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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391190 Views

545 replies

35 likes

Account
Free
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  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8192 Views

0 replies

7 likes

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Solved!! Offline mode (unavailable now)

Hey, I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happening? And yes i am a premium user.Thanks in advance for any...

Newbie

Hey,  I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happen...

gorkemdeemirel

Regular

54884 Views

1 replies

2 likes

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Cannot log in on Android app

I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil the task.

Newbie

I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil...

gorkemdeemirel

Regular

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Downloaded Music Being Deleted

So, I've seen a couple of other posts about this but none of them seem to actually be getting answered. Basically, all the playlists that I have downloaded will all be marked as if they were not downloaded at random times. I haven't found a way to re...

Visitor

     So, I've seen a couple of other posts about this but none of them seem to actually be getting answered. Basically, all the playlists that I have downloaded will all be marked as i...

neil741

Regular

1912 Views

5 replies

11 likes

Deleted downloads
Deleted music
  • 1912 Views
  • 5 replies
  • 11 likes

"Sorry, the music stopped since your spotify account is being used on another device" - Chromecast

I can connect the android app to my Chromecast audio and play a track. As soon as I try to change track playback stops and I get this message: "Sorry, the music stopped since your spotify account is being used on another device". I can start playing ...

Casual Listener

I can connect the android app to my Chromecast audio and play a track. As soon as I try to change track playback stops and I get this message: "Sorry, the music stopped since your spotify account is ...

hcholdt1964

Newbie

9868 Views

9 replies

15 likes

  • 9868 Views
  • 9 replies
  • 15 likes

Solved!! Need a guide for all the settings don't know anything about it those options on android

Where can I find a manual for the settings can't finde everythinghelp explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and there there is no equalizer

Casual Listener

Where can I find a manual for the settings can't finde everything help explain each setting that will be great i found something about the audio i set it to the best quality but nothing happen and t...

Joe

Community Legend

663 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Playlist stuck on "Waiting to Download" (Trying to play local files on mobile)

I wanted to be able to play my local files on my phone. So I made a playlist on Spotify on my desktop.. Put all the songs on it.. I even chose "Available Offline" on my desktop. Then I went on my android device (Note 2), select "Available Offline", a...

Casual Listener

I wanted to be able to play my local files on my phone. So I made a playlist on Spotify on my desktop.. Put all the songs on it.. I even chose "Available Offline" on my desktop. Then I went on my...

DarrenChristian

Casual Listener

220134 Views

67 replies

5 likes

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  • 67 replies
  • 5 likes

Shuffle All Music?

When i press Shuffle music it only puts " Some " of my music into the shuffle list, I want to have " ALL " the songs in my list to be shuffled

Casual Listener

When i press Shuffle music it only puts " Some " of my music into the shuffle list, I want to have " ALL " the songs in my list to be shuffled

Ryan_Barbaro

Casual Listener

692 Views

3 replies

0 likes

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  • 3 replies
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Lost premium account after changing phone. Now I'm paying for account, but can't use! Help fix that!

Few days ago I change my phone with new one! After trying to enter my premium account that I use for 2 years, I realised can not do that. I tried several times without success. Signed out at the old phone and lost my spotify premium on it too. Tried ...

Newbie

Few days ago I change my phone with new one! After trying to enter my premium account that I use for 2 years, I realised can not do that. I tried several times without success. Signed out at the old ...

tjtmtys

Casual Listener

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

While i have network connection , the app tells me go online

I have reinstalled the app to fix it. bu it doesn't work. My phone has network connection,also i can listen song in my library but i use search, the app tell me go online. I have been living the problem since 2 weeks. I hope you guyz can help me. Tha...

Visitor

I have reinstalled the app to fix it. bu it doesn't work. My phone has network connection,also i can listen song in my library but i use search, the app tell me go online. I have been living the prob...

tjtmtys

Casual Listener

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
  • 0 likes

App shuts down when screen locked

So the app updated a few days ago, and since then, it shuts down after 4-5 seconds whenever I lock my screen. I have the settings set to never close the app even if it consumes a lot, and the option to close the app when I lock the screen is off too.

Casual Listener

So the app updated a few days ago, and since then, it shuts down after 4-5 seconds whenever I lock my screen. I have the settings set to never close the app even if it consumes a lot, and the option ...

tjtmtys

Casual Listener

917 Views

1 replies

0 likes

  • 917 Views
  • 1 replies
  • 0 likes

Not-downloading problem

I downloaded nearly 1000 songs yesterday. But this morning, none of them was downloaded and I downloaded them again. Right now, they don't seem to be downloaded but I can listen to them offline but it tries to download them again. What's the problem

Newbie

I downloaded nearly 1000 songs yesterday. But this morning, none of them was downloaded and I downloaded them again. Right now, they don't seem to be downloaded but I can listen to them offline but i...

299 Views

0 replies

0 likes

  • 299 Views
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  • 0 likes

Se pausa mi musica

Tengo una cuanta Premium y de repente se pausa la musica y ya tengo varios dias con el problema

Newbie

Tengo una cuanta Premium y de repente se pausa la musica y ya tengo varios dias con el problema

rebekah21

Newbie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
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Porque se apaga la app durenta la reproducción pasada 4 a 5 canciones?

La app se apaga pasada la reproducción de 4 a 5 canciones no importa si está conectado a Bluetooth, audífonos o directamente del celular. Es muy molesto estar abriendo la aplicaciones a cada rato.

Newbie

La app se apaga pasada la reproducción de 4 a 5 canciones no importa si está conectado a Bluetooth, audífonos o directamente del celular. Es muy molesto estar abriendo la aplicaciones a cada rato.

393 Views

0 replies

0 likes

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I can't log in

I'm on my phone and trying to log in with my account, but every time I press "log in", it briefly changes to "logging in..." and then just turns back to "log in" button. No error message no nothing. My password and username are totally correct. Pleas...

Regular

I'm on my phone and trying to log in with my account, but every time I press "log in", it briefly changes to "logging in..." and then just turns back to "log in" button. No error message no nothing.&...

JakobTobias

Regular

1050 Views

7 replies

0 likes

  • 1050 Views
  • 7 replies
  • 0 likes

Solved!! Android app being auto-killed/crashing

Phone: Moto G (1st gen). Online and offline mode. Since last week or so (perhaps since the last update), the spotify app for android has been being auto-killed regularly, especially when I try to do anything else on the phone. I never used to have an...

Newbie

Phone: Moto G (1st gen). Online and offline mode.   Since last week or so (perhaps since the last update), the spotify app for android has been being auto-killed regularly, especially when I...

nesslucas101

Newbie

92067 Views

25 replies

7 likes

  • 92067 Views
  • 25 replies
  • 7 likes

Unable to find repeat button on spotify android S8?

Hello! Ive recently downloaded spotify and noticed that there seems to be no repeat or shuffle button for any of my playlists? This includes self made and spotify made. Am I doing something wrong or am I just really blind? Thanks!

Visitor

Hello! Ive recently downloaded spotify and noticed that there seems to be no repeat or shuffle button for any of my playlists? This includes self made and spotify made. Am I doing something wrong or ...

Joe

Community Legend

8707 Views

4 replies

4 likes

  • 8707 Views
  • 4 replies
  • 4 likes

Can't see some songs in a playlist

Hi, I have a problem with a playlist because I Can see only three tracks instead of 95. The playlist is a public playlist and it's not mine. I have this problem both on android and iOS but not on the web player. How can I solve it?

Newbie

Hi, I have a problem with a playlist because I Can see only three tracks instead of 95. The playlist is a public playlist and it's not mine. I have this problem both on android and iOS but not on the...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Songs werden nicht abgespielt

Ich bin spotify free Nutzer über die App auf Android und kann keine Songs abspielen. Weder über Playlists noch in "Songs" ich habe nur die Option auf Shuffle zu gehen und selbst dann werden keine Songs aus der playlist abgespielt sondern ähnliche Vor...

Newbie

Ich bin spotify free Nutzer über die App auf Android  und kann keine Songs abspielen. Weder über Playlists noch in "Songs" ich habe nur die Option auf Shuffle zu gehen und selbst dann werden kei...

1457 Views

0 replies

3 likes

  • 1457 Views
  • 0 replies
  • 3 likes

Músicas indisponíveis

Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium

Casual Listener

Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium  

296 Views

0 replies

0 likes

  • 296 Views
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Adicionar artistas e músicas como favoritos

Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium. Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor.

Casual Listener

Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium.  Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor. 

2107 Views

0 replies

0 likes

  • 2107 Views
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  • 0 likes