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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5352 Views

0 replies

6 likes

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Offline Musik gets deleted

It's the second time within one month now that all my offline Musik got deleted, so I have to download everything again. (I don't have more than 3 devices connected, just 2 and I don't have more than 3,333 Songs saved) Any idea how to solve that Prob...

Newbie

It's the second time within one month now that all my offline Musik got deleted, so I have to download everything again. (I don't have more than 3 devices connected, just 2 and I don't have more than...

153 Views

0 replies

0 likes

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3 devices problem

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Casual Listener

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Joe

Community Legend

581 Views

7 replies

0 likes

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Spotify closes when i use other app

It happens to me in me cellphone that sometimes i try to use another app (like a navegator) and Spotify Automatically shuts downWhat could it be?

Newbie

It happens to me in me cellphone that sometimes i try to use another app (like a navegator) and Spotify Automatically shuts down What could it be?

292 Views

0 replies

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I am forced to login even though I am in offline mode

Spotify is forcing me to go online and login even though I am in offline mode (1 day). To make things even worse all my downloaded songs are gone and I have to redownload all the song all over again. I have tried a clean reinstall but it did not help...

Casual Listener

Spotify is forcing me to go online and login even though I am in offline mode (1 day). To make things even worse all my downloaded songs are gone and I have to redownload all the song all over again....

Joe

Community Legend

204 Views

1 replies

0 likes

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Langage Change Android

I just downloaded the Spotify App and the default language is French. I am in France but I don't understand a word of French. How do I change the language to English?

Casual Listener

I just downloaded the Spotify App and the default language is French. I am in France but I don't understand a word of French. How do I change the language to English?

Joe

Community Legend

2998 Views

3 replies

0 likes

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Horrible update [0.8.8]

Since I updated my Spotify I can't listen to any of my music or use the search box ....Its been going on for a couple of days do anyone know what Spotify is doing to correct the situation

Casual Listener

Since I updated my Spotify I can't listen to any of my music or use the search box ....Its been going on for a couple of days do anyone know what Spotify is doing to correct the situation

Joe

Community Legend

916 Views

7 replies

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Can't See Singles, only Albums

So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if you go to Immoralist's page, you can only see thei...

Casual Listener

So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if...

ray13eezy1

Newbie

3217 Views

3 replies

1 likes

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tracks unavailable

most of the days now I have to download my playlist and I don't know why. I pay for listen offline but I traveled last week and I can't listen my playlist because the tracks are unavailable.

Newbie

most of the days now I have to download my playlist and I don't know why. I pay for listen offline but I traveled last week and I can't listen my playlist because the tracks are unavailable.

Quaidules

Newbie

369 Views

1 replies

0 likes

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Download over WiFi

Is there a way to download music over WiFi? I only have the option to turn on/off "download using cellular," but i don't want to eat up all my data!Using LG Stylo 2 Android

Newbie

Is there a way to download music over WiFi? I only have the option to turn on/off "download using cellular," but i don't want to eat up all my data! Using LG Stylo 2 Android

588 Views

0 replies

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Tracks Unavailable

I am getting a "This track is unavailable" message when using Spotify on my Galaxy S5. Sometimes it pops up for every single song, sometimes it's less. It's been like this for several weeks now. Here's what I've tried:1. Restarted phone2. Uninstalled...

Newbie

I am getting a "This track is unavailable" message when using Spotify on my Galaxy S5. Sometimes it pops up for every single song, sometimes it's less. It's been like this for several weeks now. Here...

472 Views

0 replies

0 likes

andriod
tracks unavailable
unavailable
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Making spotify the default music player ANDROID

I want to select spotify as my default music app so I can listen to songs that aren't available on spotify. I've tried everything and youtube videos etc. weren't very helpful... It works on the desktop version but not on my phone.

Newbie

I want to select spotify as my default music app so I can listen to songs that aren't available on spotify. I've tried everything and youtube videos etc. weren't very helpful...  It works on th...

Joe

Community Legend

3110 Views

1 replies

0 likes

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Transfer music that i bought from google play store to spotify

Is it possible to transfer the music that i bought from google play store to my spotift playlists?

Newbie

Is it possible to transfer the music that i bought from google play store to my spotift playlists?

osornios

Spotify Star

503 Views

1 replies

0 likes

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Spotify Player auf Sperrbildschirm

Ich habe das Problem das ich den Spotify Player nicht auf meinem Sperrbildschirm sehen kann würde gern wissen ob es an spotify liegt oder an meinem neuen Handy(Huawei P8 Lite) weil bei meinem vorherigen (Vodafone Smart Prime 6) war er auf dem Sperrbi...

Casual Listener

Ich habe das Problem das ich den Spotify Player nicht auf meinem Sperrbildschirm sehen kann würde gern wissen ob es an spotify liegt oder an meinem neuen Handy(Huawei P8 Lite) weil bei meinem vorheri...

Maulwurfn

Newbie

113322 Views

6 replies

3 likes

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Solved!! Spotify app not logging me in

Hello. I bought a new phone (LG G5) and I am having issues with logging in. I can log in on Spotify online but the app says my password or username is not valid. I have reset my password already and I have uninstalled and reinstalled the app. Please ...

Newbie

Hello. I bought a new phone (LG G5) and I am having issues with logging in. I can log in on Spotify online but the app says my password or username is not valid. I have reset my password already and ...

osornios

Spotify Star

708 Views

1 replies

0 likes

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Solved!! Shuffle play with premium

Ok, so i've just spent 6 euro... But i can't do more than shuffle play. I need to do a 'procedure' when i just want to listen to music. Have tried clearing cache, reinstall... I would except damned Play button when i go to album when premium... I don...

Casual Listener

Ok, so i've just spent 6 euro... But i can't do more than shuffle play. I need to do a 'procedure' when i just want to listen to music. Have tried clearing cache, reinstall... I would except damned P...

Joe

Community Legend

654 Views

3 replies

0 likes

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Spotify plays for a second, pauses for a second then plays as normal

Pretty much, whenever a song plays, or I move progress in the song to another point, it will play normally, then stop, then start playing again as normal. Only happens on my phone and I've tried clearing the cache, logging out and in again, and a fre...

Casual Listener

Pretty much, whenever a song plays, or I move progress in the song to another point, it will play normally, then stop, then start playing again as normal. Only happens on my phone and I've tried clea...

Hedhuntr25

Casual Listener

432 Views

2 replies

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Music automatically downloads to phone when adding music on desktop

Hello all, If I add new music to my library on the desktop app (OSX). As soon as I open the app on my android phone (while connected to the same Wifi-network) the app will automatically download those files to be used in offline mode.While this can b...

Casual Listener

Hello all,   If I add new music to my library on the desktop app (OSX). As soon as I open the app on my android phone (while connected to the same Wifi-network) the app will automatically down...

boetboet

Casual Listener

913 Views

1 replies

0 likes

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Please Fix Audiographic Map Of The World

Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see what are countries are listening too ..when the map ap...

Roadie

Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see...

Joe

Community Legend

460 Views

6 replies

0 likes

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Samsung S5 App keeps deleting my files

So, I've got Spotify Premium on my S5, and I have redownloaded my library about 5 or 6 times just this month because it keeps deleting itself and I'm left with no offline music until I get to a place with stable enough internet that I can download mu...

Newbie

So, I've got Spotify Premium on my S5, and I have redownloaded my library about 5 or 6 times just this month because it keeps deleting itself and I'm left with no offline music until I get to a place...

vitorvermaas

Newbie

497 Views

1 replies

1 likes

  • 497 Views
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  • 1 likes