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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386522 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8022 Views

0 replies

7 likes

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Cannot download song for offline.

Hi Spotify, Recently, I can't download any song for my offline mode. I just don't know why. My phone still got a lot of space, still got my Cellular data.. And now, all my download offline song is gone. This is so great. Iess than 6 month and this ha...

Newbie

Hi Spotify, Recently, I can't download any song for my offline mode. I just don't know why. My phone  still got a lot of space, still got my Cellular data..   And now, all my download ...

318 Views

0 replies

0 likes

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Problema para unirme al plan familiar

Hola, estaría teniendo problema para unirme al plan familiar premium, resulta que cuando me mandan la solicitud para unirme nunca me llega.... Ya estaba en el plan familiar pero al cambiar la tarjeta nos sacó a todos y ahora no me puedo volver a unir...

Newbie

Hola, estaría teniendo problema para unirme al plan familiar premium, resulta que cuando me mandan la solicitud para unirme nunca me llega.... Ya estaba en el plan familiar pero al cambiar la tarjeta...

425 Views

0 replies

2 likes

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Spotify S3 Frontier App

I just recently picked up a S3 Frontier so I can listen to music without my phone. I have the Wifi/bluetooth only version of the watch and downloaded the spotify app, logged in and told it to download my library via the watch. Now when I head into wo...

Newbie

I just recently picked up a S3 Frontier so I can listen to music without my phone. I have the Wifi/bluetooth only version of the watch and downloaded the spotify app, logged in and told it to downloa...

366 Views

0 replies

0 likes

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Superuser Contribution Can't play a song I search

So I have a playlist with 400+songs. When I use the search bar to find the song I want to listen to. When i click on it, it plays the first song on my playlist instead. Is it only me?! This happened after i updated my galaxy s8's android software.

Newbie

So I have a playlist with 400+songs. When I use the search bar to find the song I want to listen to. When i click on it, it plays the first song on my playlist instead. Is it only me?! This happened ...

SergioDavid

Roadie

478 Views

1 replies

0 likes

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Superuser Contribution Radio station error

I have a weird error... Radio works for every artist I've tried except one (cafe del Mar).

Casual Listener

I have a weird error... Radio works for every artist I've tried except one (cafe del Mar).

SergioDavid

Roadie

558 Views

1 replies

0 likes

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Superuser Contribution Songs Library Gone

My app changed completely yesterday when it ran out of premium and I cannot find my saved songs in the library, there is no button, only playlists. I used to have a songs library without premium, is this a new update? Or will getting premium again br...

Casual Listener

My app changed completely yesterday when it ran out of premium and I cannot find my saved songs in the library, there is no button, only playlists. I used to have a songs library without premium, is ...

SergioDavid

Roadie

480 Views

1 replies

0 likes

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Superuser Contribution Spotify Automatically Starts Playing

I wonder if anyone can help. I am using a OnePlus 5T with the latest Spotify software (8.4.46.575). The issue is fairly simple to explain but very annoying! Spotify will open, randomly, and start playing recent music. It doesn't always play the 'last...

Newbie

I wonder if anyone can help. I am using a OnePlus 5T with the latest Spotify software (8.4.46.575).   The issue is fairly simple to explain but very annoying! Spotify will open, randomly, and ...

SergioDavid

Roadie

849 Views

1 replies

0 likes

Android
application
autoplay
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No se puede reproducir dos veces una canción.

Tengo cuenta premium y cuando quiero reproducir la misma cancion cuando esta termine (repetir una y otra, y otra vez), no está la opción.

Newbie

Tengo cuenta premium y cuando quiero reproducir la misma cancion cuando esta termine (repetir una y otra, y otra vez), no está la opción. 

994 Views

0 replies

2 likes

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O Spotify para de funcionar quando começa a gravar um status no whatsapp ou um storie no instagram.

O spotify para de funcionar quando começa a gravar um status no whatsapp ou um storie no instagram, como faço para consertar isso? Tenho um zenfone 3 ze520kl Android 8.0

Newbie

O spotify para de funcionar quando começa a gravar um status no whatsapp ou um storie no instagram, como faço para consertar isso? Tenho um zenfone 3 ze520kl Android 8.0

357 Views

0 replies

0 likes

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Dont skip music

When my last music finished it dont s9kip next song whyyy

Newbie

When my last music finished it dont s9kip next song whyyy

332 Views

0 replies

0 likes

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Superuser Contribution Songs won't play offline even when downloaded

Some of my songs won't play even though it is downloaded/saved to my device for example the screenshot that I posted. Seems that songs that are on a playlist will play, but others won't.

Newbie

Some of my songs won't play even though it is downloaded/saved to my device for example the screenshot that I posted. Seems that songs that are on a playlist will play, but others won't.

Isaakwilliams

Newbie

38596 Views

4 replies

7 likes

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App crashes when i attempt to save music

Using a Galaxy S8, every time I got save or download on an album the app crashes. Uninstalled the app and reinstalled it and it still happens. Is there a number or email so I can contact Spotify directly? Will they refund me for my purchase this mont...

Casual Listener

Using a Galaxy S8, every time I got save or download on an album the app crashes. Uninstalled the app and reinstalled it and it still happens. Is there a number or email so I can contact Spotify dire...

Prostheticbrain

Casual Listener

4612 Views

16 replies

8 likes

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Superuser Contribution No aparece pantalla de bloqueo

Por que no me aparece la caratula completa de lo que escucho en pantalla de bloqueo? Es samsung J7 y android 6.0.1

Newbie

Por que no me aparece la caratula completa de lo que escucho en pantalla de bloqueo? Es samsung J7 y android 6.0.1

Ojosinrostro

Newbie

14342 Views

6 replies

8 likes

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Problems with Spotify after update

Hey!A few days ago I updated the Spotify app on my phone (I have a Huawei P9), and ever since the app has been acting very strangely. I have Spotify Premium and I usually download a few playlists, especially those with the most songs I like so I don'...

Casual Listener

Hey! A few days ago I updated the Spotify app on my phone (I have a Huawei P9), and ever since the app has been acting very strangely.   I have Spotify Premium and I usually download a few pl...

741 Views

0 replies

1 likes

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App won't load after FB login

When accessing the app, I get a black screen with a grey bar on top, as if the app is partially running. I can use my FB credentials to log in on PC, but this is what continually happens on my android. I've reinstalled the app numerous times to no av...

Newbie

When accessing the app, I get a black screen with a grey bar on top, as if the app is partially running.  I can use my FB credentials to log in on PC, but this is what continually happens on my ...

394 Views

0 replies

0 likes

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Radio function is gone

Hi guys, I'm using Spotify in Vietnam and I can't start the radio station based on the song I'm playing. The other topic said that just touch the Radio icon but the screenshot shows no radio icon... Is this the software issue or something like the fa...

Visitor

Hi guys, I'm using Spotify in Vietnam and I can't start the radio station based on the song I'm playing. The other topic said that just touch the Radio icon but the screenshot shows no radio icon... ...

Hubo

Community Legend

553 Views

1 replies

0 likes

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Won't download when connected to wifi

Hi I cannot download songs when connected to wifi. It displays the message "go to settings to download using cellular" I am definitely wifi connected and have experimented with turning the cellular download option on and off and turning mobile data o...

Casual Listener

Hi I cannot download songs when connected to wifi. It displays the message "go to settings to download using cellular" I am definitely wifi connected and have experimented with turning the cellular d...

peter_xxx

Regular

46423 Views

23 replies

11 likes

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Music volume goes down when WhatsApp is open

Everytime I open WhatsApp the volume goes down, a lot. If I minimize goes to normal, if I go back to check for new messages it goes down again.

Newbie

Everytime I open WhatsApp the volume goes down, a lot. If I minimize goes to normal, if I go back to check for new messages it goes down again.

857 Views

0 replies

0 likes

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Cannot control Spotify with Google Assistant when screen is off

I'm using bluetooth earphones with a dedicated assistant button to control my Pixel 2 XL. If the screen is on I can get Google Assistant to control Spotify. However, if the screen is off and I try to tell Spotify to play a song Google Assistant respo...

Newbie

I'm using bluetooth earphones with a dedicated assistant button to control my Pixel 2 XL. If the screen is on I can get Google Assistant to control Spotify. However, if the screen is off and I try to...

1396 Views

0 replies

3 likes

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