Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've been using Spotify since around December, and I've been enjoying it thus far. However, I have noticed that I'm getting no ads. I'm not using any third-party software to block this, at least to my knowledge. Perhaps my phone has built-in software...
I've been using Spotify since around December, and I've been enjoying it thus far. However, I have noticed that I'm getting no ads. I'm not using any third-party software to block this, at least to m...
Casual Listener
2634 Views
1 replies
1 likes
I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.
I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.
Casual Listener
751 Views
4 replies
0 likes
My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn't help. This problem exists for many years now, so ...
My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn'...
287 Views
0 replies
0 likes
I have a brand new Nokia 8 with latest Android Oreo.Spotify stops playing my playlist when both online and offline. This happens randomly in the middle of a track. It is perhaps of some phone activities in the background? Don't know. Anyone who can h...
I have a brand new Nokia 8 with latest Android Oreo. Spotify stops playing my playlist when both online and offline. This happens randomly in the middle of a track. It is perhaps of some phone ...
Newbie
2429 Views
5 replies
0 likes
I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says the same thing. What's going on?
I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says ...
Newbie
394 Views
1 replies
1 likes
Cant log in via the App, however the password and the username are correct (can log onto the account via the vebsite). What should I do?
Cant log in via the App, however the password and the username are correct (can log onto the account via the vebsite). What should I do?
Community Legend
357 Views
1 replies
0 likes
I hope so...
I hope so...
257 Views
0 replies
0 likes
Im premium, but only works with wifi, if I intend to use my internet plan appears a message that I'm off line but it's not true. Tengo el spotify Premium y aparentemente esta todo bien.. Pero cuando salgo de casa sin wifi, solo reproduce mis cancione...
Im premium, but only works with wifi, if I intend to use my internet plan appears a message that I'm off line but it's not true. Tengo el spotify Premium y aparentemente esta todo bien.. Pero c...
449 Views
0 replies
0 likes
I have a Samsung 8 and I've uninstalled google assistance and all and still no fix.I've done the permisson thing on the spotify app but no luck. I get to the point to where I confirm my spotify details but then it just says ERROR. any help? i have fa...
I have a Samsung 8 and I've uninstalled google assistance and all and still no fix. I've done the permisson thing on the spotify app but no luck. I get to the point to where I confirm my spot...
439 Views
0 replies
0 likes
When I'm trying to cast from my phone to my Google Home or Chromecast, Spotify will skip tracks until the end of the playlist and then stop. I've tried uninstalling and reinstalling, I've rebooted the casting devices, and I've cleared the cache, none...
When I'm trying to cast from my phone to my Google Home or Chromecast, Spotify will skip tracks until the end of the playlist and then stop. I've tried uninstalling and reinstall...
564 Views
0 replies
2 likes
Is there a way to reverse the new spotify update? With this new update i can't listen to the songs i had saved, and when i listen to my playlists the shuffle is terrible (basically going in the order i saved them to). Overall, i liked the old version...
Is there a way to reverse the new spotify update? With this new update i can't listen to the songs i had saved, and when i listen to my playlists the shuffle is terrible (basically going in the order...
Casual Listener
16451 Views
26 replies
66 likes
Hi Good day! By the way, I have no external memory, just internal. I just tried my own trouble shooting to find the music I just downloaded through spofity, like; 1.) Clear Data and Cache and check if the folder is still there at (Android/data/com.sp...
Hi Good day! By the way, I have no external memory, just internal. I just tried my own trouble shooting to find the music I just downloaded through spofity, like; 1.) Clear...
Casual Listener
1728 Views
4 replies
0 likes
Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with Wi-Fi.
Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with ...
656 Views
0 replies
0 likes
Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also noticed when i go to log off it says signed in as Mar...
Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also no...
230 Views
0 replies
0 likes
I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?
I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?
262 Views
0 replies
0 likes
Hi , I was wondering why i can't have access to some tracks like Planisphere by Justice whereas my friends on Apple have the track available. I have an android phine (galaxy s8 ). Maybe Spotify could fix this ?thanks
Hi , I was wondering why i can't have access to some tracks like Planisphere by Justice whereas my friends on Apple have the track available. I have an android phine (galaxy s8 ). Maybe Spotify could...
236 Views
0 replies
0 likes
Every time I try to login it says wrong email and password combonation I tried the username and password too but it didn't work I reset my password 3 Times
Every time I try to login it says wrong email and password combonation I tried the username and password too but it didn't work I reset my password 3 Times
270 Views
0 replies
0 likes
Hi,This might have been asked before but can't really find it so...It seems the only way I can start the music on my mobile is to click shuffle. I hate shuffle ;-). I want to listen to the whole album as it is recorded. I do not have a premium accoun...
Hi, This might have been asked before but can't really find it so... It seems the only way I can start the music on my mobile is to click shuffle. I hate shuffle ;-). I want to listen to the whole ...
273 Views
0 replies
0 likes
Hello. I am Samsung Galaxy A3 2017 user. When I use spotify online mode running very slowly. I am using 4G Lite and SD card class 10 but when changing music and surf the weekly discovery and playlist, app frezess. I deleted the application. I loaded ...
Hello. I am Samsung Galaxy A3 2017 user. When I use spotify online mode running very slowly. I am using 4G Lite and SD card class 10 but when changing music and surf the weekly discovery and pla...
423 Views
0 replies
0 likes
Spotify stopped working over Chromecast and Google Home:- Android app shows connection to Chromecast, but when selecting play - the screen jumps through multiple songs and no audio is heard- Same issue over Google Home- Other apps/sources still work ...
Spotify stopped working over Chromecast and Google Home: - Android app shows connection to Chromecast, but when selecting play - the screen jumps through multiple songs and no audio is heard ...
Newbie
1270 Views
8 replies
5 likes
