Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
When using the Google App on Android 5.1 (cat s40 device) in parallel to listening to Spotify music, the music leaps: it breaks for the fraction of a second, then resumes at a later time stamp than the break would have lasted. Similar to as if I'd le...
When using the Google App on Android 5.1 (cat s40 device) in parallel to listening to Spotify music, the music leaps: it breaks for the fraction of a second, then resumes at a later time stamp than t...
Spotify Star
933 Views
8 replies
0 likes
Hello,I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version. What can be wrong there? Best Regards
Hello, I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version....
Newbie
4749 Views
5 replies
0 likes
Hi, I can't log AT ALL. no devices work samsung s7, Mac os x I did the reet link and still can't sign in on S7 . I was going to sign up for preomeium service but if you can;t even sign in whats the point.... itunes/apple music ?
Hi, I can't log AT ALL. no devices work samsung s7, Mac os x I did the reet link and still can't sign in on S7 . I was going to sign up for preomeium service but if you can;t even sign in whats the p...
Spotify Star
462 Views
5 replies
0 likes
I login with Facebook how do I change it to where I login with a username and password. I cannot find the option change password
I login with Facebook how do I change it to where I login with a username and password. I cannot find the option change password
Community Legend
258 Views
1 replies
0 likes
Whatever I am listening to, be it an album, playlist or radio, on either the android app on my phone or tablet or on my PC, after a certain amount of time it will stop and start playing a specific artist radio instead, always the same. This happens a...
Whatever I am listening to, be it an album, playlist or radio, on either the android app on my phone or tablet or on my PC, after a certain amount of time it will stop and start playing a specific ar...
248 Views
0 replies
0 likes
Hi guys, I am trying to listening my local musics on my phone (Motorola Style - Android), but everytime that I do play, come a error: This music isn´t available, have a look please:As you can see, I already put my local songs. I want to listen the mu...
Hi guys, I am trying to listening my local musics on my phone (Motorola Style - Android), but everytime that I do play, come a error: This music isn´t available, have a look please: ...
Casual Listener
437 Views
4 replies
0 likes
I've just returned from canada and I cant login. The message pops up saying unable to login from another country. How can I reset it as i am now back in Australia??
I've just returned from canada and I cant login. The message pops up saying unable to login from another country. How can I reset it as i am now back in Australia??
171 Views
0 replies
0 likes
When i click on play, it jumps through all the songs as if searching but wont play any of them.......
When i click on play, it jumps through all the songs as if searching but wont play any of them.......
Community Legend
199 Views
1 replies
0 likes
After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium. Your android app functions gloriously when initially installed on my phone… the discover weekly podcast is ...
After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium. Your android app functions gloriously when init...
Casual Listener
1230 Views
7 replies
0 likes
There is loads of issues with this topic, but , it still has not bee resolved, I love Spotify , but the amount of drain on the battery tells me this app needs some serious work, I am fully updated, so It can be safe to say the battery drainage still ...
There is loads of issues with this topic, but , it still has not bee resolved, I love Spotify , but the amount of drain on the battery tells me this app needs some serious work, I am ful...
290 Views
0 replies
0 likes
Hello, I own a galaxy s7 and wanted to download my music so that I can listen to it offline but it doesn't work, I can only download playlist but not all songs, I had an iphone 6 and I could download all my music so and listen to any one without bein...
Hello, I own a galaxy s7 and wanted to download my music so that I can listen to it offline but it doesn't work, I can only download playlist but not all songs, I had an iphone 6 and I could download...
Community Legend
274 Views
1 replies
0 likes
I'm new to android after having been stuck with the iPhone's terrible podcast player. So I download Spotify, subscribe to my favorite podcast, and have a list of over 200 podcasts (all of which I've heard). If I click on each one, my choices are Down...
I'm new to android after having been stuck with the iPhone's terrible podcast player. So I download Spotify, subscribe to my favorite podcast, and have a list of over 200 podcasts (all of which I've ...
Music Fan
3008 Views
2 replies
42 likes
I want to create a set of new voice commands using automate for android. I can send app broadcasts, but how do I find out how to configure it? Specifically I want to like a song, add a song to a players to, or remove a song from the play list. It mig...
I want to create a set of new voice commands using automate for android. I can send app broadcasts, but how do I find out how to configure it? Specifically I want to like a song, add a song to a play...
267 Views
0 replies
0 likes
Hello!So I have this issue when opening spotify that it doesn't open up, only opens to a black screen and tells me "No storage area found". My phone is Android Galaxy S5 Neo, Lollipop. My phone doesn't let me to change the app permissions.
Hello! So I have this issue when opening spotify that it doesn't open up, only opens to a black screen and tells me "No storage area found". My phone is Android Galaxy S5 Neo, Lollipop. My phone doe...
Spotify Star
602 Views
1 replies
0 likes
My music stopa playing when u am i a song. I have to unlock my phone and open spotify then it will start playing again. How do I get it to continue playing without stoping?
My music stopa playing when u am i a song. I have to unlock my phone and open spotify then it will start playing again. How do I get it to continue playing without stoping?
Spotify Star
355 Views
1 replies
1 likes
Hello here is my problem; after reboot phone ( in this case galaxy s7 ) i find erase all my downloaded playlist, not every reboot but randomly. It worked the same randomly on older smartphone. I usually Save downloaded playlist to sd card. Finally i ...
Hello here is my problem; after reboot phone ( in this case galaxy s7 ) i find erase all my downloaded playlist, not every reboot but randomly. It worked the same randomly on older smartphone. I usua...
Music Fan
285 Views
1 replies
1 likes
I'm new to spotify I downloaded some entire albums for offline use, I then went threw those albums and deleted the songs I didn't won't but every time I go back online it redownloads all the songs I deleted from the albums please help
I'm new to spotify I downloaded some entire albums for offline use, I then went threw those albums and deleted the songs I didn't won't but every time I go back online it redownloads all the songs I ...
Community Legend
285 Views
1 replies
0 likes
it's been working fine for awhile on my phone but today when i clicked on spotify it has sign in/sign up and i have an account and i'm logged into it on my PC but i can't get into it on my phone. i try facebook and it asks for a passcode which i don'...
it's been working fine for awhile on my phone but today when i clicked on spotify it has sign in/sign up and i have an account and i'm logged into it on my PC but i can't get into it on my phone. &n...
322 Views
0 replies
0 likes
Spotify se para despues de algunas canciones, es decir se cancela, en un samsung grand prime sistema android.
Spotify se para despues de algunas canciones, es decir se cancela, en un samsung grand prime sistema android.
Casual Listener
788 Views
3 replies
0 likes
Just another mention here about how poorly chromecast is supported by spotify. In addition to this issue which everybody seems to be experiencing, I get all sorts of other problems. Most notably, I am always needing to restart spotify on my android d...
Just another mention here about how poorly chromecast is supported by spotify. In addition to this issue which everybody seems to be experiencing, I get all sorts of other problems. Most notably, I a...
Regular
545 Views
2 replies
1 likes
