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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6446 Views

0 replies

7 likes

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Spotify reports me offline

Spotify says I'm offline: search (except offline songs), browse etc. aren't working.This is happening since yesterday (7th of March). I have a working internet connection and the Sonos client is working fine with Spotify.Restarting the app and restar...

Roadie

Spotify says I'm offline: search (except offline songs), browse etc. aren't working. This is happening since yesterday (7th of March).   I have a working internet connection and the Sonos cli...

Rokkford

Music Fan

1881 Views

11 replies

0 likes

  • 1881 Views
  • 11 replies
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Can't login

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email pops up. This is very frustrating and i am very confu...

Casual Listener

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email po...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Unable to log in to Android app

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account". Tried resetting my password, and redownloading the...

Newbie

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account"....

382 Views

0 replies

0 likes

  • 382 Views
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Spotify tv android

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?

Casual Listener

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ? 

marcellomendo02

Casual Listener

343 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Download Quality changes when starting download

Hey everyone,I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on it. I changed it again to extreme but it always resets...

Newbie

Hey everyone, I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on i...

861 Views

0 replies

0 likes

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Some of my downloaded songs won't play in offline mode

Hello, I have a premium account and some of my songs won't play in offline mode even if I download them(ex: Blind Witness - All Alone). I downloaded it from the playlist "Discover Weekly" with some other songs but none of them is playable when I have...

Newbie

Hello, I have a premium account and some of my songs won't play in offline mode even if I download them(ex: Blind Witness - All Alone). I downloaded it from the playlist "Discover Weekly" with some o...

Tun3BotYoda

Newbie

2327 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

App blocked by office net

Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...

Newbie

Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I  can't use Spotify app  when I work, because it's blocked(firewall ...

user-removed

Not applicable

557 Views

1 replies

0 likes

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  • 1 replies
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cannot log in

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me? thanks

Newbie

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me?...

cyp86

Newbie

721 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

me faltan opciones en spotify android

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otras opciones de la cuenta y lo tengo actualizado en ...

Newbie

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otr...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Cannot log in

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised. I have deleted and installed the app a few times, changed my password and still not able to access throu...

Newbie

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised.   I have deleted and installed the app a few t...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

No internet connexion

Hello, Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well.I have a premium account so I wish I could still use it but nothing is working.I tried to ...

Casual Listener

Hello,   Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well. I have a premium account so ...

emmanuel05

Regular

607 Views

3 replies

0 likes

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  • 3 replies
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tidak bisa login

Kenapa ya saya kalo mau masuk ke akun spotify menggunakan facebook tidak bisa. Padahal saya tau email dan passwordnya. Dan tetap gak bisa

Newbie

Kenapa ya saya kalo mau masuk ke akun spotify menggunakan facebook tidak bisa. Padahal saya tau email dan passwordnya. Dan tetap gak bisa

radiefrmdna

Newbie

19302 Views

10 replies

5 likes

  • 19302 Views
  • 10 replies
  • 5 likes

Cannot login into my account

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

Newbie

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

266 Views

0 replies

0 likes

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Cannot delete greyed out song from my own playlist

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other similar issues to this, but none of them were solv...

Music Fan

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other...

781 Views

0 replies

0 likes

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Solved!! Songs keep skipping whenever connected to Google Home and/or Chromecast

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. When I play it directly from my phone it works prop...

Casual Listener

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. ...

twongy

Casual Listener

37910 Views

12 replies

6 likes

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  • 12 replies
  • 6 likes

Icon

icon disappeared from Android screen, what i do?

Newbie

icon disappeared from Android screen, what i do?

user-removed

Not applicable

364 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Music limit?

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems

Newbie

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems 

327 Views

0 replies

0 likes

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Cant Login? Automatically logged out

So ive tried almost every option so far, I uninstalled the application and reinstalled it, signed up with facebook, created a whole new account, changed my password, tried it on a whole different phone (same steps), but only got to login through my d...

Casual Listener

So ive tried almost every option so far, I uninstalled the application and reinstalled it, signed up with facebook, created a whole new account, changed my password, tried it on a whole different pho...

VANTEROUS

Casual Listener

7642 Views

11 replies

2 likes

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  • 11 replies
  • 2 likes

Local files not transferring to phone

Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on m...

Casual Listener

Hi  I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the sa...

user-removed

Not applicable

671 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes