Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43960 Views
  • 66 replies
  • 25 likes
  • 43960 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878804 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878804 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26606 Views
  • 4 replies
  • 0 likes
  • 26606 Views
  • 4 replies
  • 0 likes

Superuser Contribution Forced premium try

Hi,I use spotify occasionally. Today I started listening to songs and suddenly it said that I had to download premium 7 day try out. I didn't want it, but what ever I did it popped back up and finally I had to press it.I think this is veeery bad. Why...

  • Newbie
  • Hi, I use spotify occasionally. Today I started listening to songs and suddenly it said that I had to download premium 7 day try out. I didn't want it, but what ever I did it popped back up and fina...
  • Alejandar
  • Spotify
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Older devices that will stream spotify

I am looking into going mobile with Spotify. I work out on the production floor, so needless to say, streaming to my computer isn't going to work anymore. Now, I could rush out and buy the latest and greatest iPod/iPad/thingermajigger, but I'm old an...

  • Newbie
  • I am looking into going mobile with Spotify.  I work out on the production floor, so needless to say, streaming to my computer isn't going to work anymore.  Now, I could rush out and buy th...
  • Alejandar
  • Spotify
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! What do these information stand for on spotify playlist ?

When you swipe right on the picture of a playlist. It displays a date and time.What does that mean?? what date and time is that?

  • Casual Listener
  • When you swipe right on the picture of a playlist. It displays a date and time. What does that mean?? what date and time is that?
  • missk25
  • Casual Listener
  • 26108 Views
  • 3 replies
  • 1 likes
  • 26108 Views
  • 3 replies
  • 1 likes

Solved!! Annoying message saying to delete Playlist or clear system

I get this message popping up saying to delete Playlist or clear everything from my settingside and the only button I can click is "ok" then I have less then a second and it pops right back up, over and over and over till I eventually get tired of it...

  • Newbie
  • I get this message popping up saying to delete Playlist or clear everything from my settingside and the only button I can click is "ok" then I have less then a second and it pops right back up, over ...
  • osornios
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Very often receiving song not available message.

My spotify usually works fine, i use it in the car to stream music via bluetooth, it never has a problem with playing downloaded tracks but when i try and stream a song about 1 in every 3 times it will say song not available, then get stuck in a rut ...

  • Newbie
  • My spotify usually works fine, i use it in the car to stream music via bluetooth, it never has a problem with playing downloaded tracks but when i try and stream a song about 1 in every 3 times it wi...
  • Alejandar
  • Spotify
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Playing non-downloaded songs seems broken

Recently when I've tried to stream or download music using WiFi I receive a message saying the song can't be played, even if I have a solid WiFi connection. If I then login to YouTube and stream a song on that it streams fine over WiFi, so I'm convin...

  • Newbie
  • Recently when I've tried to stream or download music using WiFi I receive a message saying the song can't be played, even if I have a solid WiFi connection. If I then login to YouTube and stream a so...
  • osornios
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

My offline music disappear, again and again and again and again and again

My offline music disappear, again and again. I have a premium account and only offline music on one device. I have restarted, reinstalled, cleared devices.... but randomly my offline music clears on my phone. Could have started when I got the new pho...

  • Casual Listener
  • My offline music disappear, again and again.  I have a premium account and only offline music on one device.  I  have restarted,  reinstalled,  cleared devices....  but ...
  • osornios
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Local Music Being Deleted

Hello,Quite often (at least once a month) my Spotify app will suddenly unchecked the "Download" box on my songs and delete them all, usually after the app has crashed on startup (that's the only effect, it sometimes makes me log in again). Why is thi...

  • Newbie
  • Hello, Quite often (at least once a month) my Spotify app will suddenly unchecked the "Download" box on my songs and delete them all, usually after the app has crashed on startup (that's the only ...
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Spotify plugin for Traktor

Hola, Soy cliente premium y no puedo ver la opcion de mover de lugar el almacenamiento en android y tengo la version 6.0.0.864.Me pueden decir su es un bug o propio de la version? Gracias

  • Newbie
  • Hola, Soy cliente premium y no puedo ver la opcion de mover de lugar el almacenamiento en android y tengo la version 6.0.0.864.Me pueden decir su es un bug o propio de la version? Gracias
  • osornios
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Transfer SD card to New phone

I downloaded all my songs to an SD card and put that in my new phone, can I get spotify to recognize all the music downloaded on the SD?

  • Newbie
  • I downloaded all my songs to an SD card and put that in my new phone, can I get spotify to recognize all the music downloaded on the SD?
  • Joe
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Android battery drain, phone heats up, when offline/airplane mode

Samsung S7.When I don't have service and put phone to airplane mode. Then go to my offline play lists for music. My phone gets super hot and drains battery life. Are there any known solved fixes?

  • Newbie
  • Samsung S7. When I don't have service and put phone to airplane mode. Then go to my offline play lists for music. My phone gets super hot and drains battery life. Are there any known solved fixes?
  • navaira
  • Roadie
  • 1877 Views
  • 7 replies
  • 1 likes
  • 1877 Views
  • 7 replies
  • 1 likes

Equalizer using spotify connect

Why isn't there a feature to use equalizer with spotify connect via gramofon player?I have a klipsch stadium and I need the function to tone down the base so that the neighbours doesn't have to pick up broken cups and dishes.Please look into this.

  • Newbie
  • Why isn't there a feature to use equalizer with spotify connect via gramofon player? I have a klipsch stadium and I need the function to tone down the base so that the neighbours doesn't have to p...
  • Joe
  • Community Legend
  • 797 Views
  • 1 replies
  • 3 likes
  • 797 Views
  • 1 replies
  • 3 likes

won't play or download via wifi

Greetings. I want to play Spotify on an android tablet connected to my home sound system, but controlled remotely from an android phone. The only way Spotify will connect to other devices is via mobile network. To stream or download, I have to turn “...

  • Casual Listener
  • Greetings. I want to play Spotify on an android tablet connected to my home sound system, but controlled remotely from an android phone.   The only way Spotify will connect to other ...
  • Joe
  • Community Legend
  • 826 Views
  • 3 replies
  • 0 likes
  • 826 Views
  • 3 replies
  • 0 likes

API access limitation

Is there any limitation on accessing Spotify through API? for example, I cannot call API more than 10,000 time a day?

  • Newbie
  • Is there any limitation on accessing Spotify through API? for example, I cannot call API more than 10,000 time a day?
  • Dreadlord
  • Community Legend
  • 854 Views
  • 1 replies
  • 0 likes
  • 854 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share music with friends using Samsung J5

Why I can´t share music with other users ? I have some friends but if I wanna share music, they don´t appear. I use Samsung J5 Android.Thanks

  • Casual Listener
  • Why I can´t share music with other users ?   I have some friends but if I wanna share music, they don´t appear.   I use Samsung J5 Android. Thanks 
  • Giovannanarcisa
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Solved!! HELP! My Music Stops Playing

Hello. I currently use a Galaxy s6 and i notice that if i dont have the song downloaded with premium, the song will pause/stop randomly if im not in the app. I noticed it does this with also soundcloud. Any help? Thank You

  • Casual Listener
  • Hello. I currently use a Galaxy s6 and i notice that if i dont have the song downloaded with premium, the song will pause/stop randomly if im not in the app. I noticed it does this with also soundclo...
  • garrison_m991
  • Casual Listener
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes

Crashing upon search

Sony Xperia Z1, Android 4.3Search comes up and works except for specific search letter combinations! Very strange. A sequence starting with the letters "go" or "ro" immediately causes the app to crash. The app comes up again without problems although...

  • Newbie
  • Sony Xperia Z1, Android 4.3 Search comes up and works except for specific search letter combinations! Very strange. A sequence starting with the letters "go" or "ro" immediately causes the app to cr...
  • mysteryoneal12
  • Newbie
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Still facing radio autoplay issue

As other users have stated, when I finish a Playlist or an album, a radio based on said Playlist or album immediately starts suggesting songs. I would like to be able to have the option to not play any music after a playlist is completed, as I like t...

  • Newbie
  • As other users have stated, when I finish a Playlist or an album, a radio based on said Playlist or album immediately starts suggesting songs. I would like to be able to have the option to not play a...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Is WiF needed

Hi. I'd like to know, if I play songs from my cell phone that is "saved", not downloaded, will I be useing my internet minutes, or will I need WiFi? Or is that only when I play songs that were "downloaded" Thanks so much.

  • Casual Listener
  • Hi. I'd like to know, if I play songs from my cell phone that is "saved", not downloaded, will I be useing my internet minutes, or will I need WiFi? Or is that only when I play songs that were "downl...
  • lssilveira11
  • Casual Listener
  • 371 Views
  • 3 replies
  • 1 likes
  • 371 Views
  • 3 replies
  • 1 likes

How can I get + 6 months?

I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six months..

  • Newbie
  • I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six m...
  • Joe
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes