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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6063 Views

0 replies

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Solved!! Can't play local files on my Samsung Galaxy S7

Hello users,I have some music that is now on Spotify. However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't seem to download them on my phone. If anyone could help me ...

Casual Listener

Hello users, I have some music that is now on Spotify.  However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't...

Joe

Community Legend

1111 Views

3 replies

0 likes

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Constantly Having To Reinstall Spotify on Kindle Fire

Hi Folks - hope someone can help.Every time I switch my Kindle Fire off I have to reinstall Spotify each and every time I start it up again. Now - it doesn't take long but it's really annoying. This issue has only just started (past two-three weeks)....

Casual Listener

Hi Folks - hope someone can help. Every time I switch my Kindle Fire off I have to reinstall Spotify each and every time I start it up again.  Now - it doesn't take long but it's really annoyin...

user-removed

Not applicable

776 Views

3 replies

0 likes

Android
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Missing Playlist

I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone. HELP!

Newbie

I've been having issues with logging in for about a month and then once I successfully logged in my playlists are gone.  HELP!

phan_times

Community Legend

402 Views

1 replies

0 likes

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  • 1 replies
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ich kann nicht mehr mit Paysafecard bezahlen

Frueher konnte man mit Paysafe Card bezahlen. iIch habe mir jetzt eine 10er geholt aber irgentwie wurde dies abgeschafft

Casual Listener

Frueher konnte man mit Paysafe Card bezahlen. iIch habe mir jetzt eine 10er geholt aber irgentwie wurde dies abgeschafft

dieserpaul

Casual Listener

33232 Views

2 replies

10 likes

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Anmeldung nicht moeglich - da Spotify auf "offline" gestellt war

Hallo, nach einem Neu-Start meines Smartphones, musste ich mich neu anzumelden. Hat nur leider nicht funktioniert, da ich mit Spotify "offline" war (eine Internetverbindung bestand allerdings) und staendig die Meldung bekam, dass die Verbindung nicht...

Newbie

Hallo,   nach einem Neu-Start meines Smartphones, musste ich mich neu anzumelden. Hat nur leider nicht funktioniert, da ich mit Spotify "offline" war (eine Internetverbindung bestand allerding...

Nico

Community Legend

6118 Views

1 replies

1 likes

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  • 1 likes

New update wont allow me to download/play local files to my phone

With the new update that is out I tried to add more songs to my spotify with local files so I could listen to them on my phone, but it then wouldn't add to my phone like it used to. So then I re downloaded my songs from my spotify and all of the onlt...

Casual Listener

With the new update that is out I tried to add more songs to my spotify with local files so I could listen to them on my phone, but it then wouldn't add to my phone like it used to. So then I re down...

695 Views

0 replies

0 likes

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Skip beginning part of song

Hi recently my Spotify acting up by cut plenty seconds of the beginning of the next song. This happened randomly. I'm using Spotify on OnePlus 5 with Android 8.0.0 Cheers

Newbie

Hi recently my Spotify acting up by cut plenty seconds of the beginning of the next song. This happened randomly. I'm using Spotify on OnePlus 5 with Android 8.0.0   Cheers

857 Views

0 replies

1 likes

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Clean versions

I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some songs but I'd much rather listen to the clean vers...

Newbie

I know Spotify doesnt offer an explicit blocker and I wish they did like pandora. My question is does Spotify offer the clean versions of songs and if so how do you find then? I enjoy listing to some...

phan_times

Community Legend

6701 Views

1 replies

3 likes

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Solved!! Creating Album Playlists

When creating a playlist from an album on Spotify, it no longer auto generates the album title and artist name as the title for the playlist. This is how I organise my music (albums as playlists). Please bring this back or can you suggest a better wa...

Newbie

When creating a playlist from an album on Spotify, it no longer auto generates the album title and artist name as the title for the playlist. This is how I organise my music (albums as playlists). Pl...

amirism

Roadie

9413 Views

1 replies

3 likes

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Next song starts 10-20 secs in, not from beginning

The next song keeps playing 10 to 20 seconds in instead of from the beginning even though the Crossfade is set to 0 seconds and gapless playing is off. I've tried messing with all the settings and nothing seems to change and its really annoying becau...

Newbie

The next song keeps playing 10 to 20 seconds in instead of from the beginning even though the Crossfade is set to 0 seconds and gapless  playing is off. I've tried messing with all the settings ...

jechin1

Casual Listener

5034 Views

1 replies

11 likes

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  • 11 likes

Loads of songs suddenly greyed out in Spotify

Hi, I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on every single local files playlist about half the songs are now greyed...

Casual Listener

Hi,    I've been using Spotify premium without issue on my andoid phone for months, some songs on my local files playlist were greyed out, but only a few. Yesterday I logged in and on eve...

Chrisawoods98

Newbie

790 Views

2 replies

0 likes

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Can't skip songs

Can someone help me please, I can't skip songs after 6 goes. Or select one after searching. Please help!

Casual Listener

Can someone help me please, I can't skip songs after 6 goes. Or select one after searching. Please help!

rajik1645

Casual Listener

383 Views

2 replies

0 likes

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E-mail on Android

Hello, can I change my e-mail on Android version of Spotify? 

Casual Listener

Hello, can I change my e-mail on Android version of Spotify? 

hhaizs

Casual Listener

582 Views

6 replies

0 likes

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Android 8.0 (Oreo) - No controls on lockscreen

I just got my Mi A1 (Android one - stock Android) and it's running on the latest version of Android 8.0 (Oreo). However, Spotify controls won't show on lockscreen and this is really annoying...unlocking my phone every time I want to skip a song. When...

Casual Listener

I just got my Mi A1 (Android one - stock Android) and it's running on the latest version of Android 8.0 (Oreo). However, Spotify controls won't show on lockscreen and this is really annoying...unlock...

mixsiak

Newbie

12816 Views

2 replies

0 likes

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No Podcasts and Incomplete History Android Auto

When I use Spotify via Android Auto I do not see any Podcasts or get search results for them. Also, my history of songs played is incomplete when accessed via Android Auto. Any ideas?Best,Stefan

Newbie

When I  use Spotify via Android Auto I do not see any Podcasts or get search results for them. Also, my history of songs played is incomplete when accessed via Android Auto.  Any ideas? B...

cuckycheese

Newbie

721 Views

1 replies

4 likes

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Crash on Android 8 when trying to save album

Hello, I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about two days now. Removed old albums to exclude hitting the albu...

Casual Listener

Hello,   I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about ...

Joe

Community Legend

1383 Views

8 replies

5 likes

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All songs playlist not playing albums in correct order

Hi, When I'm listening to the all songs option in my library it's not playing in the correct order. It plays the same album but the order it plays the songs of that album is jumbled. For instance I downloaded 2 albums of an artist it plays all the so...

Newbie

Hi,   When I'm listening to the all songs option in my library it's not playing in the correct order. It plays the same album but the order it plays the songs of that album is jumbled.  F...

561 Views

0 replies

2 likes

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Cant connect with smartwatch

So I just got a smartwatch Fossil Q Marshall. I bought this device so i could easily skip tracks change volume etc. on Spotify. But everytime I try connecting to Spotify it stays stuck on the connecting screen for 2 minutes and than it just stops. Wh...

Newbie

So I just got a smartwatch Fossil Q Marshall. I bought this device so i could easily skip tracks change volume etc. on Spotify.   But everytime I try connecting to Spotify it stays stuck on th...

DerekIreland

Newbie

1002 Views

1 replies

1 likes

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Bug with title bar

When scrolling through a playlist, if a song element is hidden under the title bar it is still selectable by tapping the playlist title. This can prove burdensome if a user mis-touches when trying to select the options button next to the playlist tit...

Newbie

When scrolling through a playlist, if a song element is hidden under the title bar it is still selectable by tapping the playlist title. This can prove burdensome if a user mis-touches when trying to...

347 Views

0 replies

0 likes

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Superuser Contribution Remove/Delete downloads from Android Deviece

Hi Gang, Im new to spotify (yes, ive been living under a rock for a while) and after finally trying the free version i upraded to premium and was amazed how much better it is. im even considering the family plan! So my question is this... after downl...

Newbie

Hi Gang, Im new to spotify (yes, ive been living under a rock for a while) and after finally trying the free version i upraded to premium and was amazed how much better it is.  im even consideri...

Aimee_T

Roadie

1425 Views

1 replies

0 likes

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  • 1 replies
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