Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Since getting a new phone I'm unable to access premium i can log in but only to free.I've tried logging out and logging back in.I've tried uninstalling the app and reinstalling.I've tried it on my microsoft surface also with the same results and i no...
Since getting a new phone I'm unable to access premium i can log in but only to free. I've tried logging out and logging back in. I've tried uninstalling the app and reinstalling. I've tried it on...
Spotify Star
1051 Views
4 replies
1 likes
Hi, ich hatte so ich schätze um die 500 Lieder runtergeladen. Nun hatte ich ein paar neue hinzugefügt, nun war aber meine Speicherkarte voll. Ich hab auf den offline verfügbar Button geklickt weil es ja dann die Lieder nicht mehr runterladen will, da...
Hi, ich hatte so ich schätze um die 500 Lieder runtergeladen. Nun hatte ich ein paar neue hinzugefügt, nun war aber meine Speicherkarte voll. Ich hab auf den offline verfügbar Button geklickt weil es...
178 Views
0 replies
0 likes
Hi everyone,I've got a premium account and usually enjoy the benefits of offline music however this morning when trying to download a playlist it won't let me.It let's me click the available offline button and the downloading notification appears but...
Hi everyone, I've got a premium account and usually enjoy the benefits of offline music however this morning when trying to download a playlist it won't let me. It let's me click the available of...
222 Views
0 replies
0 likes
Hi,Since the last couple of updates there's something wrong with the search / filter option within the playlist.To access it you need to scroll all the way to the top, so you see the title of the playlist and the thumbnail right under it. Thing is wh...
Hi, Since the last couple of updates there's something wrong with the search / filter option within the playlist. To access it you need to scroll all the way to the top, so you see the title of...
188 Views
0 replies
0 likes
Hi,I love the mini player concept! Whatever I'm doing in other apps, I can still play/pause/change songs just by swiping down on my notification center or even from the lock screen!However, I just upgraded my phone to Sony Xperia Z5 yesterday and non...
Hi, I love the mini player concept! Whatever I'm doing in other apps, I can still play/pause/change songs just by swiping down on my notification center or even from the lock screen! However, I...
Casual Listener
2001 Views
2 replies
0 likes
hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I have a remaining space for offline device. I suppos...
hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I ...
Casual Listener
518 Views
2 replies
0 likes
Everytime I press "Shuffle Play" on my playlist it will play one song and not play the next one until I am on the app. I can't shut my screen off or go to a different app while keeping my music on. It is very frustrating because when I listen to musi...
Everytime I press "Shuffle Play" on my playlist it will play one song and not play the next one until I am on the app. I can't shut my screen off or go to a different app while keeping my music on. I...
Casual Listener
1566 Views
3 replies
0 likes
Hello,i have a little bit trouble.the trouble is that i can't the song that i want.the song is 'the stunners-dancing machine'.please i need you to fix it.thank you☺
Hello,i have a little bit trouble.the trouble is that i can't the song that i want.the song is 'the stunners-dancing machine'.please i need you to fix it.thank you☺
Roadie
302 Views
1 replies
0 likes
Buenas tengo que cambiar la tarjeta de memoria sd por que esta llena y voy a poner una de mayor capacidad, tengo 16 gigas de musica, no la puedo pasar al teléfono y luego a la memoria nueva por que la memoria interna del teléfono tiene sólo 8 gigas, ...
Buenas tengo que cambiar la tarjeta de memoria sd por que esta llena y voy a poner una de mayor capacidad, tengo 16 gigas de musica, no la puedo pasar al teléfono y luego a la memoria nueva por que l...
234 Views
0 replies
0 likes
I just got my new phone this week and I was trying to log in Spotify but I forgot my password. I can't reset it because I forgot which email I used for my account.
I just got my new phone this week and I was trying to log in Spotify but I forgot my password. I can't reset it because I forgot which email I used for my account.
Spotify Star
388 Views
1 replies
0 likes
The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new phone, just installed, no offline play list.LG V10 And...
The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new pho...
Casual Listener
651 Views
3 replies
1 likes
When using the Google App on Android 5.1 (cat s40 device) in parallel to listening to Spotify music, the music leaps: it breaks for the fraction of a second, then resumes at a later time stamp than the break would have lasted. Similar to as if I'd le...
When using the Google App on Android 5.1 (cat s40 device) in parallel to listening to Spotify music, the music leaps: it breaks for the fraction of a second, then resumes at a later time stamp than t...
Spotify Star
998 Views
8 replies
0 likes
Hello,I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version. What can be wrong there? Best Regards
Hello, I´ve got the WiFi-Multiroom Speaker GGMM M3 which is said to be compatible with Spotify. Unfortunately, it does neither show up in the Spotify app for android nor in the desktop version....
Newbie
4809 Views
5 replies
0 likes
Hi, I can't log AT ALL. no devices work samsung s7, Mac os x I did the reet link and still can't sign in on S7 . I was going to sign up for preomeium service but if you can;t even sign in whats the point.... itunes/apple music ?
Hi, I can't log AT ALL. no devices work samsung s7, Mac os x I did the reet link and still can't sign in on S7 . I was going to sign up for preomeium service but if you can;t even sign in whats the p...
Spotify Star
505 Views
5 replies
0 likes
I login with Facebook how do I change it to where I login with a username and password. I cannot find the option change password
I login with Facebook how do I change it to where I login with a username and password. I cannot find the option change password
Community Legend
273 Views
1 replies
0 likes
Whatever I am listening to, be it an album, playlist or radio, on either the android app on my phone or tablet or on my PC, after a certain amount of time it will stop and start playing a specific artist radio instead, always the same. This happens a...
Whatever I am listening to, be it an album, playlist or radio, on either the android app on my phone or tablet or on my PC, after a certain amount of time it will stop and start playing a specific ar...
264 Views
0 replies
0 likes
Hi guys, I am trying to listening my local musics on my phone (Motorola Style - Android), but everytime that I do play, come a error: This music isn´t available, have a look please:As you can see, I already put my local songs. I want to listen the mu...
Hi guys, I am trying to listening my local musics on my phone (Motorola Style - Android), but everytime that I do play, come a error: This music isn´t available, have a look please: ...
Casual Listener
496 Views
4 replies
0 likes
I've just returned from canada and I cant login. The message pops up saying unable to login from another country. How can I reset it as i am now back in Australia??
I've just returned from canada and I cant login. The message pops up saying unable to login from another country. How can I reset it as i am now back in Australia??
187 Views
0 replies
0 likes
When i click on play, it jumps through all the songs as if searching but wont play any of them.......
When i click on play, it jumps through all the songs as if searching but wont play any of them.......
Community Legend
209 Views
1 replies
0 likes
After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium. Your android app functions gloriously when initially installed on my phone… the discover weekly podcast is ...
After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium. Your android app functions gloriously when init...
Casual Listener
1280 Views
7 replies
0 likes
