Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195943 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
537604 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
442785 Views
565 replies
37 likes
I've had some recent weird episodes with my music. Spotify will be open, phone will be locked, a song will be playing and randomly the volume will change and most of the time the song will stop because the volume turns all the way down. Sometimes the...
I've had some recent weird episodes with my music. Spotify will be open, phone will be locked, a song will be playing and randomly the volume will change and most of the time the song wil...
Not applicable
683 Views
1 replies
0 likes
Im using a Sony M5 with Android 6.0. I download some music using the Premium account, but always, after a few days, the music offline it is gone. it si not available for offline play, but still uses space in the memory, so I have to delete the app wi...
Im using a Sony M5 with Android 6.0. I download some music using the Premium account, but always, after a few days, the music offline it is gone. it si not available for offline play, but still uses ...
Not applicable
486 Views
3 replies
0 likes
I forgot my username and I have several emails I have no access to the email I set the account up with...I was logged in on my phone but my storage became full even though everything was set to save to my sd card which has 25 GB memory left so I dele...
I forgot my username and I have several emails I have no access to the email I set the account up with...I was logged in on my phone but my storage became full even though everything was set to save ...
Roadie
469 Views
1 replies
0 likes
I have Spotify Prenium, I have make a playlist with musics in Spotify (in the software), and with musics which are on my computer (my own files mp3).On my Android, I have the local files which are "unavailable", while I have previously make playlist ...
I have Spotify Prenium, I have make a playlist with musics in Spotify (in the software), and with musics which are on my computer (my own files mp3). On my Android, I have the local files which ar...
Not applicable
1346 Views
4 replies
2 likes
Samung device was working fine and now a lot of songs says song not available
Samung device was working fine and now a lot of songs says song not available
Roadie
350 Views
1 replies
0 likes
This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get deleted and I have to pay for this **bleep**ing **bleep*...
This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get delet...
Roadie
336 Views
1 replies
0 likes
Whenever I search a new song and tap on it to play my spotify says that I can't play the song. This also occurs when I shuffle a Playlist that I haven't listened to before. It oppears to only happen when I am trying to listen to something for the fir...
Whenever I search a new song and tap on it to play my spotify says that I can't play the song. This also occurs when I shuffle a Playlist that I haven't listened to before. It oppears to only happen ...
Roadie
2330 Views
1 replies
0 likes
Hi everyone,I've been having two problems with Spotify Premium on my Samsung Galaxy s6 with Android version 6.0.1.The FIRST problem is that sometimes when I select songs to play it will say "Song is not available" and won't let me play the song. Howe...
Hi everyone, I've been having two problems with Spotify Premium on my Samsung Galaxy s6 with Android version 6.0.1. The FIRST problem is that sometimes when I select songs to play it will say "Song...
Community Legend
681 Views
3 replies
0 likes
Hi,Since yesterday, spotify crashes whenever I go to my "Your music" folder during offline mode. This doesn't happen in online mode. I uninstalled it and did a fresh installation and it worked fine during the rest of the day but today I'm facing the ...
Hi, Since yesterday, spotify crashes whenever I go to my "Your music" folder during offline mode. This doesn't happen in online mode. I uninstalled it and did a fresh installation and it worked fine...
Casual Listener
3844 Views
10 replies
0 likes
Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G mobile data when I am either at work to use Spotif...
Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G...
Casual Listener
2779 Views
8 replies
1 likes
After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.
After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.
Newbie
4684 Views
8 replies
0 likes
So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card
So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card
Community Legend
453 Views
1 replies
0 likes
I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without problems. I just can't play the local songs on my An...
I have premium and I was trying to add local songs into my spotify playlist. Both my desktop app and Android app are connected on the same WiFi. I managed to add the songs into the playlist without p...
Community Legend
6388 Views
5 replies
0 likes
I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my account isn't linked to Facebook and that I need to put ...
I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my accou...
Community Legend
711 Views
2 replies
0 likes
Hello, I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still incredicle slow. starting the app can take up to a minute (maybe lon...
Hello, I've been having problems with spotify on my Moto X Play for months now. It's incredible slow. Two months ago I posted this problem on Reddit, but no succes. The app is still ...
Casual Listener
1737 Views
1 replies
1 likes
I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a way to import it so i dont have to re-download a bunc...
I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a wa...
Casual Listener
730 Views
1 replies
0 likes
Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new - not better. I logged out and in again - still the...
Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new ...
Casual Listener
450 Views
2 replies
0 likes
I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...
I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...
Roadie
912 Views
6 replies
0 likes
