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Black Screen on Android

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Black Screen on Android

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Hi ! My spotify premium account used to work fine on my 4.2 Android on my Blu Life Min smartphone but suddently it would't open a and it only shows a black screen. I tried to uninstalled it and install il again and nothing ! Besides, I tried to update my ANdroid but it says that everything is updated...The SD card is internal...I deleeted cachè...can anyone help me? I'm paying premium for nothing ! Thanks

Fred

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Re: Black Screen on Android

Casual Listener

Whipe is not a permanent solution anyway. Seems like there is a problem with the app. I installed an older version and it works fine.

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Re: Black Screen on Android

Casual Listener
Nope, I installed 6.2.0.1028, I think it was the latest non beta. Make
sure you turn off the auto update for Spotify!

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Re: Black Screen on Android

Roadie

Hi @manatop

 

Welcome to the community!

 

Have you tried to update the version of your Android operating system?

 

I've seen the same experience here and it looks like updating the operating system can fix it.

 

Hope it helps. Have an awesome day 🙂

 

P.S. I'm not a Spotify employee

 

If this post solved your issue - Accept it as a solution.

If you like my post - Please add likes to it.

Re: Black Screen on Android

Roadie

Hi manatop. Welcome to the Spotify Community!

 

It seems a bit strange that the Spotify app isn't working on your Android device with version 4.2. My question is, how much memory was left on your internal memory?

 

The Spotify app needs at least 500 MB free space for it to run smoothly. If you have enough space and the Spotify is showing blank screen, try restarting your device first before accessing the app (a couple of seconds will do).

 

If the screen is still blank, you may want to coordinate with Spotify to see what else can they recommend in your situation. You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

 

Thanks,

marlonespi

 

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***I'm not in any means working or related with Spotify. I’m just trying to be helpful, that’s it!***

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Re: Black Screen on Android

Music Fan
I'm getting exactly the same thing, I've reinstalled several times deleted cashe etc.
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Re: Black Screen on Android

Music Fan
I have plenty of memory 3gb and I'm running 6.0.1 marshmallow with no sdcard installed.
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Re: Black Screen on Android

Music Fan
If I go to the app manager and delete all data it runs fine but only for so long then I'm back to the black screen boot up for a few seconds then back to app draw.
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Re: Black Screen on Android

Music Fan
Tried all the solutions to fix the problem and still the same thing, I have a xiaomi redmi note 3 snapdragon, running 6.0.1. Reinstalling or deleting app data fixes the problem very temporary and choosing a song to play usually make the app crash and only open with a black screen.
I've downloaded logcat try and show something but I'll be honest I've no dev or logging experience at all. The logs at the end are the only thing that show up when I try to open.
Screenshot_2016-10-13-10-07-03-901_com.nolanlawson.logcat.png
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Re: Black Screen on Android

Casual Listener

I have exactly the same problem as manatop and nirwanda360. My phone is also a Xiaomi Redmi Note 3 snapdragon, 2GB memory and 16GB, though I'm running Android 5.1, or MIUI  8.0.5.0(LHOMIDG) to be more exact. Until yesterday Spotify was working fine and suddenly I have a black screen when I'm trying to open it. Here is some stuff I did trying to fix it:

I've always had Spotify "locked" so that the memory manager wouldn't close it and also had added it to the exceptions in the memory manager. Therefore, I had no problems until yesterday

I did a clean re-install, looking for folders left in the internal and external storage (there were none), rebooting and then installing. Problem remains. I did it a couple of times btw

I tried to mount my storage on and off, problem remains, even if I install spotify while the storage is unmounted.

I noticed the following. If I force stop the app and delete all cache, when I restart it it will turn on. I will log in and then after a while the app will crash again.

 

Please find me a solution asap otherwise I will have to cancel my subscription, which would be a shame as I like the service.

 

 

 

 

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Re: Black Screen on Android

Music Fan
I'm running the global development rom, marshmallow 6.0.1 6.9.29
I can make it crash every time now by coming out of the app and clicking on the drop down notification bar to go back into the app but I've had it crash just clicking on new songs after I've gone back into the app, I too made sure there was no restrictions on Spotify in the rom setting.
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Re: Black Screen on Android

Music Fan
Added some different logs that seem to have happened after a crash but still not sure what I'm logging or doing.
Screenshot_2016-10-13-11-02-28-881_scd.lcex.png
Screenshot_2016-10-13-11-03-38-710_scd.lcex.png
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