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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1078 Views
  • 0 replies
  • 4 likes

Recalled

Recalled

  • Newbie
  • Recalled
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Playlist the Song Title is different to the song playing.

I've downloaded my playlist (1000+ tracks) and the song name does not match the title playing. E.g. track info displays apocalyptica but Spotify plays approaching nirvana. ~20 songs later it displays the correct title.

  • Casual Listener
  • I've downloaded my playlist (1000+ tracks) and the song name does not match the title playing. E.g. track info displays apocalyptica but Spotify plays approaching nirvana. ~20 songs later it displays...
  • gavriyashar
  • Casual Listener
  • 950 Views
  • 2 replies
  • 1 likes
  • 950 Views
  • 2 replies
  • 1 likes

Problem with starting songs from FB Messenger on Android

Hi! I'm having problem with opening songs via "Open" button in the Messenger App.After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blink of an eye (yes blink) I'm once again in Messenger. It is rea...

  • Newbie
  • Hi!   I'm having problem with opening songs via "Open" button in the Messenger App. After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blin...
  • 715 Views
  • 0 replies
  • 0 likes
  • problem
  • 715 Views
  • 0 replies
  • 0 likes

Solved!! Autostart on android

Hi, So I have been using spotify for a little, but noticed something recently. Spotify keeps automatically starting on my Android (HTC M8) phone after I close out. While this may not be a huge issue for some people, it bothers me when apps autostart ...

  • Casual Listener
  • Hi, So I have been using spotify for a little, but noticed something recently.  Spotify keeps automatically starting on my Android (HTC M8) phone after I close out.  While this may not be...
  • TallMartin
  • Regular
  • 17523 Views
  • 4 replies
  • 0 likes
  • 17523 Views
  • 4 replies
  • 0 likes

Latest update : losing offline tracks EVERY DAY!!!!!!!

So the latest update 6.1.0.1088 armV7 that was released a few days ago.What a ****ing disaster.The disappearing-offline-music problem is actually WORSE!!!!! Like : I am having to redownload 40-50 tracks every ****ing day. Spotify premium - what a pat...

  • Roadie
  • So the latest update 6.1.0.1088 armV7 that was released a few days ago. What a ****ing disaster. The disappearing-offline-music problem is actually WORSE!!!!!  Like : I am having to redownloa...
  • woodandrew90
  • Roadie
  • 605 Views
  • 5 replies
  • 0 likes
  • 605 Views
  • 5 replies
  • 0 likes

Sony srs hg1

Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.

  • Regular
  • Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.
  • Joe
  • Community Legend
  • 1678 Views
  • 11 replies
  • 0 likes
  • 1678 Views
  • 11 replies
  • 0 likes

Spotify android tv

Bonjour j'ai un problème avec le téléchargement de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et il mon dit que spotify n'était plus sur Google play et j'...

  • Newbie
  • Bonjour j'ai un problème avec le téléchargement  de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et ...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Network Issues

I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I will select a song and then turn off my screen and...

  • Newbie
  • I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Music wont play

Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tried logging out multiple times and it still keeps ha...

  • Newbie
  • Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tri...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Spotify files are not playable

Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently, all my offline songs I had downloaded were desync...

  • Newbie
  • Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently...
  • Skiba
  • Newbie
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Spotify 14 days abroad

I live in the UK but after my travel in africa I can't access my acount

  • Visitor
  • I live in the UK but after my travel in africa I can't access my acount
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
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Continuous volume change on every song

I'm having some issues with Spotify as of today, whenever I listen to music, the volume level fluctuates from loud to soft volume, I have tried turning the "Normalize volume" setting on and off, no difference. My equalizer is set to "Normal" (Samsung...

  • Casual Listener
  • I'm having some issues with Spotify as of today, whenever I listen to music, the volume level fluctuates from loud to soft volume, I have tried turning the "Normalize volume" setting on and off,...
  • ThomJV
  • Casual Listener
  • 544 Views
  • 2 replies
  • 0 likes
  • 544 Views
  • 2 replies
  • 0 likes

Songs not playing???

Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any song from it, the song immediately skipped before one...

  • Newbie
  • Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any so...
  • 548 Views
  • 0 replies
  • 1 likes
  • 548 Views
  • 0 replies
  • 1 likes

Playback stops, then my phone becomes unresponsive

Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone becomes unresponsive. I turn it off and try to restart it...

  • Regular
  • Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone become...
  • takesolace
  • Regular
  • 799 Views
  • 9 replies
  • 0 likes
  • 799 Views
  • 9 replies
  • 0 likes

Always autoplays

I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spotify to stop this, it doesn't not happen with Pando...

  • Newbie
  • I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spo...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
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Downloaded music

So, this is the 3rd time the Application does this to me. I have a lot of playlist saved that I like to hear offline. Today i open my Spotify App and I noticed the green arrow was not on any of my playlist. I went to the "Storage" option and I notice...

  • Roadie
  • So, this is the 3rd time the Application does this to me.   I have a lot of playlist saved that I like to hear offline. Today i open my Spotify App and I noticed the green arrow was not on...
  • cratto-oe
  • Newbie
  • 725 Views
  • 3 replies
  • 0 likes
  • 725 Views
  • 3 replies
  • 0 likes

Offline listening

I downloaded two Playlists to my phone last night. However today when I tried to listen to them offline the songs would stop halfway through; some wouldn't play at all and others would get 3/4 of the way through then skip to the next song. Needless t...

  • Newbie
  • I downloaded two Playlists to my phone last night. However today when I tried to listen to them offline the songs would stop halfway through; some wouldn't play at all and others would get 3/4 of the...
  • ethancazel
  • Newbie
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Song will cut out after starting

Usually, once per day, it will cut the song off after I start a new one, what I mean by that is the song says it's playing but no sound is coming out. This has happened for over a year for me and I don't know how to fix it. I always have to restart m...

  • Newbie
  • Usually, once per day, it will cut the song off after I start a new one, what I mean by that is the song says it's playing but no sound is coming out. This has happened for over a year for me and I d...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Crackling/static only on saved palylists

As the title says i hear a crackle and static like noise only on my offline saved playlist through my bluetooth headphones. Weird part is i hear no crackle through bluetooth in my car and youtube and spotify stream through headset is fine. Only a sli...

  • Visitor
  • As the title says i hear a crackle and static like noise only on my offline saved playlist through my bluetooth headphones. Weird part is i hear no crackle through bluetooth in my car and youtube and...
  • user-removed
  • Not applicable
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes