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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27322 Views
  • 59 replies
  • 23 likes
  • 27322 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870179 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870179 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24690 Views
  • 3 replies
  • 0 likes
  • 24690 Views
  • 3 replies
  • 0 likes

"This song is not available"

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFiPlease help

  • Newbie
  • I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFi Please help
  • Joe
  • Community Legend
  • 428 Views
  • 5 replies
  • 0 likes
  • 428 Views
  • 5 replies
  • 0 likes

songs ( offline) remove from playlist

Hi,I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've get a little angry... Plz help. Sorry for my English...

  • Casual Listener
  • Hi, I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've...
  • jakub69
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Solved!! Streaming to another Music player

Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy

  • Casual Listener
  • Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy
  • jeoffrey_jimena
  • Newbie
  • 13742 Views
  • 3 replies
  • 0 likes
  • 13742 Views
  • 3 replies
  • 0 likes

Spotify stops playning after every song

HiI have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried to reinstalled the app several times and emtyed cache, but ...

  • Newbie
  • Hi I have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried t...
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Can i save music to external sd card??

Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim. Is this another to good to be true????

  • Newbie
  • Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim...
  • Joe
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Unable to find settings

I tapped on home,browse,search,radio and library could not find settings button on the top right corner

  • Newbie
  • I tapped on home,browse,search,radio and library could not find settings button on the top right corner
  • Joe
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

my app won't download

It just says."go to settings to download using cellular"And I have a 3g connection and the download using cellular button is on toIf anyone could be of some help???

  • Casual Listener
  • It just says."go to settings to download using cellular" And I have a 3g connection and the download using cellular button is on to If anyone could be of some help???
  • bwhiz
  • Casual Listener
  • 1153 Views
  • 3 replies
  • 0 likes
  • downloads issues
  • 1153 Views
  • 3 replies
  • 0 likes

Spotify doesn't stream to Chromecast anymore

Hi guys!Maybe you can help me: my Samsung s4 mini worked very well together with severeal Chromecast Audio devices. But now it doesen't stream the music from Spotify anymore. The devices are all shown in the list, the sound, that the connection is es...

  • Newbie
  • Hi guys! Maybe you can help me: my Samsung s4 mini worked very well together with severeal Chromecast Audio devices. But now it doesen't stream the music from Spotify anymore. The devices are all sh...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

THESE CONNECTION ISSUES, ARE YOU SERIOUS???

I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far as replacing my Note4 with an S7 Edge and a brand n...

  • Visitor
  • I'm seriously fed up with the absolutely ridiculous login times. I've tried every single troubleshooting guide in this forum and beyond to fix the problem, but without success. I've even gone as far ...
  • Joe
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • Connectivity
    Login Errors
    Login problems android
    login time
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Fix To Blank Screen

Hey All, I too was having this issue. I was about to break my phone in two and cancel my subscription. I REALLY hate that I have to be tech genius to work simple things on my phone. And im not implying that I am a tech genius, just get so annoyed wit...

  • Casual Listener
  • Hey All,   I too was having this issue. I was about to break my phone in two and cancel my subscription. I REALLY hate that I have to be tech genius to work simple things on my phone. And im...
  • leilanipolk
  • Newbie
  • 15007 Views
  • 7 replies
  • 0 likes
  • 15007 Views
  • 7 replies
  • 0 likes

Lock screen and review pane player not working

Neither the Lock Screen or Review Pane Players are working on my galaxy s6. I am running a Spotify premium account. Would be grateful of your help as it is driving me mad!!!Thanks v much.

  • Newbie
  • Neither the Lock Screen or Review Pane Players are working on my galaxy s6. I am running a Spotify premium account. Would be grateful of your help as it is driving me mad!!! Thanks v much.
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Solved!! Keep getting "Upgrade now!" message when I hit shuffle

I've been using spotify free on android since August and I've been using it on my laptop since for years. Never had any problems with either. This morning I went to use it on mobile and when I hit shuffle play, like I always do, a message popped up s...

  • Casual Listener
  • I've been using spotify free on android since August and I've been using it on my laptop since for years. Never had any problems with either. This morning I went to use it on mobile and when I hit sh...
  • kute102fm
  • Casual Listener
  • 1945 Views
  • 4 replies
  • 0 likes
  • 1945 Views
  • 4 replies
  • 0 likes

Songs no longer show as downloaded after re-mounting SD card - files still on sd card

Hello all, I've got a problem with my downloaded/offline files on spotify.I have a spotify premium account and for the vacation I set about 3000 songs to offline via spotify. Those files are downloaded to the SD card of my android phone. However, aft...

  • Casual Listener
  • Hello all,   I've got a problem with my downloaded/offline files on spotify. I have a spotify premium account and for the vacation I set about 3000 songs to offline via spotify. Those files a...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

[Android] [LockScreen Gadget] Play again last song or rewind

Hi Spotify Community & Support Helpers, i like so much and enjoy this app 'cause i love listen music all time, almost all the day except when i sleep well, all is good but i would to see you can change the options showed in lockscreen on Android's Ph...

  • Casual Listener
  • Hi Spotify Community & Support Helpers, i like so much and enjoy this app 'cause i love listen music all time, almost all the day except when i sleep 😄 well, all is good but i would to see you ...
  • Joe
  • Community Legend
  • 577 Views
  • 2 replies
  • 0 likes
  • Android
    Gym
    Help Spotify!
    rewind
  • 577 Views
  • 2 replies
  • 0 likes

States offline even when connected to wifi

Help!I have spotify premium, but ever since the last update (about a week ago, version 2.8.0.1029 armV7), spotify on my phone states that I am offline all the time, even when I'm connected to wifi. I can listen to my offline playlists, but I can't ch...

  • Casual Listener
  • Help! I have spotify premium, but ever since the last update (about a week ago, version 2.8.0.1029 armV7), spotify on my phone states that I am offline all the time, even when I'm connected to wif...
  • Joe
  • Community Legend
  • 1461 Views
  • 5 replies
  • 1 likes
  • 1461 Views
  • 5 replies
  • 1 likes

Pops and Clicks in Playback

I've noticed intermittent popping and clicking when listening to playlists, both downloaded and streaming. It appears to be tied to certain actions on my phone which is a Verizon Galaxy Nexus running 4.2.2 Build JDQ39. It seems to happen more when I ...

  • Casual Listener
  • I've noticed intermittent popping and clicking when listening to playlists, both downloaded and streaming. It appears to be tied to certain actions on my phone which is a Verizon Galaxy Nexus running...
  • C3232
  • Newbie
  • 3860 Views
  • 7 replies
  • 0 likes
  • 3860 Views
  • 7 replies
  • 0 likes

Why doesn't my mobile app let me play music?

For the past couple of days i have been trying to listen to my saved music on my Spotify app and it hasn't been allowing me to do so, the only time that i have been able to listen to music is on my computer at home.

  • Casual Listener
  • For the past couple of days i have been trying to listen to my saved music on my Spotify app and it hasn't been allowing me to do so, the only time that i have been able to listen to music is on my c...
  • avillag
  • Casual Listener
  • 429 Views
  • 2 replies
  • 1 likes
  • 429 Views
  • 2 replies
  • 1 likes

Only Shuffle mode on Tablet (Nexus 7 2013)

From time to time (can't figure out why) Spotify doesn't allow to pick a song to play. Only Shuffle available... I'm on Nexus 7 2013 running Android 6.0.1 and even tried the Spotify Beta version, but didn't help

  • Casual Listener
  • From time to time (can't figure out why) Spotify doesn't allow to pick a song to play. Only Shuffle available... I'm on Nexus 7 2013 running Android 6.0.1 and even tried the Spotify Beta version, but...
  • jplinhares
  • Casual Listener
  • 606 Views
  • 4 replies
  • 0 likes
  • 606 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Search is not working

I've just changed to Samsung S6 - I cannot use the search function (it just keeps throwing me out). I could search fine on Sunday (day 1) but not yesterday or today. I have tried today on iPhone 4 and it seems to be working fine Any suggestions - it'...

  • Casual Listener
  • I've just changed to Samsung S6 - I cannot use the search function (it just keeps throwing me out).  I could search fine on Sunday (day 1) but not yesterday or today.  I have tried today ...
  • CiaraB
  • Casual Listener
  • 695 Views
  • 2 replies
  • 0 likes
  • 695 Views
  • 2 replies
  • 0 likes