help me with random spontaniusly app reset

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the spotify settings and entire offline music saved in externa...

• giuseppefa
• Newbie
• hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes  i lost all the s...
• 2016-08-30 8:01:42 AM
• 538 Views
• 0 replies
• 0 likes
• offline issue

Cannot sort my music by artist

I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is supposed to show Playlists, Songs, Albums or Artists but mine only shows...

• TriniTas1993
• Casual Listener
• I have attached the filters available in my library.   According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is suppose...
• 2016-08-29 10:32:11 AM
• 2016-08-30 4:12:12 AM
• Joe
• Community Legend
• 1483 Views
• 5 replies
• 0 likes

Next track won't start if device screen is in sleep mode

Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...

• semon
• Music Fan
• Description Next track won't start if device screen is in sleep mode.   A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...
• 2012-08-06 6:30:05 PM
• 2016-08-30 3:55:39 AM
• Socalyotaboy83
• Newbie
• 7369 Views
• 28 replies
• 4 likes

Wont play unless the app is in the foreground and the phone is unlocked

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go on to the next song. Additionally if I open up the a...

• b3lewis
• Casual Listener
• Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go o...
• 2016-08-30 2:55:31 AM
• 2016-08-30 3:19:53 AM
• osornios
• Spotify Star
• 3170 Views
• 3 replies
• 0 likes

Smart offline Mode

Hey Friends,Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network) seems to have gone missing. I'm just wondering if anyo...

• Kaeseschnitzel
• Newbie
• Hey Friends, Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network)...
• 2016-08-30 3:01:48 AM
• 292 Views
• 0 replies
• 1 likes

Song not Avaliable

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The same thing is happening in my Moto G4

• barrosgabriel11
• Newbie
• Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it?   PS: The...
• 2016-08-29 3:52:38 AM
• 2016-08-30 1:20:01 AM
• mmcmatheus15
• Gig Goer
• 219 Views
• 1 replies
• 0 likes

Discover weekly

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?

• Tomalek
• Casual Listener
• My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...
• 2016-08-29 8:53:37 PM
• 2016-08-29 12:48:02 AM
• Joe
• Community Legend
• 376 Views
• 3 replies
• 0 likes

Double payment.

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm Probably 2 or 3 months in advance with you guys.. Ki...

• Elliee13
• Newbie
• You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm P...
• 2016-08-29 4:03:19 PM
• 2016-08-29 12:18:32 AM
• kbrooksc
• Community Legend
• 188 Views
• 1 replies
• 0 likes

Spotify don't recognize music on SD card

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like I have never downloaded it.Sorry if I write anythin...

• NicolasRivas91
• Casual Listener
• So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like ...
• 2016-08-29 9:00:01 PM
• 2016-08-29 9:34:52 PM
• NicolasRivas91
• Casual Listener
• 514 Views
• 4 replies
• 0 likes

Re-login required after exiting Spotify

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7Phone : Sony Experia M5 DualAdroid Version : 5.1 Does anybody experience this as well? How to work around this?

• centravanti
• Newbie
• I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login.    Version : 6.0.0864 armV7 Phone : Sony Experia M5 Dual Adroid Version : 5.1  ...
• 2016-08-29 11:42:52 AM
• 2016-08-29 9:27:48 PM
• Joe
• Community Legend
• 254 Views
• 1 replies
• 0 likes

Sound disappears in the beginning of some songs

Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefly play, then the sound disappears (or the volume becomes ver...

• Letmeunsubscrib
• Casual Listener
• Hi,   I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefl...
• 2016-08-29 5:06:35 PM
• 2016-08-29 5:33:44 PM
• Letmeunsubscrib
• Casual Listener
• 590 Views
• 1 replies
• 0 likes

No grey still wont play

• TheToltecs
• Newbie
• 2016-08-29 5:14:25 PM
• 241 Views
• 0 replies
• 0 likes

I changed my phone. premium member code does not work.

I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify. I have premium code.I remove the program. I have reinstalled. but still it looks members free.The warning me...

• tolgakaradayi
• Casual Listener
• I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify.  I have premium code. I remove the program. I ...
• 2016-08-23 10:30:45 AM
• 2016-08-29 9:36:44 AM
• tolgakaradayi
• Casual Listener
• 467 Views
• 2 replies
• 0 likes

Saved songs DELETED, I NEED HELP

Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ? Anyways. I went to my spotify on my phone, where ...

• Chondo08
• Casual Listener
• Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ...
• 2016-08-29 5:46:07 AM
• 2016-08-29 7:20:03 AM
• leo_dca
• Regular
• 394 Views
• 3 replies
• 0 likes

Playlist limit

Whats the limit for creating playlists

• Daveyara
• Newbie
• Whats the limit for creating playlists
• 2016-08-29 3:26:48 AM
• 2016-08-29 6:15:00 AM
• fesalves
• Casual Listener
• 267 Views
• 1 replies
• 0 likes

Spotify warning wont go away

Hi. Im getting a popup message from Spotify telling me to free up some data space but when I click "okay" it reappears over and over, so how can I delete my stuff to get more disk space?

• Bluelaceagate99
• Casual Listener
• Hi. Im getting a popup message from Spotify telling me to free up some data space but when I click "okay" it reappears over and over, so how can I delete my stuff to get more disk space?
• 2016-08-28 5:55:16 PM
• 2016-08-28 7:34:25 PM
• Bluelaceagate99
• Casual Listener
• 276 Views
• 2 replies
• 0 likes

Spotify stops playing music when screen is off

Hi All,My problem is the following:At playing songs in wifi and also dowloaded: spotify doesn't switch to the next song and starts playing it until I've unlocked the screen again.At playing streamed podcasts: it seems like spotify is only buffering u...

• Flomo1990
• Newbie
• Hi All, My problem is the following: At playing songs in wifi and also dowloaded: spotify doesn't switch to the next song and starts playing it until I've unlocked the screen again. At playing s...
• 2016-08-27 9:43:32 AM
• 2016-08-28 2:01:50 PM
• jonaswehner
• Music Fan
• 555 Views
• 1 replies
• 0 likes

Starred playlist now gone

Hi guys i upgraded from a Samsung s5 to an S7 now all my playlists are on my new phone accept my starred list.How can i bring it back as that was the main thing i listened toThanks

• Justine89
• Newbie
• Hi guys i upgraded from a Samsung s5 to an S7 now all my playlists are on my new phone accept my starred list. How can i bring it back as that was the main thing i listened to Thanks
• 2016-08-28 4:17:32 AM
• 2016-08-28 1:42:25 PM
• jonaswehner
• Music Fan
• 435 Views
• 1 replies
• 0 likes