Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32910 Views
  • 62 replies
  • 25 likes
  • 32910 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872749 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872749 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25234 Views
  • 3 replies
  • 0 likes
  • 25234 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't login

So today I tried to login to spotify and it was saying password and username do not match. But I have logged in many times form this account on this phone of mine(one plus 3) and I reset my password but it still says password and username do not matc...

  • Newbie
  • So today I tried to login to spotify and it was saying password and username do not match. But I have logged in many times form this account on this phone of mine(one plus 3) and I reset my password ...
  • user-removed
  • Not applicable
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

I can't install Spotify from the Google Play or either from an APK

Yesterday I updated my phone and now it doesn't let me install Spotify from the Google play or either from an APK, which actually was installed before updating my phone but then it disappeared and I can't install it again. Please help me, it appears ...

  • Newbie
  • Yesterday I updated my phone and now it doesn't let me install Spotify from the Google play or either from an APK, which actually was installed before updating my phone but&n...
  • 499 Views
  • 0 replies
  • 0 likes
  • 499 Views
  • 0 replies
  • 0 likes

Chromecast ultra doesn't play Spotify from my android phone

Hi, All was working fine. Only Spotify can't cast from my android. What's wrong Regards Poul Erik

  • Visitor
  • Hi,  All was working fine. Only Spotify can't cast from my android.  What's wrong   Regards   Poul Erik 
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Library and radio are not in the page

Hi, why are not the radio and library in the bottom of page?

  • Newbie
  • Hi, why are not the radio and library in the bottom of page?
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Spotify player notification randomly pops-up

The Spotify player control notification randomly pops-up on my Android phone. This happens when not playing any music on any device. This only seems to happen when Spotify on my PC is active. This is pretty annoying because my ambient display lights ...

  • Casual Listener
  • The Spotify player control notification randomly pops-up on my Android phone. This happens when not playing any music on any device. This only seems to happen when Spotify on my PC is active. This is...
  • 1431 Views
  • 0 replies
  • 3 likes
  • Notification bar player
  • 1431 Views
  • 0 replies
  • 3 likes

Bluetooth Share has stopped working

Hello, It seems that since I updated Spotify around mid-February that everytime I play Spotify connected to bluetooth, within a couple of minutes I get a recurring 'Bluetooth Share has stopped working'. The bluetooth then turns off, reboots, connects...

  • Newbie
  • Hello,   It seems that since I updated Spotify around mid-February that everytime I play Spotify connected to bluetooth, within a couple of minutes I get a recurring 'Bluetooth Share has stopp...
  • 620 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Bluetooth Share
    Stopped
  • 620 Views
  • 0 replies
  • 0 likes

Loud Volume Spikes on new phone

I just upgraded from a Motorola turbo 2 to a Google pixel 2 xl. I have used Spotify for years now on multiple phones, especially the turbo 2, with a wide range of headphones and speakers, with no issues. Now that I have the Pixel, every song I start ...

  • Newbie
  • I just upgraded from a Motorola turbo 2 to a Google pixel 2 xl. I have used Spotify for years now on multiple phones, especially the turbo 2, with a wide range of headphones and speakers, with no iss...
  • Bazza2112
  • Newbie
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Shuffle working incorrectly

I press "Shuffle Play" on a playlist, and it just starts playing through all of the songs, starting from #-Z. It used to work prior to this nightmarish update, but now everything seems to be falling apart. It also will sometimes shuffle, sometimes it...

  • Newbie
  • I press "Shuffle Play" on a playlist, and it just starts playing through all of the songs, starting from #-Z. It used to work prior to this nightmarish update, but now everything seems to be falling ...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

[Deleted]

[Deleted]

  • Newbie
  • [Deleted]
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

zielordner Bibliothek

Hallo. Kann ich in der Spotify App Android festlegen, wohin[SD Karte] meine Bibliothek gespeichert werden soll? Gruss und danke

  • Newbie
  • Hallo. Kann ich in der Spotify App Android festlegen, wohin[SD Karte] meine Bibliothek gespeichert werden soll? Gruss und danke
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Wont let me log in on my android

So this morning I got logged out of spotify for some reason on my galaxy s6, and tried logging back in and it'd just log me out as soon as I got in, I gave up after a couple tries then later I uninstalled and reinstalled the app. This time it wouldn'...

  • Casual Listener
  • So this morning I got logged out of spotify for some reason on my galaxy s6, and tried logging back in and it'd just log me out as soon as I got in, I gave up after a couple tries then later I uninst...
  • user-removed
  • Not applicable
  • 1424 Views
  • 7 replies
  • 1 likes
  • 1424 Views
  • 7 replies
  • 1 likes

No radio menu on Samsung Galaxy Note 3 (Android 5.0)

I cannot find Radio menu on my Note 3 phone. I have Spotify version 8.4.42.722 on my Note 3.

  • Casual Listener
  • I cannot find Radio menu on my Note 3 phone.  I have Spotify version 8.4.42.722 on my Note 3.
  • whaleywonka
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Note 8 Bluetooth controls not working

I have been using LG Tone Pro (HBS760) headphones to listen to music/media at work. I recently upgraded from a Motorola Z Force Droid to Samsung Galaxy Note 8. Before the phone switch, bluetooth controls worked perfectly for Spotify for the headphone...

  • Newbie
  • I have been using LG Tone Pro (HBS760) headphones to listen to music/media at work. I recently upgraded from a Motorola Z Force Droid to Samsung Galaxy Note 8. Before the phone switch, bluetooth cont...
  • Gminz007
  • Newbie
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in from my android, please help me..

I have Premium, succesfully installed Spotify on my Android (HTC Wildfire S) and can't log in.It comes up a message:"Warning Spotify Mobile consumes large amounts of data. If you stream music over mobile networks, it's important that you have a flat ...

  • Newbie
  • I have Premium, succesfully installed Spotify on my Android (HTC Wildfire S) and can't log in. It comes up a message: "Warning Spotify Mobile consumes large amounts of data. If you stream music ove...
  • tathagata2000
  • Newbie
  • 26087 Views
  • 27 replies
  • 2 likes
  • 26087 Views
  • 27 replies
  • 2 likes

Where has my saved songs list gone? When did Spotify become Pandora!?

Hey Spotify. Your new update sucks **bleep**. Why can't I access my saved songs list on the new UI anymore? Why is there now a generic 'favourites' playlist that I can't even see the songs list of?And why am I able to ONLY play playlists in shuffle? ...

  • Regular
  • Hey Spotify. Your new update sucks **bleep**.  Why can't I access my saved songs list on the new UI anymore? Why is there now a generic 'favourites' playlist that I can't even see the songs lis...
  • 471 Views
  • 0 replies
  • 4 likes
  • 471 Views
  • 0 replies
  • 4 likes

Spotify Gone Crazy

Hi, am using spotfy premum snce 2-3 years. Last 2-3 day, spotify restarting the musc, stoppng and changng the musc TSELF! deleted spotfy and setup agan. But ddnt work. Can you help me? am freak out and really angry.

  • Casual Listener
  • Hi,  am using spotfy premum snce 2-3 years. Last 2-3 day, spotify restarting the musc, stoppng and changng the musc TSELF! deleted spotfy and setup agan. But ddnt work. Can you help me? am freak...
  • Rind
  • Casual Listener
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Log in problem

Whenever I am trying to log into my Spotify account through the app it always says the username and password doesn't belong to any Spotify account. But I am easily able to log into my account on the main website . I have tried changing my password fo...

  • Casual Listener
  • Whenever I am trying to log into my Spotify account through the app it always says the username and password doesn't belong to any Spotify account. But I am easily able to log into my account on the ...
  • phan_times
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Unable to login on Android

I tied everything to login on multiple Android devices and can't. I cleared the cache and uninstalled and still nothing. I can login to my account using chrome.

  • Casual Listener
  • I tied everything to login on multiple Android devices and can't.  I cleared the cache and uninstalled and still nothing.  I can login to my account using chrome.
  • user-removed
  • Not applicable
  • 1103 Views
  • 1 replies
  • 0 likes
  • 1103 Views
  • 1 replies
  • 0 likes

Unable to login on any Android devices

I tied everything to login on multiple Android devices and can't. I cleared the cache and uninstalled and still nothing. I can login to my account using chrome.

  • Casual Listener
  • I tied everything to login on multiple Android devices and can't.  I cleared the cache and uninstalled and still nothing.  I can login to my account using chrome.
  • user-removed
  • Not applicable
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Trouble logging in

I can't log into my account on the app but I can online. I put the right password and user or email and it says either I put in the wrong email of password. So I reset the password and it still says that I put it in wrong. I checked over and over

  • Newbie
  • I can't log into my account on the app but I can online. I put the right password and user or email and it says either I put in the wrong email of password. So I reset the password and it still says ...
  • user-removed
  • Not applicable
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes