Unable to move my storage to SD card

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Unable to move my storage to SD card

enca_wpq-ui6i
Casual Listener

Hello, I have Huawei y5 prime. 

Have an SD card with lots of free space. 

Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this:

  1. Tap Your Library  in the menu at the bottom of the screen.
  2. Tap Settings .
  3. Tap Storage.
  4. Select where you want to save your downloaded music.
  5. Tap OK. The transfer takes a few minutes depending on the size of your library. You can still listen to Spotify as normal during the transfer. Spotify restarts afterwards.

 

But number 3 (tap storage) is not possible... I can't tap nothing there... Help me please its urgent

 

Screenshot_20190417-100041.png
6 Replies

Betreff: Unable to move my storage to SD card

Rising Star 13 leviE
Rising Star 13

You have to scroll down to the bottom.

There you should see "other contents" now you can choose between the sd card and the storage of your phone.

Hope this helps.

Levi

leviERising Star 13
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Betreff: Unable to move my storage to SD card

enca_wpq-ui6i
Casual Listener

Don't have this option.

Only written "other" but it's just an headline, not something you can press on

Screenshot_20190418-051018.png

Betreff: Unable to move my storage to SD card

Rising Star 13 leviE
Rising Star 13

Are you sure that your sd card is correctly in the slot?

I tried it at my device (galaxy s8) and when i took out my sd card it looked exactly the same as it is at your device.

 

~Levi

leviERising Star 13
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Betreff: Unable to move my storage to SD card

enca_wpq-ui6i
Casual Listener

Yes I'm sure. 

I use it with no problem for other stuff. 

 

Thank you. 

Betreff: Unable to move my storage to SD card

Rising Star 13 leviE
Rising Star 13

I'm sorry to hear that, i hope you can fix it in the end. Good luck

~Levi

leviERising Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Betreff: Unable to move my storage to SD card

Rising Star 13 leviE
Rising Star 13

I've searched for a answer online, and found this: https://community.spotify.com/spotify/board/message?board.id=spotifyandroid&message.id=62116#M62116 

Sadly its written in german, i hope you can translate it. It looks very complicated, but its worth a try :)

Good Luck!

~Levi

leviERising Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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