Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48912 Views
  • 66 replies
  • 25 likes
  • 48912 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880829 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880829 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27002 Views
  • 4 replies
  • 0 likes
  • 27002 Views
  • 4 replies
  • 0 likes

Solved!! HELP! My Music Stops Playing

Hello. I currently use a Galaxy s6 and i notice that if i dont have the song downloaded with premium, the song will pause/stop randomly if im not in the app. I noticed it does this with also soundcloud. Any help? Thank You

  • Casual Listener
  • Hello. I currently use a Galaxy s6 and i notice that if i dont have the song downloaded with premium, the song will pause/stop randomly if im not in the app. I noticed it does this with also soundclo...
  • garrison_m991
  • Casual Listener
  • 501 Views
  • 4 replies
  • 0 likes
  • 501 Views
  • 4 replies
  • 0 likes

Crashing upon search

Sony Xperia Z1, Android 4.3Search comes up and works except for specific search letter combinations! Very strange. A sequence starting with the letters "go" or "ro" immediately causes the app to crash. The app comes up again without problems although...

  • Newbie
  • Sony Xperia Z1, Android 4.3 Search comes up and works except for specific search letter combinations! Very strange. A sequence starting with the letters "go" or "ro" immediately causes the app to cr...
  • mysteryoneal12
  • Newbie
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Still facing radio autoplay issue

As other users have stated, when I finish a Playlist or an album, a radio based on said Playlist or album immediately starts suggesting songs. I would like to be able to have the option to not play any music after a playlist is completed, as I like t...

  • Newbie
  • As other users have stated, when I finish a Playlist or an album, a radio based on said Playlist or album immediately starts suggesting songs. I would like to be able to have the option to not play a...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Is WiF needed

Hi. I'd like to know, if I play songs from my cell phone that is "saved", not downloaded, will I be useing my internet minutes, or will I need WiFi? Or is that only when I play songs that were "downloaded" Thanks so much.

  • Casual Listener
  • Hi. I'd like to know, if I play songs from my cell phone that is "saved", not downloaded, will I be useing my internet minutes, or will I need WiFi? Or is that only when I play songs that were "downl...
  • lssilveira11
  • Casual Listener
  • 387 Views
  • 3 replies
  • 1 likes
  • 387 Views
  • 3 replies
  • 1 likes

How can I get + 6 months?

I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six months..

  • Newbie
  • I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six m...
  • Joe
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! No equalizer on my new huawei p9+

I had a samsung note 3, wich had a eq in spotify.Then i bought the new Huawei P9+, and there is no eq in spotify.It is really needed for the huawei because the phone gives too much low end sound.I could use another eq app, but id like to have the one...

  • Newbie
  • I had a samsung note 3, wich had a eq in spotify. Then i bought the new Huawei P9+, and there is no eq in spotify. It is really needed for the huawei because the phone gives too much low end sound....
  • Joe
  • Community Legend
  • 73255 Views
  • 1 replies
  • 1 likes
  • 73255 Views
  • 1 replies
  • 1 likes

No poder pagar la oferta premium con paysafecard

Valla timadores no dejáis pagar la oferta de 0,99€ tres meses de premium con paysafecard

  • Newbie
  • Valla timadores no dejáis pagar la oferta de 0,99€ tres meses de premium con paysafecard
  • 770 Views
  • 0 replies
  • 1 likes
  • 770 Views
  • 0 replies
  • 1 likes

Unable download spotify app

I used to have the app on my phone but it has now deleted itself and will not download. I'm a premium member so it's pretty annoying not being able to use it when I'm paying for it! Thanks for reading

  • Casual Listener
  • I used to have the app on my phone but it has now deleted itself and will not download. I'm a premium member so it's pretty annoying not being able to use it when I'm paying for it! Thanks for reading
  • Dreadlord
  • Community Legend
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Spotify delete my musics offline to restart my device

After restart my device for the third time, spotify delete my musics offline. Before this not happening. How fix it?ThanksDevice - S7 edgeAndroid - 6.0.1Spotify - 6.0.0.864 armV7

  • Newbie
  • After restart my device for the third time, spotify delete my musics offline. Before this not happening. How fix it? Thanks Device - S7 edge Android - 6.0.1 Spotify - 6.0.0.864 armV7
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Long running bugs – on purpose?

There are things going on with Spotify that I can find posts about from years ago that have never been fixed... I wondered if that's on purpose in some cases? On the Mac client it's very difficult to find local files. It's possible, but unnecessarily...

  • Roadie
  • There are things going on with Spotify that I can find posts about from years ago that have never been fixed... I wondered if that's on purpose in some cases?   On the Mac client it's very dif...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album Art & Images Not Displaying

I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?

  • Regular
  • I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?
  • navaira
  • Roadie
  • 7620 Views
  • 20 replies
  • 1 likes
  • 7620 Views
  • 20 replies
  • 1 likes

Spotify re-downloads my full Offline-music

Hello community, Every two or three weeks, my Spotify-app automatically re-downloads all of my Offline-music, which is about 2k-3k songs. Last time, it happened while I was on holiday, so I didn't have internet access to download the music and my Off...

  • Casual Listener
  • Hello community,   Every two or three weeks, my Spotify-app automatically re-downloads all of my Offline-music, which is about 2k-3k songs. Last time, it happened while I was on holiday, so I ...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

[iOS][Other] Multi-Select Add/Remove Songs From Music/Queue

If I remove a song from my downloaded (offline) playlist, does that song get removed from my internal memory? I mean, once the song is downloaded it occupies a certain space (MB) in my cellphone, but when I remove it from my playlist does it give me ...

  • Newbie
  • If I remove a song from my downloaded (offline) playlist, does that song get removed from my internal memory? I mean, once the song is downloaded it occupies a certain space (MB) in my cellphone, but...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Help! Someone has linked his f** phone to mine and doesn't let me play mi music !!

Someone has linked his phone to mine and doesn't allow me to play mi music, the app tells me if i want the song to be played in my phone or his, it has become really annoying for me what do i do? How do I make that device to exit my own?!

  • Newbie
  • Someone has linked his phone to mine and doesn't allow me to play mi music, the app tells me if i want the song to be played in my phone or his, it has become really annoying for me what do i do? How...
  • Fritschifisch
  • Regular
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

default player

Spotify app isn't identified as a music player by my HUAWEI G7-L03 . As a consequence, my headset remote and the remote of my car won't work anymore.Spotify app version 6.0.0.864Rooted android 4.4.4 with emotionUI 3.0 (huawei original)Thanks

  • Newbie
  • Spotify app isn't identified as a music player by my HUAWEI G7-L03 . As a consequence, my headset remote and the remote of my car won't work anymore. Spotify app version 6.0.0.864 Rooted android 4....
  • 269 Views
  • 0 replies
  • 2 likes
  • 269 Views
  • 0 replies
  • 2 likes

Spotify stops playing music when headphones fall out of jack stick

HeyHow do i stop Spotify from stopping the music that are playing when headphones are pulled out?

  • Newbie
  • Hey How do i stop Spotify from stopping the music that are playing when headphones are pulled out?
  • Joe
  • Community Legend
  • 1626 Views
  • 2 replies
  • 0 likes
  • 1626 Views
  • 2 replies
  • 0 likes

Se cierra cuando abro algún juego.

Hola a la comunidad.Resulta que tengo instalada la app de spotify en mi moto g1, pongo para escuchar música y cuando quiero abrir algún juego se me pausa la música y posterior se me cierra la app. Me gustaría saber si hay alguna solución para esto o ...

  • Newbie
  • Hola a la comunidad. Resulta que tengo instalada la app de spotify en mi moto g1, pongo para escuchar música y cuando quiero abrir algún juego se me pausa la música y posterior se me cierra la app. ...
  • AlexeyMachiYT
  • Newbie
  • 1640 Views
  • 1 replies
  • 0 likes
  • 1640 Views
  • 1 replies
  • 0 likes

black screen

Hi I just can't use my spotify on my phone.There is only a black screen

  • Visitor
  • Hi I just can't use my spotify on my phone.There is only a black screen 😞
  • Nico
  • Community Legend
  • 467 Views
  • 7 replies
  • 0 likes
  • 467 Views
  • 7 replies
  • 0 likes

Spotify deletes all my offline music at random moments

Last month it happened and now again. I connect to WiFi to download my discover weekly and suddenly I see Spotify is downloading all my offline music again. I am only using Spotify on my android phone.Thanks

  • Casual Listener
  • Last month it happened and now again. I connect to WiFi to download my discover weekly and suddenly I see Spotify is downloading all my offline music again. I am only using Spotify on my android phon...
  • ekasser11
  • Newbie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Login issues

I've changed my password three times in the past two days. I can get Spotify on my laptop but it won't connect with my S5. I have uninstalled the app twice and nothing helps. I'm out of ideas.

  • Casual Listener
  • I've changed my password three times in the past two days. I can get Spotify on my laptop but it won't connect with my S5. I have uninstalled the app twice and nothing helps. I'm out of ideas.
  • Nick_us_us
  • Casual Listener
  • 268 Views
  • 4 replies
  • 0 likes
  • 268 Views
  • 4 replies
  • 0 likes