Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30914 Views
  • 60 replies
  • 25 likes
  • 30914 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871823 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871823 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25030 Views
  • 3 replies
  • 0 likes
  • 25030 Views
  • 3 replies
  • 0 likes

Warning from spotify

The latest update for spotify made my phone crash repeatedly so I downgraded it to reduce crashes but now I'm getting a warning from spotify about this, help

  • Casual Listener
  • The latest update for spotify made my phone crash repeatedly so I downgraded it to reduce crashes but now I'm getting a warning from spotify about this, help
  • user-removed
  • Not applicable
  • 782 Views
  • 7 replies
  • 0 likes
  • 782 Views
  • 7 replies
  • 0 likes

Solved!! I need spotify. In my country its not available

So i am manav chawla. So i am living in india and in india spotify is not available so now a mail camed that dont use spotify downloaded from other apps and download it from google play. So i cant download it. If there is any link you can provide. So...

  • Newbie
  • So i am manav chawla. So i am living in india and in india spotify is not available so now a mail camed that dont use spotify downloaded from other apps and download it from google play. So i cant do...
  • user-removed
  • Not applicable
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Songs stop playing when screen is off

I have a Sony Xperia X and whenever I try to listen to music and the screen goes to 'sleep' the music stops playing . After this happens the music then comes out of the speakers and I have to replug my earphones. I have tried deleted the cache to hel...

  • Newbie
  • I have a Sony Xperia X and whenever I try to listen to music and the screen goes to 'sleep' the music stops playing . After this happens the music then comes out of the speakers and I have to replug ...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Spotify App Issues with Chromecast Audio -- Lose Ability to See/Control What is Playing

I'm using the OnePlus 5T. I just updated today to Android 8.0. Oxygen OS 5.0.3. When I open the Spotify app and connect to Chromecast Audio, music starts playing, but the app still tells me it is working on a connection. Then music continues playing,...

  • Regular
  • I'm using the OnePlus 5T.  I just updated today to Android 8.0. Oxygen OS 5.0.3.   When I open the Spotify app and connect to Chromecast Audio, music starts playing, but the app still tel...
  • dwolin1
  • Regular
  • 488 Views
  • 3 replies
  • 4 likes
  • 488 Views
  • 3 replies
  • 4 likes

App doesn't reproduce 2 playlists, but desktop app does

I recently changed my phone to a OnePlus 5T running Android 8.0 For some reason, two of my playlists won't play on it. If I start listening to them on my Mac and then on my phone click on "continue listening here" then the music stops and i'm taken t...

  • Newbie
  • I recently changed my phone to a OnePlus 5T running Android 8.0   For some reason, two of my playlists won't play on it. If I start listening to them on my Mac and then on my phone click on "c...
  • Joe
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Playlist without songs added by Spotify

Is there any way (in Spotify free, android) to creaqte a playlist without Spotify adding a billion songs I dont want to it?I just want a playlist of these 3 particular songs and nothing more and I can't seem to do it. Help?

  • Newbie
  • Is there any way (in Spotify free, android) to creaqte a playlist without Spotify adding a billion songs I dont want to it? I just want a playlist of these 3 particular songs and nothing more and I ...
  • Joe
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

LG V30 song data

When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version

  • Newbie
  • When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Local Files greyed out on mobile, play fine on desktop.

Okay so I've added a tonne of local files to a playlist.They can play just fine on the desktop app.However, on the mobile app, they are greyed out and can't be played.I have tried reinstalling the app, removing the local files and adding them again, ...

  • Casual Listener
  • Okay so I've added a tonne of local files to a playlist. They can play just fine on the desktop app. However, on the mobile app, they are greyed out and can't be played. I have tried reinstalling ...
  • Joe
  • Community Legend
  • 14453 Views
  • 4 replies
  • 2 likes
  • 14453 Views
  • 4 replies
  • 2 likes

Crash on Android 8 when trying to save album

Hello, I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about two days now. Removed old albums to exclude hitting the albu...

  • Casual Listener
  • Hello,   I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about ...
  • Joe
  • Community Legend
  • 943 Views
  • 8 replies
  • 5 likes
  • 943 Views
  • 8 replies
  • 5 likes

Solved!! Can't play local files on my Samsung Galaxy S7

Hello users,I have some music that is now on Spotify. However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't seem to download them on my phone. If anyone could help me ...

  • Casual Listener
  • Hello users, I have some music that is now on Spotify.  However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't...
  • Joe
  • Community Legend
  • 921 Views
  • 3 replies
  • 0 likes
  • 921 Views
  • 3 replies
  • 0 likes

Can't Log in

I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.

  • Newbie
  • I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.
  • feelikeastrangr
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain on Android

Hi all, Since an update last week, my Spotify has been overheating my phone and dragging battery life down 20-30% an hour. It's a real shame, but has anyone experienced the same, or found a solution? FYI I'm on a Samsung Galaxy S7.Thanks!

  • Newbie
  • Hi all,   Since an update last week, my Spotify has been overheating my phone and dragging battery life down 20-30% an hour. It's a real shame, but has anyone experienced the same, or found a ...
  • MarcoSpot
  • Newbie
  • 1575 Views
  • 2 replies
  • 0 likes
  • 1575 Views
  • 2 replies
  • 0 likes

Login problem

I can login to spotify on my pc without a problem but when I try to login to my phone it says "Either username or password is wrong". I have made sure both my username and password are perfect, changed my password twice, uninstalled and reinstalled t...

  • Newbie
  • I can login to spotify on my pc without a problem but when I try to login to my phone it says "Either username or password is wrong". I have made sure both my username and password are perfect, chang...
  • user-removed
  • Not applicable
  • 925 Views
  • 6 replies
  • 2 likes
  • 925 Views
  • 6 replies
  • 2 likes

Samsung Gear Sport Spotify App doesnt recognize that I have premium

I sign into the app through my facebook account on my Gear Sport smart watch and it tells me to upgrade to premium, but I am already a premium member. Any ideas?

  • Casual Listener
  • I sign into the app through my facebook account on my Gear Sport smart watch and it tells me to upgrade to premium, but I am already a premium member. Any ideas?  
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

Music quality problem

I've subscribe to premium and the music quality of spotify when change to extreme , the later i go back it turns to normal and automatic quality . Seems like it didn't save the quality at all . Any solution ?

  • Newbie
  • I've subscribe to premium and the music quality of spotify when change to extreme , the later i go back it turns to normal and automatic quality . Seems like it didn't save the quality at all . Any s...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music Way too low

I have the latest version of Spotify and i am using the One Plus 5t. I used the 3t from OnePlus before and had the same problem. If i listen to music i need to have my phone on maximum power and its still not loud enough. And for everyone here who wa...

  • Visitor
  • I have the latest version of Spotify and i am using the One Plus 5t. I used the 3t from OnePlus before and had the same problem. If i listen to music i need to have my phone on maximum power and its ...
  • ZullyB
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection

When connected to my wifi the app says 'no internet connection'. Ive been googling all week trying to fix this and nothing is working.

  • Newbie
  • When connected to my wifi the app says 'no internet connection'. Ive been googling all week trying to fix this and nothing is working.
  • ZullyB
  • Roadie
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist doesn't shuffle on phone

Hello,I'm currently having a problem with my free spotify application. I'm using a samsung galaxy s6. When I listen to my playlist on my pc, it shuffles normally. On my phone however, it plays more or less in the order I put it in every time. I do no...

  • Casual Listener
  • Hello, I'm currently having a problem with my free spotify application. I'm using a samsung galaxy s6. When I listen to my playlist on my pc, it shuffles normally. On my phone however, it plays more...
  • buffshaggy
  • Casual Listener
  • 854 Views
  • 3 replies
  • 2 likes
  • 854 Views
  • 3 replies
  • 2 likes

Solved!! Share downloads between devices with the same Premium account

Hi all. I have a premium account that I use on 3 devices (2 Android and 1 PC). In one of them I made the download to be able to listen offline. My question is: I want to take those downloads to another of my devices (Android) so I do not have to down...

  • Newbie
  • Hi all. I have a premium account that I use on 3 devices (2 Android and 1 PC). In one of them I made the download to be able to listen offline. My question is: I want to take those downloads to anoth...
  • Joe
  • Community Legend
  • 3454 Views
  • 1 replies
  • 0 likes
  • 3454 Views
  • 1 replies
  • 0 likes