Small bug when I manually start a song

[Lepazu]

Hey!

In my Motorola Moto x4 (normal version, not android one), there's a small bug when I manually start or change songs. Can somebody help?

[songassistant]

Hello,

welcome to the Spotify Community! I'm happy to assist you!

Would you please describe the error, which occurs, more precise? What is happening? What do you see on the screen?

[Lepazu]

It's a small stutter in audioplay when I manually start or change the song. After that the audioplay continues normally. It occurs with everything (bluetooth speakers, phones own loudspeakers, 3.5 mm headphones). I have just bought a new Motorola Moto X4 (motorola's version, not android one). I had Google Nexus 5x and in that phone there were no problems.

[songassistant]

Good morning,

in Spotify settings you have a "fade"-option. Please make sure it is turned off.

I am afraid, but in case this does not work, you will need to contact a Spotify employee, because it seems to be a technical bug. Check out this form to contact Spotify support staff: https://support.spotify.com/de/contact-spotify-support/

[Joe]

Often, turning off the equaliser fixes this.

[songassistant]

Hello,

sometimes an Equalizer results in different Problems, because it can not support all hardware and all software. I would contact Spotify support, so they can solve this. In my first message you can find a link.

[ticked_off]

Been fighting with the same issue all day. Just got my Moto x4 as well and it would randomly skip the first half second or so if I manually pick or skip a song or if I scrubbed through a song. Everything is up to date bc of getting a new phone restarting and uninstalling didn't help. Thank you for letting me know that the equalizer was the issue. Works like a charm now!