Spotify restarts when I want to share a song?

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Spotify restarts when I want to share a song?

Casual Listener

Plan

Premium

Country

USA

Device

Galaxy Note 8

Operating System

Android 8.0

 

My Question or Issue

Every time I want to share a song, the app starts each time I press the Share button from the song menu.

 

(8/27/18 Update)

I have tried the method of uninstalling my Messenger app and it did work. Messenger Lite does not affect the Share button, but the full Messenger app causes the issue and I reinstalled Messenger to make sure.

 

I see this as an issue with both apps and I need Messenger for important contacts. I hope this can be resolved soon.

38 Replies
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Re: Spotify restarts when I want to share a song?

Rock Star 23
Rock Star 23

Hey @roxasechizen13, welcome to the community 🙂

In this case, could you try some basic troubleshooting:

  • Restart your device
  • If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Let me know how it goes 🙂

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Spotify restarts when I want to share a song?

Casual Listener

Billy,

 

Thank you! Unfortunatey the clean restart did not work.

 

I am running on Android 8.0 and the Spotify version is 8.4.67.886

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Re: Spotify restarts when I want to share a song?

Rock Star 23
Rock Star 23

@roxasechizen13,

 

Thanks for the reply!

 

Could you send a screenshot of the error message being shown? Please do hide sensitive info when posting to the community.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify restarts when I want to share a song?

Casual Listener

There is no error message. Every time I press the Share button, it restarts the app. It does it for all content and it seems to be a software issue.

Highlighted

Re: Spotify restarts when I want to share a song?

Rock Star 23
Rock Star 23

@roxasechizen13,

 

Thanks for clarification. 

 

Could you try this on another device to see if the issue persists? Also, try following these steps in order:

 

  1. Uninstall the app
  2. Restart the device
  3. Install the app
  4. Change network connection (if possible)

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify restarts when I want to share a song?

Casual Listener

I have the same problem, I use a OnePlus Five vith OxygenOS 5.1.4 with Andriod 8.1.0, Spotify version 8.4.67.886

As sson I try to share to ANY other the app either goes to homepage or shuts down.
This started like some day ago !

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Re: Spotify restarts when I want to share a song?

Casual Listener

That method did not work, either. I also tried pressing the button while on airplane mode and it still crashes and restarts on its own.

 

Magically barred from sharing what I'm listening to? 🤣

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Re: Spotify restarts when I want to share a song?

Rock Star 23
Rock Star 23

@roxasechizen13@Xtravagance,

 

We’ve seen reports for this issue where the Spotify app crashes when someone attempts to share a song. First, please make sure you’ve followed these steps:

 

- Remove Registered Offline Devices
- Switched device off/on
- Ask if they get the same result on WiFi and mobile connection

 

Let me know how you get on 🙂

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify restarts when I want to share a song?

Newbie

Tried all of your suggestions. No good.  All the other apps on my Galaxy S7 8.0 have no issue with sharing. Only Spotify 8.4.67.886. Crashes on wifi and mobile data.

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