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Unable to play or view music

Unable to play or view music

rach32

Plan
Premium

Device
Motorola moto g6

Operating System
Android 9


My Question or Issue
Attempting to open an album or playlist page results in either a black screen, or shows a loading screen endlessly. I have tried the following in order to resolve this issue with no results:

  • Reinstalling the app.
  • Deleting the app's data cache.
  • Restarting the device.
  • Attempting to send a song from my desktop to my phone with Spotify connect.
Reply
3 Replies

Amayy

Hi there, thanks for asking in the community. There are a few steps you could try to fix this easily:

  • Go to Spotify.com, go to your account
  • Scroll down and click on Sign Out Everywhere
  • This will log you out everywhere and you will need to download your content offline again
  • After this, uninstall the Spotify App and re-install
  • Sign in and check if it is working as expected
  • Also, make sure that you are not using any VPN or DNS service

Let us know how it goes!

AmayyRising Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

rach32

Hi Amayy thanks for your reply, I tried this but it didn't work. After posting though I noticed some other issues with my phone not relating to Spotify that I was having, and I decided to factory reset my phone, which seemed to resolve all the problems that I was having in the end.

Amayy

Thanks for getting back to me, glad that it worked out for you. For anything else, don't hesitate to ask in the community!

AmayyRising Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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