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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839289 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839289 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13600 Views
  • 1 replies
  • 0 likes
  • 13600 Views
  • 1 replies
  • 0 likes

Search Function Broken on Android

The search function on Spotify, for me at least, flat-flat-out does not work on my Galaxy S5. Every time I try and search anything at all, the app loads for about 30 seconds, then says, "Oops, something went wrong, try again?" I have tried this in fu...

  • Newbie
  • The search function on Spotify, for me at least, flat-flat-out does not work on my Galaxy S5. Every time I try and search anything at all, the app loads for about 30 seconds, then says, "Oops, someth...
  • Touelmeris
  • Music Fan
  • 942 Views
  • 3 replies
  • 1 likes
  • Search
  • 942 Views
  • 3 replies
  • 1 likes

Oops something went wrong.

Whenever I try to search for something in the spotify android app, it always returns the message ooops something went wrong with a try again button. I just bought 3 months of premium and can't even find new songs. I've tried on 2 different devices, r...

  • Casual Listener
  • Whenever I try to search for something in the spotify android app, it always returns the message ooops something went wrong with a try again button. I just bought 3 months of premium and can't even f...
  • Touelmeris
  • Music Fan
  • 1715 Views
  • 3 replies
  • 0 likes
  • 1715 Views
  • 3 replies
  • 0 likes

Spotify closes itself at random intevals Samsung S5+

See title. I had this problem a few months ago but an update and a reinstall of the Spotify app made sure the app would not close anymore at random intervals.I updated my phone to Android version 5.0.2 last saturday and since that update the problem ...

  • Music Fan
  • See title. I had this problem a few months ago but an update and a reinstall of the Spotify app made sure the app would not close anymore at random intervals. I updated my phone to Android version 5...
  • Ayur
  • Music Fan
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Solved!! Spotify buttons dosent appear on samsung s5's s-view screen

Hello!Just bought a new s-view case for my phone, and notived thar the spotify buttons dosent always show up. Have tried to uninstall spotify and reset phone, pluss SD card, sometimes it works but the buttons dissapear after a while. Anyone got any t...

  • Casual Listener
  • Hello! Just bought a new s-view case for my phone, and notived thar the spotify buttons dosent always show up. Have tried to uninstall spotify and reset phone, pluss SD card, sometimes it work...
  • r2b2
  • Casual Listener
  • 3752 Views
  • 12 replies
  • 1 likes
  • 3752 Views
  • 12 replies
  • 1 likes

would like to recover radio

Hi. How´s it going.My problem is that I was listening to a radio based on a song I liked a lot.I pressed the thumb up button or the thumb down after a song I liked or didn´t like to improve the radio.Now the improved radio is a complete piece of...Ho...

  • Newbie
  • Hi. How´s it going. My problem is that I was listening to a radio based on a song I liked a lot. I pressed the thumb up button or the thumb down after a song I liked or didn´t like to imp...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Facebook sharing function on Gingerbread!

Hello community. I hope this issue will be solved soon. I have android gingerbread(version) phone. Even i set "facebook sharing" as on, it can't post things i listen to facebook. it works sooo rarely. its weird at the same time isnt.. I know that pro...

  • Newbie
  • Hello community. I hope this issue will be solved soon. I have android gingerbread(version) phone. Even i set "facebook sharing" as on, it can't post things i listen to facebook. it works sooo r...
  • 306 Views
  • 0 replies
  • 0 likes
  • Android
    Facebook
    gingerbread
    Issues
    sharing
  • 306 Views
  • 0 replies
  • 0 likes

While offline, Android player wont show playlists

I have a considerable amount of music downloaded onto my android device. I had just been connected the night before downloading songs. My device is not celular, rather WIFI only. Yesterday while in my car, I had stopped spotify, restarted it. After i...

  • Casual Listener
  • I have a considerable amount of music downloaded onto my android device. I had just been connected the night before downloading songs. My device is not celular, rather WIFI only.  Yesterday whil...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

SpotifyS from base

Ive got SpotifyS from BASE. But I only can use Spotify as a free user. BASE told me that my SpotifyS is activated and that I should contact you. Can someone please help me?Greetz

  • Newbie
  • Ive got SpotifyS from BASE. But I only can use Spotify as a free user. BASE told me that my SpotifyS is activated and that I should contact you. Can someone please help me? Greetz
  • Steph_B
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

[Android][Connect] Problem with Spotify App and sync

There is a serious problem with the spotify app on my phone. Basically, everytime I use my phone it queues up the same songs. Then when those songs finish playing, it queues up THOSE EXACT SAME SONGS. This is not me overeggagerating and saying "I'm s...

  • Regular
  •             There is a serious problem with the spotify app on my phone. Basically, everytime I use my phone it queues up the same songs. Then w...
  • 240 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 240 Views
  • 0 replies
  • 0 likes

Muic content

Hello all who can help. I just upgraded to sprint when i went to open spotify it i can see all my profile info where the payment comes from yada yada ...but all my Playlist are gone and it is almost asking me to resign up again . Any suggestions woul...

  • Newbie
  • Hello all who can help. I just upgraded to sprint when i went to open spotify it i can see all my profile info where the payment comes from yada yada ...but all my Playlist are gone and it is almost ...
  • Steph_B
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

organizing playlists

Hello,probably a very silly question, but can someone tell me how to organize playlists on a smartphone or tablet ? I found it very easily on my PC desktop with drag and drop, but on my galaxy S6 mobile and ipad tablet, I don't manage to move playlis...

  • Regular
  • Hello, probably a very silly question, but can someone tell me how to organize playlists on a smartphone or tablet ? I found it very easily on my PC desktop with drag and drop, but on my galaxy...
  • Steph_B
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Bluetooth headphone controls

I just bought a new pair of bluetooth heaphones with control buttons to skip tracks, play/pause, and they pair to my Android phone, but the controls don't work on Spotify. The manual says my bluetooth transmitter needs to support AVRCP, and I'm tryin...

  • Regular
  • I just bought a new pair of bluetooth heaphones with control buttons to skip tracks, play/pause, and they pair to my Android phone, but the controls don't work on Spotify.  The manual says my bl...
  • Steph_B
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Songs starting without eq

When i play a song on spotify it starts for a split second without eq and on max volume, known issue?Samsung s4 active

  • Newbie
  • When i play a song on spotify it starts for a split second without eq and on max volume, known issue? Samsung s4 active
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Unable To Search

Since the last update I have been unable to input the letters into the search field to look up new music. I have uninstalled, reinstalled, cleared cache, etc.. Still cannot search. Not sure what else I can do

  • Newbie
  • Since the last update I have been unable to input the letters into the search field to look up new music. I have uninstalled, reinstalled, cleared cache, etc.. Still cannot search. Not sure what else...
  • Steph_B
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • Search
  • 271 Views
  • 1 replies
  • 0 likes

EQ Malfunction on android app

I am expierncing a issue with the Spotify app on android my system is configured as follows Device: ONE Plus: OneAndroid Version: 5.1.1Spotify App version:4.4.0.1008 all internal and external EQ's are turned offvolume leveling has been turned offissu...

  • Newbie
  • I am expierncing a issue with the Spotify app on android my system is configured as follows   Device: ONE Plus: One Android Version: 5.1.1 Spotify App version:4.4.0.1008   all interna...
  • Steph_B
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

doesn't stop

When i recieve a call musoc doesn't stop and make later can't be paused

  • Newbie
  • When i recieve a call musoc doesn't stop and make later can't be paused
  • Steph_B
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Surround Sound Glitch - Nexus 5

There is a glitch with the 'Surround Sound' equlizer setting on the Nexus 5. When I enable it I'm getting a lot of background noise, which sounds like static i.e. harsh pop and crackle. This only occurs when the surround sound setting is enabled and ...

  • Regular
  • There is a glitch with the 'Surround Sound' equlizer setting on the Nexus 5.   When I enable it I'm getting a lot of background noise, which sounds like static i.e. harsh pop and crackle. &nb...
  • Steph_B
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

lg g4 saying its downloaded music and it never does.

I try to download all the music on my account and it never saves anything it supposedly downloaded. It says its downloaded 140 of 1500 songs and I stop the download and none of them were saved to my phone. I have plenty of memory.

  • Newbie
  • I try to download all the music on my account and it never saves anything it supposedly downloaded. It says its downloaded 140 of 1500 songs and I stop the download and none of them were saved to my ...
  • Steph_B
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Offline

Every so often, spotify will log me off and then when I log back on, it will show none of my offline music available. I would then go to the settings and delete all spotify data and then log in again. Then I would move the spotify folder to my sd car...

  • Newbie
  • Every so often, spotify will log me off and then when I log back on, it will show none of my offline music available. I would then go to the settings and delete all spotify data and then log in again...
  • Steph_B
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Repeat Button resets when i close app

Hello, so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it always resets and is grey again. This is quite annoying, because ...

  • Regular
  • Hello,   so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it alway...
  • Steph_B
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

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