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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5315 Views

0 replies

6 likes

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Superuser Contribution small "crack" in music

Every once in a while there's a small "crack" in the music. It's really annoying and hopefully someone can help me xx

Newbie

Every once in a while there's a small "crack" in the music. It's really annoying and hopefully someone can help me xx

Alfredo

Roadie

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
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Superuser Contribution I can't use the free premium (30 days)

Hi. My credit card is okay. I give the informations for the free premium but it's still not active..

Casual Listener

Hi. My credit card is okay. I give the informations for the free premium but it's still not active..

Alfredo

Roadie

360 Views

1 replies

0 likes

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Superuser Contribution selections and radio are not displayed

Hello. I used 3 months free premium accant. After paid subscription .no, the radio and collections have disappeared. If I install an older version of the application, then everything works.android 7.1.2. V 8.4.45.633

Newbie

Hello. I used 3 months free premium accant. After paid subscription .no, the radio and collections have disappeared. If I install an older version of the application, then everything works.android 7....

Alfredo

Roadie

335 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Album disappeared

Hi used to listen the following album “Il meglio dello Zecchino d’Oro” REmastered 2017 – Piccolo Coro “Mariele Ventre” but it suddenly became impossible to listen: I see it, but all the songs, save two, are listed in grey and impossible to play. Why?

Newbie

Hi used to listen the following album  “Il meglio dello Zecchino d’Oro” REmastered 2017 – Piccolo Coro “Mariele Ventre” but it suddenly became impossible to listen: I see it, but all the songs, ...

Alfredo

Roadie

442 Views

1 replies

1 likes

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Solved!!Superuser Contribution Spotify interface (Android)

Hello Spotify ! A few days ago I made a new Spotify account and everything went well until I logged on my Mobile Phone with my new Spotify account and it was different .. new interface , design , I think you know about what i'm talkin about and here ...

Visitor

Hello Spotify ! A few days ago I made a new Spotify account and everything went well until I logged on my Mobile Phone with my new Spotify account and it was different .. new inte...

Alfredo

Roadie

591 Views

1 replies

0 likes

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Superuser Contribution Spotify on my Gear S3 Classic

Hello I've been trying to get Spotify to work properly on my smartwatch and whenever I try to login (with wifi enabled) so I can get offline playlists and the works, it just tells me to get premium. I do have premium but it's premium family that I'm ...

Casual Listener

Hello   I've been trying to get Spotify to work properly on my smartwatch and whenever I try to login (with wifi enabled) so I can get offline playlists and the works, it just tells me to get ...

JLind

Casual Listener

450 Views

2 replies

0 likes

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Superuser Contribution Automatically disabling shuffle and autoplay

When I change songs manually from my playlist, with both shuffle and replay playlist on, upon changing the song both are automatically disabled. Does anyone know how to fix this?

Newbie

When I change songs manually from my playlist, with both shuffle and replay playlist on, upon changing the song both are automatically disabled. Does anyone know how to fix this?

Alfredo

Roadie

578 Views

2 replies

0 likes

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Cannot login in offline mode

Hi. I have a Problem sometimes with spotify. Once or twice a week it says wen i open it on my phone that i need internet connection to login. I am using spotify mostly in offline mode and this happened on my old phone HTC desire 626 and on my New pho...

Casual Listener

Hi.  I have a Problem sometimes with spotify.  Once or twice a week it says wen i open it on my phone that i need internet connection to login.  I am using spotify mostly in offline...

Nanjun92

Casual Listener

427 Views

2 replies

0 likes

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Spotify on multiple devices

Hi, I know that it is not allowed to stream music on multiple devices at the same time using the same account unless we use offline mode feature. I have a question regarding that. If I am streaming music on my phone then someone else(ex. Brother) log...

Newbie

Hi,   I know that it is not allowed to stream music on multiple devices at the same time using the same account unless we use offline mode feature.    I have a question regarding t...

gorkemdeemirel

Regular

428 Views

1 replies

0 likes

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How to get music out of shuffle?

How do i get music out of shuffle the crossed arrows have disappeared 

Newbie

How do i get music out of shuffle the crossed arrows have disappeared 

gorkemdeemirel

Regular

316 Views

1 replies

0 likes

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My storage to SD card has disappeared?

It all started this morning...I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maximum amount of 3 devices to sign into at once..." and ...

Casual Listener

It all started this morning... I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maxi...

Epitrix

Casual Listener

1323 Views

4 replies

0 likes

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Solved!! Only show offline content?

With an earlier version if spotify, I was able to only display offline content when in offline mode. With the latest versions, I have to browse through tons of playlists to find one with a green icon. Is there a way to only show downloaded content in...

Newbie

With an earlier version if spotify, I was able to only display offline content when in offline mode. With the latest versions, I have to browse through tons of playlists to find one with a green icon...

zchopper62

Regular

129891 Views

25 replies

6 likes

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Solved!! Offline mode (unavailable now)

Hey, I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happening? And yes i am a premium user.Thanks in advance for any...

Newbie

Hey,  I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happen...

gorkemdeemirel

Regular

54667 Views

1 replies

2 likes

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Cannot log in on Android app

I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil the task.

Newbie

I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil...

gorkemdeemirel

Regular

380 Views

1 replies

0 likes

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Downloaded Music Being Deleted

So, I've seen a couple of other posts about this but none of them seem to actually be getting answered. Basically, all the playlists that I have downloaded will all be marked as if they were not downloaded at random times. I haven't found a way to re...

Visitor

     So, I've seen a couple of other posts about this but none of them seem to actually be getting answered. Basically, all the playlists that I have downloaded will all be marked as i...

neil741

Regular

1735 Views

5 replies

11 likes

Deleted downloads
Deleted music
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"Sorry, the music stopped since your spotify account is being used on another device" - Chromecast

I can connect the android app to my Chromecast audio and play a track. As soon as I try to change track playback stops and I get this message: "Sorry, the music stopped since your spotify account is being used on another device". I can start playing ...

Casual Listener

I can connect the android app to my Chromecast audio and play a track. As soon as I try to change track playback stops and I get this message: "Sorry, the music stopped since your spotify account is ...

hcholdt1964

Newbie

9577 Views

9 replies

15 likes

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Solved!! Need a guide for all the settings don't know anything about it those options on android

Where can I find a manual for the settings can't finde everythinghelp explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and there there is no equalizer

Casual Listener

Where can I find a manual for the settings can't finde everything help explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and t...

Joe

Community Legend

589 Views

1 replies

0 likes

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Solved!! Playlist stuck on "Waiting to Download" (Trying to play local files on mobile)

I wanted to be able to play my local files on my phone. So I made a playlist on Spotify on my desktop.. Put all the songs on it.. I even chose "Available Offline" on my desktop. Then I went on my android device (Note 2), select "Available Offline", a...

Casual Listener

I wanted to be able to play my local files on my phone. So I made a playlist on Spotify on my desktop.. Put all the songs on it.. I even chose "Available Offline" on my desktop. Then I went on my...

DarrenChristian

Casual Listener

218447 Views

67 replies

5 likes

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Shuffle All Music?

When i press Shuffle music it only puts " Some " of my music into the shuffle list, I want to have " ALL " the songs in my list to be shuffled

Casual Listener

When i press Shuffle music it only puts " Some " of my music into the shuffle list, I want to have " ALL " the songs in my list to be shuffled

Ryan_Barbaro

Casual Listener

603 Views

3 replies

0 likes

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Lost premium account after changing phone. Now I'm paying for account, but can't use! Help fix that!

Few days ago I change my phone with new one! After trying to enter my premium account that I use for 2 years, I realised can not do that. I tried several times without success. Signed out at the old phone and lost my spotify premium on it too. Tried ...

Newbie

Few days ago I change my phone with new one! After trying to enter my premium account that I use for 2 years, I realised can not do that. I tried several times without success. Signed out at the old ...

tjtmtys

Casual Listener

371 Views

1 replies

0 likes

  • 371 Views
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  • 0 likes