Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375451 Views

541 replies

34 likes

Account
Free
  • 375451 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7526 Views

0 replies

7 likes

  • 7526 Views
  • 0 replies
  • 7 likes

Premium

I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please help

Casual Listener

I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please he...

Joe

Community Legend

484 Views

3 replies

0 likes

  • 484 Views
  • 3 replies
  • 0 likes

Android 4.2.2 doesn't let to log in

Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again said it had server issues. Tried to create another ...

Casual Listener

Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again ...

grezzu

Casual Listener

1655 Views

4 replies

0 likes

Android
Facebook
server
  • 1655 Views
  • 4 replies
  • 0 likes

Spotify used half of my data!

Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That's outrageous. I have attached some examples. As yo...

Newbie

Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That...

Joe

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Kan niet inloggen

Ik heb al 5 jaar een premium account via KPN maar kan nu al een week lang niet naar mijn muziek luisteren vind dit heel erg vervelend en wil graag weer gebruik maken van mijn spotify

Newbie

Ik heb al 5 jaar een premium account via KPN maar kan nu al een week lang niet naar mijn muziek luisteren vind dit heel erg vervelend en wil graag weer gebruik maken van mijn spotify

Hubo

Community Legend

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Solved!! Repeat Offline Playlists in Android App

Hi Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App? ThanksSteph

Casual Listener

Hi   Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App?   Thanks Steph

terryst

Casual Listener

886 Views

2 replies

0 likes

  • 886 Views
  • 2 replies
  • 0 likes

Exiting App

Anyone know how to exit spotify on Samsung S7? The little X has vanished.

Newbie

Anyone know how to exit spotify on Samsung S7? The little X has vanished.

Joe

Community Legend

886 Views

2 replies

0 likes

  • 886 Views
  • 2 replies
  • 0 likes

Retrieving music from SD card

Hi there,Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, it's doubling up on my sd card. How do I get spotify ...

Regular

Hi there, Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, ...

Joe

Community Legend

904 Views

3 replies

0 likes

  • 904 Views
  • 3 replies
  • 0 likes

Solved!! Does not save my songs

As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the screen shot. Please help what should I do?

Regular

As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the sc...

Daniel

Community Legend

1358 Views

11 replies

0 likes

  • 1358 Views
  • 11 replies
  • 0 likes

Solved!! Spotify won't play offline

I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made sure the entire playlist is downloaded, there is enou...

Casual Listener

I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made su...

Richard_Baxter

Casual Listener

1127 Views

4 replies

0 likes

  • 1127 Views
  • 4 replies
  • 0 likes

eq turns off randomly quite fast.

specs:android 6.0.1samsung galaxy s5 pluseverything up to datesince 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium user) for offline use.already deleated everything except the ...

Casual Listener

specs: android 6.0.1 samsung galaxy s5 plus everything up to date since 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium ...

Artifacialic

Regular

1141 Views

5 replies

0 likes

  • 1141 Views
  • 5 replies
  • 0 likes

Offline Data stored on both internal and SD-Card Moto G3

Hi. I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the downloaded Musicfiles ( internal or external SD), but it stores alwa...

Casual Listener

Hi.   I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the download...

Daniel

Community Legend

1577 Views

3 replies

0 likes

  • 1577 Views
  • 3 replies
  • 0 likes

Ad pops up when opening spotify

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad everytime I lock and unlock my phone so I can get back ...

Newbie

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad ever...

Daniel

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Can't download the app

So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the service while abroad, but the latest update has more or l...

Casual Listener

So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the servic...

Daniel

Community Legend

5024 Views

7 replies

0 likes

blocked
play store
region
  • 5024 Views
  • 7 replies
  • 0 likes

Why isn't Spotify showing new releases on the 'new release' page?

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not all new releases. Just take this month as an example, I do n...

Newbie

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not&nbsp...

osornios

Spotify Star

896 Views

1 replies

0 likes

  • 896 Views
  • 1 replies
  • 0 likes

App Goes Unresponsive - Android

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluetooth headset, even after I close Spotify with the Task ...

Music Fan

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028 Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluet...

Joe

Community Legend

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

Control volume on Connect with Android

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. I an not see volume control on the Spotify app itself...

Newbie

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. ...

Joe

Community Legend

4808 Views

8 replies

12 likes

  • 4808 Views
  • 8 replies
  • 12 likes

Sorry, something went wrong

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't be closed. Please help.

Newbie

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't...

Daniel

Community Legend

3751 Views

1 replies

0 likes

  • 3751 Views
  • 1 replies
  • 0 likes

Solved!! Android 7.0 on Google Phone - Spotify stating it's "offline"

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect. The error was ""You're offline. Please connect to the internet and try again." I have Spotify Premium, so that shouldn't be a problem. When I g...

Newbie

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect.  The error was ""You're offline.  Please connect to the internet and try again." &...

Joe

Community Legend

1248 Views

1 replies

0 likes

  • 1248 Views
  • 1 replies
  • 0 likes

Shuffle Playlist plays 1 song and pauses

Phone: Samsung Note 4 (SM-N910F)Android Version: 6.0.1 Spotify Account Type: Free (Shuffle Play) (previously Premium)Spotify Version: 6.2.0.1028 armV7 No SD Card installed on device.Using strong WiFi connection Issue 1: When using Shuffle Play on any...

Casual Listener

Phone: Samsung Note 4 (SM-N910F) Android Version: 6.0.1   Spotify Account Type: Free (Shuffle Play) (previously Premium) Spotify Version: 6.2.0.1028 armV7   No SD Card installed ...

lancetaylor1988

Casual Listener

930 Views

2 replies

1 likes

Android
note 4
Samsung
Shuffle play
stops
  • 930 Views
  • 2 replies
  • 1 likes

Forgets all downloaded offline content - Premium - S4 Mini

I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen to it, and everything that Ive downloaded is not availab...

Music Fan

I download albums and playlists in my S4 Mini spotify android app as a premium u$er. Downloads fine, content is available offline. Then, for some reason, after a day or two, I go back to listen t...

gricser

Newbie

1012 Views

2 replies

0 likes

  • 1012 Views
  • 2 replies
  • 0 likes