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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114593 Views

26 replies

4 likes

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  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

230320 Views

148 replies

11 likes

Android
autoplay
bluetooth
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  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

589449 Views

79 replies

3 likes

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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484455 Views

580 replies

42 likes

Account
Free
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  • 42 likes

Home, Radio and non-playlist songs unavailable.

Android version 7.0Phone model: Samsung S7 Spotify app version: 8.4.49.462 armV7Things tried already: clear data and cache. Log out, log back in non-facebook account (using the ten digit spotify name) changed password, logged back in via facebook. Re...

Newbie

Android version 7.0 Phone model: Samsung S7  Spotify app version: 8.4.49.462 armV7 Things tried already: clear data and cache. Log out, log back in non-facebook account (using the ten di...

563 Views

0 replies

0 likes

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Playlist sorting options

Hello,My husband has the Samsung S8 and he is unable to sort any playlist on the spotify app. I have the Samsung S8+ and I am able to sort. Can anyone help me figure this out? We are on the same premium family plan.Thanks!

Newbie

Hello, My husband has the Samsung S8 and he is unable to sort any playlist on the spotify app. I have the Samsung S8+ and I am able to sort. Can anyone help me figure this out? We are on the sa...

652 Views

0 replies

0 likes

filter
Filter Missing Feature Do Not Update
Filter songs
sort playlist
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Spotify aign me out on offline mode...

HiSpotify sign me out randomly, when sign me out in offline mode i can't sign in. In this situation i have to delete app's data and re download all my offline songs. I'm tired download all my songs 2 times in week. What should I do?

Newbie

Hi Spotify sign me out randomly, when sign me out in offline mode i can't sign in. In this situation i have to delete app's data and re download all my offline songs. I'm tired download all my ...

403 Views

0 replies

0 likes

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Superuser Contribution problème de connexion spotify android

Bonjour quand j'essaye de me connecté via facebook sur l'appli android, j'ai une erreur me disant connexion impossible veuillez réessayer plus tard.Alors que si je suis sur le site web je peux me connecter sans problème avec "connexion via facebook"

Newbie

Bonjour quand j'essaye de me connecté via facebook sur l'appli android, j'ai une erreur me disant connexion impossible veuillez réessayer plus tard. Alors que si je suis sur le site web je peux me c...

SergioDavid

Roadie

6423 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Download troubles

Ok so I have a few problems here, number one is that Spotify keeps removing the download on my music. Yes I've been online within 30 days, no I don't have too many devices registered for offline, I have one which is my phone. About 5times now I've re...

Regular

Ok so I have a few problems here, number one is that Spotify keeps removing the download on my music. Yes I've been online within 30 days, no I don't have too many devices registered for offline, I h...

Douglaswilton

Newbie

1521 Views

9 replies

0 likes

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Superuser Contribution Renewing subscription

Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?

Newbie

Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?

SergioDavid

Roadie

443 Views

1 replies

0 likes

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Superuser Contribution Chinese ads while I live in Finland

Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself

Newbie

Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself

SergioDavid

Roadie

529 Views

1 replies

0 likes

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Superuser Contribution Can't save music to SD card set as internal

Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the card is set to show as internal storage. But when ...

Casual Listener

Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the...

SergioDavid

Roadie

581 Views

1 replies

0 likes

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  • 1 replies
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Can't move tracks to SD card

For some reason I can't move my downloaded tracks to the SD card. I used to have the downloaded tracks on this card, but after I dropped the phone and the screen crashed, the person at the shop where I had the phone fixed removed the card without swi...

Casual Listener

For some reason I can't move my downloaded tracks to the SD card. I used to have the downloaded tracks on this card, but after I dropped the phone and the screen crashed, the person at the shop where...

lelek-kozodój

Casual Listener

882 Views

1 replies

0 likes

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  • 1 replies
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Won't shuffle on "shuffle"

I used to be able to shuffle my playlists, but in the past couple weeks when it says it's shuffled it plays the songs, not in the order that I added, but plays it in the exact same order every single time. I now know exactly what song is about to pla...

Casual Listener

I used to be able to shuffle my playlists, but in the past couple weeks when it says it's shuffled it plays the songs, not in the order that I added, but plays it in the exact same order every single...

265 Views

0 replies

0 likes

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Superuser Contribution Downloaded songs no longer downloaded after app update

When I update the Spotify app on my Android phone, all downloaded songs are no longer marked as downloaded. I have to download the songs again to my phone. The updated app should be able to access the previous downloads and play them, but it does not...

Casual Listener

When I update the Spotify app on my Android phone, all downloaded songs are no longer marked as downloaded. I have to download the songs again to my phone.   The updated app should be able to ...

tacozona

Casual Listener

1627 Views

4 replies

0 likes

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  • 4 replies
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Offline Song Downloads removed

Since around one week all my offline downloaded playlists and songs get removed but only on my S8 and not my Tablet. It often happen overnight with the message that there a to many offline devices registered. But I only have two devices for Offline S...

Newbie

Since around one week all my offline downloaded playlists and songs get removed but only on my S8 and not my Tablet. It often happen overnight with the message that there a to many offline devices re...

368 Views

0 replies

0 likes

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Spotify connect problems

I have an annoying issue with Spotify. When I am playing my music, it randomly stops, and when I look at my phone, it asks me if I want to play in another device called "Agnese" through Spotify connect. I didn't even know about Spotify connect, never...

Newbie

I have an annoying issue with Spotify.  When I am playing my music, it randomly stops, and when I look at my phone, it asks me if I want to play in another device called "Agnese" through Spotify...

336 Views

0 replies

0 likes

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Can I remove cache and preserve my library?

I have a huge amount of songs that I once added but now I don't like them anymore, so I removed them from my library. Now that didn't free any space at all. It seems to be a thing for years already. Now there is the clear cache option. But I don't wa...

Casual Listener

I have a huge amount of songs that I once added but now I don't like them anymore, so I removed them from my library. Now that didn't free any space at all. It seems to be a thing for years already. ...

Jenfammn

Newbie

17697 Views

2 replies

0 likes

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Müzik kendiliğinden duruyor

Merhaba, yaklaşık 1 yıldır Spotify Premium kullanıcısıyım. Son 3 gündür indirmiş olduğum müzikleri dinlerken müzik kendi kendine duruyor. Bazen 20 dakika aralıklarla, bazen 10 saniye. Uygulamayı silmek dışında ne yapabilirim?

Casual Listener

Merhaba, yaklaşık 1 yıldır Spotify Premium kullanıcısıyım. Son 3 gündür indirmiş olduğum müzikleri dinlerken müzik kendi kendine duruyor. Bazen 20 dakika aralıklarla, bazen 10 saniye. Uygulamayı silm...

31474 Views

0 replies

59 likes

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  • 59 likes

How to SWITCH OFF SHUFFLE completely?

I am wondering how i can switch off SHUFFLE and which indicator shows me that SHIFFLE IS OFF. Whithin my android app theres always a green shuffle button shown. Tapping on this button results in nothing. Neither a color change of the button nor an ot...

Newbie

I am wondering how i can switch off SHUFFLE and which indicator shows me that SHIFFLE IS OFF. Whithin my android app theres always a green shuffle button shown. Tapping on this button results in noth...

LordyKillz

Newbie

43507 Views

10 replies

2 likes

Shuffle play
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Solved!!Superuser Contribution Problema al descargar musica

Cordial saludo,Tengo problemas al intentar descargar mi música al dispositivo movil, siempre me muestra que la musica ya se encuentra sincronizada en el dispositivo pero cuando trato de escucharlas en modo offline simplemente se queda en silencio. En...

Newbie

Cordial saludo, Tengo problemas al intentar descargar mi música al dispositivo movil, siempre me muestra que la musica ya se encuentra sincronizada en el dispositivo pero cuando trato de escucharlas...

gonzorron1

Casual Listener

131329 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Can't save music on SD card

Although I have already formated the SD card as potable device, and have already cleaned all the saved configuration and etc, I am not able to save the music on the SD card.

Newbie

Although I have already formated the SD card as potable device, and have already cleaned all the saved configuration and etc, I am not able to save the music on the SD card. 

416 Views

0 replies

0 likes

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