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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5269 Views

0 replies

6 likes

  • 5269 Views
  • 0 replies
  • 6 likes

"Not eligible" for 6months of premium

PlanFree/PremiumCountryUKPhoneSamsung a51 My Question or IssueHelloSamsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However when I go and press the payment options, it says I am not eligible. Was l...

Casual Listener

Plan Free/Premium Country UK Phone Samsung a51   My Question or Issue Hello Samsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However...

Billy-J

Spotify Star

1079 Views

3 replies

0 likes

  • 1079 Views
  • 3 replies
  • 0 likes

Liked Songs Album Empty and Cant Like/Dislike Songs

PlanPremiumCountryIreland DeviceSamsung Galaxy A20E My Question or IssueI got a new phone and switched from my old Samsung Galaxy J3 to a Samsung Galaxy A20E and since then, when I click on my 'Liked Songs' album either the app shuts down or its empt...

Visitor

Plan Premium Country Ireland   Device Samsung Galaxy A20E   My Question or Issue I got a new phone and switched from my old Samsung Galaxy J3 to a Samsung Galaxy A20E and since the...

Subhadeep

Music Fan

579 Views

3 replies

0 likes

Liked Songs Playlist
  • 579 Views
  • 3 replies
  • 0 likes

Low sample rate playback when Samsung Tab A is connected via headphone jack

PlanPremiumCountryCanadaDeviceSamsung Galaxy Tab A (2019)Operating SystemAndroid 10My Question or IssueMy issue is that when audio using the Spotify app and using the headphone socket to output via either to a set of headphones or PC speaker the audi...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy Tab A (2019) Operating System Android 10 My Question or Issue My issue is that when audio using the Spotify app and using the headphone sock...

claudelam911

Casual Listener

1927 Views

7 replies

0 likes

Android 10
playback
Samsung G2
  • 1927 Views
  • 7 replies
  • 0 likes

"An error has occurred" for all podcasts (not music)

PlanPremiumCountryUSADevice(LG G6+)Operating System(Android 8.0.0) My Question or IssueCan not play podcasts on mobile device. When I try to open a podcast page to see the episodes, i get the message "An error has occurred". I have uninstalled, delet...

Casual Listener

Plan Premium Country USA Device (LG G6+) Operating System (Android 8.0.0)   My Question or Issue Can not play podcasts on mobile device.  When I try to open a podcast page to...

mharrisonbaker2

Casual Listener

420 Views

1 replies

1 likes

  • 420 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify crash when I click the three white dots

PlanPremiumCountryCanadaDeviceumidigi a5 proOperating SystemAndroid 9 My Question or IssueWell, since about 2months now I can't click the 3 whites dots button without the app restarting or crashing. It doesn't matter on which menu or songs I listen, ...

Regular

  Plan Premium Country Canada Device umidigi a5 pro Operating System Android 9   My Question or Issue Well, since about 2months now I can't click the 3 whites dots button without...

Alex

Spotify Legend

2290 Views

6 replies

1 likes

  • 2290 Views
  • 6 replies
  • 1 likes

song playback bug

PlanPremiumCountryAustralia DeviceLenovo tab m7Operating SystemAndroid 9 Pie My Question or Issue So i bought a brand new cheap Lenovo Tab m7 to install into a car dash as a replacement head-unit, I've installed spotify as of today but have this bug ...

Casual Listener

Plan Premium Country Australia   Device Lenovo tab m7 Operating System Android 9 Pie   My Question or Issue   So i bought a brand new cheap Lenovo Tab m7  to insta...

Mavancholy

Casual Listener

1166 Views

3 replies

0 likes

Glitch
no audio
Playback Error
Playback issue
Song Bugged
  • 1166 Views
  • 3 replies
  • 0 likes

Podcast menu only shows couldn't load error (works fine on other accounts on same phone)

Free and/or PremiumCanada Honor8xAndroid 10 My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternative account works fine. It shows all the podcasts. I cant reproduce the same issue...

Visitor

  Free and/or Premium Canada   Honor8x Android 10   My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternati...

Subhadeep

Music Fan

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

CouldNotFindSpotifyApp error on Google Pixel 3

PlanPremium CountryUnited Kingdom DeviceGoogle Pixel 3, Google Pixel 3 AVD (API 30) Operating SystemAndroid 10 My Question or IssueI'm trying to build an app which integrates the Spotify App Remote SDK. However, when I try to connect to Spotify using...

Casual Listener

Plan Premium   Country United Kingdom   Device Google Pixel 3, Google Pixel 3 AVD (API 30)   Operating System Android 10   My Question or Issue I'm trying to build an...

FrenchieSmalls

Casual Listener

1066 Views

1 replies

0 likes

App Development
app remote
SDK
Spotify Integration
  • 1066 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Browse Option Is Missing

SubscriptionPremium Country United States Device(Samsung Galaxy Note Operating System(Android Oreo) So my Samsung Note 8 recently updated Spotify, and I noticed that the browse option on the bottom has completely vanished. I also cannot view any arti...

Newbie

Subscription Premium   Country  United States   Device (Samsung Galaxy Note 😎 Operating System (Android Oreo)   So my Samsung Note 8 recently updated Spotify, and...

subfader

Regular

9715 Views

12 replies

8 likes

  • 9715 Views
  • 12 replies
  • 8 likes

Spotify recognising my android phone as a tablet

This has been bugging me a lot, but the app has been detecting my phone as a tablet, I have a Huawei Nexus 6PIt annoys be because I travel to japan a lot and there is a limitation in japan where I only get 15 hours, I mostly listen songs on my phone ...

Newbie

This has been bugging me a lot, but the app has been detecting my phone as a tablet, I have a Huawei Nexus 6P It annoys be because I travel to japan a lot and there is a limitation in japan where I ...

Rareș

Casual Listener

1595 Views

1 replies

4 likes

  • 1595 Views
  • 1 replies
  • 4 likes

Superuser Contribution SORTING PLAYLISTS (not Songs)

How can i sorting my playlists. Not the song in the lists. I have a lot of playlists and like too sort them. PlanremiumCountrySPain/ GermanyDeviceSamsung Galaxy tablet / mobileOperating SystemAndroid My Question or IssueHow can i sorting my playlists...

Casual Listener

How can i sorting my playlists. Not the song in the lists. I have a lot of playlists and like too sort them.   Plan remium Country SPain/ Germany Device Samsung Galaxy tablet / mobile Op...

Alex

Spotify Legend

567 Views

3 replies

0 likes

  • 567 Views
  • 3 replies
  • 0 likes

Superuser Contribution Choppy playback

PlanPremiumCountry: USADeviceSamsung Galaxy S8Operating System(Oreo) My Question or Issue:Almost everytime I listen to music the playback becomes really choppy. Everything is playing smoothly then all of a sudden the song gets really choppy. Any help...

Casual Listener

  Plan Premium Country: USA Device Samsung Galaxy S8 Operating System (Oreo)   My Question or Issue: Almost everytime I listen to music the playback becomes really choppy. Everyth...

Alex

Spotify Legend

4852 Views

14 replies

5 likes

  • 4852 Views
  • 14 replies
  • 5 likes

Bluetooth Stop command not working

PlanPremiumCountrySwitzerlandDeviceGalaxy s8+ My Issue:I use a bluetooth audio system in my motorcylce helmet (Cardo FreeCom 1)and until yesterday i was able to stop music from playing by holding the play button on my device for a few seconds (an aud...

Casual Listener

Plan Premium Country Switzerland Device Galaxy s8+   My Issue: I use a bluetooth audio system in my motorcylce helmet (Cardo FreeCom 1) and until yesterday i was able to stop music from...

Sebb92

Casual Listener

968 Views

2 replies

0 likes

  • 968 Views
  • 2 replies
  • 0 likes

Spotify group session

PremiumUnited states DeviceSamsung s10+Operating SystemAndroid My Question or IssueI tried joining my friends spotify group session and it wasnt working. I realized that the option for me to join or create a session wasn't appearing. Can anybody expl...

Casual Listener

Premium United states   Device Samsung s10+ Operating System Android   My Question or Issue I tried joining my friends spotify group session and it wasnt working. I realized that t...

Billy-J

Spotify Star

1178 Views

3 replies

0 likes

  • 1178 Views
  • 3 replies
  • 0 likes

Solved!! Spotify App for Kindle Fire HD in UK

Sorry to possibly be repeating a question, but the silence on this subject is deafening wherever I try to discover a definitive answer ANYWHERE on the internet . . . Will the US Spotify App work on a Kindle Fire HD in UK and, if not, are there any pl...

Music Fan

Sorry to possibly be repeating a question, but the silence on this subject is deafening wherever I try to discover a definitive answer ANYWHERE on the internet . . . Will the US S...

Kshaky

Music Fan

22582 Views

12 replies

0 likes

  • 22582 Views
  • 12 replies
  • 0 likes

Spotify Sounds really bad

PlanPremiumCountryChileDeviceXiaomi Mi9Operating SystemAndroid 9 My Question or IssueMy Spotify used to sound really good but suddenly when hearing with inner speakers the sound (bass) started to sound extremely saturated like if the speakers where b...

Newbie

Plan Premium Country Chile Device Xiaomi Mi9 Operating System Android 9   My Question or Issue My Spotify used to sound really good but suddenly when hearing with inner speakers the ...

PR2020

Newbie

1362 Views

1 replies

1 likes

Sound Quality
Technical Error
  • 1362 Views
  • 1 replies
  • 1 likes

Playlist issues

A playlist owned by someone else that I follow has a couple of songs that are unaccessible when viewed on a laptop, when I view them on a phone they are not there at all but I can access the songs fine when I search up the artists themselves.

Casual Listener

A playlist owned by someone else that I follow has a couple of songs that are unaccessible when viewed on a laptop, when I view them on a phone they are not there at all but I can access the songs fi...

dinomight

Spotify Star

636 Views

5 replies

0 likes

  • 636 Views
  • 5 replies
  • 0 likes

My playlists are gone

PlanPremiumCountry DeviceXiaomi Mi 8 LiteOperating SystemAndroid 10 My Question or IssueI tried to recover my playlists 2 weeks ago but i couldn't . They were gone , i just have these in the attachment. Help me please

Casual Listener

Plan Premium Country   Device Xiaomi Mi 8 Lite Operating System Android 10   My Question or Issue I tried to recover my playlists 2 weeks ago but i couldn't . They were gone , i j...

AdamDamon

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Weird issue with galaxy watch active & spotify app

PlanPremiumCountryUnited StatesDeviceGalaxy S10e and Galaxy Watch ActiveOperating SystemAndroid 10 My Question or IssueAt the end of the day when I go to play music from my spotify app, it shows one song playing (Album cover, title, artist) that matc...

Casual Listener

Plan Premium Country United States Device Galaxy S10e and Galaxy Watch Active Operating System Android 10   My Question or Issue At the end of the day when I go to play music from my s...

StreamingSnowyy

Casual Listener

1676 Views

2 replies

1 likes

  • 1676 Views
  • 2 replies
  • 1 likes

Easy way to find profiles?

PlanPremiumCountry DeviceS10Operating SystemAndroid Oreo My Question or IssueHow do I find my friends profiles that I follow without having to type it into the search every time? There doesn't seem to be a section in the library tab or anywhere that ...

Visitor

Plan Premium Country   Device S10 Operating System Android Oreo   My Question or Issue How do I find my friends profiles that I follow without having to type it into the sear...

AdamDamon

Spotify Star

1265 Views

1 replies

0 likes

  • 1265 Views
  • 1 replies
  • 0 likes