Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106781 Views

26 replies

3 likes

  • 106781 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216423 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216423 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570026 Views

78 replies

3 likes

  • 570026 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

469999 Views

577 replies

40 likes

Account
Free
  • 469999 Views
  • 577 replies
  • 40 likes

Unknown device taking control of my spotify and changing my lists

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears within a half hour.I've tried the sign out of every...

Newbie

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears ...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Shuffle/Loop replaced with Like/Dislike

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to loop just so i can loop the songs elsewhere. Can any...

Casual Listener

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to l...

630 Views

0 replies

2 likes

  • 630 Views
  • 0 replies
  • 2 likes

PIERDO TODAS MIS DESCARGAS Y SE CIERRA MI SESIÓN INESPERADAMENTE.

Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar uno o dos dias escuchando por bluetooth en el auto en...

Visitor

Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar un...

blackcatone

Newbie

13225 Views

10 replies

11 likes

  • 13225 Views
  • 10 replies
  • 11 likes

spotify works on mobile data connection,but doesnt on wifi connection

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the mobile data connection, it did login. why is this h...

Newbie

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the ...

587 Views

0 replies

0 likes

  • 587 Views
  • 0 replies
  • 0 likes

Unable to play videos at all

Unable to play videos at all even after changing country and/or using a VPN

Newbie

Unable to play videos at all even after changing country and/or using a VPN

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Useless download

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else

Newbie

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else 

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Spotify deleting downloaded music

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had deleted everything before loading the SD card into my S9+...

Newbie

Just purchased a new Galaxy S9+, and it appears Spotify keeps deleting any music I download to my SD card. This is the same exact SD card I had in my LG V20 and I never had this problem. I had delete...

759 Views

0 replies

0 likes

  • 759 Views
  • 0 replies
  • 0 likes

Tu configuración actual está establecida en modo offline

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

Newbie

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

2757 Views

0 replies

6 likes

  • 2757 Views
  • 0 replies
  • 6 likes

Playlist name

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I liked It better when the Name of the Playlist was J...

Newbie

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I ...

1057 Views

0 replies

0 likes

  • 1057 Views
  • 0 replies
  • 0 likes

Superuser Contribution Have to log out everytime.

I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. Then I have to log in everytime I open the app..Huh? T...

Newbie

I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. The...

SergioDavid

Roadie

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.

Newbie

I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.

SergioDavid

Roadie

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, something went wrong - Android

I get this message when I access Home or Radio. I've unistall this app. I've factory reset in my phone... Nothing worked.But, the rest works. Android 8.1

Newbie

I get this message when I access Home or Radio.   I've unistall this app.  I've factory reset in my phone...   Nothing worked. But, the rest works.  Android 8.1  

SergioDavid

Roadie

1016 Views

1 replies

0 likes

  • 1016 Views
  • 1 replies
  • 0 likes

Songs play Randomly on S8

Hey! I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all devices again. Does anyone else have this problem? Can you help...

Casual Listener

Hey!   I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all dev...

mfcodonoso

Newbie

676 Views

2 replies

2 likes

  • 676 Views
  • 2 replies
  • 2 likes

Music changed and stop playing through my device.

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a less-than-appropriate rap song that anyone could have ...

Newbie

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a les...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes when I turn of the screen

Hello everybody, since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on the app restarts. This is independent from the screen lock. Wh...

Regular

Hello everybody,   since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on th...

GMelanie

Newbie

24694 Views

16 replies

2 likes

  • 24694 Views
  • 16 replies
  • 2 likes

Solved!! Google Assistant / ok google still not working

On Android 7, Moto g5 plus, voice search on Google assistant opens Spotify but won't directly play anything. This seems to be a common problem that isn't being addressed by Spotify, when will it be fixed? Im a Spotify premium subscriber. It makes voi...

Regular

On Android 7, Moto g5 plus, voice search on Google assistant opens Spotify but won't directly play anything. This seems to be a common problem that isn't being addressed by Spotify, when will it be f...

fedezari

Casual Listener

41904 Views

15 replies

1 likes

  • 41904 Views
  • 15 replies
  • 1 likes

Application opens randomly on samsung s9

I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify. I didn't open it, but it is there. I use multiple bluetooth devices that I may connect randomly, one is a motorcycle headset and another is a smartwatch t...

Newbie

I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify.  I didn't open it, but it is there.  I use multiple bluetooth devices that I may connect rand...

504 Views

0 replies

1 likes

  • 504 Views
  • 0 replies
  • 1 likes

Storage space for 2800 songs playlist

Hello everyone !! I have a little question. If I subscribe to Spotify Premium, could you tell me approximately how much storage space in Mega Bytes can I use on my Android cell if I download my playlist of 2,800 songs for offline listening? many than...

Casual Listener

Hello everyone !! I have a little question. If I subscribe to Spotify Premium, could you tell me approximately how much storage space in Mega Bytes can I use on my Android cell if I download my playl...

696 Views

0 replies

0 likes

  • 696 Views
  • 0 replies
  • 0 likes

Solved!! Premium online on Android, track order in a reeeally long playlist acting weird (shuffle off)

I am listening to an audiobook on my phone with Spotify premium. In a book the order of the tracks is important, especially when a book is large and cut into 500+ pieces. I may not have noticed it at once, but on my phone the order is acting weird - ...

Newbie

I am listening to an audiobook on my phone with Spotify premium. In a book the order of the tracks is important, especially when a book is large and cut into 500+ pieces. I may not have noticed ...

hughbetcha86

Gig Goer

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes