Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194534 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535758 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439328 Views
565 replies
37 likes
On my android, using a nexus 5 with android 8.1.0 with the latest Spotify version, the artist page seems to be broken... When I'm on a song I click view artist, and then a site comes up telling me that I'm offline, what I'm not. I'm connected to a ne...
On my android, using a nexus 5 with android 8.1.0 with the latest Spotify version, the artist page seems to be broken... When I'm on a song I click view artist, and then a site comes up telling me th...
Regular
1026 Views
7 replies
0 likes
Hey all, I'm using Spotify on an everyday basis for almost a month, following artists, saving songs for my library and liking songs on radios, yet, I still don't get the cool daily mix feature. My app is up to date and I have tried to restart it of c...
Hey all, I'm using Spotify on an everyday basis for almost a month, following artists, saving songs for my library and liking songs on radios, yet, I still don't get the cool daily mix feature...
Roadie
495 Views
1 replies
0 likes
How do you clear your download queue? I somehow got 476 songs in my download queue and I don't want to download them.
How do you clear your download queue? I somehow got 476 songs in my download queue and I don't want to download them.
1367 Views
0 replies
1 likes
For some reason, it just doesn't accept the password. I've changed it multiple times thinking maybe a character was throwing off the Spotify app, but it doesn't seem to matter what my password is. Spotify just tells me it was the wrong password every...
For some reason, it just doesn't accept the password. I've changed it multiple times thinking maybe a character was throwing off the Spotify app, but it doesn't seem to matter what my password is. Sp...
297 Views
0 replies
1 likes
Hello, So I now have the Spotify version 8.4.48.497 and I cannot find my music library. If I open the webplayer or the app on my laptop it's there. but on the mobile app I cannot seem to find them and I really would like to have them on my phone. Any...
Hello, So I now have the Spotify version 8.4.48.497 and I cannot find my music library. If I open the webplayer or the app on my laptop it's there. but on the mobile app I cannot seem to fin...
334 Views
0 replies
0 likes
It is so frustrating!! Despite paying for family plan and being logged properly, non of us can listen to one whole album without hearing annoying "suggested" songs. How do you turn off this thing!!!!Frustrated family ready to cancel premium plan...
It is so frustrating!! Despite paying for family plan and being logged properly, non of us can listen to one whole album without hearing annoying "suggested" songs. How do you turn off this thing!!!!...
Newbie
368 Views
1 replies
0 likes
I can't seem to log in to my account. I've tried resetting my password and when I log in it doesn't say that I have the wrong password, it just won't log in. Please help!
I can't seem to log in to my account. I've tried resetting my password and when I log in it doesn't say that I have the wrong password, it just won't log in. Please help!
308 Views
0 replies
0 likes
I'm trying to make a collaborative playlist with my friends. Not only am I not able to view her playlist unless she shares the link, even if it's set to public, but I'm not able to add any songs to it. I've had Spotify for two days and I've been maki...
I'm trying to make a collaborative playlist with my friends. Not only am I not able to view her playlist unless she shares the link, even if it's set to public, but I'm not able to add any s...
385 Views
0 replies
0 likes
So I have been using the Spotify Radio functionality for the past few days, and have discovered a really frustrating bug. The root cause is that the songs that are being played, some of the songs lose my rating, coincidentally asking me to "Like" or ...
So I have been using the Spotify Radio functionality for the past few days, and have discovered a really frustrating bug. The root cause is that the songs that are being played, some of the ...
Newbie
2095 Views
4 replies
0 likes
So this has only started happening today so not sure if caused by an update from Spotify or Google... I can "cast" music to my Google home from the spotify app no problem (press play then select Google home speaker as device). Works fine. However, if...
So this has only started happening today so not sure if caused by an update from Spotify or Google... I can "cast" music to my Google home from the spotify app no problem (press play then se...
Newbie
871 Views
2 replies
0 likes
I created a playlist with about a hundred songs. Thing is, every time I play it on my mobile (shuffle play), the same songs get played, in the same order.Is this a limitation of the free version? I didn't see this documented anywhere...
I created a playlist with about a hundred songs. Thing is, every time I play it on my mobile (shuffle play), the same songs get played, in the same order. Is this a limitation of the free version? I...
873 Views
0 replies
1 likes
Ever since I installed the latest update (on 2/9/18), my android app will not let me see the full list of podcast episodes.This is only happening with larger podcasts (think 300+ episodes), where I can only see a small portion of their content (thing...
Ever since I installed the latest update (on 2/9/18), my android app will not let me see the full list of podcast episodes. This is only happening with larger podcasts (think 300+ episodes), where I...
Not applicable
1822 Views
1 replies
1 likes
I recently bought a fire stick to listen to Spotify etc through my tv as my Apple TV did not allow me to download the Spotify app. When I play my playlist I have to from my phone to shuffle etc which I don’t mind but when one song finishes the next s...
I recently bought a fire stick to listen to Spotify etc through my tv as my Apple TV did not allow me to download the Spotify app. When I play my playlist I have to from my phone to shuffle etc which...
Newbie
1910 Views
2 replies
2 likes
Keep saying offline mode and I can't find out how to get it out of offline mode to play music
Keep saying offline mode and I can't find out how to get it out of offline mode to play music
Newbie
1141 Views
1 replies
1 likes
No matter after how many updates or how many clean installations, within one week my offline tracks are always removed from my SD card.This is a rock-solid feature which Spotify offers, year after year, update after update, no matter how many users c...
No matter after how many updates or how many clean installations, within one week my offline tracks are always removed from my SD card. This is a rock-solid feature which Spotify offers, year after ...
Not applicable
724 Views
4 replies
0 likes
Hello, I do have some issues with Spotify player, mainly that it won't automatically start the music when headphones are connected and some others.Is there any app that will play the music that I have downloaded with Spotify ? I know BuMP music playe...
Hello, I do have some issues with Spotify player, mainly that it won't automatically start the music when headphones are connected and some others. Is there any app that will play the music that I h...
Newbie
24505 Views
1 replies
0 likes
I've noticed that since the last update I am unable to play music via my Sonos PlayBar. Initially the app connects but there is no sound. The song is playing on the app but there is no sound on the soundbar (yes, I've checked the volume is up). Anywa...
I've noticed that since the last update I am unable to play music via my Sonos PlayBar. Initially the app connects but there is no sound. The song is playing on the app but there is no sound on the s...
Newbie
642 Views
1 replies
1 likes
I recently ended my spotify premium, only to find that shuffle mode only plays the first songs at the top of my playlist. It is stuck playing the first 10 or 12 or so. I have tried uninstalling, clearing cache, and even spotify shuffler, and still it...
I recently ended my spotify premium, only to find that shuffle mode only plays the first songs at the top of my playlist. It is stuck playing the first 10 or 12 or so. I have tried uninstalling, clea...
753 Views
0 replies
1 likes
When I use Google Assistant to play a song through Spotify then it plays it, but when it's done it starts another song. I don't want this at all; if I wanted to start a new station then I'd ask for it. Is there a way to only play a single requested s...
When I use Google Assistant to play a song through Spotify then it plays it, but when it's done it starts another song. I don't want this at all; if I wanted to start a new station then I'd ask for i...
406 Views
0 replies
0 likes
Hey ich brauche dringend Hilfe. Spotify lädt bei mir ständig Musik ohne Aufforderung runter die ich garnicht haben möchte (meistens die gleiche). An einem Tag hat Spotify sogar einfach Musik abgespielt obwohl die Tastensperre drin war und ich Spotify...
Hey ich brauche dringend Hilfe. Spotify lädt bei mir ständig Musik ohne Aufforderung runter die ich garnicht haben möchte (meistens die gleiche). An einem Tag hat Spotify sogar einfach Musik...
6209 Views
0 replies
2 likes
