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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194447 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194447 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535605 Views

78 replies

3 likes

  • 535605 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439080 Views

565 replies

37 likes

Account
Free
  • 439080 Views
  • 565 replies
  • 37 likes

Spotify won't run without an Internet connection.

When I try to start Spotify on my Android phone without an Internet connection (Airplane On) it will not run. I get an error message "You're offline. Please connect to the Internet and try again. My reason for buying Premium was to listen to download...

Casual Listener

When I try to start Spotify on my Android phone without an Internet connection (Airplane On) it will not run.  I get an error message "You're offline. Please connect to the Internet and try agai...

Ratty312

Casual Listener

1181 Views

3 replies

0 likes

  • 1181 Views
  • 3 replies
  • 0 likes

Moving songs from one device to another with an SD card

I had downloaded all of my library from my Samsung S3, which recently became unsuable, to my external SD card. I recently got a new Samsung S4 and wanted to move my downloded music over to this device (using the same spotify premium account). However...

Newbie

I had downloaded all of my library from my Samsung S3, which recently became unsuable, to my external SD card. I recently got a new Samsung S4 and wanted to move my downloded music over to this devic...

Joe

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Change the bar configuration on the unlock screen

Dear spotify users, I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app. When I am riding on my bicycle I switch of the screen. When I want to put another song, I just activate my screen, while riding, and there is a...

Casual Listener

Dear spotify users,   I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app.   When I am riding on my bicycle I switch of the screen. When I want to...

Joe

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Solved!! "This song is not available"

Cant seem to play alot of music or one second im able to play a song and another it tells me its not available .

Newbie

Cant seem to play alot of music or one second im able to play a song and another it tells me its not available .

osornios

Spotify Star

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Spotify stops Playback when an other Device

a Desktop (Windows) starts/wakeup with Spotify installaed and when an Android Device with Spotify installed gets connected to Powersupply: Case 1 Music is playing over an Androiddevice, PC starts, Music stopps playing.Case 2 Musik is playing over an ...

Regular

a Desktop (Windows) starts/wakeup with Spotify installaed and when an Android Device with Spotify installed gets connected to Powersupply:  Case 1 Music is playing over an Androiddevice, PC sta...

hellcow

Regular

748 Views

4 replies

0 likes

  • 748 Views
  • 4 replies
  • 0 likes

Unable to log in either username or password is incorrect

Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT!I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details so the issue clearly isnt my username or password.Ive t...

Regular

Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT! I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details ...

PaulG2016

Regular

2992 Views

7 replies

1 likes

  • 2992 Views
  • 7 replies
  • 1 likes

listening offline

Why can't I listen offline even though I have Premium?

Newbie

Why can't I listen offline even though I have Premium?

Joe

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

can't load discover

android 6.0it's been like this for weeksalready un-installed and reinstalled and deleted files on sd and internal.

Casual Listener

android 6.0 it's been like this for weeks already un-installed and reinstalled and deleted files on sd and internal.

Joe

Community Legend

489 Views

2 replies

0 likes

  • 489 Views
  • 2 replies
  • 0 likes

Spotify Connect in Android TV plays track in slow motion

Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow motion????Force selling the Premium or what!Like this t...

Casual Listener

Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow moti...

Daniel

Community Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

4 ads in a row

I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.

Casual Listener

I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.

Daniel

Community Legend

1151 Views

1 replies

0 likes

  • 1151 Views
  • 1 replies
  • 0 likes

forgot password

I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music

Newbie

I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music

Daniel

Community Legend

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

3rd party equalizer

im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea? for example i tried this oneEqualizer FX (Free) by devdnuahttps://play.go...

Regular

im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea?   for example i...

Daniel

Community Legend

2514 Views

1 replies

0 likes

  • 2514 Views
  • 1 replies
  • 0 likes

Notifications

I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?

Newbie

I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?

Daniel

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Solved!! It says I reached 3 devices

I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phone no in the others...

Casual Listener

I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phon...

Daniel

Community Legend

915 Views

4 replies

0 likes

  • 915 Views
  • 4 replies
  • 0 likes

Cannot Connect over WiFi

Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not. At the moment, I often have difficulty getting a connection over WiFi....

Casual Listener

Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not.   At the mom...

bellebird

Casual Listener

862 Views

4 replies

0 likes

  • 862 Views
  • 4 replies
  • 0 likes

Premium

I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please help

Casual Listener

I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please he...

Joe

Community Legend

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

Android 4.2.2 doesn't let to log in

Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again said it had server issues. Tried to create another ...

Casual Listener

Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again ...

grezzu

Casual Listener

1780 Views

4 replies

0 likes

Android
Facebook
server
  • 1780 Views
  • 4 replies
  • 0 likes