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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386248 Views

544 replies

34 likes

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Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8005 Views

0 replies

7 likes

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Local files error

I can't download the music files from my PC on my Android, because I always get a "Waiting to download" message. I already tried everything from the article, including moving the files to another playlist and reinstalling the app, but nothing solved ...

Newbie

I can't download the music files from my PC on my Android, because I always get a "Waiting to download" message. I already tried everything from the article, including moving the files to another pla...

b_lywelyn

Newbie

465 Views

1 replies

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Spotify will not connect to Google assistant on android

I go through the setup process and after clicking log in on the screen after selecting spotify, am taken to a blank page. I'm on a Samsung Note 8 and have spotify premium. I'm going to cancel spotify and move to Google play if this won't work.

Newbie

I go through the setup process and after clicking log in on the screen after selecting spotify, am taken to a blank page.    I'm on a Samsung Note 8 and have spotify premium.  &nbsp...

366 Views

0 replies

0 likes

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Spotify falla cuando se abre por segunda vez

Me suscribi a premium despues de un tiempo en un nuevo celular, y cuando instale el spotify aparentemente todo iba bien pero cuando pulsaba casa en android y volvia a abrir la aplicacion esta solo reproducia la musica en la que estaba y ya no reaccio...

Newbie

Me suscribi a premium despues de un tiempo en un nuevo celular, y cuando instale el spotify aparentemente todo iba bien pero cuando pulsaba casa en android y volvia a abrir la aplicacion esta solo re...

309 Views

0 replies

0 likes

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Last several versions of Spotify don't work

The Spotify Android app has not worked for at least the last 4-5 versions, if not more. Originally, the app would open to a dark gray screen, then a "Spotify is not responding" dialog would come up. With the current version and the most recent previo...

Casual Listener

The Spotify Android app has not worked for at least the last 4-5 versions, if not more.  Originally, the app would open to a dark gray screen, then a "Spotify is not responding" dialog would com...

Teraforce88

Casual Listener

555 Views

2 replies

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App closing when phone locked

Hi! Whenever I lock my phone or it goes to sleep the Spotify app just kills itself. I've gone through all my permissions to find anything that might be blocking it, I've done a clean uninstall and reinstall, I've been through my Avast Security and Ba...

Newbie

Hi! Whenever I lock my phone or it goes to sleep the Spotify app just kills itself. I've gone through all my permissions to find anything that might be blocking it, I've done a clean uninstall and re...

Gseguierjc

Casual Listener

1534 Views

4 replies

2 likes

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Google Home and Spotify

Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't touch ANYTHING on my phone. If I try to control my mus...

Newbie

Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't tou...

donniec

Newbie

800 Views

2 replies

2 likes

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boton no me gusta

habia terminado mi playlist y luego comenzaron a salirme canciones de sugerencias, de las que salen con un boton pulgar arriba y el de pulgar abajo, dislike, no me gusta, etc.Me paso que hubo una cancion que me gusto mucho, y por accidente con el sue...

Regular

habia terminado mi playlist y luego comenzaron a salirme canciones de sugerencias, de las que salen con un boton pulgar arriba y el de pulgar abajo, dislike, no me gusta, etc. Me paso que hubo una c...

mervalls

Casual Listener

21011 Views

5 replies

8 likes

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Spotify Connect switches to phone automatically

OK this isn't a major problem but it is kind of annoying... I've found that often when I'm listening to the desktop version of Spotify on my laptop, if I open Spotify on my Android phone (e.g. so I can download tracks to an offline playlist on the ph...

Gig Goer

OK this isn't a major problem but it is kind of annoying... I've found that often when I'm listening to the desktop version of Spotify on my laptop, if I open Spotify on my Android phone (e.g. so I c...

434 Views

0 replies

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Help with new phone

My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone

Newbie

My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone

Joe

Community Legend

375 Views

1 replies

0 likes

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Can't login on the app (Facebook or username)

Hi guys, for some reason my app logged me out. When I went back to log in it says a Facebook error has occurred. So I uninstalled the app and removed it from facebook when I tried again it got to the page where it showed " continue as dom" I tried to...

Newbie

Hi guys, for some reason my app logged me out. When I went back to log in it says a Facebook error has occurred. So I uninstalled the app and removed it from facebook when I tried again it got to the...

Joelfaustrilla

Newbie

5796 Views

20 replies

4 likes

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Solved!! Updating an Off Line playlist

Question for Spotify Premium users: If you marked a list as 'listen off line,' I'm to understand that Spotify downloads all those songs into an encrypted cache that your app could access without having to be online. But now what if you start adding m...

Roadie

Question for Spotify Premium users: If you marked a list as 'listen off line,' I'm to understand that Spotify downloads all those songs into an encrypted cache that your app could access without havi...

Hubo

Community Legend

473 Views

1 replies

0 likes

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Ajustez le volume pour votre environnement ?

Bonjour,Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Internet ! Quelle sera la différence si je met "élevé" au li...

Casual Listener

Bonjour, Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Interne...

594 Views

0 replies

1 likes

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Moto g5s plus low volume

Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread where this happened to a Samsung galaxy S4 and it got...

Casual Listener

Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread wh...

335 Views

0 replies

0 likes

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(Android) Spotify Cutting Out Randomly

Hey all. So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the song is just silent. I noticed that this seems to only happen...

Regular

Hey all.   So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the s...

ioondidon

Casual Listener

60192 Views

24 replies

19 likes

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Can't play specific songs on my new google home

Hi, Trying to set up Google Home to play Spotify Free. On my home computer, I can pick individual artists and songs to play. I can also do this on my ipad. But... I selected Spotify as the default music player in the Home app, and logged in to my Spo...

Regular

Hi, Trying to set up Google Home to play Spotify Free. On my home computer, I can pick individual artists and songs to play. I can also do this on my ipad. But... I selected Spotify as the default mu...

Kimhoangphan93

Casual Listener

9715 Views

1 replies

0 likes

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Paguei o boleto e nao liberou o Premium

Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?

Newbie

Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?

jessicag13silva

Newbie

460 Views

1 replies

0 likes

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Spotify kicks me out while i'm downloading or saving music!

HiI have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android).Since a couple of days Spotify kicks me out while i'm downloading/saving music.I don't know why! I have re-installed the app three times without...

Newbie

Hi I have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android). Since a couple of days Spotify kicks me out while i'm downloading/saving music. I don't ...

fasterpussycat

Newbie

434 Views

2 replies

0 likes

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Bug Report

There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an error saying user/password for last.fm is wrong. You have to d...

Casual Listener

 There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an ...

329 Views

0 replies

0 likes

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Android wear 2.0 - Connection failed error

My watches: Mobvoi´s Ticwatch EProblem: After start Spotify app writes me "Connection failed" I hope you will repair this error PS: Knows anyone how to fix it? Thanks, Michal Kulhanek

Newbie

My watches: Mobvoi´s Ticwatch E Problem: After start Spotify app writes me "Connection failed" 😞   I hope you will repair this error 😉 PS: Knows anyone how to fix it?      ...

ups87

Newbie

9522 Views

32 replies

15 likes

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I have installed Spotify on my mobile phone but have never been able to use the app. Tried again tol

I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify. Tried logging in with Facebook and also reset my Spotify password but I'm getting "you are currently set to offline. Please go online to c...

Newbie

I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify.  Tried logging in with Facebook and also reset my Spotify password but I'm getting...

GillianDelvigne

Composer

448 Views

1 replies

0 likes

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