When I try to login I get a message that I am in offline mode

[Casiphin]

And I cannot get into the settings to fix it

[songassistant]

Hello,

welcome to the Spotify Community! I'm happy to assist you!

this is a known issue. Please make sure, that your firewall does not block Spotify and Proxy settings are correct or Proxy is turned of in both Windows Settings and Spotify Settings anyway. Otherwise I suggest you to uninstall and reinstall it.

[Casiphin]

Sorry I should have mentioned that this was on the Android version, I am on the Essential with Android 7.1.1

[songassistant · Accepted solution]

Good morning,

please try to open Settings of your device → Apps/Application Manager → Spotify → Clear cache

If this does not work, go to the same page and tap on "Delete user data".

Not it should work

[Wikusm]

This is not an acceptable solution, you lose all offline data! You shouldn't be posting this on every one of these....