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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5421 Views

0 replies

6 likes

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Solved!! Spotify app don't recognise my premium account

Hello, I'm not able to access my premium account on my mobile device... I tried and tried to log in...I tried to delete to dataI tried to uninstall the app i'm effectivly in premium mode on the web site from my pc...but nothing to do from my mobile.i...

Casual Listener

Hello,   I'm not able to access my premium account on my mobile device...   I tried and tried to log in... I tried to delete to data I tried to uninstall the app   &n...

osornios

Spotify Star

474 Views

3 replies

0 likes

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  • 3 replies
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Proper Android Tablet App

Please make the Android app more usable for a big tablet screen. Ideas: Static navigation bar on the left like in Windows Desktop app.Playlist / Album / Artist view on the left hand side and their regarding songs on the right - both viewable and scro...

Newbie

Please make the Android app more usable for a big tablet screen.  Ideas:  Static navigation bar on the left like in Windows Desktop app. Playlist / Album / Artist view on the left hand s...

Hubo

Community Legend

314 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Fila de reprodução

Olá, alguém sabe como faço para limpar a fila de produção? Eu tinha feito uma fila de reprodução com músicas que queria escutar em um momento, mas acabei não escutando todas, aí em outro momento fui fazer uma nova fila de reprodução, mas não havia op...

Casual Listener

Olá, alguém sabe como faço para limpar a fila de produção? Eu tinha feito uma fila de reprodução com músicas que queria escutar em um momento, mas acabei não escutando todas, aí em outro momento fui ...

dalsonn

Casual Listener

52147 Views

8 replies

3 likes

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  • 8 replies
  • 3 likes

no funciona correctamente

Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo desisntale 4 veces y lo pobre en mi nuevo celular y t...

Newbie

Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo de...

226 Views

0 replies

0 likes

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Premium

I need Spotify phone number

Casual Listener

I need Spotify phone number

whickerd

Music Fan

675 Views

3 replies

0 likes

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  • 3 replies
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Spotify Connect - doesn't see device

Hello.I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step...- I have Macbook Pro, Samsung S7 Edge and already mentioned AVR,- Denon is turned off, Spotify on Macbook and Samsung ...

Casual Listener

Hello. I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step... - I have Macbook Pro, Samsung S7 Edge and already mentioned AVR...

whickerd

Music Fan

758 Views

1 replies

0 likes

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I'm having problems getting an album to download !!!!

Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a link which I could download it only gave one song n...

Casual Listener

Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a ...

wickedwillie-6

Casual Listener

400 Views

2 replies

0 likes

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Default storage changing on its own?!

I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the phone storage ON ITS OWN. Requiring me to switch i...

Newbie

I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the...

whickerd

Music Fan

1046 Views

1 replies

0 likes

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Saved music data?

I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer and but them pack from my computer after resetting my phone...

Casual Listener

I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer &nb...

Joe

Community Legend

349 Views

2 replies

0 likes

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skipping tracks permanently on HTC One mini

While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips on and on and on. Only resetting my phone workes. HT...

Visitor

While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips o...

tomasrex

Roadie

259 Views

1 replies

0 likes

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Spotify Muting Voice Navigation Over Bluetooth

I noticed this issue this morning when my Google Maps navigation was silent, and so I missed a turning, and I proceeded to diagnose the root cause when I got home, and I end up associating it to Spotify. I use Spotify and Google maps almost every day...

Visitor

I noticed this issue this morning when my Google Maps navigation was silent, and so I missed a turning, and I proceeded to diagnose the root cause when I got home, and I end up associating it to Spot...

dylanthomasuk

Regular

9185 Views

11 replies

3 likes

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  • 3 likes

Spotify Connect not available on Android

Title might be a bit misleading, but I have no idea how name it better. Getting straight to the point, here is the situation:- I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100.- Denon is in standby mode (i.e. it is turned off), Spotify on ...

Casual Listener

Title might be a bit misleading, but I have no idea how name it better.  Getting straight to the point, here is the situation: - I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100. -...

whickerd

Music Fan

1290 Views

6 replies

0 likes

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  • 6 replies
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Spotify vs Tidal sound quality on phone

Hi,I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than spotify but when I tried to compare quality on pc, t...

Newbie

Hi, I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than...

852 Views

0 replies

0 likes

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App keeps crashing on Nexus 6P device.

Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep having to reset the app, but the problem keeps happe...

Newbie

Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep h...

Mirkolino99

Newbie

1278 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Logging in with facebook in a different country

I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I lived in Spain for half a year, used the app perfe...

Newbie

I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I...

user-removed

Not applicable

248 Views

1 replies

0 likes

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Spotify UI becomes unusable regularly on Android

Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spotify. Hadn't reported it yet as I presumed it'd just get ...

Newbie

Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spot...

405 Views

0 replies

0 likes

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Not able to login to spotify app

HeyyI recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story)Anyway, the website accepts my new password but the app doesn't ! What do I do?! Help please !Edit: reins...

Casual Listener

Heyy I recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story) Anyway, the website accepts my new password but th...

Kt654372

Newbie

1091 Views

10 replies

0 likes

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Spotify uses SD card for downloads but phone shows as internal memory being used

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. However when I look at my storage my internal phone...

Regular

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. ...

graphic_jazz

Regular

648 Views

2 replies

0 likes

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Solved!! App says I don't own it

My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change anything. I already tried reinstalling the app and cle...

Casual Listener

My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change any...

gvriclba

Newbie

45625 Views

6 replies

0 likes

App shuts down
  • 45625 Views
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Albums

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

Newbie

Like 1 week ago i had the newest simple plan álbum but now isn't there anymore. Why? Anybody know why?

osornios

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes