Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
a week ago
nisafitri
Casual Listener
29317 Views
60 replies
24 likes

29317 Views
60 replies
24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
871056 Views
11 replies
50 likes
Android
Guide
Troubleshooting

871056 Views
11 replies
50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2022-11-15 10:20:27 AM
Alex
Spotify Legend
24879 Views
3 replies
0 likes

24879 Views
3 replies
0 likes

Solved!! Keep getting "Upgrade now!" message when I hit shuffle

I've been using spotify free on android since August and I've been using it on my laptop since for years. Never had any problems with either. This morning I went to use it on mobile and when I hit shuffle play, like I always do, a message popped up s...

Lee1492
Casual Listener
I've been using spotify free on android since August and I've been using it on my laptop since for years. Never had any problems with either. This morning I went to use it on mobile and when I hit sh...
2016-03-01 3:44:32 PM
2016-07-27 7:09:42 PM
kute102fm
Casual Listener
1948 Views
4 replies
0 likes

1948 Views
4 replies
0 likes

Songs no longer show as downloaded after re-mounting SD card - files still on sd card

Hello all, I've got a problem with my downloaded/offline files on spotify.I have a spotify premium account and for the vacation I set about 3000 songs to offline via spotify. Those files are downloaded to the SD card of my android phone. However, aft...

njlnlnjlnjln
Casual Listener
Hello all, I've got a problem with my downloaded/offline files on spotify. I have a spotify premium account and for the vacation I set about 3000 songs to offline via spotify. Those files a...
2016-07-27 6:50:31 PM
302 Views
0 replies
0 likes

302 Views
0 replies
0 likes

[Android] [LockScreen Gadget] Play again last song or rewind

Hi Spotify Community & Support Helpers, i like so much and enjoy this app 'cause i love listen music all time, almost all the day except when i sleep well, all is good but i would to see you can change the options showed in lockscreen on Android's Ph...

rickymontenegr0
Casual Listener
Hi Spotify Community & Support Helpers, i like so much and enjoy this app 'cause i love listen music all time, almost all the day except when i sleep 😄 well, all is good but i would to see you ...
2016-07-27 3:09:53 PM
2016-07-27 6:26:45 PM
Joe
Community Legend
583 Views
2 replies
0 likes
Android
Gym
Help Spotify!
rewind

583 Views
2 replies
0 likes

States offline even when connected to wifi

Help!I have spotify premium, but ever since the last update (about a week ago, version 2.8.0.1029 armV7), spotify on my phone states that I am offline all the time, even when I'm connected to wifi. I can listen to my offline playlists, but I can't ch...

ninahellebreker
Casual Listener
Help! I have spotify premium, but ever since the last update (about a week ago, version 2.8.0.1029 armV7), spotify on my phone states that I am offline all the time, even when I'm connected to wif...
2016-07-25 5:59:10 AM
2016-07-27 5:43:58 PM
Joe
Community Legend
1463 Views
5 replies
1 likes

1463 Views
5 replies
1 likes

Pops and Clicks in Playback

I've noticed intermittent popping and clicking when listening to playlists, both downloaded and streaming. It appears to be tied to certain actions on my phone which is a Verizon Galaxy Nexus running 4.2.2 Build JDQ39. It seems to happen more when I ...

amandion
Casual Listener
I've noticed intermittent popping and clicking when listening to playlists, both downloaded and streaming. It appears to be tied to certain actions on my phone which is a Verizon Galaxy Nexus running...
2013-05-17 11:03:48 PM
2016-07-27 5:30:50 PM
C3232
Newbie
3866 Views
7 replies
0 likes

3866 Views
7 replies
0 likes

Why doesn't my mobile app let me play music?

For the past couple of days i have been trying to listen to my saved music on my Spotify app and it hasn't been allowing me to do so, the only time that i have been able to listen to music is on my computer at home.

avillag
Casual Listener
For the past couple of days i have been trying to listen to my saved music on my Spotify app and it hasn't been allowing me to do so, the only time that i have been able to listen to music is on my c...
2016-07-25 10:20:12 PM
2016-07-27 4:49:56 PM
avillag
Casual Listener
429 Views
2 replies
1 likes

429 Views
2 replies
1 likes

Only Shuffle mode on Tablet (Nexus 7 2013)

From time to time (can't figure out why) Spotify doesn't allow to pick a song to play. Only Shuffle available... I'm on Nexus 7 2013 running Android 6.0.1 and even tried the Spotify Beta version, but didn't help

jplinhares
Casual Listener
From time to time (can't figure out why) Spotify doesn't allow to pick a song to play. Only Shuffle available... I'm on Nexus 7 2013 running Android 6.0.1 and even tried the Spotify Beta version, but...
2016-07-26 6:41:14 PM
2016-07-27 3:18:16 PM
jplinhares
Casual Listener
609 Views
4 replies
0 likes

609 Views
4 replies
0 likes

Solved!! How do I get an actual answer from spotify

Casper69
Casual Listener
2016-07-26 10:53:41 PM
2016-07-27 2:47:46 PM
Casper69
Casual Listener
389 Views
2 replies
1 likes

389 Views
2 replies
1 likes

Solved!!Superuser Contribution Search is not working

I've just changed to Samsung S6 - I cannot use the search function (it just keeps throwing me out). I could search fine on Sunday (day 1) but not yesterday or today. I have tried today on iPhone 4 and it seems to be working fine Any suggestions - it'...

CiaraB
Casual Listener
I've just changed to Samsung S6 - I cannot use the search function (it just keeps throwing me out). I could search fine on Sunday (day 1) but not yesterday or today. I have tried today ...
2016-07-26 7:41:51 PM
2016-07-27 2:01:53 PM
CiaraB
Casual Listener
695 Views
2 replies
0 likes

695 Views
2 replies
0 likes

Spotify error

Hi, i'm Lucas Leonardi, brazilian user spotify to a few months. a few days ago, I enjoyed the Premium test period, but ended the tests I decided that the free package was necessary for me. what happens is that now every time I open the application, i...

lucasleon4
Casual Listener
Hi, i'm Lucas Leonardi, brazilian user spotify to a few months. a few days ago, I enjoyed the Premium test period, but ended the tests I decided that the free package was necessary for me. what happe...
2016-07-27 2:35:06 AM
2016-07-27 1:41:02 PM
lucasleon4
Casual Listener
282 Views
2 replies
0 likes

282 Views
2 replies
0 likes

Se congelan los controles de spotify a los minutos de reproducir por bluetooth a mi auto

Despues de poner una o dos canciones conectado a mi auto por bluetooth spotify sigue reproduciendo pero mientras mas tiempo pasa se tarda mas en reaccionar si quiero cambiar de canción, incluso si abro el detalle de la canción o las preferencias se t...

manuelbg
Newbie
Despues de poner una o dos canciones conectado a mi auto por bluetooth spotify sigue reproduciendo pero mientras mas tiempo pasa se tarda mas en reaccionar si quiero cambiar de canción, incluso si ab...
2016-07-27 1:35:34 AM
2016-07-27 10:10:09 AM
Daniel
Community Legend
685 Views
1 replies
0 likes
Bluetooth problems
Oneplus
oxygenos

685 Views
1 replies
0 likes

Offline songs freeze at end

Recently my spotify app on my LG G5 began crashing on start. I ended up reinstalling apotify which fixed that issue. However now, any and all songs I download or save for offline freeze at the 1 second left point. I can manually skip songs then, but ...

Calacene
Newbie
Recently my spotify app on my LG G5 began crashing on start. I ended up reinstalling apotify which fixed that issue. However now, any and all songs I download or save for offline freeze at the 1 seco...
2016-07-26 12:49:29 AM
2016-07-27 10:09:37 AM
Daniel
Community Legend
540 Views
1 replies
0 likes
Android
bug
music

540 Views
1 replies
0 likes

Next song will not play automaticly

Im running spotify on my honor 7, and have multiple problems.The most annoying one is that it wont jump to the next song when a song is finished. In some cases it will jump to the next song, but then it freezes after 5-6 seconds. The whole list is av...

Jonnern
Casual Listener
Im running spotify on my honor 7, and have multiple problems. The most annoying one is that it wont jump to the next song when a song is finished. In some cases it will jump to the next song, but th...
2016-07-27 8:14:01 AM
2016-07-27 10:00:36 AM
Daniel
Community Legend
261 Views
1 replies
0 likes

261 Views
1 replies
0 likes

Solved!! What if i did a hard reset to my android phone, will i be able to get my songs back after the reset?

JLRubio
Newbie
2016-07-27 7:54:38 AM
2016-07-27 9:59:14 AM
Daniel
Community Legend
1686 Views
1 replies
0 likes

1686 Views
1 replies
0 likes

Spotify won't play again after i turn my car off!

Spotify will play fine if I unplug and then plug in my aux cord after the song has started playing, then will need to be done every time I start my car back up. Is it a problem with my aux my radio or my phone?

paperboy209
Newbie
Spotify will play fine if I unplug and then plug in my aux cord after the song has started playing, then will need to be done every time I start my car back up. Is it a problem with my aux my radio o...
2016-07-27 7:32:48 AM
2016-07-27 9:56:40 AM
Daniel
Community Legend
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

App freezes and keeps playing

Alright so ive had the premium version for awile now about 10 months and now it will play my playlist for 30 or 40 minutes then it will freeze. Itl say im on a song thats not playing and when i close the app it keeps playing until i restart my phone....

Brades2010
Newbie
Alright so ive had the premium version for awile now about 10 months and now it will play my playlist for 30 or 40 minutes then it will freeze. Itl say im on a song thats not playing and when i close...
2016-07-27 6:03:02 AM
2016-07-27 9:53:36 AM
Daniel
Community Legend
657 Views
1 replies
0 likes

657 Views
1 replies
0 likes

Login Problems

Hi, tried listen to spotify for 3 days and every time I open the app and login using facebook I get an error saying "Unable to login, user name and password is incorrect" Please help me figure out what am I doing wrong..

Ebony79
Casual Listener
Hi, tried listen to spotify for 3 days and every time I open the app and login using facebook I get an error saying "Unable to login, user name and password is incorrect" Please help me figure out wh...
2016-07-27 4:41:46 AM
2016-07-27 9:52:57 AM
Daniel
Community Legend
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

Superuser Contribution Samsung y spotify

Tengo dos productos de samsung (galaxy S6 y tablet T-815) y hace un par de dias cuando me quiero conectar a Spotify me sale el mensaje que no estoy conectado a internet (lo cual no creo posible, porque aun puedo navegar y ver mis mails. Etc.) Y solo ...

Freakzoyd
Casual Listener
Tengo dos productos de samsung (galaxy S6 y tablet T-815) y hace un par de dias cuando me quiero conectar a Spotify me sale el mensaje que no estoy conectado a internet (lo cual no creo posible, porq...
2016-07-24 4:25:45 PM
2016-07-27 3:43:46 AM
Alejandro_C
Spotify Legend
245 Views
3 replies
0 likes

245 Views
3 replies
0 likes

Song not available

I've upgraded to premium and just recently I try to change the storage location and set it to the SD card in my phone and now every song keeps telling me that it's not available for playback I don't understand why

Shezhott2012
Newbie
I've upgraded to premium and just recently I try to change the storage location and set it to the SD card in my phone and now every song keeps telling me that it's not available for playback I don't ...
2016-07-26 4:38:19 AM
2016-07-27 3:24:51 AM
bar10dr
Gig Goer
985 Views
4 replies
0 likes

985 Views
4 replies
0 likes

Set Offline Playlist in Other Device

Hello, I am premium user. I am accessing Spotify from my laptop and smart phone.Is there anyway to instruct from my Spotify application in laptop to set a playlist offline in my mobile ? Thanks,Anu

Tekkieanu
Regular
Hello, I am premium user. I am accessing Spotify from my laptop and smart phone. Is there anyway to instruct from my Spotify application in laptop to set a playlist offline in my ...
2016-07-21 1:50:09 AM
2016-07-27 2:11:50 AM
Tekkieanu
Regular
255 Views
4 replies
0 likes

255 Views
4 replies
0 likes

Help Wizard

Step 1

Just quickly...

Android