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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387454 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

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Samsung Note 8 problem!

Hey there! Hopefully someone can shed light on this as I've got no where else to turn! My problem is this.I watched prime video downloaded videos on my way to work in the mornings (about 40 mins)When I close prime videos and open Spotify it just show...

Newbie

Hey there! Hopefully someone can shed light on this as I've got no where else to turn! My problem is this. I watched prime video downloaded videos on my way to work in the mornings (about 40 mins) ...

952 Views

0 replies

0 likes

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No puedo iniciar sesion en la app

Ayer se me cerro sesion de la nada en mi cuenta de spotify y trata de ingresar de nuevo y me sale que mi nombre de usuario/contrase?a son invalidos. Reestableci mi contrase?a y tampoco pude ingresar. Intente con mi cuenta de fb y si pude, entonces ce...

Newbie

Ayer se me cerro sesion de la nada en mi cuenta de spotify y trata de ingresar de nuevo y me sale que mi nombre de usuario/contrase?a son invalidos. Reestableci mi contrase?a y tampoco pude ingresar....

Gyo92

Newbie

6457 Views

4 replies

6 likes

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  • 6 likes

Spotify Android app isn't working

For two weeks now my app will not work. Just comes to a black screen and after a minute get the message that the application is not responding.I uninstalled the app and reinstalled it. No luck. Then logged into my account on another android phone. No...

Regular

For two weeks now my app will not work. Just comes to a black screen and after a minute get the message that the application is not responding. I uninstalled the app and reinstalled it. No luck. The...

Jonathan3206

Casual Listener

13116 Views

14 replies

0 likes

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Why can't I play music on shuffle on android without upgrading

I have cancelled my premium membership and now I can't play anything on my Android phone even on shuffle without being prompted to upgrade. How do I sort this out?Also I downloaded a lot of music when I upgraded to premium and now it won't let me pla...

Casual Listener

I have cancelled my premium membership and now I can't play anything on my Android phone even on shuffle without being prompted to upgrade.  How do I sort this out? Also I downloaded a lot of m...

Whittyb

Casual Listener

590 Views

2 replies

0 likes

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Pocast saving spot

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

Newbie

My spotify lately has not been saving my spot when i get off of spotify it starts over is there something I can do

348 Views

0 replies

0 likes

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Play MP3 from mobile local files, not using desktop PC sync.

Hi,I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer.I have my own remixes in my mobile.I don't have a desktop computer (honestly, who needs one nowadays?), but all solutions i have...

Casual Listener

Hi, I'm wondering how to play MP3 files saved in my mobile (android) without having to do the sync from a desktop computer. I have my own remixes in my mobile. I don't have a desktop computer...

vaneskabispo

Casual Listener

1737 Views

2 replies

0 likes

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Problema para reproducir en Huawei P8 Lite

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada. Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloqueo la pantalla de la musica se detiene. Segui las indica...

Newbie

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada.  Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloq...

saramb2000

Casual Listener

1560 Views

3 replies

0 likes

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Connection and performance issues

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it says that i'm offline. Plus images don't ever load...

Newbie

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it...

424 Views

0 replies

0 likes

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Spotify Audio cuts out during workout on Gear S3

I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. If I start a workout using the inbuilt Samsung Health p...

Regular

I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. &nb...

MonkeyMagik

Regular

2788 Views

4 replies

6 likes

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Shuffle only works with recent added songs

Hello, I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with three recently added. When shuffling, these three are given pri...

Newbie

Hello,   I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with thr...

clep

Newbie

782 Views

1 replies

5 likes

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Solved!! Something went wrong

I know this is an regular error but I have already tried almost all solutions...Clean install and log out from all accounts once...I am using premium but I cant even see my home page or take a look at any of artists pageThis problem keeps coming at: ...

Casual Listener

I know this is an regular error but I have already tried almost all solutions... Clean install and log out from all accounts once... I am using premium but I cant even see my home page or take a lo...

JoeGould1111

Music Fan

6991 Views

7 replies

0 likes

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  • 7 replies
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Failed to listen to a song i chosed to dislike

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available"

Newbie

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available" &...

311 Views

0 replies

0 likes

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Solved!! Spotify won't open on my Android device

Hello, My android app won't open after I logged in. So this is what happens:as soon as I open it the screen is gray for half a second and it closes again. I tried almost everything I guess:Rebooted deviceCleared data (after this the app opens but whe...

Newbie

Hello,    My android app won't open after I logged in. So this is what happens: as soon as I open it the screen is gray for half a second and it closes again.   I tried almost eve...

Jayco

Newbie

15256 Views

9 replies

1 likes

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Oneplus 5 - wrong "offline" error. Cannot use home and search function

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. I cannot visualize the home (I get a generic error mess...

Casual Listener

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. &nb...

738 Views

0 replies

2 likes

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I can't disable "behind the lyrics"

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

Newbie

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

310 Views

0 replies

0 likes

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Spotify taking up too much storage on phone

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and therefore would use phone storage space) to use when...

Casual Listener

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and t...

Lmdaj

Casual Listener

966 Views

2 replies

0 likes

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Reproducción automatica no funciona

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no vuelva a entrar a la aplicación. Uso un galaxy J.

Newbie

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no...

1284 Views

0 replies

3 likes

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"MY Library" Missing

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has all 5 tabs on her phone (and she is on the latest v...

Casual Listener

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has ...

SniperKirby

Casual Listener

2975 Views

2 replies

0 likes

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[ANDROID/EMUI] Shutdown problems with Huawei P9 Lite

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

Casual Listener

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

751 Views

0 replies

1 likes

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  • 1 likes