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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6393 Views

0 replies

7 likes

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Notificacion bar stuck when pull it down

Hello, When Spotify is running with the phone locked and I unlock it and pull down the notification bar it stuck like the image attached for a few seconds and then it ends to pull down, please help me to fix it.

Casual Listener

Hello,   When Spotify is running with the phone locked and I unlock it and pull down the notification bar it stuck like the image attached for a few seconds and then it ends to pull down, plea...

274 Views

0 replies

0 likes

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Offline mode

Hello,I am a little confused with my online mode. Suddenly all my downloaded music was lost. So I used 150MB of my mobile data to have a little music around. When i started shuffle, it played songs, which have been lost. This songs are still not feat...

Casual Listener

Hello, I am a little confused with my online mode. Suddenly all my downloaded music was lost. So I used 150MB of my mobile data to have a little music around. When i started shuffle, it played songs...

fflodder

Casual Listener

299 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Problem notification bar

When I unlocked my phone and I pull down the notification bar it gets stucks in halfway, seconds then it ends to pull down.

Casual Listener

When I unlocked my phone and I pull down the notification bar it gets stucks in halfway, seconds then it ends to pull down.

306 Views

0 replies

0 likes

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Audio quality settings keep changing automatically

HiI want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extreme quality?

Casual Listener

Hi I want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extrem...

1846 Views

0 replies

19 likes

settings
Sound Quality
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Cannot login to my application!

Recently my spotify updated automatically and now I cannot login.I can login into the website and the web app but not to the app even though i have changed my password many times.

Casual Listener

Recently my spotify updated automatically and now I cannot login. I can login into the website and the web app but not to the app even though i have changed my password many times.

ion_marandici

Casual Listener

693 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Problem with finding my playlists when adding songs

After the latest update to spotify on my Samsung S7 I can no longer decide what order the list of playlists appear in when I want to add a new song. Now it always appear sorted by "custom" - the latest playlist appearing on top. But I have several hu...

Casual Listener

After the latest update to spotify on my Samsung S7 I can no longer decide what order the list of playlists appear in when I want to add a new song. Now it always appear sorted by "custom" - the late...

463 Views

0 replies

0 likes

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Wrong song info in my cars infotainment

Since a few updates ago my infotainment system in my car, a WV Tiguan 2015 mod. is constantly showing the previous song info in the car display. It starts with the correct song info, but when the next song starts, it still shows the previous song inf...

Regular

Since a few updates ago my infotainment system in my car, a WV Tiguan 2015 mod. is constantly showing the previous song info in the car display. It starts with the correct song info, but when the nex...

j-furenius

Regular

2222 Views

4 replies

2 likes

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  • 4 replies
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Equalizer turns off for a short time

Everytime i skip to the next song, the equalizer turns off for like a second and then turns on again. Even when I skip a little bit of a song, the equalizer turns off for a second and then on again. This is pretty annoying how can I fix this?

Newbie

Everytime i skip to the next song, the equalizer turns off for like a second and then turns on again. Even when I skip a little bit of a song, the equalizer turns off for a second and then on again. ...

392 Views

0 replies

0 likes

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Android Auto with Spotify in offline mode.

Hi everyone Spotify in offline mode display a error with Android Auto commands.I don't want Spotify use mobile data in the car and i have a lot of playlists that i cannot play with "6 clicks" Thanks

Newbie

Hi everyone   Spotify in offline mode display a error with Android Auto commands. I don't want Spotify use mobile data in the car and i have a lot of playlists that i cannot play with "6 clic...

plbarter

Casual Listener

3678 Views

3 replies

12 likes

Offline issues
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Shortcuts

I recently discovered a shortcut to an artist I follow on one of my home screens. I did not create it and did not even know that was possible. I have been a Spotify user for a long time now and would like to know how this happened and if it is a new ...

Newbie

I recently discovered a shortcut to an artist I follow on one of my home screens.  I did not create it and did not even know that was possible.  I have been a Spotify user for a long time n...

355 Views

0 replies

0 likes

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Spotify crashes on Android

Hi, Spotify systematically crashes on my Android phone after 20 to 30 minutes of usage. Every single time. This started in mid February somewhen. The fist time it crashed during playing a long track (1h+ from Spotify - not my own). Since then it got ...

Visitor

Hi,   Spotify systematically crashes on my Android phone after 20 to 30 minutes of usage. Every single time.  This started in mid February somewhen. The fist time it crashed during playi...

user-removed

Not applicable

7292 Views

17 replies

4 likes

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Fire Stick Problems

I recently bought a fire stick to listen to Spotify etc through my tv as my Apple TV did not allow me to download the Spotify app. When I play my playlist I have to from my phone to shuffle etc which I don’t mind but when one song finishes the next s...

Casual Listener

I recently bought a fire stick to listen to Spotify etc through my tv as my Apple TV did not allow me to download the Spotify app. When I play my playlist I have to from my phone to shuffle etc which...

salirezam

Newbie

1757 Views

2 replies

2 likes

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Spotify Keeps Stopping

Spotify connect keeps stopping after about 5 seconds of play. This is a really annoying issue, which seems to occur every time I use the device. I often get it to work after wiping out all the old data on the phone etc. only to have the problem occur...

Newbie

Spotify connect keeps stopping after about 5 seconds of play.   This is a really annoying issue, which seems to occur every time I use the device.  I often get it to work after wiping out...

Lawrenceboy24

Newbie

776 Views

3 replies

0 likes

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Solved!! Spotify stops working while downloading

When I try to download new music Spotify will suddenly shut down. How can I fix this?

Newbie

When I try to download new music Spotify will suddenly shut down. How can I fix this?

user-removed

Not applicable

1107 Views

1 replies

0 likes

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Different version?

Anybody know why my spotify is different than my friend's. We have the same galaxy s7 and installed spotify within minutes of each other. I found it is easier to create playlists on mine so we want them to work the same!

Newbie

Anybody know why my spotify is different than my friend's.  We have the same galaxy s7 and installed spotify within minutes of each other.  I found it is easier to create playlists on mine ...

jsannn

Community Legend

393 Views

1 replies

0 likes

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Unable to login with correct password

I'e changed my password multiple times and used the correct password after. However, I still cannot login. It's been 3 days. Anyone have a solution?

Casual Listener

I'e changed my password multiple times and used the correct password after. However, I still cannot login. It's been 3 days. Anyone have a solution? 

Joe

Community Legend

834 Views

3 replies

0 likes

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Can't log in

I'm trying to log in to my spotify and the "log in" button turns to "logging in" and the back to "log in" and nothing happens! why? how can I solve this?

Casual Listener

I'm trying to log in to my spotify and the "log in" button turns to "logging in" and the back to "log in" and nothing happens! why? how can I solve this?

Joe

Community Legend

459 Views

3 replies

0 likes

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Offline Mode And Logging In

So this rarely happens, but it's really quite annoying when it does. There are times that I set my Spotify on my Android phone to "offline" - especially before a long business trip. What happens is that somewhere, Spotify decides to log itself out of...

Newbie

So this rarely happens, but it's really quite annoying when it does.   There are times that I set my Spotify on my Android phone to "offline" - especially before a long business trip. What hap...

511 Views

0 replies

0 likes

bugs
logging in
logging in issues
offline mode
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Volume automatically decreases when skipping/rewinding song

Whenever I skip a song the volume automatically decreases, but it doesn't do it through my device just through Spotify itself. Example if volume is turned all the way up and it decreases, there's no turning it up.

Newbie

Whenever I skip a song the volume automatically decreases, but it doesn't do it through my device just through Spotify itself. Example  if volume is turned all the way up and it decreases, there...

390 Views

0 replies

0 likes

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Storage issues

I have the Spotify app on both my phone and tablet (both are android), and after awhile of using it on my tablet, it keeps taking up more and more space, but it doesn't do that on my phone. When I uninstall and reinstall the app, it takes up a lot le...

Casual Listener

I have the Spotify app on both my phone and tablet (both are android), and after awhile of using it on my tablet, it keeps taking up more and more space, but it doesn't do that on my phone. When I un...

325 Views

0 replies

0 likes

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