Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Recently I've noticed a problem where the Spotify app on my phone pauses other media apps on my Android phone. When I am driving to work, I'll be playing an audiobook via Hoopla or Smart Audiobook player, and it works fine. Then my wife wakes up at h...
Recently I've noticed a problem where the Spotify app on my phone pauses other media apps on my Android phone. When I am driving to work, I'll be playing an audiobook via Hoopla or Smart Audiobook pl...
344 Views
0 replies
0 likes
Hi guys. I need some help with a Spotify Connect issue. I have a Samsung WAM3500 (Radiant R3) Multiroom Speaker that supports Spotify Connect. It works perfectly when streaming from the Windows 10 Spotify app to the speaker. However, when trying to s...
Hi guys. I need some help with a Spotify Connect issue. I have a Samsung WAM3500 (Radiant R3) Multiroom Speaker that supports Spotify Connect. It works perfectly when streaming from the Wind...
Not applicable
1542 Views
1 replies
0 likes
This doesn't happen on iPad however when on Android, my playlist stops even though it's on repeat.
This doesn't happen on iPad however when on Android, my playlist stops even though it's on repeat.
Casual Listener
587 Views
2 replies
0 likes
I recently came back to Android from iPhone. And there is one horrible problem with the Spotify app: It reduces gain dramatically -- by half or more -- when I switch on equalizer. And this makes volume way too low with my DAC/IEMs. Question: How can ...
I recently came back to Android from iPhone. And there is one horrible problem with the Spotify app: It reduces gain dramatically -- by half or more -- when I switch on equalizer. And this make...
357 Views
0 replies
0 likes
I never use mobile data to stream or download, and yet in the last 4 days Spotify background data has taken 1.2 GB. What is going on!? This needs urgent fix as its costing me money. Screenshot attached. Please help.
I never use mobile data to stream or download, and yet in the last 4 days Spotify background data has taken 1.2 GB. What is going on!? This needs urgent fix as its costing me money. Screenshot attach...
Newbie
19407 Views
13 replies
0 likes
Spoiler (Highlight to read)I use Spotify since several years and also have a family account. Since the end of last year, I had noticed a behaviour of the Spotify app at Android devices, I haven't seen before.I had trouble with the connection to my Ya...
I use Spotify since several years and also have a family account. Since the end of last year, I had noticed a behaviour of the Spotify app at Android devices, I haven't seen before. I had trouble ...
541 Views
0 replies
1 likes
After last update I am unable to download in Extreme Quality. When I select Extreme Quality for streaming and downloading, it switches right back after I start to download. Anybody got the solution? I am using an Android phone
After last update I am unable to download in Extreme Quality. When I select Extreme Quality for streaming and downloading, it switches right back after I start to download. Anybody got the solution?&...
362 Views
0 replies
0 likes
Every time after logging in and downloading music when closed everything whipes off out of spotify. Any ideas how to overcome this problem cause it realy annoys when you have donwloaded few gb's of music and when you wake up in the morning you see th...
Every time after logging in and downloading music when closed everything whipes off out of spotify. Any ideas how to overcome this problem cause it realy annoys when you have donwloaded few gb's of m...
587 Views
0 replies
0 likes
I can't seem to be able to log in into my account. I enter the right email address and password and press log in, the button changes to "logging in" and then switches back to "log in" after a couple of seconds with no error message or anything else. ...
I can't seem to be able to log in into my account. I enter the right email address and password and press log in, the button changes to "logging in" and then switches back to "log in" after a couple ...
Newbie
485 Views
1 replies
0 likes
I'm using vietnamese free version of Spotify on Android. I tried playing 宝石の国 ( houseki no kuni) album several times. It's a Japanese anime OST album but i got a bunch of popular Korean songs played instead. When i tried playing this album on the des...
I'm using vietnamese free version of Spotify on Android. I tried playing 宝石の国 ( houseki no kuni) album several times. It's a Japanese anime OST album but i got a bunch of popular Korean songs played ...
566 Views
0 replies
0 likes
So I'm having an odd notification on my Samsung S6 Edge. I have Spotify installed, and everything is working great. But when I connect to my home wifi, I get a notification that says "Downloading 0 out of 6 (0% complete)". This notification cannot be...
So I'm having an odd notification on my Samsung S6 Edge. I have Spotify installed, and everything is working great. But when I connect to my home wifi, I get a notification that says "Dow...
Newbie
10245 Views
7 replies
10 likes
I have had this problem for ages, uninstalling and reinstalling, clearing data, updating doesn't work. Spotify plays fine on lock screen and in app, but when outside of the app (Sony Xperia on Android) it stops halfway through the song. When I go bac...
I have had this problem for ages, uninstalling and reinstalling, clearing data, updating doesn't work. Spotify plays fine on lock screen and in app, but when outside of the app (Sony Xperia on ...
372 Views
0 replies
0 likes
EQ won't work at all on Moto Z2 Play. Using the wired headphone 3.5mm jack. Setting is set to wired. No effect at all. Please help. Thanks.
EQ won't work at all on Moto Z2 Play. Using the wired headphone 3.5mm jack. Setting is set to wired. No effect at all. Please help. Thanks.
Newbie
861 Views
1 replies
0 likes
For example, I'd like to see all songs by the band "Yes" so I can't just search for yes and click "see all songs" because there are too many bands that also have that word in their name. I feel like I should be able to get to a list and then have sor...
For example, I'd like to see all songs by the band "Yes" so I can't just search for yes and click "see all songs" because there are too many bands that also have that word in their name. I f...
Casual Listener
543 Views
2 replies
0 likes
I want Spotify to use my SD Card as memory location.When I tick the button to ,, save on SD Card" it does save there then but after a few days it switches to internal memory again.Why can't it stay there? And also, sometimes it happens that Spotify d...
I want Spotify to use my SD Card as memory location. When I tick the button to ,, save on SD Card" it does save there then but after a few days it switches to internal memory again. Why can't it st...
Community Legend
761 Views
2 replies
1 likes
Yeah so as said in the title, I can't play a song, that I've put into a playlist in my comp, on my phone. It greys out when it displays, making me unable to select it on my phone but allow me to play on my computer. I have re-downloaded Spotify on my...
Yeah so as said in the title, I can't play a song, that I've put into a playlist in my comp, on my phone. It greys out when it displays, making me unable to select it on my phone but allow me t...
Community Legend
642 Views
3 replies
0 likes
Spotify is a great app to listen to your favorite artists and connect with other people but the feature i will be talking about probably been said a million times now but why can't we listen to a specific song in our playlist without shuffle play ? I...
Spotify is a great app to listen to your favorite artists and connect with other people but the feature i will be talking about probably been said a million times now but why can't we listen to a spe...
Community Legend
631 Views
1 replies
0 likes
Hello all, I have multiple playlists available for offline play, but every time it seems like spotify deletes the songs by itself and I have to go on wifi to redownload them.. I did a complete clean install (deleting app, with all the folders and reb...
Hello all, I have multiple playlists available for offline play, but every time it seems like spotify deletes the songs by itself and I have to go on wifi to redownload them.. I did ...
Community Legend
8447 Views
13 replies
0 likes
I often use the shuffle function on all songs, but it always seems to churn through the same tracks each time. There are over 3500 tracks on my all music, and some i never hear. I reaslise this as I play individual albums and tracks. I dont suppose t...
I often use the shuffle function on all songs, but it always seems to churn through the same tracks each time. There are over 3500 tracks on my all music, and some i never hear. I reaslise this as I ...
Casual Listener
445 Views
1 replies
0 likes
Every time I play a song in the playlist, the shuffle and cycle function would automatically be disabled. When I turn them on again and then choose to play another from the playlist, shuffle and cycle would then be disabled again. It happens after I ...
Every time I play a song in the playlist, the shuffle and cycle function would automatically be disabled. When I turn them on again and then choose to play another from the playlist, shuffle an...
Composer
1638 Views
3 replies
0 likes
