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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35015 Views
  • 64 replies
  • 25 likes
  • 35015 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873678 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873678 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25481 Views
  • 3 replies
  • 0 likes
  • 25481 Views
  • 3 replies
  • 0 likes

Cannot login to my application!

Recently my spotify updated automatically and now I cannot login.I can login into the website and the web app but not to the app even though i have changed my password many times.

  • Casual Listener
  • Recently my spotify updated automatically and now I cannot login. I can login into the website and the web app but not to the app even though i have changed my password many times.
  • ion_marandici
  • Casual Listener
  • 513 Views
  • 4 replies
  • 1 likes
  • 513 Views
  • 4 replies
  • 1 likes

Change the download quality

Recently, I have often changed the quality of downloading from extreme quality to normal

  • Roadie
  • Recently, I have often changed the quality of downloading from extreme quality to normal
  • ThomasPegler
  • Regular
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Unknown devices in "show available devices" and playlists disappear & strange ones appear.

I sent question already more than week ago to Spotify support. No response. I sent new one now in email and decided to add also here to forum. There is something wrong with Spotify after creating facebook account. I did not join it with Spotify. Afte...

  • Regular
  • I sent question already more than week ago to Spotify support. No response. I sent new one now in email and decided to add also here to forum.   There is something wrong with Spotify after c...
  • ayfzoe
  • Roadie
  • 15562 Views
  • 37 replies
  • 4 likes
  • 15562 Views
  • 37 replies
  • 4 likes

Superuser Contribution Can't Log in

Hello I'm having a problem for an hour or soI can't log in on my Spotify account,but i typed in my username and password,but all it says "Your email and password combination does not match a Spotify account.Please try later" And i'm having a account ...

  • Visitor
  • Hello   I'm having a problem for an hour or so I can't log in on my Spotify account,but i typed in my username and password,but all it says  "Your email and password combination does no...
  • ygpl20
  • Casual Listener
  • 15440 Views
  • 12 replies
  • 0 likes
  • 15440 Views
  • 12 replies
  • 0 likes

I have a problem with music

When i am looking for music, or a playlist, it gives me an error and the app closes me... how can i do??

  • Newbie
  • When i am looking for music, or a playlist, it gives me an error and the app closes me... how can i do??
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Solved!! Name of playlists

Earlier you had the feature that if you created a new Playlist out of a whole album the default title was [artist] - [album name].This has disappeared as of recently. Am I the only one experiencing this or is something general.If it is something gene...

  • Casual Listener
  • Earlier you had the feature that if you created a new Playlist out of a whole album the default title was [artist] - [album name]. This has disappeared as of recently. Am I the only one experiencing...
  • Myskosvamp
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Logging out automatically after 2 seconds of logging in

As soon as I try to log in via my android app I keep getting logged out after 2 seconds.In those 2 seconds my screen says that I'm offline.I am Online and username and password are both correct. I've tried re-installing the app.Please help

  • Newbie
  • As soon as I try to log in via my android app I keep getting logged out after 2 seconds. In those 2 seconds my screen says that I'm offline. I am Online and username and password are both correct.&...
  • 480 Views
  • 0 replies
  • 1 likes
  • 480 Views
  • 0 replies
  • 1 likes

New Android App is Horrible

So far I've only noticed changes to the Now Playing screen. These were bad ideas:- Hiding controls and showing an awkward, low-res blown-up version of the album artwork... after only a few seconds. Bad feature in general, but at least give more time ...

  • Casual Listener
  • So far I've only noticed changes to the Now Playing screen. These were bad ideas: - Hiding controls and showing an awkward, low-res blown-up version of the album artwork... after only a few seconds....
  • zaid1988
  • Newbie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Android Auto - Unable to select daily mix

I've noticed in the past week, I'm not able to select any of the Daily Mix within Spotify Android Auto, it will continue to play the current track selected. It's fine selecting other playlists I've created or a song/album. This morning I was also abl...

  • Newbie
  • I've noticed in the past week, I'm not able to select any of the Daily Mix within Spotify Android Auto, it will continue to play the current track selected. It's fine selecting other playli...
  • 519 Views
  • 0 replies
  • 1 likes
  • 519 Views
  • 0 replies
  • 1 likes

Solved!! Podcast "following" list view is not showing all followed podcasts

I can't see the full list of podcasts that I am following in the new version of Spotify Android (8.4.30.688 armV7) . In the podcast page it knows I am following (has unfollow option)Unfollow and re-follow does not fix itUnplayed items shows an item f...

  • Regular
  • I can't see the full list of podcasts that I am following in the new version of Spotify Android (8.4.30.688 armV7) .  In the podcast page it knows I am following (has unfollow option) Unfollo...
  • Choldorf84
  • Regular
  • 31014 Views
  • 12 replies
  • 5 likes
  • 31014 Views
  • 12 replies
  • 5 likes

Notificacion bar stuck when pull it down

Hello, When Spotify is running with the phone locked and I unlock it and pull down the notification bar it stuck like the image attached for a few seconds and then it ends to pull down, please help me to fix it.

Android.jpg
  • Casual Listener
  • Hello,   When Spotify is running with the phone locked and I unlock it and pull down the notification bar it stuck like the image attached for a few seconds and then it ends to pull down, plea...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Offline mode

Hello,I am a little confused with my online mode. Suddenly all my downloaded music was lost. So I used 150MB of my mobile data to have a little music around. When i started shuffle, it played songs, which have been lost. This songs are still not feat...

  • Casual Listener
  • Hello, I am a little confused with my online mode. Suddenly all my downloaded music was lost. So I used 150MB of my mobile data to have a little music around. When i started shuffle, it played songs...
  • fflodder
  • Casual Listener
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Problem notification bar

When I unlocked my phone and I pull down the notification bar it gets stucks in halfway, seconds then it ends to pull down.

  • Casual Listener
  • When I unlocked my phone and I pull down the notification bar it gets stucks in halfway, seconds then it ends to pull down.
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Audio quality settings keep changing automatically

HiI want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extreme quality?

  • Casual Listener
  • Hi I want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extrem...
  • 1617 Views
  • 0 replies
  • 19 likes
  • settings
    Sound Quality
  • 1617 Views
  • 0 replies
  • 19 likes

Solved!! Can't add songs to a playlist

Once I find a song I like, I go to click the the three vertical dots to add it to a playlist, click 'Add to Playlist' and then nothing happens. It won't let me delete old playlists or stop following other ones.

  • Newbie
  • Once I find a song I like, I go to click the the three vertical dots to add it to a playlist, click 'Add to Playlist' and then nothing happens. It won't let me delete old playlists or stop following ...
  • phoenixsage
  • Casual Listener
  • 67096 Views
  • 2 replies
  • 7 likes
  • 67096 Views
  • 2 replies
  • 7 likes

Problem with finding my playlists when adding songs

After the latest update to spotify on my Samsung S7 I can no longer decide what order the list of playlists appear in when I want to add a new song. Now it always appear sorted by "custom" - the latest playlist appearing on top. But I have several hu...

  • Casual Listener
  • After the latest update to spotify on my Samsung S7 I can no longer decide what order the list of playlists appear in when I want to add a new song. Now it always appear sorted by "custom" - the late...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Equalizer turns off for a short time

Everytime i skip to the next song, the equalizer turns off for like a second and then turns on again. Even when I skip a little bit of a song, the equalizer turns off for a second and then on again. This is pretty annoying how can I fix this?

  • Newbie
  • Everytime i skip to the next song, the equalizer turns off for like a second and then turns on again. Even when I skip a little bit of a song, the equalizer turns off for a second and then on again. ...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Spotify account not linking to Google Assistant on Android

Hey, For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url: https://clients3.google.com/cast/auth/3p/done?status=error...

  • Casual Listener
  • Hey,  For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url:&...
  • AlexO99
  • Newbie
  • 4415 Views
  • 1 replies
  • 2 likes
  • 4415 Views
  • 1 replies
  • 2 likes

Shortcuts

I recently discovered a shortcut to an artist I follow on one of my home screens. I did not create it and did not even know that was possible. I have been a Spotify user for a long time now and would like to know how this happened and if it is a new ...

  • Newbie
  • I recently discovered a shortcut to an artist I follow on one of my home screens.  I did not create it and did not even know that was possible.  I have been a Spotify user for a long time n...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Daily Mix has disappeard from my library.

Pretty recently I noticed the the Daily Mix playlists have disappeared from my library on both my android and desktop versions of Spotify. I loved the Daily Mixes and I've been trying to find out what happened (Googling, Reddit browsing, etc), but no...

  • Newbie
  • Pretty recently I noticed the the Daily Mix playlists have disappeared from my library on both my android and desktop versions of Spotify. I loved the Daily Mixes and I've been trying to find out wha...
  • 18umerova81
  • Casual Listener
  • 4583 Views
  • 4 replies
  • 1 likes
  • 4583 Views
  • 4 replies
  • 1 likes