Thumbnails for songs keep dissapearing

[Todehh]

Plan

Premium

Country

Device

Galaxy a10

Operating System

Android

My Question or Issue

[Ivan]

Hey there @Todehh, 

Thanks for searching for the answer you need here! 
 

We suggest you restart the device on which you experience this issue. This basic step is very simple, but often overlooked.

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.

Do you mind sending us a screenshot or video recording of the disappearing thumbnails? Just attach the media to your next response. This way we can take a closer look at the issue. 

We'll look out for your reply. 

[Todehh]

 

 I've tried restarting and that works for a while then they go away again, happens mainly when I go offline, it's ok when I'm on my wifi network, I've also tried clearing cache again worked for sometime but then they disappear again.

[Mario]

Hey @Todehh,

Together with following @Ivan's suggestions, it'd be great for you to read this support site article and follow the relevant steps listed in it to see if Spotify works properly as a result.

If following the steps in the article doesn't do the trick, it'd be good to perform a clean reinstall and start with a brand-new as well as the latest version of the app. Take a look at this Spotify answer to find out how this procedure works for your device. As a heads-up, you'll need to re-download any downloaded music and podcasts after reinstalling the app.

Hope you'll find this info useful. Let us know if there's anything else we can help with!