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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850403 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850403 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16855 Views
  • 3 replies
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  • 16855 Views
  • 3 replies
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Ad freezes/crashes app

Hi, I have a free account, obvs. Tried to play a station and the video ad freezes before it begins. I'm not able to do anything but close the app.I uninstalled, cleared app data, reinstalled with no change in results. (i might try a different station...

  • Newbie
  • Hi, I have a free account, obvs. Tried to play a station and the video ad freezes before it begins. I'm not able to do anything but close the app. I uninstalled, cleared app data, reinstalled with n...
  • Chiruken
  • Casual Listener
  • 496 Views
  • 2 replies
  • 2 likes
  • 496 Views
  • 2 replies
  • 2 likes

Songs Don't Update In Samsung S8 Always On Display

When using Spotify on my Galaxy S8+, the currently playing track is shown in the always on display. When using Spotify on my PC, my Galaxy S8+ will show the currently playing track on the always on display, but it won't update unless I wake up the ph...

  • Regular
  • When using Spotify on my Galaxy S8+, the currently playing track is shown in the always on display.   When using Spotify on my PC, my Galaxy S8+ will show the currently playing track on t...
  • 467 Views
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  • 467 Views
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Solved!! available devices i can connect to.

im subscribed to premium and previously i was able to connect to my av reciever i had been listening to music (on my andriod) then i logged in my other phone (andriod too) and connected with that one now i cant see it on my main phone at all anymore....

  • Casual Listener
  • im subscribed to premium and previously i was able to connect to my av reciever i had been listening to music (on my andriod) then i logged in my other phone (andriod too) and connected with that one...
  • Joe
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
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Duplicate Scrobble through Connect when controlling Desktop app through Android app

Steps to reproduce. 1. Log into Spotify on a desktop.2. Ensure your settings are set up to scrobble to last.fm3. Play a track.4. With the same Spotify account, connect to the android app on a separate device.5. Ensure that the android settings are se...

  • Regular
  • Steps to reproduce.   1. Log into Spotify on a desktop. 2. Ensure your settings are set up to scrobble to last.fm 3. Play a track. 4. With the same Spotify account, connect to the android a...
  • haelio
  • Casual Listener
  • 4645 Views
  • 10 replies
  • 9 likes
  • Connect
    double
    duplicate
    last.fm
    remote
    repeat
    scrobbles
    scrobbling
  • 4645 Views
  • 10 replies
  • 9 likes

Why is this happening?

This has been happening for a while with the absent pictures but I just now realized I should ask for some advice.

  • Newbie
  • This has been happening for a while with the absent pictures but I just now realized I should ask for some advice. 
  • 154 Views
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  • 154 Views
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[Android] GUI-Bug when adding a podcast to mixtape playlist

When you add a podcast to the planlose while a mixtape radio is playing, it is possible to push the button to show the next oncoming songs. However the tracks/podcasts are not displayed. Instead, the list is faded in and faded out instantaneously. Af...

  • Newbie
  • When you add a podcast to the planlose while a mixtape radio is playing, it is possible to push the button to show the next oncoming songs. However the tracks/podcasts are not displayed. Instead, the...
  • 103 Views
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  • 103 Views
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Edge panel

SpotifyEdge panel for my s6 isn't worlimg. We'll I don't know it its the app or spotify itself. When I try to share I push more and it shuts down my sharing ability and won't allow me to place anything on the ease panel. Can someone help me pllleeeaa...

  • Newbie
  • SpotifyEdge panel for my s6 isn't worlimg. We'll I don't know it its the app or spotify itself. When I try to share I push more and it shuts down my sharing ability and won't allow me to place anythi...
  • Silverlover1964
  • Casual Listener
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
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Local Files Playlist saying downloaded but nothing is

Hi all. I have a few playlists with all of my Peter Gabriel music on it, and I want to download them onto my phone. When I try to, though, the download bar thing happens for a brief second and then just says downloaded, with nothing actually having b...

  • Newbie
  • Hi all.  I have a few playlists with all of my Peter Gabriel music on it, and I want to download them onto my phone.  When I try to, though, the download bar thing happens for a brief secon...
  • 79 Views
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  • 79 Views
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Sound Crackling/ Popping/ Stuttering. Galaxy Note 5.

Hello. I've been a Spotify Premium user for years. Recently I've had and issue that seems to have happened to many. Only on Spotify, the sound crackles, pops, and stutters. YouTube, Facebook Audio, and everything else is fine. I've read many of the f...

  • Newbie
  • Hello. I've been a Spotify Premium user for years. Recently I've had and issue that seems to have happened to many. Only on Spotify, the sound crackles, pops, and stutters. YouTube, Facebook Audio, a...
  • 209 Views
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  • 209 Views
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Cancelling playlist Downloads

So one night I decided to download all my playlists but without realising, some have thousands of songs. Next minute I've gone through 7GB so far and there is still roughly 2500 songs left to download. Clearly I've made a mistake and now it seems the...

  • Newbie
  • So one night I decided to download all my playlists but without realising, some have thousands of songs. Next minute I've gone through 7GB so far and there is still roughly 2500 songs left to downloa...
  • user-removed
  • Not applicable
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
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my spotify premium won't work

is there any filipino spotify users here. hindi po kasi gumagana yung spotify premium ko nilipat ko lang sa new phone ko yung sim ko then dinownload ko yung spotify sa new phone pag bukas ko ng account ko hindi na nka premium. pls help po kung pano b...

  • Newbie
  • is there any filipino spotify users here. hindi po kasi gumagana yung spotify premium ko nilipat ko lang sa new phone ko yung sim ko then dinownload ko yung spotify sa new phone pag bukas ko ng accou...
  • 99 Views
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  • 99 Views
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Android Misc. storage space is huge after deleting spotify

Hello everyone, I have a spotify premium account. I use an LG L90 phone running android 5.0.2 which was running the spotify app (I don't remember what version it was, but it was a recent update) This morning I got an error message when I opened spoti...

  • Casual Listener
  • Hello everyone,   I have a spotify premium account. I use an LG L90 phone running android 5.0.2 which was running the spotify app (I don't remember what version it was, but it was a recent upd...
  • Tch72
  • Casual Listener
  • 3999 Views
  • 5 replies
  • 1 likes
  • 3999 Views
  • 5 replies
  • 1 likes

Songs playing is lagging with locked screen and wi fi

Hey guys, I have a problem with playing songs with locked screen and wi fi on.Songs after few seconds starts interrupting every 3-4 seconds but only if the screen is locked (With 3-4g playing is ok) . If I use the phone while I'm listening Spotify th...

  • Newbie
  • Hey guys,  I have a problem with playing songs with locked screen and wi fi on. Songs after few seconds starts interrupting every 3-4 seconds but only if the screen is locked (With 3-4g playin...
  • 143 Views
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  • 143 Views
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Albums do not play in order on Android Auto

Been seeing an issue with android auto and spotify. I'm running android 7.0, android auto 2.3.716604, spotify 8.4.4.810. I have spotify premium. My issue exists regardless if I am in my car or not, it is whenever I run things through android auto(eit...

  • Newbie
  • Been seeing an issue with android auto and spotify.  I'm running android 7.0, android auto 2.3.716604, spotify 8.4.4.810.   I have spotify premium.  My issue exists regardless if I am ...
  • flcknzwrg
  • Newbie
  • 1128 Views
  • 7 replies
  • 8 likes
  • 1128 Views
  • 7 replies
  • 8 likes

Screen gets weird

This keeps happening to me and i always have to restart the app. It's annoying if im driving.

  • Newbie
  • This keeps happening to me and i always have to restart the app. It's annoying if im driving. 
  • 91 Views
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  • 91 Views
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Spotify will not switch off with chromecast audio its weird even if i switch my phone off it is stil

this is definately not a wind up last week i connected to my hifi using Chromecast audio and an lg g5 and i could not switch it off jumped in the car and drove into town 6 miles away my mrs said the music continued playing for an hour. Obviously i ha...

  • Newbie
  • this is definately not a wind up last week i connected to my hifi using Chromecast audio and an lg g5 and i could not switch it off jumped in the car and drove into town 6 miles away my mrs said the ...
  • nikinoz
  • Newbie
  • 1775 Views
  • 2 replies
  • 0 likes
  • 1775 Views
  • 2 replies
  • 0 likes

Choppy song quality

Hey guys, Recently I've had songs cut out every 3 seconds to the point the music is unbearable. The app was updated, reinstalled. Switched connections and even tested to make sure full internet connection. The device I am using is new. Also casting t...

  • Newbie
  • Hey guys,   Recently I've had songs cut out every 3 seconds to the point the music is unbearable. The app was updated, reinstalled. Switched connections and even tested to make sure full inter...
  • 494 Views
  • 0 replies
  • 1 likes
  • faulty
    Glitch
    poor quality
  • 494 Views
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Can we listen to our local stocked music on Spotify ?

I would like to listen to my Spotify and my local music ( musics unvaible in Spotify ) in the same playlist.I know it's possible on PC, Spotify can access to our local music but it's seems harder one smartphones. Thanks for your help, and I hope I wr...

  • Newbie
  • I would like to listen to my Spotify and my local music ( musics unvaible in Spotify ) in the same playlist. I know it's possible on PC, Spotify can access to our local music but it's seems harder o...
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

On screen ads can't be dismissed bug

Hi, I'm on an Android device and I don't know if it's only me, but sometimes when there's an on-screen ad that has to be dismissed, I can't press the dismiss button and it overlays the screen. I can press the other interactions of the app - song play...

  • Casual Listener
  • Hi, I'm on an Android device and I don't know if it's only me, but sometimes when there's an on-screen ad that has to be dismissed, I can't press the dismiss button and it overlays the screen. I can ...
  • Jeresueldo
  • Newbie
  • 5035 Views
  • 4 replies
  • 24 likes
  • 5035 Views
  • 4 replies
  • 24 likes