Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39970 Views
  • 65 replies
  • 25 likes
  • 39970 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876539 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876539 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26092 Views
  • 4 replies
  • 0 likes
  • 26092 Views
  • 4 replies
  • 0 likes

Can't stream individual Song

I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out

  • Casual Listener
  • I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out 
  • r2j2
  • Casual Listener
  • 596 Views
  • 5 replies
  • 1 likes
  • 596 Views
  • 5 replies
  • 1 likes

Songs don't show up on android app

Hi, I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and reinstalled both apps, but that didn't solve the problem. Help.Thank...

  • Newbie
  • Hi,    I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and re...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Solved!! Spotify hacked

All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen

  • Newbie
  • All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen   
  • DennisDre1
  • Newbie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Shared link to song says "This song is not available" but it is

The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song. https://open.spotify.com/track/1UFq2OJXahilmefKhSIA8p?si=ix2u4cOSS_aeRjqsFzoKxw The link was shared...

  • Newbie
  • The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song.   https://open.spotify.com/track/1UFq2OJX...
  • 401 Views
  • 0 replies
  • 2 likes
  • 401 Views
  • 0 replies
  • 2 likes

Can't login

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email pops up. This is very frustrating and i am very confu...

  • Casual Listener
  • i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email po...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Solved!! How do I make sure I'm playing my downloaded playlist even when I have data turned on?

I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.

  • Casual Listener
  • I have data on my phone turned on for other uses, but I want to play my downloaded playlist.  How can I make sure Spotify isn't using data even when it is available? Thanks. 
  • _Brinky_
  • Casual Listener
  • 621 Views
  • 4 replies
  • 0 likes
  • 621 Views
  • 4 replies
  • 0 likes

Unable to log in to Android app

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account". Tried resetting my password, and redownloading the...

  • Newbie
  • My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account"....
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Local files not transferring to phone

Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on m...

  • Casual Listener
  • Hi  I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the sa...
  • user-removed
  • Not applicable
  • 480 Views
  • 5 replies
  • 0 likes
  • 480 Views
  • 5 replies
  • 0 likes

Benutzername oder Passwort falsch?!

Hallo zusammen,ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen.Im Web Browser funktioniert alles wie gewohnt.Das Passwort habe ich bereits mehrmals zurückgesetzt und das Smartphone wurde ebenfalls mehrfach neugestartet. Leider ke...

  • Casual Listener
  • Hallo zusammen, ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen. Im Web Browser funktioniert alles wie gewohnt. Das Passwort habe ich bereits mehrmals zurückgesetzt und das Sm...
  • Troll2
  • Newbie
  • 1564 Views
  • 2 replies
  • 0 likes
  • 1564 Views
  • 2 replies
  • 0 likes

Spotify tv android

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?

  • Casual Listener
  • Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ? 
  • marcellomendo02
  • Casual Listener
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

cannot log in

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me? thanks

  • Newbie
  • hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me?...
  • cyp86
  • Newbie
  • 604 Views
  • 1 replies
  • 1 likes
  • 604 Views
  • 1 replies
  • 1 likes

Online

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.

  • Newbie
  • I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked. 
  • HouseOfPain99
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Download Quality changes when starting download

Hey everyone,I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on it. I changed it again to extreme but it always resets...

  • Newbie
  • Hey everyone, I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on i...
  • 777 Views
  • 0 replies
  • 0 likes
  • 777 Views
  • 0 replies
  • 0 likes

App blocked by office net

Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...

  • Newbie
  • Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I  can't use Spotify app  when I work, because it's blocked(firewall ...
  • user-removed
  • Not applicable
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Add friends from smartphone-app

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

  • Casual Listener
  • Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot
  • jor_m
  • Newbie
  • 950 Views
  • 3 replies
  • 0 likes
  • 950 Views
  • 3 replies
  • 0 likes

me faltan opciones en spotify android

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otras opciones de la cuenta y lo tengo actualizado en ...

  • Newbie
  • no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otr...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Cannot log in

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised. I have deleted and installed the app a few times, changed my password and still not able to access throu...

  • Newbie
  • I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised.   I have deleted and installed the app a few t...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Cannot login into my account

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

  • Newbie
  • Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Cannot delete greyed out song from my own playlist

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other similar issues to this, but none of them were solv...

  • Music Fan
  • So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other...
  • 691 Views
  • 0 replies
  • 0 likes
  • 691 Views
  • 0 replies
  • 0 likes