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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

easy_iice

Casual Listener

201689 Views

134 replies

10 likes

Android
autoplay
bluetooth
  • 201689 Views
  • 134 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

545959 Views

78 replies

3 likes

  • 545959 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

453764 Views

571 replies

38 likes

Account
Free
  • 453764 Views
  • 571 replies
  • 38 likes

Problema para reproducir en Huawei P8 Lite

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada. Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloqueo la pantalla de la musica se detiene. Segui las indica...

Newbie

Hola tengo un huawei P8 Lite, desde que la aplicacion no pude cambiar la cancion en pantalla bloqueada.  Pero hace apenas un mes tengo otro problema, porque cuando estoy escuchando musica y bloq...

saramb2000

Casual Listener

1644 Views

3 replies

0 likes

  • 1644 Views
  • 3 replies
  • 0 likes

Connection and performance issues

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it says that i'm offline. Plus images don't ever load...

Newbie

Hi, Is there a way you guys can improve on the performance of the app? It really sucks out all the juice of my phone when I start it, even on my chromebook it takes years to load and half the time it...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Spotify Audio cuts out during workout on Gear S3

I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. If I start a workout using the inbuilt Samsung Health p...

Regular

I'm not sure whether this is a Samsung bug or a Spotify one, but it's **bleep** annoying. I have a Gear S3 with a playlist downloaded to it with some bluetooth headphones connected to the watch. &nb...

MonkeyMagik

Regular

2992 Views

4 replies

6 likes

  • 2992 Views
  • 4 replies
  • 6 likes

Shuffle only works with recent added songs

Hello, I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with three recently added. When shuffling, these three are given pri...

Newbie

Hello,   I'm having trouble with the "Shuffle Play" option on android (Moto G5). When using it, only the most recent added songs play (let's say, for instance, that I have ten albums, with thr...

clep

Newbie

850 Views

1 replies

5 likes

  • 850 Views
  • 1 replies
  • 5 likes

Solved!! Something went wrong

I know this is an regular error but I have already tried almost all solutions...Clean install and log out from all accounts once...I am using premium but I cant even see my home page or take a look at any of artists pageThis problem keeps coming at: ...

Casual Listener

I know this is an regular error but I have already tried almost all solutions... Clean install and log out from all accounts once... I am using premium but I cant even see my home page or take a lo...

JoeGould1111

Music Fan

7440 Views

7 replies

0 likes

  • 7440 Views
  • 7 replies
  • 0 likes

Failed to listen to a song i chosed to dislike

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available"

Newbie

I disliked 1 song by illenium on my phone and I cant listen to that song again in all platform. Anyone knows how to listen to that song again??? Because it always says "this song is not available" &...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't open on my Android device

Hello, My android app won't open after I logged in. So this is what happens:as soon as I open it the screen is gray for half a second and it closes again. I tried almost everything I guess:Rebooted deviceCleared data (after this the app opens but whe...

Newbie

Hello,    My android app won't open after I logged in. So this is what happens: as soon as I open it the screen is gray for half a second and it closes again.   I tried almost eve...

Jayco

Newbie

15545 Views

9 replies

1 likes

  • 15545 Views
  • 9 replies
  • 1 likes

Oneplus 5 - wrong "offline" error. Cannot use home and search function

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. I cannot visualize the home (I get a generic error mess...

Casual Listener

I am running the Spotify app on a Oneplus 5 with Android 8.0.0 (stable release, nothing modded). I have a premium family account and the other members of the subscription have no problem at all. &nb...

792 Views

0 replies

2 likes

  • 792 Views
  • 0 replies
  • 2 likes

I can't disable "behind the lyrics"

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

Newbie

I got this problem on my Samsung s8. The disabling option appears, but when I touch, "behind the lyrics" stays there. Answer? Latest software latest spotify version

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Spotify taking up too much storage on phone

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and therefore would use phone storage space) to use when...

Casual Listener

Spotify is using up the vast proportion of storage of my phone but although I've saved lots of music, I've not downloaded anything. I thought that only downloaded music was stored on the phone (and t...

Lmdaj

Casual Listener

1035 Views

2 replies

0 likes

  • 1035 Views
  • 2 replies
  • 0 likes

Reproducción automatica no funciona

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no vuelva a entrar a la aplicación. Uso un galaxy J.

Newbie

La siguiente canción no sé reproduce de forma automatica amenos que tenga la aplicación en primer plano. Si bloqueo la pantalla al terminar la canción se para y no reproduce la siguiente hasta que no...

1347 Views

0 replies

3 likes

  • 1347 Views
  • 0 replies
  • 3 likes

"MY Library" Missing

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has all 5 tabs on her phone (and she is on the latest v...

Casual Listener

At some point my app went from having 5 tabs on the bottom to 4. What's missing is the "my library" tab, where I could see all of my saved songs, artists, albums etc. Oddly enough, my wife still has ...

SniperKirby

Casual Listener

3079 Views

2 replies

0 likes

  • 3079 Views
  • 2 replies
  • 0 likes

[ANDROID/EMUI] Shutdown problems with Huawei P9 Lite

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

Casual Listener

The app shuts down in my Huawei P9 Lite (android 7.0 EMUI 5.0) for no apparent reason. Any ideas?

808 Views

0 replies

1 likes

  • 808 Views
  • 0 replies
  • 1 likes

Notifications are stopping Spotify playback

Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noticed today it was my WhatsApp that did it. This is N...

Music Fan

Multiple notifications are stopping playback while I'm listening to Spotify on my Galaxy S7 Edge. Oddly enough, it was notifications from Spotifiy itself that would cause my music to stop, but I noti...

1238 Views

0 replies

0 likes

  • 1238 Views
  • 0 replies
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cant listen to album

hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..

Newbie

hi, im trying to listen to a Nightwish's album named Dark Passion Play, and only 1 song is working.. the rest of the album i see the songs and everything but can not listen to them..

Archcraig

Newbie

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Mobile App - Play, Pause, and Skip Using Headphone/Headset with Controls.

Hi I've got a Samsung galaxy s8, Spotify doesn't seem to recognise my headphones Sennhiesser momentum s v1 it plays music fine but so I can't skip tracks or pause them, I had the s6 before which was ok. Any help would be great.

Newbie

Hi I've got a Samsung galaxy s8, Spotify doesn't seem to recognise my headphones Sennhiesser momentum s v1 it  plays  music fine but so I can't skip tracks or pause them, I had the s6 befor...

417 Views

0 replies

1 likes

  • 417 Views
  • 0 replies
  • 1 likes

Not Offline - Android - Cant search (FIXED)

This is happening for no reason. I am online - no resctrictions on my phone. - uninstalled, cleared cache, re-installed, changed password, desktop version works, all "fixes" on the forum tried and failed. Cant search artist, albums, or songs. Cant se...

Regular

This is happening for no reason. I am online - no resctrictions on my phone. - uninstalled, cleared cache, re-installed, changed password, desktop version works, all "fixes" on the forum tried and fa...

aramisk

Regular

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Android: Spotify stops playback

Got the problem since a couple of days. Spotify just stops the playback randomly. So far only if screen is locked, frequently right after locking. Interestingly it doesnt pause the track, it actually cancels it. So if I unlock the screen and start pl...

Casual Listener

Got the problem since a couple of days. Spotify just stops the playback randomly. So far only if screen is locked, frequently right after locking. Interestingly it doesnt pause the track, it act...

Halfway_Crook

Casual Listener

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

Solved!! No option storage in settings

Hi:My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappeared.I have reinstalled the apps, clear cache, data, ...

Casual Listener

Hi: My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappe...

patbeppo

Newbie

69835 Views

15 replies

2 likes

  • 69835 Views
  • 15 replies
  • 2 likes