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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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All my playlists are gone

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

Newbie

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

Joe

Community Legend

317 Views

1 replies

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"Storage" Option no longer available after update

Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't understand it. So frustrating. Galaxy S5Android 6.0.1S...

Newbie

Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't und...

435 Views

0 replies

1 likes

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can't delete data

every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over

Newbie

every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over

Joe

Community Legend

386 Views

1 replies

0 likes

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Solved!! Save album as new playlist while preserving artist and album name

Hi, some time ago, when i saved a complete album as a new playlist, then the name of the artist and the album was automatically taken over as the title of the new playlist, currently this is not the case anymore.I currently have to manually enter the...

Newbie

Hi, some time ago, when i saved a complete album as a new playlist, then the name of the artist and the album was automatically taken over as the title of the new playlist, currently this is not the ...

tommytoothpaste

Newbie

2506 Views

3 replies

1 likes

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Can't Save or Download from Spotify Premium

Hi, Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes. Any ideas? Is it a bad update and is there another due soon? Simon

Newbie

Hi,  Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes.  Any ideas? Is it a bad update and is t...

375 Views

0 replies

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Unable to get Spotify Unlimited on my Android phone despite already being a subscriber

I have Spotify installed on my PC at home and have been subscribed to Spotify Unlimited for a few years now. I recently installed the app on my Galaxy S7 and despite logging in with my usual details, found that I can only get the 'Free' service that ...

Newbie

I have Spotify installed on my PC at home and have been subscribed to Spotify Unlimited for a few years now. I recently installed the app on my Galaxy S7 and despite logging in with my usual det...

Joe

Community Legend

521 Views

1 replies

0 likes

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Spotify Connect nicht moeglich

Hallo, seit der letzten Spotify Android App-Version werden keine Wiedergabe-Geraete mehr angezeigt - Spotify Connect ist nicht nutzbar.Geraete:Sonos Play 1, Onkyo Receiver, Medion Lifestream 2 usw.Eine aeltere App-Version (manuell installiert) funkti...

Newbie

Hallo, seit der letzten Spotify Android App-Version werden keine Wiedergabe-Geraete mehr angezeigt - Spotify Connect ist nicht nutzbar. Geraete: Sonos Play 1, Onkyo Receiver, Medion Lifestream...

FloG93

Casual Listener

8871 Views

1 replies

0 likes

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Can't reach (Teufel Raumfeld) speakers in same network (Fritz!Box) with Spotify Connect

First of all, sorry for my bad english Now to my problem.After resetting my local network (Fritz!Box Router) I got the problem, that the current spotify android app didn't show any of the connected (Teufel Raumfeld) speakers, which i could reach form...

Music Fan

First of all, sorry for my bad english   Now to my problem. After resetting my local network (Fritz!Box Router) I got the problem, that the current spotify android app didn't show any of the ...

geronimoge

Music Fan

2954 Views

4 replies

1 likes

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I need to change the language of the emails they send me.

Hey there, ever since I moved to turkey Spotify is sending me emails in Turkish and I didn't find a way to change the language. Does anyone know the solution.

Newbie

Hey there, ever since I moved to turkey Spotify is sending me emails in Turkish and I didn't find a way to change the language. Does anyone know the solution.

251 Views

0 replies

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I broke my phone, still usable, but I cant download songs, because I cant find the button...

How can I download through pc onto my phone without touching the download button on my phone? I wish this was a thing from the start off..... Should be like a sync through networking, like Steam has it, you download a game, progress, download the gam...

Newbie

How can I download through pc onto my phone without touching the download button on my phone?   I wish this was a thing from the start off..... Should be like a sync through networking, like S...

253 Views

0 replies

0 likes

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Wont Go Online or sign in on Galaxy s4

Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can never sign back in

Casual Listener

Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can n...

RyanH21

Newbie

327 Views

2 replies

0 likes

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On behalf of all free android users, You suck.

As many other people, a couple days ago i recieved the email telling me i was to stop using a modified app and i did, even went one step forward and completely stoped using the app altogether. Lets face it, your buisness model sucks on the android pl...

Regular

As many other people, a couple days ago i recieved the email telling me i was to stop using a modified app and i did, even went one step forward and completely stoped using the app altogether. &nbsp...

AlexFDR

Regular

10709 Views

4 replies

27 likes

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Keeps disconnecting from chromecast AND they removed Running

SO my ecosystem has gone from iOS to Android. I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi. All of thes devices work so well together. I listen to Spotify all the time and the fact that I can't get the daily playlists to pl...

Regular

SO my ecosystem has gone from iOS to Android.  I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi.  All of thes devices work so well together.  I listen to Spotify...

863 Views

0 replies

1 likes

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Not sound on Google home and Chromecast

Can't play any music over Google home or Chromecast.Reinstalled ect ect. Could someone please help.Premium account....10€ a month and not working.No helpdesk or phone help.

Newbie

Can't play any music over Google home or Chromecast. Reinstalled ect ect.   Could someone please help. Premium account....10€ a month and not working. No helpdesk or phone help. 

318 Views

0 replies

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problema di visualizzazione di abbonamento errato da parte dell'applicazione Spotify e cancellazione

Salve buonasera,Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usando un username diverso da quello che ho usato io per acceder...

Visitor

 Salve buonasera, Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usand...

241 Views

0 replies

0 likes

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music doesn't play

My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help

Newbie

My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help  

249 Views

0 replies

0 likes

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Pixel 2, will not play next song

I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.

Casual Listener

I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.

306 Views

0 replies

0 likes

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Spotify not logging into the correct Facebook account.

I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under the wrong Facebook. So it’s my girls friends Facebook...

Newbie

I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under th...

302 Views

0 replies

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Some Playlists Not Shuffling Correctly on Android Only

A couple of days ago I updated my phone's Spotify app, and ever since the update Shuffle Play has not been working correctly. Here are the details of the problem:One of my playlists (All The Songs!, embedded below) is stuck only shuffling the first 9...

Regular

A couple of days ago I updated my phone's Spotify app, and ever since the update Shuffle Play has not been working correctly.  Here are the details of the problem: One of my playlists (Al...

The_Gorm

Casual Listener

5604 Views

11 replies

2 likes

Android
shuffle
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Songs don't show up on android app

Hi, I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and reinstalled both apps, but that didn't solve the problem. Help.Thank...

Newbie

Hi,    I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and re...

270 Views

0 replies

0 likes

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