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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41987 Views
  • 65 replies
  • 25 likes
  • 41987 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877703 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877703 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Videos/Shows not appearing

Hey guys, I am trying to watch shows and videos on Spotify Premium on Android and there is no option for it available. I have downloaded the latest version of Spotify but the closest option I have available is Podcasts...please help.

  • Newbie
  • Hey guys,   I am trying to watch shows and videos on Spotify Premium on Android and there is no option for it available. I have downloaded the latest version of Spotify but the closest option ...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

"This Song is not available" ...on every Song

Hey there. Since 2 days I cant play any songs on my spotify app. Only those that I downloaded. But I cant play any other song I search for. It says: This song is not available. Which is translated from german but I guess you'll know what I mean. I ch...

  • Newbie
  • Hey there. Since 2 days I cant play any songs on my spotify app. Only those that I downloaded. But I cant play any other song I search for. It says: This song is not available. Which is translated fr...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

The email I used doesn't exist

I used a gmail account that I realized is a typo I accidently logged out due to my phone over heating I have an underscore in the gmail for spotify but not in the. Actual gmail

  • Newbie
  • I used a gmail account that I realized is a typo I accidently logged out due to my phone over heating I have an underscore in the gmail for spotify but not in the. Actual gmail
  • Toadtoad
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Stops playing music

Why does it stop mid song?

  • Casual Listener
  • Why does it stop mid song?
  • Toadtoad
  • Roadie
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

How to "own" a foreign playlist

Hi there!I think about an upgrade to a family account. My own account (Acc#1) is a premium account, the accounts for my wife and my daughter are free accounts (Acc#2 and #3). The most playlists for my family are storaged at acc#1. Now I'll try to cop...

  • Regular
  • Hi there! I think about an upgrade to a family account. My own account (Acc#1) is a premium account, the accounts for my wife and my daughter are free accounts (Acc#2 and #3). The most playlists for...
  • 344 Views
  • 0 replies
  • 0 likes
  • follow
  • 344 Views
  • 0 replies
  • 0 likes

Downloaded songs not available

Last night I downloaded 3 play lists to my Android phone (Samsung Note 2). All ended up with the green arrow next to them and I happily played a list on the way home without internet connectivity. I got home and started to play the songs, and then st...

  • Regular
  • Last night I downloaded 3 play lists to my Android phone (Samsung Note 2). All ended up with the green arrow next to them and I happily played a list on the way home without internet connectivity. I ...
  • Htiek
  • Regular
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Browse Tab Not Working

Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen saying "something went wrong..please try again" each...

  • Roadie
  • Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen s...
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Playlist playing only 5 songs out of 800

Greetings everybody, I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing only five songs, and worse of it all, the same 5 songs all the...

  • Casual Listener
  • Greetings everybody,  I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing on...
  • Lucian127
  • Casual Listener
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Wont let me play songs and tells me i need premium when i already have it.

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my phone.

  • Newbie
  • Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my pho...
  • osornios
  • Spotify Star
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

No premium?

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family which i do not want. Heeelllppp

  • Newbie
  • Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family ...
  • Joe
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Since premium account, spotify is always offline

I bought a premium account yesterday and then I cannot use Spotify anymore.I'm logged in but I cannot search any music or sync offline music.LTE and Wi-Fi don t change anything.I have Uninstalled and reinstalled the app, same result.Thanks in advance...

  • Casual Listener
  • I bought a premium account yesterday and then I cannot use Spotify anymore. I'm logged in but I cannot search any music or sync offline music. LTE and Wi-Fi don t change anything. I have Uninstall...
  • Charlylt
  • Casual Listener
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes

Song not available

I have premium but spotify keeps saying song not available on everything even songs I have saved.

  • Newbie
  • I have premium but spotify keeps saying song not available on everything even songs I have saved.
  • johnka
  • Gig Goer
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Non-Spotify media paused when Spotify starts elsewhere

So I've got a few devices around my house:Desktop PCLaptop PC x2Tablet x3Phone x1Desktop PC, one laptop, all tablets, and my phone have Spotify installed. I only regularly use one tablet, phone, desk, and one laptop. On the phone and tablet, I also h...

  • Casual Listener
  • So I've got a few devices around my house: Desktop PC Laptop PC x2 Tablet x3 Phone x1 Desktop PC, one laptop, all tablets, and my phone have Spotify installed. I only regularly use one tablet,...
  • Brosh
  • Casual Listener
  • 456 Views
  • 6 replies
  • 1 likes
  • 456 Views
  • 6 replies
  • 1 likes

I think I'm going to delete my account....

If the community can't solve your prolem is there anywhere else for support Otherwise, I'm going to delete Spotify rather than paying for something that doesn't work. I have had these issues for about a month. I think the problem may be with my accou...

  • Visitor
  • If the community can't solve your prolem is there anywhere else for support Otherwise, I'm going to delete Spotify rather than paying for something that doesn't work.     I have had thes...
  • jimardee
  • Music Fan
  • 427 Views
  • 4 replies
  • 0 likes
  • 427 Views
  • 4 replies
  • 0 likes

Playing all songs from and artist on shuffle

Not sure if this was a recent change, but suddenly I am unable to go to the artist page and click the Shuffle Play above the popular artists and have it shuffle into the rest of the artists songs. Know others this is still working for. Currently inst...

  • Newbie
  • Not sure if this was a recent change, but suddenly I am unable to go to the artist page and click the Shuffle Play above the popular artists and have it shuffle into the rest of the artists songs. Kn...
  • 500 Views
  • 0 replies
  • 0 likes
  • all songs
    artist
    shuffle
  • 500 Views
  • 0 replies
  • 0 likes

Missing Follower

Hey there, My friend and I have added eachother on spotify but she is missing from my list of followers. We cannot share music or anything like that and she does not recieve any of my messages sent by sharing a song. I'm am following her and I show u...

  • Newbie
  • Hey there,   My friend and I have added eachother on spotify but she is missing from my list of followers. We cannot share music or anything like that and she does not recieve any of my messag...
  • 390 Views
  • 0 replies
  • 0 likes
  • follower
    Friends
  • 390 Views
  • 0 replies
  • 0 likes

Show all offline songs/albums

It would be cool if there where a filter in the library to show offline content only.

  • Regular
  • It would be cool if there where a filter in the library to show offline content only.
  • hotify
  • Regular
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Problem in galaxy s7 app

I have a problem in my spotify app.When I am opening the app in my s7 evry thing seems to be good.BUT!!! when I am touching the screen, to choose any kind of music/artist/ playlist the app is automaticlly closes.What can I do to solve this problem? T...

  • Newbie
  • I have a problem in my spotify app. When I am opening the app in my s7 evry thing seems to be good. BUT!!! when I am touching the screen, to choose any kind of music/artist/ playlist the app is a...
  • Joe
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Favorites playlist wrong

After upgrading my adroid to version 6, my favorites playlist in Spotify sorted old to new all of a sudden. I want the newest tracks to be on top, how can i do this?

  • Newbie
  • After upgrading my adroid to version 6, my favorites playlist in Spotify sorted old to new all of a sudden. I want the newest tracks to be on top, how can i do this?
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Unable to find a friend to share music with on Android

Brief description of the issue:Hello, I tried sharing a music with a friend via Android but I cant seem to find her name. This does not happen on desktop where her name will auto pop up as i type her ID. Steps to reproduce the issue:Go to Spotify And...

  • Newbie
  • Brief description of the issue: Hello,   I tried sharing a music with a friend via Android but I cant seem to find her name. This does not happen on desktop where her name will auto pop up as...
  • osornios
  • Spotify Star
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes