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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857571 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857571 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21627 Views
  • 3 replies
  • 0 likes
  • 21627 Views
  • 3 replies
  • 0 likes

Solved!! Displays song titles that arent on Spotify?

So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not available on spotify at all. The first time I thou...

  • Casual Listener
  • So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not...
  • Bittencourt
  • Spotify Star
  • 950 Views
  • 5 replies
  • 0 likes
  • Android
    missing songs
    title bar
  • 950 Views
  • 5 replies
  • 0 likes

Solved!! question about offline playlist on my phone...having to re download

I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccidently tapped the offline sync tab and I lost the playlis...

  • Regular
  • I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccid...
  • driveflanger
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Music stops out of nowhere!

Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having anyhing alike?

  • Casual Listener
  • Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having ...
  • Gpwolter
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Samsung note 3 otg to DAC

I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?

  • Casual Listener
  • I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?
  • ZorkII
  • Roadie
  • 1555 Views
  • 3 replies
  • 0 likes
  • 1555 Views
  • 3 replies
  • 0 likes

Download problems

I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device for spotify; my mobile phone. I ended up deleting s...

  • Visitor
  • I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device ...
  • Joe
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! 1 euro 3 months error

I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing happens. Anybody can help?

  • Casual Listener
  • I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing ...
  • Cillencio
  • Casual Listener
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

[ANDROIDTV] TV app stucks at boot screen

The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify logo and the three jumping dots and that's it. Btw we can s...

  • Newbie
  • The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify log...
  • 243 Views
  • 0 replies
  • 1 likes
  • 243 Views
  • 0 replies
  • 1 likes

Solved!! Hardwell - United We Are Song crash spotify app

Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.

  • Casual Listener
  • Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.
  • Stramp81
  • Casual Listener
  • 394 Views
  • 5 replies
  • 0 likes
  • 394 Views
  • 5 replies
  • 0 likes

Premium - doesn't work offline on my Android

Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it. Thank you

  • Newbie
  • Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it.  Thank you 🙂
  • Joe
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Download

I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to music offline all day and now I can't so it's eati...

  • Casual Listener
  • I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to...
  • Joe
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium - only plays randomly

Hey folks how do I play my playlists on normal order, nor randomly?Yes, I'm premium, and my playlists only play randomly.

  • Newbie
  • Hey folks how do I play my playlists on normal order, nor randomly? Yes, I'm premium, and my playlists only play randomly.
  • Joe
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Music disappearing

I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my cellular data on, and didn't know all my music was d...

  • Casual Listener
  • I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my c...
  • Marplatense
  • Regular
  • 327 Views
  • 4 replies
  • 0 likes
  • 327 Views
  • 4 replies
  • 0 likes

GS5 not showing local songs?

Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library?

  • Casual Listener
  • Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library? 
  • Daniel
  • Community Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Solved!! Problem about my spotify storage

I have a problem about my spotify storage. Even i listen song -not just download - it effecta my storage. Is it normal or i can do something for this?

  • Casual Listener
  • I have a problem about my spotify storage. Even i listen song -not just download - it effecta my storage. Is it normal or i can do something for this?
  • Daniel
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Solved!! Can't delete offline songs

Hi guys, This is a 2 part problem 1. For some reason when I save an album it automatically starts to download. 2. When I toggle the download button on and off the songs never get deleted. I know this because the songs will still have the green icon i...

  • Casual Listener
  • Hi guys,   This is a 2 part problem   1. For some reason when I save an album it automatically starts to download.   2. When I toggle the download button on and off the songs nev...
  • Kompart23
  • Casual Listener
  • 2307 Views
  • 2 replies
  • 0 likes
  • Delete offline title
    Offline download
  • 2307 Views
  • 2 replies
  • 0 likes

Settings has no option for Storage changes

Hi, I want to be able to save my offline playlist data to my SD card, but the option just doesnt appear in the settings menu. I have the latest version of spotify, I've cleared the data and reinstalled the app but nothing helps. Any help would be gre...

  • Casual Listener
  • Hi,    I want to be able to save my offline playlist data to my SD card, but the option just doesnt appear in the settings menu.   I have the latest version of spotify, I've cleare...
  • Joe
  • Community Legend
  • 949 Views
  • 7 replies
  • 1 likes
  • 949 Views
  • 7 replies
  • 1 likes

Songs I don't want are goin in my library

Why is it when I listen to a station or an artist online all off the songs go to my library. Some are even downloaded for offline but I don't want them there. I have to go through and delete all the songs that I listened to on the station.

  • Casual Listener
  • Why is it when I listen to a station or an artist online all off the songs go to my library. Some are even downloaded for offline but I don't want them there. I have to go through and delete all the ...
  • Daniel
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Internet connection

When i listen with 4g or wifi for that matter, and then put my screenlock on, the internet connection get lost after about one song. When i unlock the screen the song start playing agan. I have already tried and reinstall and uppgrade spotify to the ...

  • Newbie
  • When i listen with 4g or wifi for that matter, and then put my screenlock on, the internet connection get lost after about one song. When i unlock the screen the song start playing agan. I have alrea...
  • user-removed
  • Not applicable
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Android Infinite Repeat Bug

I found a bug that affects non-premium android users that allows them to play the same song on their phone over and over without any commercial interuption. Note: You have to use the desktop version in order for it to work. I'll lay out how the bug w...

  • Newbie
  • I found a bug that affects non-premium android users that allows them to play the same song on their phone over and over without any commercial interuption. Note: You have to use the desktop version ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes