it crashes (I have Spotify premium) solution?

Joe

Community Legend

906 Views

1 replies

0 likes

  • 906 Views
  • 1 replies
  • 0 likes

Sync Desktop to Android

I reordered a playlist in Windows and want it to sync to my Android app. Is there a way to force the 'reconcile' without recreating the playlist in the Spotify app?

Newbie

I reordered a playlist in Windows and want it to sync to my Android app. Is there a way to force the 'reconcile' without recreating the playlist in the Spotify app?

Joe

Community Legend

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

App closes when offline

Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists. Does anyone know how to solve this? Tks!

Newbie

Since the update for the "Daily Mix" playlist, the Spotify app is closing when opened offline. I've already reinstalled the app more than once and the problem persists.   Does anyone know how ...

Joe

Community Legend

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Spotfy não abre no Moto Maxx.

Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplicativo funciona normalmente. Uso o aplicativo no mes...

Visitor

Todas as vezes que entro no aplicativo sem internet o aplicativo abre a tela inicial, mas fecha rapidamente, antes mesmo que eu possa clicar em qualquer coisa. Com conexão a internet por wifi o aplic...

Elvi1

Newbie

597 Views

2 replies

0 likes

  • 597 Views
  • 2 replies
  • 0 likes

Removing offline files

Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with a File Manager app?

Casual Listener

Spotify is using over a Gb over space on my phone even though I have no tracks listed as "available offline". How do I find out which tracks it's saved and delete them or can I just delete them with ...

Joe

Community Legend

1422 Views

3 replies

0 likes

  • 1422 Views
  • 3 replies
  • 0 likes

Help, spotify fechando constantemente

Utilizo a conta Premium do serviço, mas nos últimos dias erao acontecendo erros que queria uma solução urgente.Eu usava o cartão SD como memória interna, Android 6.0, mas dai percebi um erro/bug que afetava na hora de execução do aplicativo. Toda vez...

Newbie

Utilizo a conta Premium do serviço, mas nos últimos dias erao acontecendo erros que queria uma solução urgente. Eu usava o cartão SD como memória interna, Android 6.0, mas dai percebi um erro/bug qu...

user-removed

Not applicable

1123 Views

1 replies

0 likes

  • 1123 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting offline tracks

Hello,My Spotify keeps deleting offline tracks from my OnePlus3 phone running Android 6.0.1. The phone is not rooted and does not run any custom rom.I have looked at my offline devices and can see two android phones listed. One was last updated 03/10...

Regular

Hello, My Spotify keeps deleting offline tracks from my OnePlus3 phone running Android 6.0.1. The phone is not rooted and does not run any custom rom. I have looked at my offline devices and ca...

Joe

Community Legend

565 Views

3 replies

0 likes

  • 565 Views
  • 3 replies
  • 0 likes

android syncing....

Hi all, I have added some local files to a playlist. These will play on my pc, working fine. When I open this playlist on my phone, all the tracks are grayed out. when I go to download, I get the message 'waiting to download', and nothing happens....

Casual Listener

Hi all,   I have added some local files to a playlist. These will play on my pc, working fine.   When I open this playlist on my phone, all the tracks are grayed out. when I go to downl...

Joe

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Crash in "Your Music" tab when offline

Whenever I go to the "your music" tab without having an active internet connection, the app crashes after a few seconds. This problem appeared with the Daily Mix update. With an internet connection, it doesn't crash and I can stay on the tab indefini...

Music Fan

Whenever I go to the "your music" tab without having an active internet connection, the app crashes after a few seconds. This problem appeared with the Daily Mix update. With an internet connection, ...

Joe

Community Legend

618 Views

2 replies

0 likes

  • 618 Views
  • 2 replies
  • 0 likes

Local Files on Android

Hello!Recently I've been encountering issues with playing local files off of Spotify on Android (Nexus 6P, Android 7.0). I have local files in a playlist with Spotify content (I do have Premium) and usually just click the green download button on Spo...

Newbie

Hello! Recently I've been encountering issues with playing local files off of Spotify on Android (Nexus 6P, Android 7.0). I have local files in a playlist with Spotify content (I do have Premium) ...

Joe

Community Legend

1259 Views

1 replies

0 likes

  • 1259 Views
  • 1 replies
  • 0 likes

Trying to Receive notifications to Android

Hi everyone. My girlfriend and I both have our own spotify premium accounts and we love to share music with one another, but we the only way I know if she sends me music is by a tiny little blue dot on my notification bell in the Android app. Is ther...

Newbie

Hi everyone.   My girlfriend and I both have our own spotify premium accounts and we love to share music with one another, but we the only way I know if she sends me music is by a tiny little ...

Joe

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Oops, search went wrong

When I try to search the app says "Oops something went wrong."I have restarted, logged out and in, logged out and restarted, and uninstall restart reinstall.Version: 6.0.2.1 028 armV7Phone: Nexus 6PAndroid: 7.0

Visitor

When I try to search the app says "Oops something went wrong." I have restarted, logged out and in, logged out and restarted, and uninstall restart reinstall. Version: 6.0.2.1 028 armV7 Phone: Nex...

user-removed

Not applicable

650 Views

4 replies

0 likes

  • 650 Views
  • 4 replies
  • 0 likes