Hey there @Betl_algl, welcome to the community!
I'm sorry to hear you have trouble. Have you checked out this thread that offers several solutions on what to do if you have upgraded but haven't received Premium?
Let me know if this helped :)
Treat others the way you want to be treated! K is for Kisses, Kate I can help in english, français or ελληνικά Follow me on Spotify | What is a Community Rock Star? Join us!