Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada. Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloqueo la pantalla de la musica se detiene. Segui las indica...
Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada. Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloq...
Casual Listener
1459 Views
3 replies
0 likes
Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it says that i'm offline. Plus images don't ever load...
Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it...
387 Views
0 replies
0 likes
I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. If I start a workout using the inbuilt Samsung Health p...
I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. &nb...
Regular
2668 Views
4 replies
6 likes
Hello, I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with three recently added. When shuffling, these three are given pri...
Hello, I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with thr...
Newbie
728 Views
1 replies
5 likes
I know this is an regular error but I have already tried almost all solutions...Clean install and log out from all accounts once...I am using premium but I cant even see my home page or take a look at any of artists pageThis problem keeps coming at: ...
I know this is an regular error but I have already tried almost all solutions... Clean install and log out from all accounts once... I am using premium but I cant even see my home page or take a lo...
Music Fan
6717 Views
7 replies
0 likes
I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available"
I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available" &...
275 Views
0 replies
0 likes
Hello, My android app won't open after I logged in. So this is what happens:as soon as I open it the screen is gray for half a second and it closes again. I tried almost everything I guess:Rebooted deviceCleared data (after this the app opens but whe...
Hello, My android app won't open after I logged in. So this is what happens: as soon as I open it the screen is gray for half a second and it closes again. I tried almost eve...
Newbie
15020 Views
9 replies
1 likes
I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. I cannot visualize the home (I get a generic error mess...
I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. &nb...
692 Views
0 replies
2 likes
I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version
I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version
278 Views
0 replies
0 likes
Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and therefore would use phone storage space) to use when...
Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and t...
Casual Listener
892 Views
2 replies
0 likes
Pc has no internet and I want to get songs on it with my s7 or other method.
Pc has no internet and I want to get songs on it with my s7 or other method.
Casual Listener
346 Views
1 replies
1 likes
La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no vuelva a entrar a la aplicación. Uso un galaxy J.
La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no...
1235 Views
0 replies
3 likes
At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has all 5 tabs on her phone (and she is on the latest v...
At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has ...
Casual Listener
2901 Views
2 replies
0 likes
The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?
The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?
707 Views
0 replies
1 likes
Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noticed today it was my WhatsApp that did it. This is N...
Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noti...
1146 Views
0 replies
0 likes
hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..
hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..
Newbie
453 Views
1 replies
0 likes
Hi I've got a Samsung galaxy s8, Spotify doesn't seem to recognise my headphones Sennhiesser momentum s v1 it plays music fine but so I can't skip tracks or pause them, I had the s6 before which was ok. Any help would be great.
Hi I've got a Samsung galaxy s8, Spotify doesn't seem to recognise my headphones Sennhiesser momentum s v1 it plays music fine but so I can't skip tracks or pause them, I had the s6 befor...
344 Views
0 replies
1 likes
This is happening for no reason. I am online - no resctrictions on my phone. - uninstalled, cleared cache, re-installed, changed password, desktop version works, all "fixes" on the forum tried and failed. Cant search artist, albums, or songs. Cant se...
This is happening for no reason. I am online - no resctrictions on my phone. - uninstalled, cleared cache, re-installed, changed password, desktop version works, all "fixes" on the forum tried and fa...
Casual Listener
448 Views
1 replies
0 likes
Got the problem since a couple of days. Spotify just stops the playback randomly. So far only if screen is locked, frequently right after locking. Interestingly it doesnt pause the track, it actually cancels it. So if I unlock the screen and start pl...
Got the problem since a couple of days. Spotify just stops the playback randomly. So far only if screen is locked, frequently right after locking. Interestingly it doesnt pause the track, it act...
Casual Listener
667 Views
2 replies
0 likes
Hi:My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappeared.I have reinstalled the apps, clear cache, data, ...
Hi: My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappe...
Newbie
68530 Views
15 replies
2 likes
