Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
En uno de mis tres dispositivos en los que descargo mis listas de reproduccion, queda en "Esperando para descargar" y nunca descarga. Como puedo solucionar este problema, por favor, he buscado y no encuentro que inconveniente tengo.
En uno de mis tres dispositivos en los que descargo mis listas de reproduccion, queda en "Esperando para descargar" y nunca descarga. Como puedo solucionar este problema, por favor, he buscado y no e...
Casual Listener
90374 Views
15 replies
5 likes
how do i transfer my playlist on my andriod phone to my computer
how do i transfer my playlist on my andriod phone to my computer
Casual Listener
326 Views
1 replies
0 likes
In my android car audio especially after the last update im finding that i have to consistantly log back in to spotify. This is getting quite anoying as i may have to log in every time i start the truck several times a day, or maybe just once a day, ...
In my android car audio especially after the last update im finding that i have to consistantly log back in to spotify. This is getting quite anoying as i may have to log in every time i start the tr...
Music Fan
427 Views
1 replies
0 likes
I do a lot of audio texting to keep from having to stop and type when I'm working. If I have been previously listening to Spotify, and paused it, as soon as I turn to Media to hear a voice text, it starts playing wherever I left off. It's very aggrav...
I do a lot of audio texting to keep from having to stop and type when I'm working. If I have been previously listening to Spotify, and paused it, as soon as I turn to Media to hear a voice text, it s...
385 Views
0 replies
0 likes
When ı i try to remote control it saysBluetooth disconnected
When ı i try to remote control it says Bluetooth disconnected
Newbie
84490 Views
42 replies
5 likes
Hi, I was with paid accound for a few months that I needed music downloaded, few days after the subscription finished and one app update, both the daily mixes are gone, also the radio functionality is gone, literally, the buttom for radio not showing...
Hi, I was with paid accound for a few months that I needed music downloaded, few days after the subscription finished and one app update, both the daily mixes are gone, also the radio functi...
447 Views
0 replies
1 likes
I'm having issues connecting to Spotify Connect from my S8+ to my computer or to my Bluetooth speaker since the latest update. It worked before but now it says connecting for a long period without fully connecting and then disconnects. I've logged ou...
I'm having issues connecting to Spotify Connect from my S8+ to my computer or to my Bluetooth speaker since the latest update. It worked before but now it says connecting for a long period without fu...
Casual Listener
1034 Views
2 replies
0 likes
Hi so I want to link my Spotify account with my google home ,yet I somehow don't see an option to under the Google home settings I have looked everywhere and I know how to link accounts the option to link Spotify is just not their
Hi so I want to link my Spotify account with my google home ,yet I somehow don't see an option to under the Google home settings I have looked everywhere and I know how to link accounts the option to...
Spotify Star
137343 Views
5 replies
0 likes
What is the sound quality Spotify is using on FireTV? 320kbps/16bit/44Khz? Highest quality? It seems that the sound output is not of the highest quality setting.
What is the sound quality Spotify is using on FireTV? 320kbps/16bit/44Khz? Highest quality? It seems that the sound output is not of the highest quality setting.
Not applicable
3221 Views
4 replies
1 likes
Hi, when using Spotify on Android Auto on the phone itself and having the phone connected to the car via Bluetooth, the app doesn't send the metadata of songs correctly.The time played/left is correct, but the artist and songs name do not change when...
Hi, when using Spotify on Android Auto on the phone itself and having the phone connected to the car via Bluetooth, the app doesn't send the metadata of songs correctly. The time played/left is corr...
480 Views
0 replies
0 likes
Buen díaHe borrado el caché de la aplicación para eliminar las canciones descargadas con premium, hecho esto cerré la app, la volví a abrir y quedó en **bleep**, intentando cargar la app.Android me da como opciones "esperar, cerrar y enviar comentari...
Buen día He borrado el caché de la aplicación para eliminar las canciones descargadas con premium, hecho esto cerré la app, la volví a abrir y quedó en **bleep**, intentando cargar la app. Android ...
Casual Listener
347 Views
1 replies
0 likes
Spotify has been randomly playing on my Android device every time I use it with Android Auto and voice commands. After I leave the car, Spotify will just start playing again, even if I am nowhere near the car anymore. I stop it, and it just starts ba...
Spotify has been randomly playing on my Android device every time I use it with Android Auto and voice commands. After I leave the car, Spotify will just start playing again, even if I am no...
387 Views
0 replies
2 likes
Hallo, habe Premium family auf dem alten Handy genutzt. Auf dem neuen Handy ist der Premium account sowie alle Playlists weg ..
Hallo, habe Premium family auf dem alten Handy genutzt. Auf dem neuen Handy ist der Premium account sowie alle Playlists weg ..
Spotify Star
10148 Views
4 replies
0 likes
I've used Spotify for a long time and today is the first time this has happened, so far 3 times.Listening to my own playlist with rock music and about 1:00 into a song, my phone is locked and in sleep and spotify changes the song to some French orche...
I've used Spotify for a long time and today is the first time this has happened, so far 3 times. Listening to my own playlist with rock music and about 1:00 into a song, my phone is locked and in sl...
Newbie
21225 Views
3 replies
0 likes
Não consigo escutar off line, mesmo com o botão ativado!Tenho que me conectar, começar a escutar uma música e depois funciona off line por um tempo!Já baixei muuuitasss músicas, se eu reinstalar vou perder tudo!!Não encontrei a opção de limpar, onde ...
Não consigo escutar off line, mesmo com o botão ativado! Tenho que me conectar, começar a escutar uma música e depois funciona off line por um tempo! Já baixei muuuitasss músicas, se eu reinstalar ...
Spotify Star
453 Views
3 replies
0 likes
Hello. For some reason I'm not getting the daily mix. I'm a premium user. I used to get the daily mix, for about a day or two (then signed up for premium), and used to have a heart icon on songs. Now i don't have a heart icon, and no daily mix... No ...
Hello. For some reason I'm not getting the daily mix. I'm a premium user. I used to get the daily mix, for about a day or two (then signed up for premium), and used to have a hea...
Regular
6603 Views
3 replies
4 likes
I swear this feature was available at some point... Maybe it was another service, but when I'm driving I would love to be able to just gesture for next song
I swear this feature was available at some point... Maybe it was another service, but when I'm driving I would love to be able to just gesture for next song
356 Views
0 replies
0 likes
Hallo!Ich habe seit ein paar Tagen Spotify free - eigentlich nur, um den neuen Podcast "Fest und flauschig" hören zu können.Leider kann ich überhaupt keine Podcasts auf meinem Smartphone finden. Über einen Link aus dem Internet funktioniert es auch n...
Hallo! Ich habe seit ein paar Tagen Spotify free - eigentlich nur, um den neuen Podcast "Fest und flauschig" hören zu können. Leider kann ich überhaupt keine Podcasts auf meinem Smartphone finden. ...
Casual Listener
26265 Views
15 replies
0 likes
I have the free account and keep it logged in on my android cell and android tablet. Today on my cell phone spotify looks different and I assume there was an update. When I click library there is a favorites play list that I never created. It has jus...
I have the free account and keep it logged in on my android cell and android tablet. Today on my cell phone spotify looks different and I assume there was an update. When I click library there is a f...
Newbie
2151 Views
6 replies
0 likes
When I attempt to view the artist list through Android Auto, it never loads and eventually goes back to the main screen. It does this in the downloaded artist list as well. I've tried reinstalling the app and storing everything on an SD card, that do...
When I attempt to view the artist list through Android Auto, it never loads and eventually goes back to the main screen. It does this in the downloaded artist list as well. I've tried reinstalling th...
Casual Listener
820 Views
3 replies
0 likes
