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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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LG V30 song data

When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version

Newbie

When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version

329 Views

0 replies

0 likes

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I updated my spotify app and now my library is replaced with favorites.

So recently updated my spotify app on android. Everything looks fine, expect the library of songs got replaced with favorites. So that means i cant look up what song i have in my library. Also if i shuffe the favorites, it dosent really shuffle the s...

Roadie

So recently updated my spotify app on android. Everything looks fine, expect the library of songs got replaced with favorites. So that means i cant look up what song i have in my library. Also if i s...

Miagrace1011

Newbie

3050 Views

14 replies

2 likes

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  • 14 replies
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Can't Log in

I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.

Newbie

I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.

feelikeastrangr

Community Legend

558 Views

1 replies

0 likes

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Login button not working

Every time I hit the login button after entering my information it will change to say 'logging in' but then promptly change back to saying login. I've tried this on two different devices with the same result and uninstalling/reinstalling hasn't helpe...

Casual Listener

Every time I hit the login button after entering my information it will change to say 'logging in' but then promptly change back to saying login. I've tried this on two different devices with the sam...

Liam4eg

Regular

7186 Views

7 replies

1 likes

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Superuser Contribution Can't Log in

Hello I'm having a problem for an hour or soI can't log in on my Spotify account,but i typed in my username and password,but all it says "Your email and password combination does not match a Spotify account.Please try later" And i'm having a account ...

Visitor

Hello   I'm having a problem for an hour or so I can't log in on my Spotify account,but i typed in my username and password,but all it says  "Your email and password combination does no...

Rudro

Casual Listener

17621 Views

13 replies

0 likes

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Samsung Gear Sport Spotify App doesnt recognize that I have premium

I sign into the app through my facebook account on my Gear Sport smart watch and it tells me to upgrade to premium, but I am already a premium member. Any ideas?

Casual Listener

I sign into the app through my facebook account on my Gear Sport smart watch and it tells me to upgrade to premium, but I am already a premium member. Any ideas?  

538 Views

0 replies

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Music quality problem

I've subscribe to premium and the music quality of spotify when change to extreme , the later i go back it turns to normal and automatic quality . Seems like it didn't save the quality at all . Any solution ?

Newbie

I've subscribe to premium and the music quality of spotify when change to extreme , the later i go back it turns to normal and automatic quality . Seems like it didn't save the quality at all . Any s...

254 Views

0 replies

0 likes

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Solved!! Share downloads between devices with the same Premium account

Hi all. I have a premium account that I use on 3 devices (2 Android and 1 PC). In one of them I made the download to be able to listen offline. My question is: I want to take those downloads to another of my devices (Android) so I do not have to down...

Newbie

Hi all. I have a premium account that I use on 3 devices (2 Android and 1 PC). In one of them I made the download to be able to listen offline. My question is: I want to take those downloads to anoth...

Joe

Community Legend

4497 Views

1 replies

0 likes

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Control the Music on Lock Screen

I have a Samsung Note 5 and on Lock Screen I cant control the music well. So I want to control things like munite.Spoiler (Highlight to read)

Visitor

I have a Samsung Note 5 and on Lock Screen I cant control the music well. So I want to control things like munite.  

486 Views

0 replies

0 likes

idea
lock screen
Music
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Login problem

I can login to spotify on my pc without a problem but when I try to login to my phone it says "Either username or password is wrong". I have made sure both my username and password are perfect, changed my password twice, uninstalled and reinstalled t...

Newbie

I can login to spotify on my pc without a problem but when I try to login to my phone it says "Either username or password is wrong". I have made sure both my username and password are perfect, chang...

user-removed

Not applicable

1257 Views

6 replies

2 likes

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  • 2 likes

I can't log on my phone but can log in on windows

Yastrday I downloaded spotify for windows and connected my device and on the other day I wasn't able to log in on my android.

Regular

Yastrday I downloaded spotify for windows and connected my device and on the other day I wasn't able to log in on my android.

439 Views

0 replies

1 likes

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Spotify won't download files to SD card

Hey guys,I'm using a NVIDIA Tegra Note running Android 5.1.A few days ago I had to reset it to factory settings and also needed to install Spotify (v 8.4.42.722 armV7) anew. Since then I noticed it doesn't download files to the SD card anymore, neith...

Casual Listener

Hey guys, I'm using a NVIDIA Tegra Note running Android 5.1. A few days ago I had to reset it to factory settings and also needed to install Spotify (v 8.4.42.722 armV7) anew. Since then I noticed ...

900 Views

0 replies

0 likes

internal
Sd
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Playlist without songs added by Spotify

Is there any way (in Spotify free, android) to creaqte a playlist without Spotify adding a billion songs I dont want to it?I just want a playlist of these 3 particular songs and nothing more and I can't seem to do it. Help?

Newbie

Is there any way (in Spotify free, android) to creaqte a playlist without Spotify adding a billion songs I dont want to it? I just want a playlist of these 3 particular songs and nothing more and I ...

Joe

Community Legend

362 Views

1 replies

0 likes

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No radio menu on Samsung Galaxy Note 3 (Android 5.0)

I cannot find Radio menu on my Note 3 phone. I have Spotify version 8.4.42.722 on my Note 3.

Casual Listener

I cannot find Radio menu on my Note 3 phone.  I have Spotify version 8.4.42.722 on my Note 3.

whaleywonka

Casual Listener

490 Views

2 replies

0 likes

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Automatically deleting downloaded songs

Hey, i have the following problem.I downloaded my playlist and a few others which I created to hear music in the car etc.After some time those playlists are not anymore downloaded, even tho I didn't pressed the "Download" button. I have to redownload...

Newbie

Hey, i have the following problem. I downloaded my playlist and a few others which I created to hear music in the car etc. After some time those playlists are not anymore downloaded, even tho I did...

460 Views

0 replies

0 likes

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Spotify's intern storage usage is getting out of hand

Hello, I'm a samsun galaxy s5 mini user and am having huge troubles with spotify's internal storage usage even when i have my offline songs stored on SD card. I listen to music a lot and as you can see in the pics, I have so little ibternal storage l...

Casual Listener

Hello, I'm a samsun galaxy s5 mini user and am having huge troubles with spotify's internal storage usage even when i have my offline songs stored on SD card. I listen to music a lot and as you can s...

BBruno

Newbie

932 Views

6 replies

2 likes

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  • 6 replies
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App doesn't reproduce 2 playlists, but desktop app does

I recently changed my phone to a OnePlus 5T running Android 8.0 For some reason, two of my playlists won't play on it. If I start listening to them on my Mac and then on my phone click on "continue listening here" then the music stops and i'm taken t...

Newbie

I recently changed my phone to a OnePlus 5T running Android 8.0   For some reason, two of my playlists won't play on it. If I start listening to them on my Mac and then on my phone click on "c...

Joe

Community Legend

359 Views

1 replies

0 likes

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Can't listen to music anymore

I had premium and now i have u limited data so i stopped paying for premium now i can't listen to anything. I've deleted and reinstalled the app on my lg stylo 3 multiple times and still every song in my library and search is greyed out

Newbie

I had premium and now i have u limited data so i stopped paying for premium now i can't listen to anything. I've deleted and reinstalled the app on my lg stylo 3 multiple times and still every song i...

338 Views

0 replies

0 likes

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Superuser Contribution MY FONT IS UNREADABLE

I just got the Samsung s8 and I pay for my acct I don't know if any of that matters.... but my font is like an outline of the word instead of just normal letters and it's annoying because I can't read it quickly I have to put the phone to my face to ...

Newbie

I just got the Samsung s8 and I pay for my acct I don't know if any of that matters.... but my font is like an outline of the word instead of just normal letters and it's annoying because I can't rea...

Coja4doja

Casual Listener

2958 Views

7 replies

1 likes

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My Spotify Is Stuck With The Old Interface

I'm using an international varient of the S8 and have updated my spotify to the latest version but my spotify app design is still Stuck with the old one not the one with the full album cover when you play a song, it's still stuck with the old grey in...

Casual Listener

I'm using an international varient of the S8 and have updated my spotify to the latest version but my spotify app design is still Stuck with the old one not the one with the full album cover when you...

Joe

Community Legend

2167 Views

3 replies

0 likes

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  • 3 replies
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