Black Screen on Android

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Black Screen on Android

manatop
Newbie

Hi ! My spotify premium account used to work fine on my 4.2 Android on my Blu Life Min smartphone but suddently it would't open a and it only shows a black screen. I tried to uninstalled it and install il again and nothing ! Besides, I tried to update my ANdroid but it says that everything is updated...The SD card is internal...I deleeted cachè...can anyone help me? I'm paying premium for nothing ! Thanks

Fred

2 ACCEPTED SOLUTIONS
Solution!

gippas
Casual Listener

Whipe is not a permanent solution anyway. Seems like there is a problem with the app. I installed an older version and it works fine.

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Solution!

gippas
Casual Listener
Nope, I installed 6.2.0.1028, I think it was the latest non beta. Make
sure you turn off the auto update for Spotify!

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27 Replies

nirwanda360
Music Fan
Just fixed it now, I've factory reset my phone from settings menu been into settings and made sure anything that could affect Spotify is turned off, also stopped it from updating for now.

nirwanda360
Music Fan
I'm getting exactly the same thing, I've reinstalled several times deleted cashe etc.

marlonsphere
Roadie

Hi manatop. Welcome to the Spotify Community!

 

It seems a bit strange that the Spotify app isn't working on your Android device with version 4.2. My question is, how much memory was left on your internal memory?

 

The Spotify app needs at least 500 MB free space for it to run smoothly. If you have enough space and the Spotify is showing blank screen, try restarting your device first before accessing the app (a couple of seconds will do).

 

If the screen is still blank, you may want to coordinate with Spotify to see what else can they recommend in your situation. You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

 

Thanks,

marlonespi

 

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nirwanda360
Music Fan
Tried all the solutions to fix the problem and still the same thing, I have a xiaomi redmi note 3 snapdragon, running 6.0.1. Reinstalling or deleting app data fixes the problem very temporary and choosing a song to play usually make the app crash and only open with a black screen.
I've downloaded logcat try and show something but I'll be honest I've no dev or logging experience at all. The logs at the end are the only thing that show up when I try to open.
Screenshot_2016-10-13-10-07-03-901_com.nolanlawson.logcat.png

nirwanda360
Music Fan
I have plenty of memory 3gb and I'm running 6.0.1 marshmallow with no sdcard installed.

sakura08
Roadie

Hi @manatop

 

Welcome to the community!

 

Have you tried to update the version of your Android operating system?

 

I've seen the same experience here and it looks like updating the operating system can fix it.

 

Hope it helps. Have an awesome day 🙂

 

P.S. I'm not a Spotify employee

 

If this post solved your issue - Accept it as a solution.

If you like my post - Please add likes to it.

nirwanda360
Music Fan
If I go to the app manager and delete all data it runs fine but only for so long then I'm back to the black screen boot up for a few seconds then back to app draw.
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