Help Wizard

Step 1


Spotify pauses during a specific song

Spotify pauses during a specific song




United States


Samsung Galaxy a10e

Operating System


My Question or Issue

Spotify keeps pausing or crashing altogether when a song is played. Specifically, 2:05 of the song Trespass by Monsta X. It's been doing this for about the past 6 times the song has been played. the song cuts out and the time stops but the button does not say paused. I then have to exit out of Spotify and go on it again to turn the song back on. Doesnt matter if screen is locked, I'm on the app itself or not, it always does this. 

1 Reply

Hey there @lee_xiu


Thanks for posting on the Community about this.


First thing you can try here is performing a clean reinstall of the Spotify app on your mobile device. This will make sure you get a fresh copy of the latest app version with updated features. You can run a clean reinstall by following these steps.


If this doesn't help, send us the Spotify URI of the track in question and we'll take a closer look. Check out this Spotify Answer on how you can find the Spotify URI. 


Keep us posted! We'll be here if you have any questions. 

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