The Data Saver always remains on in my Motorola Edge 40

[Soumabho]

Anybody know how to change the audio quality as it always shows data saver is turned on but its actually off ?

[MihailY]

Hey folks,

For anyone still experiencing this after changing your phone's data settings, please send us the following so we can prepare a report for our tech team:

• Your device model, OS version and exact Spotify version.
• The troubleshooting steps you've tried.
• The date and time when this last happened (including your time zone)

Thanks!

[Plasmatronnl]

Motorola Edge 40 Neo, android 13, Spotify version 8.8.96.364

Only way to bypass is through toggling unlimited data button in the Android Datsaver setting. Even keeping the datasaver function off, but toggling the unlimited data button for Spotify temporarily fixes it.

Issue just happened to me last hour when entering the car at 21:06 hours, gmt +1

My son has the same issue, also Motorola but the G84

[Jortega01]

I have exactly the same problem with the same model motorola edge 40 neo, before the problem occurred, the sound was wonderful, but when I started to have the problem the sound deteriorated, even though I activated the audio restriction (temporary solution ).

[mattmel]

Motorola Edge 40, Android 13, Spotify version 8.8.96.364

Sunday 7. 1. 2024 9:08 UTC+01:00

Happens basically each time I turn off WiFi and turn on data. Remedy is to re-enforce the unlimited data for Spotify. Each time I switch to data I need to repeat this process.

[Yordan]

Thanks for providing the requested info @Plasmatronnl and @mattmel! A new version of Spotify was just released, could you check if the issue persists there?

Could the rest of you folks also send us the exact version of Spotify you're running? It's also worth making sure that you're running the latest system updates for your device.

We'll be on the lookout for your replies.

[Rodriges-MkII]

• Device model : motorola edge40 (XT2303-3)
• OS version : Android13
• Spotify version : 8.9.4.304

I deleted my cache and data, got that update, and the problem was resolved. THX

[Rodriges-MkII]

Retract previous post.
Even if you do the above and set the background battery and mobile data usage to unlimited from the device settings, the sound quality settings will be grayed out after several startups, and the message "You can't change this setting when Android's data saver is on" will appear. It shows

[Plasmatronnl]

I have the Spotify update from januari 8th, 8.9.4.304. Issue is still there. Almost everytime connecting via Bluetooth to a car, headset etc. the issue returns.

[Rodriges-MkII]

This problem has not been resolved at this point, but has Spotify given up on solving it?

[Kishan088]

There's one escape I got but not using right now. Accidentally the quality was set to very high when it got grayed out. So audio quality wasn't a problem but the Canvas feat got grayed out 🤦

[Yordan]

Hi folks!

Our tech team is working on a fix. We'll keep you posted here as soon as we have any new info to share. In the meantime, make sure you're always running the latest version of Spotify.

Cheers!

[Wataru123]

Hi all, 

I'm glad to at least know that some other people with the same device have the same issue.  It seems that thankfully the Spotify team is currently working on it. I just would like to add my situation as well. My phone is Motorola Edge 40 with Android 13 installed. My Spotify App keeps changing back the audio quality settings of mobile streaming to Low and then both of WiFi and mobile streaming are greyed out. Canvas setting is also greyed out. Android's data saver is never on. I clean installed Spotify App and for a while it worked fine - letting me change the audio quality. However, after a while the problem happened again... 

[Yordan]

Hi folks,

A new version of Spotify should be out now. Could you try updating the app to 8.9.8 to see if this has been resolved?

Let us know how it goes!

[valeno]

"When I play music using mobile data, it sounds very bad. From the audio settings, it tells me: 'You can't change this setting when Android Data Saver is turned on.' The problem is that I don't have it activated, so I have no way to listen to good quality music when I'm away from home because of that option."

[Plasmatronnl]

Updatetet. Had the issue twice since..

[kaworu_bloodpaw]

Hi @valeno

Could you please tell me the model of the device you're seeing this on, as well as the Android and Spotify versions?

Thanks!

[Wataru123]

Hi Yordan,

Thank you for tackling this issue. I updated the app to the version 8.9.8.545 but sadly the issue persisted. Then I tried the clean install, which didn't work, either 😞  

[mattmel]

Hi, unfortunately I also have to report the problem persisting.

[valeno]

motorla edge 40, android 13

[Wmoore05]

I am still having the same issue after doing the update yesterday.