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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839161 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839161 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13585 Views
  • 1 replies
  • 0 likes
  • 13585 Views
  • 1 replies
  • 0 likes

Sometimes Spotify on Android keeps resetting the shuffle button position

I'd like for the app to remember it until I reset it, I think this is the default behaviour for most music players.The only problem is, I couldn't find a way to consistently reproduce it yet.How to reproduce:I select a playlist, select first song to ...

  • Newbie
  • I'd like for the app to remember it until I reset it, I think this is the default behaviour for most music players. The only problem is, I couldn't find a way to consistently reproduce it yet. How ...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Solved!! Non funziona più

Scusate il mio spotify premium mi è stato offerto gratuitamente dalla vodafone. Un abbonamento annuale che dovrebbe scadere il 10/2016 mi sono arrivati dei messaggi dalla vodafone che mi dicono che è impossibile aggiornare il mio spotify e mantenere ...

  • Casual Listener
  • Scusate il mio spotify premium mi è stato offerto gratuitamente dalla vodafone. Un abbonamento annuale che dovrebbe scadere il 10/2016 mi sono arrivati dei messaggi dalla vodafone che mi dicono che è...
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Cannot login

Using android and upon entering the details and pressing the login button. Spotify replied that I have created account. I clicking login button not sign up button.

  • Visitor
  • Using android and upon entering the details and pressing the login button. Spotify replied that I have created account. I clicking login button not sign up button.
  • user-removed
  • Not applicable
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Android volume control of other device is easily broken

All other apps such as Undok or Chromecast have no issues.Spotify connects succesfully to other devices but loses correct volume control, especially after unlocking. HTC One M7. Please test and fix.

  • Regular
  • All other apps such as Undok or Chromecast have no issues. Spotify connects succesfully to other devices but loses correct volume control, especially after unlocking.   HTC One M7.   P...
  • Steph_B
  • Roadie
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

how is the new update?should i get it?

Is it more commercials,and more stupid changes or did they fix any/all of the crap theyv done to make it lame af?song limits,commercials,artist follow unfollow problem,lay out, recommercialing me everytime i change repeatedly you know it say half and...

  • Regular
  • Is it more commercials,and more stupid changes or did they fix any/all of the crap theyv done to make it lame af?song limits,commercials,artist follow unfollow problem,lay out, recommercialing me eve...
  • xleverc
  • Regular
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Spotify crashing my phone

I recently subscribed to spotify premium. The day i subscribed ive had an issue with at random times my music player will not make any sound, even though it shows the songs still playing, and then a couple minutes after my phone will shut down by its...

  • Casual Listener
  • I recently subscribed to spotify premium. The day i subscribed ive had an issue with at random times my music player will not make any sound, even though it shows the songs still playing, and then a ...
  • Hi_luca
  • Casual Listener
  • 1093 Views
  • 3 replies
  • 1 likes
  • Spotify crashing Android
  • 1093 Views
  • 3 replies
  • 1 likes

Solved!! Listen on Android in car

Hello All. First time posting. I tried searching for this but was unsuccessful so please excuse me if this is a question already answered... in that case, if you can direct me to the answer, that is fine as well. New Spotify Member, using Android Not...

  • Casual Listener
  • Hello All.  First time posting.  I tried searching for this but was unsuccessful so please excuse me if this is a question already answered... in that case, if you can direct me to the answ...
  • BKaufmann57
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Local files not available on Adroid

So until now playing my local files and having them offline on my Samsung galaxy S5 has always worked fine, but suddenly a couple days ago all my local files were greyed out and now i can´t download them anymore. I have tried evertything from deletin...

  • Newbie
  • So until now playing my local files and having them offline on my Samsung galaxy S5 has always worked fine, but suddenly a couple days ago all my local files were greyed out and now i can´t download ...
  • rloveman
  • Casual Listener
  • 1110 Views
  • 1 replies
  • 1 likes
  • 1110 Views
  • 1 replies
  • 1 likes

Spotify keeps deleting downloaded playlists.

I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances. one involving travel so I was left musicless when I needed it most. The other time being today So i look at my phone ...

  • Casual Listener
  • I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances.  one involving travel so I was left musicless when I needed i...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

deleting al my music

hey spotify and spotify users, yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475),I was downloading them again in the night and a phew minutes ago I looked again and it deleted 645 songs again.how can I solve this p...

  • Newbie
  • hey spotify and spotify users,   yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475), I was downloading them again in the night and a phew minutes ago I look...
  • 250 Views
  • 0 replies
  • 0 likes
  • Deleting
    deleting musics
    discarding
    not working
    problem
    problem with app speed for android
    Problems with premium account
    unable to play
  • 250 Views
  • 0 replies
  • 0 likes

I have a spotify account connected to my facebook that i do not use

I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tried the recommended method but since I log in with ...

  • Newbie
  • I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tr...
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Useless on htc one

The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use spotify when im not at home since i have all my mu...

  • Newbie
  • The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Spotify Android 6.0 SD Kart Sorunu.

LG G3 (Android 6.0) kullanıyorum. 5.0 kullanırken SD karta otomatik olarak depoluyordu. 6.0'a geçince Dahili hafızaya depolamaya başladı. Üç kez kaldırıp yeniden yüklememe rağmen sorunum çözülmedi. Hafıza kartınada biçimlendirip denedim. Galiba soeun...

  • Casual Listener
  • LG G3 (Android 6.0) kullanıyorum. 5.0 kullanırken SD karta otomatik olarak depoluyordu. 6.0'a geçince Dahili hafızaya depolamaya başladı. Üç kez kaldırıp yeniden yüklememe rağmen sorunum çözülmedi. H...
  • ykpumt1
  • Casual Listener
  • 1222 Views
  • 4 replies
  • 1 likes
  • 1222 Views
  • 4 replies
  • 1 likes

download error

i can`t download any playlist, because the app say that i already use 3 divices, what can i do to solve the problem? please help me

  • Newbie
  • i can`t download any playlist, because the app say that i already use 3 divices, what can i do to solve the problem? please help me
  • driveflanger
  • Community Legend
  • 143 Views
  • 1 replies
  • 1 likes
  • 143 Views
  • 1 replies
  • 1 likes

my volume keeps changing while a song is playing

My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and downloading all the songs over again but it didn't...

  • Casual Listener
  • My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and...
  • driveflanger
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Vocals almost inaudible

Hi, I'm listening on Android and while the instrumentation sounds fine the vocals are very, very low in the mix, and are kind of muffled and "echo." I deleted data and cache numerous times, turned off normalize volume, made sure everything with my eq...

  • Newbie
  • Hi,    I'm listening on Android and while the instrumentation sounds fine the vocals are very, very low in the mix, and are kind of muffled and "echo." I deleted data and cache numerous t...
  • Steph_B
  • Roadie
  • 1122 Views
  • 1 replies
  • 2 likes
  • 1122 Views
  • 1 replies
  • 2 likes

songs disapear

I have recently downloaded songs from an artist and I saved them so that I could listen later but when I went to listen to the songs they didn't even exist anymore but my friend still has the songs what's going on?

  • Newbie
  • I have recently downloaded songs from an artist and I saved them so that I could listen later but when I went to listen to the songs they didn't even exist anymore but my friend still has the songs w...
  • Steph_B
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

OFFLINE MODE ISSUES

I am on deployment and have lost the ability to play any of my music offline. It said to go online and verify that you are a Premium member which I am and did and it still does not work. Unfortunately I will not be able to connect my devices to wifi ...

  • Newbie
  • I am on deployment and have lost the ability to play any of my music offline.  It said to go online and verify that you are a Premium member which I am and did and it still does not work.  ...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Descargo la app a mi samsung s6 y no me aparece en el escritorio

Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?

  • Newbie
  • Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?
  • Steph_B
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Offline problem

Hello everybody, When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?

  • Newbie
  • Hello everybody,   When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?
  • Steph_B
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Env: prod