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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40459 Views
  • 65 replies
  • 25 likes
  • 40459 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876835 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876835 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26140 Views
  • 4 replies
  • 0 likes
  • 26140 Views
  • 4 replies
  • 0 likes

Spotify not working when logging in on Galaxy J2 Prime

Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with Wi-Fi.

  • Newbie
  • Hi, I started to use my Galaxy J2 Prime, and when I logged in to Spotify, it gives me strange errors like not loading everything and it tells me I'm not connected to Internet, but I'm connected with ...
  • 542 Views
  • 0 replies
  • 0 likes
  • 542 Views
  • 0 replies
  • 0 likes

Android App will pick up unknown phones once online

Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also noticed when i go to log off it says signed in as Mar...

  • Newbie
  • Everytime i turn off offline mode it will immediately pick up another phone (iphone) which i dont have. If i click listen on this device it works for about 2 secs and switches right back. ive also no...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Other songs In the genre radio?

I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?

  • Newbie
  • I would like to have a genre radio but if you do that again and again the same songs come out and that often goes on for a long time until you feel like you do not know you can change that somehow?
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Tracks not available on android

Hi , I was wondering why i can't have access to some tracks like Planisphere by Justice whereas my friends on Apple have the track available. I have an android phine (galaxy s8 ). Maybe Spotify could fix this ?thanks

  • Newbie
  • Hi , I was wondering why i can't have access to some tracks like Planisphere by Justice whereas my friends on Apple have the track available. I have an android phine (galaxy s8 ). Maybe Spotify could...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

I cant login

Every time I try to login it says wrong email and password combonation I tried the username and password too but it didn't work I reset my password 3 Times

  • Newbie
  • Every time I try to login it says wrong email and password combonation I tried the username and password too but it didn't work I reset my password 3 Times
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

With a regular account can't I listen to complete albums on my mobile ?

Hi,This might have been asked before but can't really find it so...It seems the only way I can start the music on my mobile is to click shuffle. I hate shuffle ;-). I want to listen to the whole album as it is recorded. I do not have a premium accoun...

  • Newbie
  • Hi, This might have been asked before but can't really find it so... It seems the only way I can start the music on my mobile is to click shuffle. I hate shuffle ;-). I want to listen to the whole ...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

A3 2017 Runing Slowly

Hello. I am Samsung Galaxy A3 2017 user. When I use spotify online mode running very slowly. I am using 4G Lite and SD card class 10 but when changing music and surf the weekly discovery and playlist, app frezess. I deleted the application. I loaded ...

  • Newbie
  • Hello. I am Samsung Galaxy A3 2017 user. When I use spotify online mode running very slowly. I am using 4G Lite and SD card class 10 but when changing music and surf the weekly discovery and pla...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Superuser Contribution cant log into Facebook with Spotify on android

When ever i try to log onto spotify with facebook it says "Unable to log in either Username or Password is correctAnd im 100% sure that my log in is correct because i can log onto my facebook with the same password and email as my spotify

  • Newbie
  • When ever i try to log onto spotify with facebook it says "Unable to log in either Username or Password is correct And im 100% sure that my log in is correct because i can log onto my facebook with ...
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify takes too much space

How can i make my spotify take less space? My other apps take about 1gt but my spotify takes 5.08gt.

  • Newbie
  • How can i make my spotify take less space? My other apps take about 1gt but my spotify takes 5.08gt.
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

So today I tried to login to spotify and it was saying password and username do not match. But I have logged in many times form this account on this phone of mine(one plus 3) and I reset my password but it still says password and username do not matc...

  • Newbie
  • So today I tried to login to spotify and it was saying password and username do not match. But I have logged in many times form this account on this phone of mine(one plus 3) and I reset my password ...
  • user-removed
  • Not applicable
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

I can't install Spotify from the Google Play or either from an APK

Yesterday I updated my phone and now it doesn't let me install Spotify from the Google play or either from an APK, which actually was installed before updating my phone but then it disappeared and I can't install it again. Please help me, it appears ...

  • Newbie
  • Yesterday I updated my phone and now it doesn't let me install Spotify from the Google play or either from an APK, which actually was installed before updating my phone but&n...
  • 532 Views
  • 0 replies
  • 0 likes
  • 532 Views
  • 0 replies
  • 0 likes

Chromecast ultra doesn't play Spotify from my android phone

Hi, All was working fine. Only Spotify can't cast from my android. What's wrong Regards Poul Erik

  • Visitor
  • Hi,  All was working fine. Only Spotify can't cast from my android.  What's wrong   Regards   Poul Erik 
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Library and radio are not in the page

Hi, why are not the radio and library in the bottom of page?

  • Newbie
  • Hi, why are not the radio and library in the bottom of page?
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Spotify player notification randomly pops-up

The Spotify player control notification randomly pops-up on my Android phone. This happens when not playing any music on any device. This only seems to happen when Spotify on my PC is active. This is pretty annoying because my ambient display lights ...

  • Casual Listener
  • The Spotify player control notification randomly pops-up on my Android phone. This happens when not playing any music on any device. This only seems to happen when Spotify on my PC is active. This is...
  • 1461 Views
  • 0 replies
  • 3 likes
  • Notification bar player
  • 1461 Views
  • 0 replies
  • 3 likes

Bluetooth Share has stopped working

Hello, It seems that since I updated Spotify around mid-February that everytime I play Spotify connected to bluetooth, within a couple of minutes I get a recurring 'Bluetooth Share has stopped working'. The bluetooth then turns off, reboots, connects...

  • Newbie
  • Hello,   It seems that since I updated Spotify around mid-February that everytime I play Spotify connected to bluetooth, within a couple of minutes I get a recurring 'Bluetooth Share has stopp...
  • 635 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Bluetooth Share
    Stopped
  • 635 Views
  • 0 replies
  • 0 likes

Loud Volume Spikes on new phone

I just upgraded from a Motorola turbo 2 to a Google pixel 2 xl. I have used Spotify for years now on multiple phones, especially the turbo 2, with a wide range of headphones and speakers, with no issues. Now that I have the Pixel, every song I start ...

  • Newbie
  • I just upgraded from a Motorola turbo 2 to a Google pixel 2 xl. I have used Spotify for years now on multiple phones, especially the turbo 2, with a wide range of headphones and speakers, with no iss...
  • Bazza2112
  • Newbie
  • 950 Views
  • 1 replies
  • 0 likes
  • 950 Views
  • 1 replies
  • 0 likes

Shuffle working incorrectly

I press "Shuffle Play" on a playlist, and it just starts playing through all of the songs, starting from #-Z. It used to work prior to this nightmarish update, but now everything seems to be falling apart. It also will sometimes shuffle, sometimes it...

  • Newbie
  • I press "Shuffle Play" on a playlist, and it just starts playing through all of the songs, starting from #-Z. It used to work prior to this nightmarish update, but now everything seems to be falling ...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

[Deleted]

[Deleted]

  • Newbie
  • [Deleted]
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

zielordner Bibliothek

Hallo. Kann ich in der Spotify App Android festlegen, wohin[SD Karte] meine Bibliothek gespeichert werden soll? Gruss und danke

  • Newbie
  • Hallo. Kann ich in der Spotify App Android festlegen, wohin[SD Karte] meine Bibliothek gespeichert werden soll? Gruss und danke
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Wont let me log in on my android

So this morning I got logged out of spotify for some reason on my galaxy s6, and tried logging back in and it'd just log me out as soon as I got in, I gave up after a couple tries then later I uninstalled and reinstalled the app. This time it wouldn'...

  • Casual Listener
  • So this morning I got logged out of spotify for some reason on my galaxy s6, and tried logging back in and it'd just log me out as soon as I got in, I gave up after a couple tries then later I uninst...
  • user-removed
  • Not applicable
  • 1490 Views
  • 7 replies
  • 1 likes
  • 1490 Views
  • 7 replies
  • 1 likes