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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6945 Views

0 replies

7 likes

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No internet connexion

Hello, Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well.I have a premium account so I wish I could still use it but nothing is working.I tried to ...

Casual Listener

Hello,   Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well. I have a premium account so ...

emmanuel05

Regular

627 Views

3 replies

0 likes

  • 627 Views
  • 3 replies
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tidak bisa login

Kenapa ya saya kalo mau masuk ke akun spotify menggunakan facebook tidak bisa. Padahal saya tau email dan passwordnya. Dan tetap gak bisa

Newbie

Kenapa ya saya kalo mau masuk ke akun spotify menggunakan facebook tidak bisa. Padahal saya tau email dan passwordnya. Dan tetap gak bisa

radiefrmdna

Newbie

19332 Views

10 replies

5 likes

  • 19332 Views
  • 10 replies
  • 5 likes

Cannot login into my account

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

Newbie

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

272 Views

0 replies

0 likes

  • 272 Views
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  • 0 likes

Cannot delete greyed out song from my own playlist

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other similar issues to this, but none of them were solv...

Music Fan

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other...

787 Views

0 replies

0 likes

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Solved!! Songs keep skipping whenever connected to Google Home and/or Chromecast

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. When I play it directly from my phone it works prop...

Casual Listener

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. ...

twongy

Casual Listener

37943 Views

12 replies

6 likes

  • 37943 Views
  • 12 replies
  • 6 likes

Icon

icon disappeared from Android screen, what i do?

Newbie

icon disappeared from Android screen, what i do?

user-removed

Not applicable

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Music limit?

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems

Newbie

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems 

332 Views

0 replies

0 likes

  • 332 Views
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Cant Login? Automatically logged out

So ive tried almost every option so far, I uninstalled the application and reinstalled it, signed up with facebook, created a whole new account, changed my password, tried it on a whole different phone (same steps), but only got to login through my d...

Casual Listener

So ive tried almost every option so far, I uninstalled the application and reinstalled it, signed up with facebook, created a whole new account, changed my password, tried it on a whole different pho...

VANTEROUS

Casual Listener

7672 Views

11 replies

2 likes

  • 7672 Views
  • 11 replies
  • 2 likes

Local files not transferring to phone

Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on m...

Casual Listener

Hi  I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the sa...

user-removed

Not applicable

707 Views

5 replies

0 likes

  • 707 Views
  • 5 replies
  • 0 likes

Radio and home tab not working

Nexus 6 with family premium .Everytime I try radio or home its says not working have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works just fine . I can play music its just annoying and not wort...

Casual Listener

Nexus 6 with family premium .Everytime I try radio or home its says not working  have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works ju...

Tayyareci

Newbie

3148 Views

23 replies

0 likes

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  • 23 replies
  • 0 likes

Shuffle/Playlist problems with the mobile app udpate

As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in random clusters of specific songs that repeat over and...

Casual Listener

As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in ran...

Razorbladekiss5

Casual Listener

10275 Views

8 replies

12 likes

  • 10275 Views
  • 8 replies
  • 12 likes

Problem with Premium service

Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizioPoco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato e reinstallato l'app, effettuato l'accesso ma non fu...

Newbie

Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizio Poco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato...

255 Views

0 replies

0 likes

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Problema offline

Buenas,Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline. Todo bien, pues lo hacia en iOS, pero ultimamente me ha ocurrido que cuando quiero oir musica, la se...

Newbie

Buenas, Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline.   Todo bien, pues lo hacia en iOS, pero ...

264 Views

0 replies

0 likes

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  • 0 likes

I cannot log in although my username and password are correct

Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownloading the app put to no avail. I have tried resetti...

Casual Listener

Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownlo...

Jessiqwa

Casual Listener

590 Views

2 replies

1 likes

  • 590 Views
  • 2 replies
  • 1 likes

on Chromecast audio spotify only skips music

Since a few days when I play spotify on my chromecast audio, music is not played, but only skipped. Spotify is very busy skipping music, but does not play a thing. This always worked fine. My phone with spotify is a Huawei P8 Lite.

Casual Listener

Since a few days when I play spotify on my chromecast audio, music is not played, but only skipped. Spotify is very busy skipping music, but does not play a thing. This always worked fine. My phone w...

user-removed

Not applicable

1553 Views

8 replies

5 likes

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  • 8 replies
  • 5 likes

Solved!! Trying to download songs to external sd card

My cellphone's internal memory is almost full, is there any way that I can save my downloaded music to my sd card? I read a guide on the help section of the website (https://support.spotify.com/us/article/storage-and-data-information/?ref=related), h...

Casual Listener

My cellphone's internal memory is almost full, is there any way that I can save my downloaded music to my sd card? I read a guide on the help section of the website (https://support.spotify.com/us/ar...

MrNobody1

Casual Listener

3608 Views

2 replies

0 likes

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Solved!! Local Files do not sync at all

Hello, so I wanted to download a couple songs on my phone, and it doesn't work.It worked a couple of days ago, but now it doesn't work. I already read multiple threads about it but nothing worked. - Phone and PC are in the same network- UPnP is enabl...

Visitor

Hello,   so I wanted to download a couple songs on my phone, and it doesn't work. It worked a couple of days ago, but now it doesn't work.   I already read multiple threads about it bu...

user-removed

Not applicable

1077 Views

1 replies

0 likes

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  • 1 replies
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Online

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.

Newbie

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked. 

HouseOfPain99

Casual Listener

519 Views

2 replies

0 likes

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  • 2 replies
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30 min of ad-free music isn't working

This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get another ad. Sometimes I will get an ad after just one...

Casual Listener

This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get an...

626 Views

0 replies

0 likes

  • 626 Views
  • 0 replies
  • 0 likes

can't login

I can't login, I was changed my password but it's not work

Newbie

I can't login, I was changed my password but it's not work

alidemirtas

Newbie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes